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    Giant RV

    3.0 (539 reviews)
    Open 9:00 am - 7:00 pm
    Updated 2 months ago

    Services - Giant RV

    RV repair

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    Hello Everyone, My experience dealing with Giant RV in Colton was pretty positive. I did my research on RV's before I bought one so I knew what I was getting myself into to specially being our first RV. The whole process of buying the RV was pretty smooth from viewing, financing and delivery. I did get a chance to go over the RV before I took it home to make sure everything worked. We have since taken it out for our first camping trip to test everything out and everything went good no issues at all, only regret was that I should I got a bigger travel trailer. Just in case your curious we purchased the 2024 Winnebago Access 26BH. One comment I would like to add, if your expecting things to be perfect and your not handy with fixing little things I honestly would not buy one.

    2024 Alliance paradigm 395ds fifth wheel trailer
    Michael R.

    The service department is a joke. If I could give the sales team and finance team a 5 stars I would. Purchased late September early October of 2024 My experience here was great at first when coming to look at fifth wheel rv's. Sale team and finance were great. We loved the Alliance Paradigm 395ds model and made our purchase. A few small details inside and out of the Rv such as damaged paint on the door and moldings inside the Rv along with a broken screw head on one of the slide outs. We stated we wanted those things fixed prior to us picking the Rv up and was told it would be taken care of. Sure enough that didn't happen. We then picked up the Rv and noticed they weren't after being promised they would. Being aesthetic we were told to bring it back for service to get that repaired anytime. When we got to the site of where the Rv would stay we took a look inside and started to clean. Then noticed the bathroom in the back was used and what seemed to be someone's throw up or #2 was partially left in there. So much for cleaning the Rv before you pickup.. Fast forward to setting the trailer up at our site, we noticed 4 water leaks.. 2 months in. Those were our main concerns along side 10+ other issues. Fast forward to February 1st when we decided to bring it in for the concerns mentioned. We dropped it off and they had it for a month and a half. They claimed to fix all the concerns and were not able to duplicate some and 1 of the leaks even though we have multiple videos of it actively leaking. Upon picking up I was reassured that all the concerns for the exception of those with parts not in stock were fixed. Aside of that the outside paint of the coach on the slide out was damaged while they repaired it, and the inside of the Rv filthy. Now (03/22/25) exactly a week from when I picked it up (03/15/25) we are back to square one trying to get the Rv BACK INTO the service department for the same MAIN Concern of why it was dropped of to begin with. I drove to Giant RV in Colton before they close at 5pm on Saturday as I was informed over the phone not being advise that they do not take service drop off past 1pm without appointments. I pulled into the drive 10 minutes before closing and was not greeted upon walking in by any one of the 3-5 people in there. The woman (Laura) who was the first to respond to my request of dropping off my Rv was with a "Nope, can't take it in and won't take it in." We are closing at 5 and we are ready to leave.... After trying to get her to understand the situation of being it back just 5 days after it was "repair" by them she then kept speaking very rudely with no manners or customer service etiquette, and no drive to help the customer out. She was rather more focused on her clocking out and leaving for the day. I then proceeded to ask if there was anyone else that I could speak to for some help. Then she mentioned somebody's name and said he would be right out. I could then hear Jerry I believe his name is on the phone with his boss, which is Tom the service manager. The manager's response over the phone was absolutely not and that I would have to take the RV back and there's nothing he could do for me. Given the situation, explain the situation to the service manager. There is no change in action no willingness to help and was just brushed off by the servicing, which had no authority over what their manager said. Overall, this dealership or even chain of RV dealerships do not care about you as a customer after you make their purchase with them. It has been an absolute nightmare, trying to deal with these people and would not recommend any friend or family or anybody that can read this to purchase an RV from Giant Rv specifically Colton for the simple reason that there is no help towards the customer or any customer service in general. And just to make things clear this is not reflecting upon the sales team and only the service department.

    Chris B.

    Just wanted to say thank you so much for everything! Mainly this review is for Devan. If it wasn't for Devan, none of this would be possible, and we wouldn't be getting the trailer we wanted. This is our very first travel trailer. My wife and I have been tent camping and backpacking for 2 decades. Finally last year my wife said, "I'm ready for an upgrade", and I agreed. It took us 6 months to find exactly what we were looking for, and it was just coming into the camping season. NO one was willing to accommodate us to keep us within our budget. It was not looking hopeful at all. On a whim, my wife stumbled across an ad from Giant RV posted(479 miles south from us). Then she met Devan. Devan was our knight in shining armor. He was very accommodating and polite to my wife. He kept us within our budget. It happened so fast, I couldn't believe it! My wife said, "I'm puting down $1000 deposit over the phone!" We own a small independent motorcycle service/ repair shop in Santa Rosa, CA. My wife handles all the logistics and the consignment sales. She is no stranger to this industry. Devan was a true gentleman. Thank you sir for making our dream come true and treating my wife with respect. We do a LOT of off grid camping and the Sun Lite Sport is exactly what we were looking for. If you are looking for an honest, fair RV/trailer representative, talk to Devan. Giant RV had a beautiful facility. You walk into this establishment, and everyone is extremely friendly. The women at the reception desk were very helpful. Steven, the gentleman that gives you the walk around, is very thorough and knowledgeable. The finance department, Marciel and Cece, were very witty and comical. Keeping the mood very light while signing paper work, especially after a 9 hour journey. We got our new trailer home safe and sound. We drove about 1000 miles to be treated fairly and find what we were looking for, but it was totally worth the journey. Thank you thank you Devan for making this happen for us. -Chris

    We came in looking for our first trailer but we didn't have an appointment. That was not a problem for the team here at the Giant Rv! They attended us right away and showed me a trailer that fit our needs. The whole process was streamlined and everyone was very helpful. The team here is very down to earth and I was pleased with all the help during my pick up. We highly recommend this location!!!

