We bought a groupon for the 2 hour beginners class. Andrew was our instructor. Came in watched a short video and took a safety quiz. We were the only ones in the class. I was pretty nervous but he was super patient and helpful. He has 25 years experience and the entire thing was very professional. It was the first time I ever touched a gun. Super fun date :) We will be back! read more

Pam was very rude. She had a very bad attitude.A staff member overheard me say that I was not happy with her attitude and told her I was going to write a complaint about her. She thought it would be ok to confront me outside while I was leaving. Very bad for business. I will not be returning. read more

Been going here for a few years. Always a professional attitude from the staff. Friendly people who address any issues or questions politely. They do a good business on the weekends so there can be a short wait. Mostly not long. There is a lot of knowledge to be gained from the staff. It's a good place to hone your skills and take some classes. Some of the lanes were upgraded recently. Worth getting an annual membership if only for the ammo discount. The member prices are discounted nicely. Only rented once and the price was reasonable. If I wasn't a golf addict I'd probably be in there more. read more

Be careful with this place because it can become an unrealistic money grab real quick - but I guess someone has to pay for all the play rounds of the employees. A dozen uniformed Soldiers somehow had to pay over $25 each to shoot 6 rounds for a military competition. Ridiculous. read more

My bf and I went to Gilbert Indoor Range to take a beginner's course last week and had a great time! Take it from someone who was not the biggest fan of guns before taking this course. Similar to other reviews, I bought the class on Groupon (great deal!) and called to make the reservation. Andrew was an awesome instructor and made sure that everyone in the class was knowledgeable, safe, and comfortable before we stepped foot in the range. You have to watch a video, take a quiz, and go through several hands-on activities before you're able to shoot on your own, and even when you step in the range he was there to guide us for as much as we needed. I think in total we were there for about 2.5 hours. Again, If you're a beginner I would highly recommend their beginner's course. They even have an deal where you can come back and shoot in the same week after you complete the course and your gun rental is free. read more

This place really SUCKS. They suck like a Hoover vacuum. Poorly run, poorly managed. It's dirty, dusty and dimly lit. They've got a broom to sweep your casings, but clearly no dust mop or swifter. Smh The people behind the counter are as slow as molasses. You get better faster service from teenagers at McDonalds. What are their choices? "Can I get you Bullets or Bullets?" Come on!! #Sweathogs. They never move with any sense of urgency whatsoever, no matter how many people stand there waiting or how long the line is. I've been dozens of times and have had a membership for years, only because it's the closest to my house, but screw that. Not any more. Not again. I promise I'll go elsewhere. They've got overpriced membership, overpriced ammo and piss poor service. And now the prices are even higher; thanks Cov. They couldn't care if you came or left. AND THEY NEVER ANSWER THE PHONE. In fact, the answering machine says you'll hold "because we're busy handling customers." They aren't handling squat. Why have a phone line? If they have 2 people come in at the same time, it causes a back up at the counter. Wtf?? Truth be told, there is one lady there and young brother, or used to be, who aren't chowderheads like the rest of the employees. Gilbert get your sh!t together. You get two thumbs down and the middle finger. read more

Ventilation and range machines are good. Main problem is cost for people who are not doing some kind of groupon. You have to buy their Ammo which of course if you get your ammo else where it's a 3rd of the price. At one point you couldn't even buy their .22 lead Ammo unless you were a member which is more money. Many other places are much better ( cost wise) if you have your own gun because you can bring in your own ammo, problem is they are an hr or more away if you live in this county. When you come to this place they seem so money hungry. read more

I'll be updating this review with a longer version soon, but for now I just want to share what a great team they have here. Clean range and guns. Informative staff. The only con is that it's in Maryland and not Virginia read more

Had a great time. The guys there are vets and want to make sure you are safe and understand as much as possible how to handle a weapon. Recommend for first timers! read more

http://www.gilbertindoorrange.com/range-fees.html This is one of the only ranges in the MoCo area. The staff are all great, and I really enjoy my time there every time I go. Chun was a great instructor for my first time handling a .22lr. The beginners class for $60 includes a 7 day trial membership with unlimited range time. I recommend this range, even though you have to buy all of the ammunition there to shoot. It isn't that expensive @$10.95 / box for 9mm. They provide storage there as well. read more

just now I bought a coupon from Living Social for an intro class for two for my hubby and me for Valentine's Day. It was awesome! Because I was breastfeeding they let me shoot separately a few rounds so I could still have the experience but limit my lead exposure. The instructor Tim was amazing. He was funny and made us both first time shooters feel comfortable and safe. The manager Andrew was so kind and accomodating. Facility was clean and organized. I highly recommend this place and we def will be back! read more

