I wanna know why at check out you have to feed cash through a slot underneath the conveyor belt? Is it because our current check out employees don't know how to count?? Or balance a cash register.? No wonder Amazon has taken over the world. I continue getting aggravated every time I shop. read more

They will not refill my kolonopin prescription due to the fact that the manger said I have to have my doctor call in after she already called in I had to wait 10 days to get my anxiety medication I missed work and everything because I rely heavily on this medication to live a normal life and I've been told by many of my friends it definetly has to do with race my white girlfriend had no problem and we have the same doctor read more

If you are in need of some good hot foods for a decent price check out Giant Eagle. They have some of the best grocery store fried chicken in the Cleveland area. I ordered a meal for my family with mixed chicken, mashed potatoes and macaroni and cheese. I was pleasantly surprised that all the sides were well seasoned and tasty. I'm usually pretty picky about my macaroni but theirs was nice cheesy and the noodles where perfectly cooked. The mashed potatoes were whipped which I liked and not lumpy. Overall we had a great dinner and my family was full and satisfied. read more

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I have been a long time customer of giant eagle and though there have a few problems, It's never been as bad as it is now. I purchase from giant eagle through pick up usually and always leave notes to please check for freshness and signs of decay on my fruits and vegetables. Almost always there's a problem with one item or another and I just end up throwing it away and not mentioning it but this time last time was the final straw. I usually have to toss a quarter to a half of strawberries, and usually a quarter to a half of grapes. but this time the grapes were almost all rotten and I will include pictures I have contacted giant eagle about this problem, and though I've been with them since they opened, this is my first time to contact the . I was very disappointed that I have had no acknowledgment of what I wrote to them and I wrote to them two different times in two different forums. I believe that they use the pick up grocery option in order to get rid of fruit that maybe on the verge of going bad, items that are almost expired, or already expired and bent and dented cans. Even though they are very convenient and my neighborhood, I will go out of my way to avoid the store at all costs. read more

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The store may be good but the pharmacy needs a new manager. Why should I wait 3 days for refills on my prescriptions? I have been having problems with refilling my prescriptions so I switched to 90 day prescriptions. Yesterday I called in 5 prescription refills. Today only 2 prescriptions were filled. It doesn't do any good to complain because the manager is young and does not care about customer service. Ditto the store manager. The whole pharmacy should be overhauled. I will have to move my prescriptions elsewhere for better service. read more

5 stars for customer service, 4 for the freshness and availability of items. I've been using curbside pick up for about 3 months, as I've been pregnant with two other littles. It has been SO helpful and I very much appreciate the service! read more

Another GAF location! I walked up to a cashier who had nobody in line. She was laying with both elbows on the configure playing on her cell phone. I walked up, completing my transaction. She did not bag my groceries, turned around and started talking to both another employee at the register behind her and a supervisor, just chitchatting about stuff I stood there with my receipt and my groceries, and she did nothing. I actually had to beg my own groceries and walk away. The supervisor said nothing but engage her in small talk. What the hell!? read more

A man in front of me at checkout wasn't wearing a mask. When it was my turn I asked the clerk why nothing was said to the man. She answered that although it's required there's no way to enforce the policy. This is mandated by the state. Why can't a simple: Unless you're wearing a mask, we won't check you out. If I see another incident like this I will report Giant Eagle to the state. Look at the White House. Are you not yet convinced at how fast this Coronavirus spreads? Even if you recuperate, there are lasting symptoms. read more

During this time (pandemic) I wanted to avoid shopping in store so I placed an order through Giant Eagles curb side pickup app. I ordered my items online, scheduled a pickup and 5 days later went to get my order. Upon arrival they told me they were unable to fulfill a large portion of my order, which I completely understand at a time like this. However, after checking my credit card they charged me the full amount. When I called customer service the lady told me that I would need to get her an itemized list of everything I did not receive. The problem was that the list of items I didn't receive was so long and I did not think to write them down as the man was going over them with me at pick up. I told customer service that my app shows the items that they did fulfill and my credit card is showing an amount charged for much more than those items picked up. They still refused to refund me. We will be now be shopping elsewhere. read more

