My daughter took her car over to this place last week for a $100.00 oil change. We had thought the…read moreservice covered checking all fluids. It appears it didnt. The brake fluid was down to close to the add level and after 2 days, her oil light came on after about 15 minutes into her drive to work. She took it to a repair shop and they hooked it up to the computer which stated the oil level was low. We checked it and It was 3/4 down. No sign of leaks. We added a quart to get her by and She called the "Hot Line". They told her to bring the car back to that location. She was hesitant as she didnt have the greatest experience there the first time! There was one closer to us but they were insistent that she bring it back to original store. She did, and as expected, they said everything was "fine". In my opinion nothing was really done in the first place. I've added a picture of the oil after 1 week of use. Doesn't look like new oil to me. I would not recommend this location.

Quick service (no wait) informative but no pressure when offering additional services. Got my oil…read morechange done pretty quick and there were coupons available online. Nice people, good team work. Would come back again

If you're looking for an honest neighborhood shop, I highly…read morerecommend that you talk to Matt at Truetech automotive on Thacker St and first Avenue. Recently, the team at Truetech has done some work on my 2010 Ford Rscape and I couldn't be happier with the outcome that they've done. The work was completed in a timely fashion, the prices are reasonable for all things considered for the work that was completed. We will definitely be going back to Truetech for our Automotive needs. John B. TrueTech Automotive LLC 797 1st Avenue, Des Plaines, IL 60016 (847) 299-8783 info@truetechauto.com

I do quite a bit of work on cars myself and I used to work at Pep Boys so am pretty familiar with…read morehow most shops operate. I normally go to other places when I don't have the tools, time, and or knowledge needed for some things. I will go over my first experience with this shop and why my wife and I go here when needed. I had an issue with an oil pressure sensor leak. I could see it, I know how much the part costs, and I know what needs to be done. However to actually access it would be a pain. I called them up and asked them how much it would cost to replace it. I believe I spoke to Steve and he mentioned generally about 200 or so. Now, that would be the case for many cars, but not this one. So I asked Steve if he could check book time. Book time is basically the amount of time, in a perfect scenario, it should take a mechanic to complete a task. They can then give you an estimate with respect to their labor rates. For example if hourly labor is 150 and book time for say changing a starter is 1h, they can say the labor cost will be $150. Steve looks at book time and is surprised because it's higher than normal about 2x more time and was wondering why. I mentioned, that to access it you have to essentially remove a few other components. He mentions, well, you can bring it in and we can take a look. I was hoping maybe they'd have easier ways of accessing it and mentioned I'm going to think on it a bit. I went under the car again and decided, "Nope. Too much work." I called back and setup an appointment. I drop off the car. I'm not happy with where the car manufacturers' engineers decided to shroud the oil pressure switch and essentially up the replacement cost but it is what it is. Anyway, I get a call back and the price I have to pay is essentially 1h and the part. I head on over and am very surprised. I forget the name of the mechanic (think it started with an M) but I asked them, "I'm surprised that you got it done so fast ... how?!" They mentioned they'd dealt with those cars before as they're common so they rigged up/made a special tool to reach in and do it. That was when I decided TrueTech is a stand up place. They could have charged book time and believe me you, I would've paid it. However they had a seasoned mechanic who knocked it out and passed those savings in their time, as savings in my pocket back to me. This isn't just a good honest mechanic being a good honest mechanic but also the higher ups, the managers and or owners. It seems that is their standard too as they've always been pretty booked which says they're more about doing good work in good time and if they make good headway, you may luck out. You may not, their call :-) but again, book time is perfect world setup, not rusted through, seized on, broken off ... stuff. It is still a good way to understand what you may be looking at aside from the actual part. Since then if and when needed, we go to TrueTech and we've always been happy. P.S. Once they have you in their system (i.e. e-mail / phone), their estimates app, progress, etc and everything is great. Especially if you have a smart phone. I saw where someone mentioned they had difficulty with getting a response and I haven't ran into that. If anyone does run into that, call them and just verify they have the right info.

I've been going to this location for many years and with many different cars, and now they even…read moreservice my son's car. I truly wouldn't trust his vehicle with anyone else. The team is always professional, compassionate, and delivers consistent 5-star service. They're honest, reliable, and genuinely go out of their way to do great work. I highly recommend Costa Oil to anyone looking for a place they can trust.

I have nothing but good things to say about Payless Express Oil Change (aka - Costa Oil Change)…read more KNOW BEFORE YOU GO - go on the Groupon App/Website, and buy their oil change Groupon on there - you can save between $20-$30 if you have full synthetic oil and if you buy the Groupon. They also have other oil (conventional and semi synthetic), they are lightning fast and there's 2 guys in the shop that do them - you'll be in and out in about 10 minutes if there's no cars in front of you. Highly recommend them for your oil changes. Remember to buy the Groupon for a big discount price!

One day, my dashboard suddenly started flashing the brake warning light. I found this shop on Yelp…read morenear my job and gave them a call to see if they could take a look at my car. They checked my car, gave me a quote and provided feedback regarding what the car actually needs. I spoke to my brother and went to another repair shop where they priced it much higher. So the following few days I called back to bring in my car for service. Craig reassured me that the brakes were not issue but other issues would be the issue and make the car unsafe to drive. They were kind enough to lend me a loaner car for the weekend, and to my surprise, I got a call Friday evening that my car was ready for a pick up! The whole team was super friendly, it's a family owned business and it shows. They have me a clear itemized breakdown of everything that needed work, no pressure or upselling and were very accommodating throughout the process. Overall it was a smooth experience, and I look forward to coming back when needed!

