BEWARE! AVOID THIS PHARMACY AT ALL COSTS!
I've never encountered the kinds of blatant, hair-pulling errors like the ones I have encountered at this Giant Eagle pharmacy. This is the last time I'm ever using them, I don't care what kind of perks they give me for using it, it simply isn't worth the mind-numbing errors this place produces and the flaming hoops they force you to jump through to get their own errors fixed. I'm not sure if it's the workload the pharmacists have, inadequate staffing, poor management, inept computing training or what, but this pharmacy manages to cause some sort of error for you WAY too often. They were incorrectly denying my monthly refills of Rxs that I've been getting the exact same of for years, and I've just spent 2+ hours talking with them to get them to correct their own error, and it still sounds like they're not fully sure of what's going on! I literally want to bang my head off the desk after dealing with this pharmacy. Let me try to draw an analogy - Have you ever called computer tech support for an issue and been connected to some foreign guy who then doesn't understand the issue and you end up being re-routed all over the place just to end up back speaking with him? Multiply that frustration factor by 10, and also include that in these cases the fact that someone's life or medical well-being may well hang on the balance of their actions, and that pretty much sums up what it's like dealing with Giant Eagle Pharmacy at Donaldson's Crossroads! read more