I went to the Florist at the Willoughby Giant Eagle and had a wonderful experience. I bought lavender roses for my Mom's birthday. The florist showed me how to care for the roses to make them last over 2 weeks! We were thrilled with them! read more

Giant Eagle - Florists Near Me - Willoughby, Ohio

This is the worst grocery store ever. I don't think I have ever been able to get everything on my list because the shelves are not stocked or I can't find the item. Or the item is stacked so high on the top shelf it's hard to reach-I've climbed many shelves to get what I needed (while employees watch but don't bother to help). It's difficult to maneuver through because there are abandoned carts or dollies with boxes on them. And this is even when they're not under construction! Most of the time there are not enough cashiers so the lines are down the aisles. It's difficult to do self check out if you have a lot of items. read more

I used curbside express at the Wiloughby Commons location for the first and last time. It was a horrible experience! Although the employees were polite enough, the actual filling of my order was exceptionally sub par. I was given rotting and molding strawberries, my cucumbers were scraped, apples bruised and was not adjusted for the substitutions or missed items. If you have time to follow up on a small order for days, this is for you. Otherwise, save your time and try another store or location. read more

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The staff here are all so friendly. It is a clean store with great selection. Especially during COVID they have really made sure the carts and registers are clean. I have no reason to shop at another store. read more

I would like to buy food too, the stores Corona hours do not work for me. I understand there is a pandemic, but I also understand that I need food as well. It is extremely unhealthy to eat fast food every day and for a year and a half now. And with my schedule where I work all day, I have absolutely no time to go shopping during the day and can only shop at night. And with how short we have been at work with fewer employees I have to cover and work on my off days and do more hours on my already scheduled days. The only time that I have to actually do some grocery shopping is after midnight when I get out of work. Please open back up to your normal times, Ohio has had 0 deaths from the Coronavirus for the last 3 months. Grocery stores closing early has created an even more unhealthy environment for people. We depend on food from your grocery store to lead heathy lifestyles. This has been a terrible addition to the already terrible pandemic, the not so easy access to food that is healthy for you. Obesity is the real killer in America and this action, of closing down the grocery stores earlier, only created more obese people that are already at high risk of dying from the Corona. All I want to do is buy groceries again. read more

I am really displeased with curb side. Three times I've ordered and three times something was missing without notification or replacement. It's more of a headache to have groceries delivered then to go and do yourself. They need to train their young inexperienced shoppers better. I will be using InstaCart from now on. read more

Went to Willoughby Giant Eagle to pick up a script, noticed the employee behind the counter filling the scripts was not wearing a mask. I brought it to their attention that I noticed and suggested they put one on. Instead of getting an I'm sorry I got a don't make a big deal about it with an attitude. I take my health very seriously and I would hope the pharmacist would too, but I guess I was wrong. I will move my scripts to a place that cares and takes my health seriously. read more

This is one of the best grocery stores in the Cleveland area. It is a bit pricey, but there are a lot of benefits in shopping here. First of all, if you have a Giant Eagle Advantage Card, and you have it scanned before each purchase; you can save money on selected items--as well as save money, at the pump when you visit Get Go Gas Stations. Secondly, Giant Eagle carries its on "Market District" store brand foods; as well as a variety of ethnic, gourmet, and organic foods, meats, produce, fruits, etc. Also, this store sells Wild Caught Seafood, and has an in-store bakery and deli. Third, you can rent carpet cleaner machines here, buy plants or flowers, buy party items, have your prescriptions filled, buy pharmacy items, have your dry cleaning done, buy postage stamps, and send, receive, or purchase Western Union services. The fourth benefit of shopping here, is that Giant Eagle has a Medical Clinic, Bank, and an in-house Day Care Center (with Licensed Staff), inside the store. The Day Care service is free for shoppers, and it has state of the art computers, flat screen TVs, educational video games, and toys for children. Additionally, the Day Care Center offers special movie and craft nights for children who register in advance for these events. read more

