Staff watches you as soon as you walk in the store. God forbid you're a black woman trying to pick up hair accessories before going into work! They suck read more

she is very rude and disrespectful and aggressive she ran all the customers away with her nasty attitude i'm talking about the manager her name is Michelle. And she have to go this is ridiculous read more

I went in to look at the wigs. The store has a lot of great products in make-up and hair supplies. That is why I gave 3 stars. However, when I asked about a wig, the woman could not have been any less helpful nor more dismissive. I wasn't dressed in any odd way and I am pretty nondescript so I cannot imagine my appearance immediately turned her off. I asked if they had hair pieces and she literally walked away. I thought she was going to get something to show me. When I asked she said "no." It was a very strange encounter. read more

This place saved my life! I'm so glad that it's I. The heart of Manhattan and opens early. It's in the perfect Location and they have everything you need! read more

Hmm, they've pulled some weird moves before but today pretty much sealed the deal for me. I usually stop by after the gym so I'm sweaty and with my gym bag. However, I usually spend a decent amount and am not weirdly hovering. I was looking for a particular brand that they keep in my usual area. And some random looking girl (who I later found out is an employee) was smelling a sealed container. She started laughing out of nowhere and then got this guy working in the store to come over and ask if I needed help. Long story short this girl creeped on me even while the other guy was helping me. When he walked away she still creeped on me. It was quite odd and thinking back on it makes me feel like the other reviewers are right. Something is fishy here. And I don't mean the extra large, weirdly packaged containers of product that aren't sold anywhere else. Will go elsewhere to spend my money from now on. read more

Manhattan Beauty - Latest purchase - Cosmetics & Beauty Supply Near Me - New York, New York

Ahh. There's so much here to and sort through, from tacky costume jewelry to wigs to hair and nail products; it was a bit overwhelming, but in a good way. I'd have loved to spend hours here just looking at everything, but unfortunately I was on a time crunch and just dropped in to get a new flat iron. In terms of brands, think more Sally's Beauty Supply than Sephora or Ulta. That's just based on my cursory glance at everything and the fact that the highest-end brand of straightener they had was Chi - no Paul Mitchell or anything super salon-quality, at least in the styling tools section. I'd definitely come back to sort through all the miscellaneous stuff they have here; I'm sure there are hidden treasures abound. read more

I stopped in for a hat on a windy day in New York City, and came out with a very cute sequined baseball hat for a good price.

This is a pretty good beauty supply store. It is a lot like what you see in the outer boroughs. They have a very large selection and the prices aren't crazy. The high end items are kept behind the counter. They have a wide selection of wigs and hair extensions. The staff is friendly. If you are in the neighborhood, it is worth a look. read more

I went to Manhattan Beauty to get a wig for a show I was doing. Mimi helped me find the PERFECT one. She knows the inventory like the back of her hand. She was i credibly helpful and fun. It was the third place I went. The other two had employees that didn't really know anything about wigs, which is not good since I don't know anything about wigs. So go to Manhattan Beauty and ask for Mimi!!! She's the best!!! read more

Manhattan Beauty - Mimi and me after we found the perfect wig! - Cosmetics & Beauty Supply Near Me - New York, New York

Once again... I searched through Harlem for hair with no luck. Then it dawned on me Manhattan Beauty always had the hair I needed years back. So I head downtown, low and behold.... the hair I need just waiting for me to purchase. I needed an additional 5 packs so I asked an employee if she could check in the back for me. She quickly checked and came back with the additional packs. The employee at the register was very friendly & pleasant. As expected the price is $1 more than beauty supplies further uptown. Silly me wasting my time elsewhere. read more

Manhattan Beauty - Cosmetics & Beauty Supply Near Me - New York, New York

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I've shopped here for so many years, so I'm not sure why when I came in today, they were rushing me to pick my hair extensions??? I mean, is asking to see 3-4 different color hair extensions that unreasonable? I finally just said "I feel rushed" and walked away, and one of the girls working there giggled. I get that it's Manhattan, the world of hustle and bustle, but it's a beauty store not a train station. What's the big hurry? read more