The first thing I want to say is that I think private gun ownership should be outlawed or very very strictly controlled. I know the second amendment affords us the right, but I think that the events of the recent months shows just how easy it is to kill using a gun and the more restrictions we place, the better for all of us. That being said, I have no problem with people that like guns or like to shoot. It's something that take discipline and practice just like any other skill and I respect those that can do it well. So when my boyfriend bought a groupon last summer that would involved instruction on how to use a gun and get some shooting time, I was cautiously optimistic that it would be an educational experience. Then the Colorado theater shootings happened and the Newtown shootings happened and we kept putting it off until this weekend when we finally decided to get it over with. First off, I have to say that it was impossible getting a reservation at this place. They way oversold the groupon and were always incredibly busy. You couldn't leave a voicemail because they never once responded. Often the phone kept ringing and no one picked up. Once you did get someone on the phone, you got put on hold for several minutes. I understand that they were busy, but it was incredibly frustrating. As to instruction, we first had to watch a 30 min video where they went over basics of gun safety and use and then an actual instructor came in to go over everything again. I have to say that instructor, Frank, was great. He really stressed safety and went over everything step by step and made us feel more comfortable. As far as the actual shooting experience was concerned, it was ok. The entire place was kind of old and ratty but you come here to shoot not admire the place. Our gun kept sticking and the first time this happened, Frank said it was because we weren't gripping hard enough and used up 7 bullets to demonstrate the proper way. Fine. Then it happened again after we'd been gripping as hard as possible and my boyfriend went out to get help. A different guy working behind the desk was like "oh ya, that's a bad gun." Why did you give it to us in the first place??? Frank comes back with a different gun and uses up another 7 bullets. 14 out of 50 bullets gone due to gun malfunction and no word about replacing them. Even with all the problems, I would have giving this place 3 stars had it not been for the ubiquity of dead animals everywhere mounted for everyone to "admire" and "be impressed". Oh and just in case you weren't sure that it was real, there's a picture underneath each one showcasing the kill. There's an entire hallway of death filled with the heads of these beautiful, savannah animals killed to satisfy one man's bloodlust. I was trying to justify all the herd animals to myself saying that they probably used the meat for food until I saw the lion. A full body of a gorgeous lioness in "attack" mode behind a full body of a gazelle. It was disgusting. read more

Other than location this range is sub par at best. My latest experience; No range safety officer on the range the entire time i was shooting. Unless you count the guy eating a subway breakfast sandwich on the other side of the glass as a safety officer. No tape,clips or anything to hang up the targets I bought: I had to borrow tape from anther shooter. I asked him if it was Gilbert's tape and he said no I bring my own. He must be a regular. No soap in the bathroom to wash your hands after shooting. Front desk is a bunch of people elinterested in talking about how they volunteer in public service and how they can carry a gun at work and how great a shot they are. they love to talk about their guns and themselves. Literally 4 people behind the counter just shooting the s*** As this was one of the first ranges I shot at years ago, I used to think "it is what it is" this is what a shooting range is. Until I went to several other clean, professional and safe places. I can understand that some employees are feeling subway. No judging a solid breakfast sandwich.............But this place is ghetto. read more

If you're there for the Groupon/LivingSocial deals... expect to wait. A long, long, long time. They're just overbooked and way too crowded on weekends. I have to admit it was really frustrating and felt a bit uncoordinated. Can't blame 'em tho since you can't really predict customer flow for things like that. But despite the painful wait time (probably 2hrs before we could actually get out to the range), 4 stars cause I just love the staff. They're so knowledgable, friendly and helpful -- One employee was getting it from some angry, impatient customer but handled it so calmly and politely; I was super impressed. The staff managed to stay lighthearted and joke around despite the craziness going on. Props to you all - especially to our instructor. He had us laughing the whole time. Customer service really defines the experience :) read more