I love the staff always friendly. A bit pricy but Sam always satisfied. Large selection of healthy food though the way they stock spinach is appalling I am not gonna down a bag of spinach in 2 days stock for the week not the day. I don't buy meat there to expensive. But I have never been let down as far as selections even have Kronos olives and pelopinese olives. And challah it makes Hanukkah due able and Passover with the selection they have but please stock the ready to go matzoball soup I don't want mix and I also want latkes. read more

Willoughby - Beachwood - Willoughby Hills - Mayfield Heights, these are the (4) Giant Eagle Stores that I have been in more then once and do the typical shopping trip for daily necessities. I know that some people can't stand when we try to differentiate between each but there are big differences from store to store. I shall NOT divulge too much into it, just take my word for it. This specific location is 2nd on my list of GE stores. The produce outperforms others although the layout seems confusing to me. Meat section is strong and the overall store quality is good to great. I really don't like the layout of the whole store entirely and is bumper to bumper each time I've been there. I really don't like the tile in the entry way going through the produce because most times I'm strolling with a sleeping baby. Shelves / sale items are well stocked. This location does sell booze. I believe its located in the front of the store. Parking is plentiful. I didn't notice the rotting fish smell. If you really want to compare, take a trip to Willoughby Hills location, you'll soon find out why it's my 2nd choice. I'm really considering a change to Beachwood location only to maximize my shopping experience. read more

This Giant Eagle doesn't compare to the Chagrin Falls or Beachwood ones (heck the Mayfield one is sometimes better), but it is better than most. My biggest complaint is that the specialty departments unofficially close early. I've complained to the store management, but I think the problem is on the corporate level. This location is 24 hours, though the new State Liquor section closes at the gov't regulated time. Giant Eagle has said that they don't use pink slime, so I buy my ground beef here. They will also take roasts and grind them for you. It's especially useful when the roasts are BOGO free (quality ground beef for $2.50 a pound!). In general, Giant Eagles don't stock often enough, so come later at night when you can grab your food. Overall, an above average store. read more

The worst anywhere. Understaffed by idiots and overpriced. Check-out experience is excruciatingly slow because there's usually only one check out open and a self-checkout is always down. These people should be ashamed of themselves read more

I recently placed a cake order with the bakery. It was for my sons 4th birthday party. I live in Painesville and the cake design that we wanted was completely out of stock at the Painesville, Mentor and Mentor On The Lake Location. After calling the Willoughby store I was so happy to find out that they indeed did have the kit and design ( Hot Wheels) The women who took my order even put me on hold to double check! Fast forward to day of pick up, which I sent my grandfather to pick up as I was busy setting up. He called me once he got there to inform me that they did not have my cake, that they put filed it under the next days orders, and that the order said nothing about the Hot Wheels theme that we discussed! I told my grandfather the name of the employee that originally took my order and the employee chuckled as if she has mad this mistake before. The employee even told my grandfather that they didn't even have the Hot Wheels kit on hand to make the cake. Leaving me with NO solution and 2 hours to find a new cake for my son. When I called the next day to speak to the manager about the situation. She offered me no solution, just an I'm very sorry and I will look into it. I gave her the womens name that originally took my cake order and the manager seemed very uninterested in my problem. read more

It's your typical grocery store, near the wine section there is always an inexplicable smell of rotting fish. I can't explain that at all.

This is a very nice store. The best thing it has a liquor store with one stop shopping. What I cannot find at Lakeshore Blvd Giant Eagle, you will find it in this store. read more

I have always felt that the best test for a company is what they will do if something goes wrong. The Giant Eagle in Willoughby rang something incorrectly. When I brought it to the manager's attention, he not only called me back to apologize, but he sent me a gift card for more than the error was to make up for it. read more

Giant Eagle - Picture of gift card. - Florists Near Me - Willoughby, Ohio