Rude! From beginning to end. Betty (Mexican) lacked so much common sense, I honestly thought she was joking. I asked to try on a pink long wig. She said one was not available to try on and said I should try on a different color. I asked for a straight hair pony tail, and she explains none are available only ones with clips and wavy and suggested I remove clips. Her attitude was horrifying. I asked for someone else to help me instead and another sweet girl was able to find tons of straight hair ponytails without the clips. I couldn't stay. I was unable to make sense, as to why they would hire someone so unkind and unwilling to help. I complained to the "manager," whom was not empathetic. Rather than apologizing or addressing my concern, she excused the behavior by stating that the Betty chic is pregnant. Never , once have I heard such a thing ! No one was able to provide me with information regarding the owner. The next best thing to do is contact the Better Business Bureau. I did not deserve to be disrespected. read more

I like this place but maybe they are so many thieves. I've fun that a security guard try to keep eyes on me every single move. I don't know that he actually starring at every single of customer but everytime i go there when I look up I always see the door man looks at me and I give him smile:) so funny right! I feel like i'm a SUPER STAR. read more

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The only beauty supply that I could find that's comparable to Sally's. I had to ask a woman working there to unlock the cabinet three times with professional hair color. Once, I get it, twice, a little weird, but three times? C'mon, take some pride in your job. I'll only come again during our visit here because it's the only option. Otherwise, I would avoid. read more

I've been purchasing from them for years as they are the most convenient location for me and they usually have good stock. Service has always been hit or miss, usually a miss. Tonight, Sunday their sign says they close at 6:50 PM. They had the doors closed at 6:45 with people still inside. They refused to let 3 customers in even though we told them we knew exactly what we needed. After a debate amongst staff they let us in. For the time they wasted we would have been in and out on time!!! I'm also deducting stars because they are constantly out of a very popular Wella toner - stock up! They were also out of multi-pack processing caps. Quality and value here have definitely fallen! I'll be visiting other stores. read more

Going to the hair store is like going to the DMV.... Just prepare for the attitude and the shade. But to my surprise, this place is solid. Selection: They carry specific items that are harder to find in other beauty supply stores. Pricing is decent-depends what you are shopping for. I am a bit leery of the refund policy so definitely inspect your products before leaving the store. Store: Clean. Beauty supply stores usually carry an overwhelming amount of products, but this one was still tidy-neat. Service: It is what it is...one woman was very polite, but seemed to rush me along. Another was nonchalant. They both were helpful in locating exactly what I needed. Based on my first experience, I would def come back. read more

I called Hot Tools, and they did answer (they are in El Paso TX, so they were closed when I tried calling them the first time, time zone difference...) Anyway. SO NICE! Will return the item. NOT NICE...how I was treated by the people at Beauty 35. Instead of letting me know how to return the item and how easy it would be to do, they just were nasty and rotten to me. From the get go..."oh no, you can't return that..." and on and on and so RUDE. LOSE THE ATTITUDE and be NICE to customers. NEVER EVER going back here. EVER. read more

Pros: (+) They sell Cherry Lashes! (+) Bottom lashes! (+) Huge NYX Collection (+) They sell Essie nail polishes Cons: (-) None. A makeup artist's haven when it comes to replenishing your lashes! They have various brands, but I specifically come here for Cherry Lashes and Ardell especially for bottom lashes. They do sell hair extensions here as well, but they are too overpriced for me. I go to a different location in the Bronx for hair extensions at a much cheaper price. They have a huge NYX collection and KISS cosmetics. I picked up 2 eyeshadow palettes by KISS that was a dupe to Urban Decay's Naked Palette and Kat Von D's palette and the quality was actually pretty good. read more

Staff was great but the wig I purchased was $75 ish and it shed sooooo much hair. It was also very Lose fitting in the wig cap part and you can't return. And you are t allowed to try in the store so it's very frustrating . Granted it was only $75 but I'll never wear it read more

