If I could give this nail salon 0 stars, I would. The experience was terrible from start to finish…read more We were the only customers when we arrived, but after we started our services, several people came in and were completely finished and gone before we were. We were there for over 2 hours. The technician was very unprofessional and careless. At one point, she grabbed my hands and placed them between my legs while working, getting both my hands and my pants wet. It was uncomfortable and inappropriate. The quality of the nails was just as bad. My nails were only half painted and looked like they were already three weeks grown out the same day they were done. The technician seemed to be trying to do multiple things at once instead of focusing on her work, and it showed in the final result. Overall, the service was rushed, messy, and disappointing. I would not recommend this salon to anyone.

I had a amazing experience at sexy nails. Everyone was professional and met my expectations. I will…read morebe back.

The best pedicure I have EVER had!!! My feet were HORRIBLE and the woman who did my pedicure worked…read morean absolute miracle! Super sweet, kind, and amazing. I will be back every 3 weeks guaranteed! People complaining about a $2 price discrepancy obviously don't appreciate great skill and service. I tipped $10 because that's all I had, but she deserved more. I was hesitant because my feet were so embarrassing and terrible, but I'm so glad I went! I will be back!

Absolutely horrible. Too many people working on pedicures and not enough on nails. Wait time was…read moreterrible with no consideration of communication. Will never go back there.

Absolutely love Sassy Nails! I always feel welcome and the service is great. Appointments are…read morerecommended!!

I got a great men's pedicure here today! Clean and professional. Friendly but not chatty. The foot…read moreto knee massage at the end using various lotions, oils, and hot stones was fantastic. I would recommend this spot and will be back soon!!!

Went in to get just a gel polish color change for my toes and nails on Friday (12/29)... With…read moremultiple calm & polite prompts, "TK"(?) finally did a pretty good job on my toes. My nails looked ABSOLUTELY HORRIBLE, even after multiple calm & polite prompts but I did not have much more time to spend in the nail shop so I let it be and was over charged I'm sure totaling $80, but Jimmy deducted $5 dollars since I was "new" so I paid $75. I went back in today (12/30) for them to correct the horrible job that was done on my nails. Patiently waiting, "TK" finally called me to her and asked what the problem was.. as I'm calmly explaining to her/showing her the bubbles in my nails, smudges, nails not fully polished and polish on my skin, etc. Jimmy walks up and asked what the problem was.. I explained to him the same thing & both of them acted as if they didn't see what I was talking about. Jimmy asked Kimmie did she see the problem & she did. Jimmy responded very aggressively and rudely (prompting my friend that was with me to walk up from the waiting area) "Kimmie fix your nail, after today I don't want to deal with you ever again" I responded, "I can take a refund & you won't have to deal with me now" Jimmy responded "I soak your nail then give you refund or call police for refund" "you want refund, call cops" .. then of course he started talking in his language. Long story short Jimmy was very rude, disrespectful, & had horrible customer service but thank you so much to Kimmie for redoing my nails CORRECTLY for me & not rushing like "TK" (?). Jimmy, you need to thank God for the new & improved me. And you need to put some prices up in there and stop charging folks what you want to charge them. Let folks see what they're paying for.

Took wife in for her 10 am appointment and did not get called back until 10:30 am. I was called by…read morea staff member a day prior to make sure I would be on time to only get there and have to wait 30 minutes. Wife manicure and pedicure looked great when complete but she also had to have her toe nails retouched since they tried to rush her out before they were fully cured. While I was waiting I inquired as to the delay and what had happened is they tried to work someone in before my wifes appointment so it pushed everything back. I live 45 minutes away from this spa so it was very aggravating to have to wait after you called to ensure I would be on time.

Kim and her staff are amazing. I went for a relaxation massage and received so much more. I will…read moredefinitely be coming back. Everyone was so kind and the massage was everything.

Poorest customer service in the city. Business owners had a problem with another customer and…read moreattempted to take her frustrations out on me, a paying customer. Would rate a 0 if I could. She kept saying she would allow me to come as if she was doing me a favor. She accepted my $300 and failed to provide the QR code that is required to book the service.

Awesome experience. I had a massage with Tim who was phenomenal and very professional. As an…read moreathlete, and I travel for s living i have a lot of muscle issues. Tim did a great job of identifying my problems and worked with me to target therapy. I would definitely return to Wil-power when I return to Albany.

Both my husband and I had 90 minute massages here while visiting family in the area. I'd love to…read moregive this center a higher rating but can't due a situation that left my husband feeling uncomfortable after we discussed and compared our services upon leaving the facility. To be as fair as possible I am listing both pros and cons based on both of our experiences: Pros: Very clean and serene facility Friendly receptionist Prices reasonable My massage provided great service tending to my areas which were causing me pain and he was very personable (male therapist) Cons My husband received a 90 minute massage with latex gloves from his massage therapist (female therapist). Having had several massages over the last decade, never have either one of us received a massage using latex gloves. When my husband found out that my massage therapist did not use gloves, it left him with an uneasy feeling. My husband noted that his therapist did not apply firm pressure even after being asked to do so several times. Perhaps she applied what she was capable of physically, but it was less pressure than he is used to and preferred. That coupled with the gloves incident made him feel as an African- American male that the massage therapist did not necessarily want to touch him nor have contact with him. Perhaps this was not intended. I did call upon leaving once we discussed this in the car to ask if it was customary that gloves are used during massages there as my therapist did not use them. I was told that it is up to the therapist due to possible conditions that the therapist or the client may have such as eczema, or possible open wounds, etc., none of which my husband has/had. Neither of us have any type of skin conditions. My advice to simplify misunderstandings and to avoid customers from feeling as though therapists don't feel comfortable serving certain customers would simply be to ask clients prior to making appointments if they would oppose their therapist using gloves. In this case, we would have declined this therapist and chosen another. My husband would not have booked an appointment for 90 minutes and paid ($90 + tip) to be massaged in latex gloves. Unfortunately, it was not the relaxing or comfortable experience that one would seek in a massage. Hoping that changes can be made to avoid similar situations for others.

Asha always does a great job and makes sure you're satisfied before done with your nails! Would…read morerecommend! I've attached some photos of some of my favorite sets I've gotten from her!