I highly recommend this place. Friendly and knowledgeable staff, great facilities, reasonable prices. First of all, Crystal and Vikki are awesome! The people that work here are the friendliest of all the ranges that I have been to in the area. There are 25 lanes, the target distance is set digitally so there is no guessing, and the ventilation/AC system works great. Ammo prices for weekly membership equals other ranges, but if you sign up for a yearly membership the savings in ammo cost brings the price down to lowball internet prices and quickly pay for the cost of the membership. Gun rental is slightly more expensive than other places, but the guns here are clean and trouble free. They do make you watch a 20min safety video the first time you come, but I think that this is very beneficial for new shooters. I go here regularly and would definitely recommend it to everyone, read more

Very sub-par of a place. I should have left when I first walked in, but I didn't listen to my gut feeling. The guy running the front desk was not that friendly, and they made us watch a 15 minute video on safety even though we were experienced shooters. The range itself was so so, not that well ventilated, and very few tables, so you have limited space for multiple guns or loading magazines. But the thing that got me the most was the way they ring you up...everything goes on a tab and you pay at the end. Needless to say our tab for shooting 2 hrs was $190. Why so much, I would say it because they charge an arm and a leg for their ammo! They say they are required under Montgomery law to only allow their ammo be used for safety reasons, which I don't doubt. But that doesn't mean you should charge me $25 for 9mm and $30 for .40 cal. Ammo, and get this $50 for a brick of Remington thunderbolt .22 lr bullets, that you can buy anywhere else for $18. They don't post their ammo prices online, but they do say that if you are an annual member you can expect to pay $15 for 9mm ammo. So the occasional shooter pays $10 extra for ammo, or $30 if you shoot .22 lr. I very much prefer other ranges, like Silver Eagle over this place...it is worth the extra drive. I really hate being price gouged. read more

Great place for first time shooters. Safety is first priority and then fun! Husband and I took beginners class using groupon. Can't wait to go back. Thank you to our wonderful Instructor...Jolly. For sharing your expertise and patience. Great staff too. This is an addition to my original after visiting other ranges like Silver Eagle. I quickly realized that they are selling their ammo twice as high as anyone else. Very very overpriced. And... You only have the option of renting two different guns at this location. Others have a large assortment -variety of guns. Which is nice to try out before you actually purchase one. read more

This place is ridiculously expensive. I'd place all the blame on the county of Montgomery, but does Gilbert's really need to charge $30 and $40 for boxes of ammo, or are they gouging me? I think it's both. The story goes, that the county of Montgomery, decided, to put a thorn in the side of anyone who would have the independent thought of opening **gasp** a shooting range, they would require that only ammunition supplied by the range could be used at the range, even though state law, for now, permits the same people to drive to VA to the NRA Range with ammo, provided it's locked away in such a manner that it offers absolutely no means of self defense. Thank you countless brainless law making and regulation creating wastes of human potential. Get a life. Beyond that, if you're willing to pay hundreds of dollars to shoot an hour or two, you won't have to wait an hour and fifteen minutes (NRA Range), and there's not an hour time limit (NRA Range), provided the lanes aren't full. So it's good and bad at Gilbert's. read more

Took the beginner course. It was fun. The teacher was friendly, patient and personable. The range is nice and seemed to still have some open stalls or like they were trying to intimidate you. The place was also super diverse. I'm definitely thinking about getting the annual membership. read more

Crazy adrenaline rush! 1. Enter the building. 2. Take a quiz while watching a video with really loud gun shots in the background. Intimidation and nervousness ensues. 3. Have your friend teach you how to shoot. 4. Hold the gun and fear for the life of everyone around you within a 500 ft vicinity. 5. Shoot the gun and feel surprisingly proud to have done so in a safely manner. 6. Leave the premises feeling over-stimulated and worn out, but satisfied. They have extremely friendly staff that make you feel comfortable and at ease! read more

I'm giving a second star because the customer service is above average (I mistakenly bought a holster for a J-frame Smith and Wesson revolver; mine was a K-frame and they refunded me my money even though I opened the package) and because some of the issues have more to do with The People's Republic of Montgomery County and the fact that most of the laws in this state are passed by vegetarian yelpers who can't perform immediate action on a handgun. Totally fine once or twice just if you are curious about firearms; they do a pretty decent job with newbies, honestly. I've also been told they let veterans shoot for free (their website says wounded warriors shoot free, which is pretty cool either way!) Again, lovely people here, but I can't justify ever shooting here verses shooting at the Izaak Walton league or just driving to an American state where you're allowed to bring your own ammo to the range. read more