DONT EVER SHOP HERE! They have the worst customer service and store policies ever! You cannot return ANYTHING! Only exchanges in their sh** store. They advertised a stick on bra as a D cup. I get home and hold it up to myself and it's more like an A cup. No one told me upon purchase that I couldn't return it. lol hey had a note on the counter (not everyone scans around the store looking for passive aggressive notes to their customers). On top of this, I was looking to purchase a wig. Most people would like to take pics and compare. Nope - "no pics allowed". Even if you are trying to purchase. Why? "Because it's our policy". You have some stupid policies if you are trying to get business from people!! read more

BEWARE: If you are black they will follow you. I repeat, if you are black they will follow you. I wrote a review before but it disappeared. Please, do not come here this place does not respect black money. I came here twice. The second time I came & left without purchasing anything. Both times the staff were rude, unhelpful, useless, and condescending. I am transitioning to natural because of my experiences at this store. I no longer care to support establishments with discriminatory practices. read more

I'm a salon owner who usually has to run here to get a few products. I will never go back here again. I have been coming here for over 10 years of being a stylist at top salons in manhattan . I recently re opened after being shit down due to covid. I usually receive 10 percent off with my licensing. I spend over 150 dollars every time I go. The manager refused to give it to me . And refused to explain why. They are rude and racist! Do not spend you money here even if you are desperate. read more

I am a tourist and purchased goods for my spouse in this store, the receipt says that you can return the goods within 7 days, from the time of purchase, my wife did not receive the goods, so they were not used and printed. After 2 days, I brought the goods to the store and they refused to return the money for it, at first they said that it was a hygiene product, but it was a household product, then they offered an exchange, but I just wanted to return the money, they refused with rude words. maybe I'll go to the police and I won't recommend this store to my friends, it's very bad. I also do not recommend the quality of the product, it is not of the best quality, do not waste your time, order several times cheaper in the online store. read more

If I BUY a wig cap, it means I AM willing to buy a wig. I find that it's a ridiculous policy to forbid taking photos of oneself to compare which wig looks best on the basis that you want to avoid people trying wigs on "for fun". If people want to do that "for fun", they will anyway, whether they get to take pictures of themselves with a wig on or not. A policy as such will certainly not keep people from wasting their time and yours if that's what they want to do. There is no point in taking photos of a wig on a mannequin. What I want is to see how a specific wig looks on ME, on MY complexion. And I want to be able to compare from one photo to the next to determine which one I want to purchase. Don't treat customers like children. You literally just lost a $50-$100 purchase just now. read more

In a city that is !EVER! changing!!! Beauty 35 is a constant... (However, check back with me in a year - and the ENTIRE block will probably be gone for ANOTHER non-descript glass tower). But excuse me, I digressed... Back to my review of Beauty 35 on 8th Ave & 35th St. I like the place... I've never been followed (and yes, I'm black)... I carry my OWN Trader Joe's shopping bag and they have NEVER questioned me when I'm loading it up with stuff off the shelves... I've expected them to - but it has not happened................. yet! I'm sure if I headed straight for the Exit instead of to the check-out counter, then yes, I would expect a tackle from behind... (Not a good look!) I'm a long, long time customer but they don't seem to acknowledge that... I don't think it's that they don't remember my face, I just think "culturally" their customer service etiquette AIN'T in the DNA... I've experienced many other beauty supply places and I've received the same nonchalant coldness at them ALL! (An exception goes to "MANE BEAUTY" on 8th & 31st) Nice folks there! :) Prices are standard to me.... Options for products are amazing (if not overwhelming too!) Shelves are ALWAYS loaded OR being loaded whenever I go into Beauty 35... And if I ask staff for help searching, they have assisted w/o hesitation... So, for the most part and my experience - Beauty 35 is an OK joint! :) read more