    Our new van and the Giant RV team!
    Michelle W.

    Thank you to Bill, Brian and the Giant RV Team in Colton! Thank you for providing us a wonderful experience as new Class B Camper van owners! Their commitment to customer service is evident from the moment you step inside. They answered all of our questions, and we had plenty! Thank you for making our experience a great one, we had fun & learned a ton. Thanks again!

    I called Keystone RV and they referred me to Tredit Tire. Called them and they referred me to manufacturer, who I have called 3 times and LVM... no return call in a week... every time I leave and return from camping i inspect tires... seems pretty crappy everyone keeps pushing it off to someone else...

    I wish I would have read these reviews before going to this place. We purchased a 2020 forest river toy hauler, first time out things started falling apart, back splash, framing, moldings, plug outlets, the list goes on. I know giant RV doesn't personally build these Rv s BUT they do the servicing and WE paid for the warranty, that being said it's a complete shit show trying to get them to fix anything, first time we took it in they had it for a month and very little got fixed, the second time we dropped it off, they gave us a quote of $10,485 to fix a water leak, parts were $205, $10,280 was LABOR. Are you serious. What kind of crook shit is that. They wanted us to go through our insurance so they could get the pay day cause of course they blamed us for the water damage and it's not "covered" under warranty. That being said this place is not it. Steer clear of these scammers.

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    2 months ago

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    3 months ago

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    3 months ago

    Ask for Bryan Nobles in sales! He was so easy to work with.. most pain free experience I've ever had purchasing a vehicle :) Thanks guys!

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    2 years ago

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    2 years ago

    Thank you Laura for great customer service. We appreciate that you were able to work around our scheduled vacations.

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    2 years ago

    Stay clear of this dealership and the service dept. They give you the run around about your warranty and then don't honor it.

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    5 years ago

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    Page 1 of 14

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    Ask the Community - Giant RV

    What are the service hours?

    Hello. Service is open 8am - 5pm, Monday thru Saturday. To schedule an appointment please call 909-514-0444

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    Review Highlights - Giant RV

    Ron and Tom in the service department listened and addressed our concerns and resolved the issue right away.

    Mentioned in 47 reviews

    Read more highlights

    Richardson's RV - Grand Terrace - 2003 Tahoe Toy-hauler

    Richardson's RV - Grand Terrace

    (14 reviews)

    I bought a 2003 Tahoe toy hauler that turned out to be a money pit. However, because I had already…read morespent so much on it. I decided to spend just as much to fix it. Unfortunately, I had to take it back over five times to fix the same things. Not to mention the damage created by the things not being fixed properly. The first time was not repaired properly. Overall, they did try and rectify most of the concerns, and they are definitely more reliable than the last place I used. So CAL RV repair in Temecula. Horrible!

    Richardsons Fix the way do business…read more I bought a used 2018 TT & an extended warranty from Richardsons in late 2021 took it out for the 1st trip 3 months later. Toilet flushed once then water pressure to toilet was gone. I take my Trailer in for the issue toilet won't fill properly due to low water pressure to toilet only. Kitchen, restroom sinks and shower all have good water pressure. I explain how I feel it might be the toilet valve to Guy A as he takes trailer information from me. 1 week later I get a call from Guy A saying I need a new toilet that run $700 and the warranty don't cover it. I lose my cool explain how it's BS. I just got the trailer from them, I asked don't you guys check the trailers before you sell them some kind of point inspection. The toilet worked for 1 fill then pressure was lost. He apologizes and says he understands I should had been able to use it more... I feel bad so I go into the office apologize to Guy A for losing my cool I understand it's not his fault. He seems to accept my apology so I ask him to help me understand the issues. I ask various questions when Guy B jumps in and says there's build up, could be from city or camp site having poor water and or hard water. I explain I understand, but that build up normally don't happen from 1 fish to the other it takes time. Mean while Guy A went back to speak with the service tech and confirmed that water is flowing to the toilet but then there's build up. I say thank you and say I'm not paying for a toilet. They explain how I'm gonna have to pay $175 for the time spent. I tell them I can't take trailer yet cuz I'm in my car. I return an 45min later with warranty in hand to show that warranty states it covers valves and fittings which I felt is where the issue is. Guy A is on the phone so I'm standing there waiting Guy B asks what I have, I say my warranty showing valves are covered did you guys check the valve? He then replied with yes there is blockage warranty won't cover blockage you need a new toilet if you want it fixed. Guy A gets off the phone and says they were going to let me take my trailer with no charge cuz I didn't sign that section of the paperwork. I say thanks can I pick it up tomorrow. I pick up trailer the next day take it home and in 20 min I have the toilet removed and bypassed the valve and toilet works fine. What really gets me is that there was no attempt to fix my toilet just sell me a new one. Not even a $175 per hour charge and a $30 valve was offered just a $700 new toilet. I really hope that Richardsons as a company can fix how they do business cuz I'm only 2 min away and hope that when I run into a problem outta my capabilities they don't try and take advantage of me again. I spoke with Brad I believe. He was helpful in getting me info. Not sure who serviced the toilet or who told him I needed a new one. Not sure who the guy sitting next to him that said if I wanted it fixed I needed a new toilet was ether. Toilet is working fine now that I fixed it myself so no matter what they say I didn't need a new one.

    Giant RV - rv_dealers - Updated May 2026

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