Repaired my tire for free even though I didn't purchase it there. Wonderful customer service. I…read moreknow where to go when I need new tires.

Going to be a hard act to follow. I highly recommend this place. I brought my car here for tune…read moreup and repair. Denny is very honest. He was up to the point of what was needed to be repaired. Funny because when I'm at the dealers or NTB, they gave me a list of stuff that they recommend I fix. I brought an issue up to Denny and he said it was actually in great shape.

Very straight forward owner, I have had several good experinces here and that says a lot for the…read moretricky nature of auto repair shops. Clutch and other engine work was explained, paid a better price then in the city, and its close to Metra! I was able to pick up/drop off and ride in and out on the Harvard line. About 6 weeks after a repair something new was going wrong that was in the same area but not the same problem, he fixed it for free and did it very fast. He is worth checking out if you need a honest shop and can make the journey, his shop is just

Gene and Matthew helped me out today. Went in at 7:25am and left at 7:45am. Quick oil change before…read moreI headed to work. Poor guys looked sleepy lol but serviced my Jeep quick. Will be returning if I'm ever in the area again.

Definitely recommend! Very friendly and professional staff thank you Chris and his two other…read morepartners. Amazing work.

Long story long, but this is just a detailed review of an amazing experience I recently had with…read moreBusse Automotive, and the work done by Mark, Chad, Kyle etc. My 2010 G37x needed an oil change, so I brought it in for that. Later that day they recommended rear brakes to be done because they were at 15% life, which I said let's go ahead and do. Later that same day they said that my front sway bar links could potentially be replaced if I wanted and that it *might* resolve a rattling noise that my car was making. For years my car had a slight rattle when idling so I figured let's go ahead and do that too for ~$500 they said it would cost. The next day I got my car back from them and all seemed fine initially. But when I took it on its first trip of real distance, I noticed things happening with it that weren't previously happening: the front suspension was very noisy, large pop noises were coming from the front of the car often, and the ride quality had massively degraded. At this point, I was pretty mad to put it nicely. It was disappointing to have done an "elective" repair to my car with the sway bar links and suddenly felt like my car was heavily affected in a negative way. Next week I reached out to them after not seeing any of the issues get better (and I would say they got worse) and they said bring the car in and we'll make it right for you, which, spoiler ... they absolutely seem to have done for me. I brought my car in Thursday morning, and later that day Chad called me saying they immediately found one issue with the sway bar link installation that would be fixed. But that the other issues still needed to be investigated. They ended up ordering parts for the car to address various side effects of the work that was done. I was given a loan through this entire process (Thursday - Tuesday) and Tuesday they said come on by the car should be ready. They did quite a bit of work for me on the car during that time frame, because Kyle said they were having a hard time tracking down the actual cause of the popping sound. But, regardless of that, the effort they went through the "make it right" and give me my car back in excellent condition was truly amazing and I might never see this level of customer service again in my life from any other business. Major props for how they handled this and I can't say thanks enough. So far, so good with the car since I got it back from them. Fingers crossed it stays that way.

I have seen my family members use Busse Automotive since I have had a learner's permit and I have…read morebeen driving for quite some time now. I respect the no weekend hours thing for the employees to have work-life balance, that just means you have to think ahead when scheduling your oil changes, no biggie! The only time I was disappointed by that schedule was when I got a nail in my tire and had to take it somewhere else to get patched up. I appreciate that when I go for my oil changes, they also check the tires, brakes, etc. to make sure that the car is safe. In an "emergency," when my battery light popped on, they squeezed me into their busy schedule and let me borrow a car to get my daughter to and from school. Outside of the exemplary service, I appreciate how Busse is involved in the community. There is always a thank you note hanging on their wall and I know from my daughter's activities that they put money back into the community by sponsoring. I trust Busse with my car. I trust that they are doing what needs to be done to keep the car safe and not have me spend money. One piece needed to be replaced before the warranty on the work was expired and it was fixed in a jiffy at no additional cost to me. They always explain to me what is going on and always answer my questions patiently. As my daughter gets closer to the age of driving and cars, I look forward to her being the 3rd generation that utilizes their shop!

Places like this deserve zero stars. This location is a…read moreprime example of everything wrong with shady, independently owned service shops hiding under a big-name brand. I came in for a standard oil change and ended up being told I had to pay extra because the oil filter cap was "stuck." Funny -- no other mechanic has ever flagged this as an issue. And guess what? Whether it's stuck or not, removing it is part of a basic oil change. That's literally the job. But instead, they used it as an excuse to charge more -- a total upsell scam. Ended up paying over $300. This location made up their own rules, overcharged me for a job that should've been routine, and then dismissed my concerns when I tried to address it. I trusted Jiffy Lube, and my family has been using them for years -- but this experience has completely shattered that trust. If you're not mechanically inclined, beware: this place will take advantage of you. They rely on customers not knowing any better so they can pad the bill. Shame on this franchise and shame on Jiffy Lube corporate for letting them operate like this. I'll never return -- and if you value your time, money, or sanity, you shouldn't either.

Brought my car here for an oil change a few months ago, and it was a complete nightmare. They…read moreovercharged me, wrecked my engine, and then acted like none of it was their responsibility. My car ran so terribly afterward that I was honestly grateful when it eventually got totaled -- that's how bad their "service" was. In my experience, this place feels like the kind of shop that does the bare minimum, cuts corners, and leaves you with bigger problems so you're forced to come back and spend even more money. Absolutely the worst. Avoid this place at all costs.