Great selection here but the people SUCK, as does their "store credit." I've gone to this store for YEARS. Normally I go in, grab what I need, then jet out. Today I went back after two days because I decided to exchange some items. First off, two women - one regular employee and a manager, inspected every single item that I was bringing back. Prefect fine with me, except they were giving me dirty looks the entire time and asking me a million questions (e.g."why are you returning this?" and "what was wrong with this?"). Seriously? Finally the manager says: "Everything looks fine. You can go get what you need." I head down an isle in search of new items. I'm trying to grab something in the back, and the woman working in the back tells me to move so another customer can get by. Both the other customer and I looked at her like wth?! It took everything in me to not say anything off the wall in response. Appalling. So I grab my stuff and head back to the register. The lady manager is gone so I speak to the employee that initially helped me. She rings me up and I ask if I can receive the remaining money back or on my card. She tells me that she has to ask the manager if they'll give me money or store credit. To her defense the bottom of the receipt says store credit or exchanges. So fine. If I was to receive store credit that would've been fine. The lady cals over a guy manager. He says nothing to me, and is doing something behind the register. A minute later he gives the lady a paper to give to me. The paper? A receipt with an "IOU" for store credit. I questioned it and they just told me that's how they give credit. Wow. Never again. Wigs and plus a few blocks down has a great selection too AND friendly employees. read more

Large selection; they had what I needed in a pinch and forced me to buy an item I've already lost track of in my house, just to get to the $5.00 credit card minimum (!) read more

The prices have definitely increased over the last four years I've been coming here Despite being a loyal customer for a number of years, I'm still treated like a hooligan when I browse thru the store. Last time I went, last Friday, I was looking at some brushes, one of the employees (who is BALD btW) stood next to me for ten minutes pretending to browse thru the brushes also. I was not born yesterday nor am I blind to the workers' clear bias against people who they "assume" are going to steal. I've come in here wearing suits to gym sweats and it's all the same. Really disappointed and will try to find another beauty supply store cause that was the last straw. BEWARE: black customers you WILL be followed read more

The staff is super friendly and helpful and they'll let you try on any wig you desire! There's such a variety of hair and beauty products here as well. read more

Good selection of products. However if you are a minority be prepared to be followed around. I don't mean a check in to see if your ok or if someone can help you find something. I literally mean someone following you and watching your every move in the store. Wont be returning read more

I am a very loyal customer to this place. After today, I will NOT be back. Today I showed the store off to two friends of mine who we're looking for color & cosmetic supplies (we are beauty school students). I explained to them the different brands carried at this store, we were checking out the testers for the NYX products. We look up, we're being watched. I show my friend where the creme developer and colors were. We look up & we are being watched. I decide I want to buy some NYX lipstick that I thought was really cool. However, I noticed that all of the other lipsticks in that line had a manufacture seal, but the white lipstick that I desired didnt & was sealed with tape so I asked why. The short Hispanic woman with the dark hair (one of 5 people watching us) answered me with a disgusting attitude & insulted my intelligence. Meanwhile there is a Hispanic man in the hair color aisle that has been yelling for assistance for approximately 5-6 mins. No one assisted him because they were too busy watching us! So he left the store - but not before telling us "They couldn't help me because they are too busy trying to make sure you guys aren't stealing, a damn shame! " So I confronted the manager, he pretended to not know any English AFTER he spoke perfect English to a customer. He didn't even have an accent. The Hispanic woman with the shaved side and red hair yells at my friend "YOU STOLE AN EYELINER", my friend shows her that she placed the eyeliner tester back in its designated area. Then the woman tells me that I stole rhinestones for nails. . . I never came in contact with those items. I told her that I am Hispanic & because you thought I was African American, you spoke about me in Spanish ... I UNDERSTAND YOU!. They never accused my friend who is Hispanic as well (but looks Caucasian) of stealing anything. The security guard and two other African employees quickly jumped to our defense because they KNEW that we stole nothing. They apologized for their fellow coworkers behavior but it is unacceptable. The Hispanic man seeking assistance waited outside for us and told us "I don't shop here often but everytime that I do, there is a racial issue & I will be filing a complaint" GOOD LUCK BEAUTY 35 ! read more

