I am so disappointed and heartbroken after today's experience at Gigi's. I honestly can't remember ever being treated so rudely at a restaurant. What should have been a great family celebration after a college graduation was completely ruined.
We brought a party of 12 because I had always loved Gigi's and wanted my family to try it. We arrived shortly after opening, and the restaurant was mostly empty. Unfortunately, three people in our party never received their food even after waiting over an hour while tables that came in after us finished eating and left.
When we politely asked about the missing meals and a dessert that had already been paid for, staff became rude and dismissive. The dessert my son had purchased was sold to another customer who came in after us. When we asked about it, an employee rolled her eyes and argued instead of simply correcting the mistake.
Another employee came out loudly apologizing for being short staffed, but did so with such a hateful attitude that it didn't feel like an apology at all. I also mentioned that grease from a baked potato meal had leaked through the basket and onto my daughter's jeans, only so it wouldn't happen to someone else. I wasn't asking for compensation, but was met with another rude response.
The worst part was when, after asking about my daughter's missing grilled cheese and soup, the employee at the register loudly called me "a Karen" in front of staff, customers, and my family. I was humiliated for simply asking about food we had already paid for and never received.
I understand places get short staffed and mistakes happen. That was never the issue. The issue was how poorly and disrespectfully we were treated afterward. My family's first experience at Gigi's will unfortunately also be their last, and after today, mine too. read more
