1. Giella

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NY, NY

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4 years ago

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4 years ago

Giella was very helpful and clearly takes pride in her brand. I greatly appreciate her professionalism & competence. Thank you!

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Review Highlights - Giella

“Ladies who lunch simply adore the newly opened restro cafe Alison Nelson's Chocolate Bar at Henri Bendel.”

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LE LABO NEW YORK CITY - ACE HOTEL

LE LABO NEW YORK CITY - ACE HOTEL

4.2(56 reviews)
0.9 mi•Flatiron
•$$$

I ordered the world famous Le Labo, Santal 33, fragrance and went to pick it up at the Le Labo…read morePerfumery, located adjacent to the Ace Hotel, on 29th Street. The interior is filled with many Le Labo tester fragrances, Le Labo brand items (candles, hair care, lotions, merch), is nicely decorated, and has a very friendly and helpful staff member. One of the attractive selling features of Le Labo is, that they offer a 20% discount on refills, right on premises. Thank you, Le Labo, for the convenience of making purchases and I'll see you in the future, when I will be visiting for refills.

I've been a Le Labo customer for years, and I even fly to New York specifically to make certain…read morepurchases and visit this store. Unfortunately, my experience this weekend was disappointing. On Saturday, the tall, slim employee with curly hair who was supposed to be making my perfume did not appear to make it. I saw her take it from a shelf inside the room where she was standing. When you're spending almost $400 on a parfum, you expect attention to detail, friendliness, and an experience that makes the purchase feel worth every dollar. On Sunday, I encountered another employee with a ponytail who was rude. I made a few more purchases despite the unpleasant interaction, but her attitude made the experience disappointing. Her coworker, who has straight, dark hair and wears it down, was much nicer. She was there both Saturday and Sunday and was a pleasure to interact with. In contrast, I visited the West Village location, and the experience was so much better! Jose was awesome and made me feel much more welcome. I love Le Labo, but the customer service at this location needs improvement. The employees need better training on how to engage with customers and create the welcoming, personalized experience that customers expect from a luxury fragrance brand. Going forward, I'll be visiting the West Village store instead.

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LE LABO NEW YORK CITY - ACE HOTEL
LE LABO NEW YORK CITY - ACE HOTEL
LE LABO NEW YORK CITY - ACE HOTEL

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Bhb Distributors - Carotis, Idole,

Bhb Distributors

2.5(2 reviews)
0.9 mi•Koreatown, Midtown West

I want to report that this website continues to post and promote products that are clearly a scam…read more In my case, I placed an order for body creams on March 3rd, and the company that processed the charge on my account was a completely different one called MELIO. Right after they charged me, the order was canceled with the excuse that I had requested the cancellation, which is absolutely false. I never canceled anything. Since then, my money has been in dispute because: The company does not respond to emails. They only send automated messages saying someone will get in touch with me, but no one ever does. Meanwhile, MELIO claims that they already sent the money to the seller and is now asking me to either pay again or provide my card number so they can try to charge me again. Absolutely not! This is robbery. I should not have to lose my money like this. And who is going to compensate me for the damage? This situation is unacceptable. I have already reported this case to: My credit card company The Better Business Bureau The appropriate authorities here in California These two companies are working together to scam people. They are shameless thieves. Be careful!

Finally they got shea butter! I was waiting for a long time. It's a busy store with lots of…read morecosmetic stuff. Prices are good! And it's close to the subway

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Bhb Distributors - Entrance

Entrance

Bhb Distributors - Deodorant, Neutrogena

Deodorant, Neutrogena

Bhb Distributors - Extreme Glow, Carrot Glow, Pure Glow, Express Glow, Fair & White, Clear Essence, Clear n smooth,

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Extreme Glow, Carrot Glow, Pure Glow, Express Glow, Fair & White, Clear Essence, Clear n smooth,

Giella - cosmetics - Updated October 2026

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