The have a fuckin huge selection of basically everything!! Shampoo? Check Conditioner? Check Semi permanent Color? Check Permanent color? Check Hair bleach? Check Hair moisturizers? Check Special products for locs and natural hair? Check Wigs? Check Make up? Check Hygiene products? Check... Wild contact lenses? Check Cosmetic jewelry? Check Nail Polish? Check Get my point? The staff is on the money and they know what theyre talking about! plus it's clean and very organized inside... I'm telling you, come here when a "Duane Reade" type store has failed you. Whatever you may be looking for I bet it's here. They got all that shit. Beauty 35, son. Beauty 35... Aiight? read more

The store has a lot of selections of everything you can think of but customer service from the girls in the back SUCKS! One of the girls in particular ehhh never smiles and just looks so unhappy, just go find another job. No price tags, no genuine conversation just a bunch of people pretending to work. read more

Essie nail polish is $6 here, versus $8 in most drug stores. They also carry Orly and OPI at average or slightly below average prices. The other cosmetics are the cheap brands like NYX and the stuff that most Bushwick dollar stores carry. I will definitely be back here when it's time to do my hair again. They carry my favorite shade of dye (it's a hard one to find) and were well stocked on bleaches that Ricky's are usually sold out of. read more

Glad I found this spot close to home. Quick tip, they only take cash for purchases under $10. Make sure to bring a little cash if you're spending less. I've only shopped there once so far, but the store was really big they seem to have a nice va read more

This place is like being transported to 1990's NYC in terms of product and customer service. They're abrupt and brisque but they carry everything you could need to take care of your hair. The depth and variety of their professional haircare products, you can't find anywhere in Manhattan. read more

If you can't get to your favorite beauty supply store (BSS) in Downtown Brooklyn or Queens, this is the next best thing. I tend to prefer the BSS in the outer boroughs because they're a helluva lot cheaper and have a better selection of items for ethnic hair. This store has everything I need and the prices aren't bad at all. They have lots of variety and some items you don't need at all but will buy anyway just cause you can. I've never been a hair extension girl, but if I were I'd start here. They even have curly kinky hair pieces so if I wanted to be Esperanza Spaulding for a day I totally could. The only annoying thing I experienced here was from a very juvenile acting Korean guy who worked there. When I asked him how much the earrings were, he took a big swig of his soda and said with a huge laugh "Hey, I don't know" then walked away. Not the best customer service I've experienced, but when I thought about it later, it did make me laugh. What a jerk - but that's NY. Eh, who cares anyway? I found a great place to get my hair stuff. I'll just have to find someone to teach me how to say "Thanks fool" in Korean so I can have some fun too - LOL. read more

A coworker told me about this beauty supply store that had a lot of products for natural hair for African Americans. I was surprised how big the store was for the location. Prices seemed reasonable but not a lot cheaper than other stores for products I've bought in the past. It was a bit crowded after work so I didn't get to take my time and linger longer but did purchase what I came to buy. I'll definitely return. read more

Gosh, I miss places like this after living in Asia for a year. They have EVERYTHING! Being weight-conscious with my luggage when traveling, I dropped by for some conditioner for my thick, coarse, frizzy hair and I found the following: -travel size shampoo, conditioner, palmer's coco butter, etc. -OPI and Essie nail polish -high and bargain end lines for almost all types of products, so price range to fit everyone's budget -hair extensions -tons of nails supplies -a MILLION other things :) Basically it's like a Sally's on steroids. Service is great. Staff asked if I needed help and offered a basket after he saw me struggling with my conditioner + impulse buys. Prices are reasonable and conveniently located across from the subway if you don't live nearby. read more

I shopped there one week ago and found everything I needed because they do have a nice variety of beauty items. After I paid and left the store, I made it to my destination 10-15 minutes later and noticed all of the items I paid for were not in the bag. Fast forward to this week, I went back to the shop (to re-buy the same item) and while paying for it, I shared with the counter staff that all of my items were not placed into the bag, the last time I visited the store. The item was only $4.49 and I did not expect a discount or anything because it was also my fault for not checking my bag before I left the store but after they asked me to repeat what happened, they all shrugged and looked at me as if they could care less. This store definitely has 0 customer service and they may be scamming guests out of merchandise. CHECK YOUR BAGS FOR ALL ITEMS BEFORE YOU LEAVE THE STORE!!! read more