First time I went to Gilberts was on a Groupon for a class, instruction, lane, gun and a box of ammo. Was a great deal. Only criticism I have about that experience that the instructor spoke to fast and made too many jokes about the whole matter. I would like to see more of a serious tone, especially when it comes to the personal instruction he gave each of us. Second time was on a Friday evening. Though it wasn't very busy when we got there, the lack of any sort of organization led to a lack of good customer service. There were only 2 people behind the counter and way too many customer who continued to filter in as more and more people were left to wait (us included). It felt more like a mob of customers and the staff only helped those who spoke out. Fortunately for me and my crew, the girl behind the counter noticed us and made sure to let us know. It still took several times where she bumped someone else ahead of us because of one reason or another but she was doing her best and later on we found out that she apparently never ate due to the lack of staffing. After a very good test of our patience we were finally helped. Rented a Glock 19 and found that the slide stop was a bit loose but the gun worked just fine. The check out process was even worse than the check in process but we made it out alive with a $100 tab even with the "Come back" discount from the Groupon. SUMMARY: 1) Staff were friendly 2) There needs to be better supervision and handling during busy times (someone to direct the staff as well as direct customers) 3) Price for ammo (9mm) was way too expensive - $25 for a box of 9mm. Gilberts is a great place to rent, shoot and experience if you have $$$ or if you have a discounted deal via Groupon, Living Social, or if you happen to serve in the military, or are a woman (Ladies night every Monday - cheap!). But those, like me, who are seriously considering buying/owning a gun and who don't have money to burn, it's better to shoot a couple times just to get a feel for how the gun feels and hopefully find something you that "feels" and works and go buy a gun. Plus if you're paying not just for yourself but your sig-other, the cost goes up pretty quickly. There are much cheaper places to shoot if you bring your own gun and ammo. LJ read more

Been back recently, and lo and behold they added lighting! While the range area was never really dim to begin with, the way the lighting was set up lead to there being dark spots at certain distances. It's not like that anymore! The cool thing about this place is that they actually respond to customer feedback. Prices too high? Gilberts drops them. Lighting is bad? Gilberts puts in better lighting. I'm willing to bet a lot of the people complaining about the place don't actually let the staff know how they feel so they don't really know what they can fix. For me? This place isn't the #1 spot in the world (private ranges!) but it's certainly getting better and better. There's a lot to be said about having a good indoor range you can go to. read more

Very friendly staff, closest range to DC. It is showing it's age but otherwise great place to be a member

If I had the option to give them 0 star I would. They don't know how to treat customers and provide them with all the information about operational hours and procedures. Very unprofessional. I will never ever come to this range nor recommend anyone to come here. read more

As far as indoor ranges go, the facility is pretty decent. When you're on the firing line, the experience can be a good one. The downsides... When they're busy, the front desk turns into a disorganized, slow-motion clusterf**k. Expect to wait at least 30 to 45 minutes. There's no line -- you have to be aggressive to get served before people who come in after you. Worst case, it'll be well over an hour before you actually get out on the range (not counting required class time, if you're new to shooting). When they're busy, if you come in from the firing line to buy more ammo, expect to waste more time waiting. The last time I was there, I came in from the firing line and stood directly in front of the cash register and was completely ignored for 15 minutes. Finally had to do a shout out to the staff member 3 feet from me across the counter so they'd make eye contact with me and sell me more ammo. The actual transaction took all of 20 seconds. Their ammo prices are very high. Yeah, I get why you're required to buy ammo from them -- no one wants people bringing in dangerous ammo that'll put others at risk. No need to gouge customers, though. If you want to rent a gun from them, availability may be limited. Recently, many of the guns they normally rent have been out of commission because they've not been fixed after they malfunctioned/broke/whatever. If you're interested in trying different guns of the same caliber, Gilbert's will leave you frustrated. Say you're interested in renting a 9 mm, but not a Glock. It's impossible to get an informed answer regarding what else they have for rent. How about make it easy and maintain a list on the wall or something? Turns out if you go in solo, you can't even rent a gun. Nowhere is that mentioned, including on their website (which is useless, btw). Would be nice to be informed of this before blowing $$$ on a membership and/or wasting a trip to/from the range. Most troubling, supervision of the range can be weak. The last time I was there (just a few weeks ago), someone must have shot a round into the floor or something, sending fragments in various directions. One guy's leg was hit through his jeans and was bleeding, and another guy had something go through his shirt, barely missing his body. None of the staff seemed to know what had actually happened. Especially with so many beginners as customers, someone on staff should have their eyes on the firing line at all times. Gilbert's doesn't have any nearby competition. It shows. read more

All day everyday. Shooting at this range has been awesome. The employees are super knowledgeable, and have really been helpful in teaching me to become a better shooter. read more

I was there due to a livingsocial deal. I had called earlier to try to schedule a time but after 2 phone calls (that went unanswered) I decided to try my luck and just show up. Once I got there, the staff were all really friendly. They have set times for the beginner groupon/livingsocial deals 1600 and 1800. They scheduled us in at 1600. So we waited, filled out the forms and by 1600 we were sitting in class. The instructor was very knowledge and helpful when something happened. There were some ppl I'm the class who had trouble with their guns ( misfires and such) and the instructor quickly changed them out. apparently the misfires were also attributed to cleaning so i would go earlier in the week. This was my first time holding a gun and well it was scary at first but the staff taught me enough to feel comfortable. read more

This is a great place to shoot. The staff is helpful and friendly. They are very good welcoming new comers. A gun range can sometimes be an intimidating place for people who are new to shooting, but not here. The instructor for the basic safety instruction prior to shooting took his time and explained the basics of safety. I saw a lot of law enforcement officers practicing which speaks well for this facility. Their prices are reasonable and you can rent a variety of guns to shoot. You can also receive instruction to fulfill the Maryland requirements for owning a hand gun. I highly recommend this facility. read more

Gilbert is much like any other business related to firearms in the MD area. The theme is: Overpriced, low quality and taking advantage of the horrid situation. Gilberts is way too expensive--to a stupid level. But they think they can do this because there is almost no one else in the area. I find their business philosphy dimwitted. Do they know how many customers they lose by maintaining such high prices? They could have so many repeat customers instead of the occassional "tourist". The hourly rates are too high and the kicker is that they also drive the price up by not letting you bring your own ammunition. So not only are you stuck paying a high rate for the lane, you get robbed by being forced to pay ridiculous price for ammo. I bought Fiocchi .223 ammo that can be bought online for $27 per box of 50 for an outrageous $36. I personally go to Blue Ridge or NRA range in VA. The drive is longer but the rates are cheaper and you can bring your own ammo. I usually get Remington .223 for about $17.50 for 50. I read other reviews here saying that annual membership brings ammo prices down to "internet lowball" prices, however 10% off of $36 is nowhere close to $17.50. Go to VA. MD is horrible. I will say the people there are friendly and they do offer interesting guns to shoot--at, of course, astronomical prices. read more

This is my first visit to the range, I don't mind all the little things people complained about but it did bother me that the range was dirty, messy, no range officer in sight and no one to come help even when you flag them through the window. They don't offer staple gun, just figure out how to manage the target yourself I guess. The trash was piled up, no one seemed to care about it. Comparing to other ranges in the area, I'd say step it up people. Don't let kids run it. Also, there was no soap in the bathroom in any of the dispensers. That's a big no no after shooting. read more

I wanted to get a Maryland HQL and went to Gilbert's. They were very helpful signing me up for the course (3 hours virtual, 1 on the firing range) and even told me where the nearest shop was so I could look at handguns. The first virtual class was at 8:15 AM on a Saturday and I slept until 10:00. I told them what happened and asked to reschedule. They said sure and refunded my money. Talk about trusting! I registered for another course and five days before it was scheduled my eye doctor told me I have macular degeneration and it is only going to get worse. He recommended I not get a handgun for safety issues. I told Gilbert's this and they not only refunded my money, said that they hoped I would be okay. I have seldom in my 70+ years experienced such a honest and compassionate relation with a business. I would highly recommend any gun user to go Gilbert's and get a membership! read more

I, too, took advantage of a Groupon coupon for this place, and had no idea what to expect, other than what was explained on the Groupon. The staff here is friendly and very helpful. I agree that a safety video should be required of every new shooter - you never know when a particular range has a different rule or two. I certainly found it well-lit and well-ventilated, and most importantly, it is a safe place to shoot. As for their ammo prices, as well as their prices overall, I found them to be reasonable, and the receipt I received was detailed and clear. If you're concerned about this place, take a look at the dates of some of the reviews. The most negative is over a year old. read more

Eric C.- Andrew S. And the staff are experienced, skilled, and serious. I took the beginner's class with my sons, it was informative, fun, and safe. It is fun to shoot, but safety is paramount and this place takes that commitment seriously. They made sure we knew what we were doing before we stepped on the range, and ensured our experience on the range was safe and fun. If this is something you want to try, this is a good place to do so, the only place in Montgomery County. They do have a good variety of weapons to try after you've gained the requisite experience. The price structure is fair considering we are in one of the most expensive, most regulated areas of the country. read more

First indoor range I've been to! Everyone's friendly and helpful. Only 2 people were behind the counter, but they worked pretty efficiently - helping several people at a time; mainly handing out forms to those who need to fill them out. You can call ahead to try to get a lane reservation. My party had 2 lanes next to each other, and had an awesome time. They said best time to go on Saturday is right when they open (10AM); by 12PM, they said they can get pretty filled. read more

I enjoyed my time at this range. I had never been to a gun range before and I felt very comfortable and safe there. I felt that the training was adequate and thorough. My instructor, Kirk, was amazing. He even stayed around after my group time ended to assist me. I will definitely be back!! read more

Gilbert Indoor Range - My target practice. I didn't get to finish all my rounds because I was scared (lol). - Gun/Rifle Ranges Near Me - Rockville, Maryland

Took off a star because there isn't a safety officer on the range. I'm sure they watch you from the back, but I don't know how experienced other shooters are would rather not be right next to a newbie who didn't come with a coach Took the other star off because they make you buy their ammo and will serve you a lifetime ban if you are caught using your own ammo. I understand that certain ammo can eat at your back stops, but that shouldn't ban all outside ammo Otherwise, staff is amazing. They know their stuff, and they all seem like they'd be there even if they weren't getting paid. Ranges are well kept with good temperature control and filtered ventilation. read more

Incompetent staff... I was wrongfully charged for ammo I never received or shot and when I attested this the clerk said there is nothing he could do about it even though there is physical evidence of my shells and the ammunition packaging. Also to all gun owners remington 2 3/4 12 gauge slugs are roughly $5.00 for five slugs versus the $8 for 5 slugs that this range charges. Also 7.62 x 39 mm 20 round cases are around $5-6 a box versus the $20 for 20 rounds of 7.62 x 39 mm that this range charges. It is cheaper to shoot at other ranges not to mention this range does not always have ammunition in stock for shooters. This might be a nice experience for people who want to introduce themselves to guns with the groupon and livingsocial deals as I did before I purchased my first gun but after owning a gun this place is terrible. I will not ever return here and refuse to give this place as a recommendation to anyone. Don't cheat yourself there are much better ranges who wont cheat you. read more

I'm loving the renovations! The new carriage system allows me to run some timed drills that puts a little pressure on me - challenging my skills and building my defensive competency with hand guns. The new individual benches are great for riffle shooting too - no more movement/vibration transferring "down the line" from other shooters that can really mess up your shot when you are shooting with a scope with the target on the back wall. read more

I took an HQL class here and can say that this place is VERY safety oriented, educational, and fun at the same time. $60 for the class and a month membership is not a bad price by any means either. In addition, the staff is nice and respectful to patrons, but will call you out and/or kick you out for unsafe behavior, which is a good thing. They will also accommodate any needs you have to the fullest of their extent to make sure you are enjoying your time and you are safe. The safety video is 30 minutes and any person who has not shot there needs to view it and take a small quiz, but gun safety is no joking matter. I have heard complaints about ammo pricing, but unspent ammo (if membership expires) goes to wounded veterans, so you can't disrespect that. Anyways, good people who encourage a good time who will also make sure that everyone is safe. One recommendation for them: have half of the range for the louder guns and one half for the less loud guns. I understand it may be a pain to do or someone may make reservations, etc, so I will not count that against them...guns are loud after all read more