Poorest customer service in the city. Business owners had a problem with another customer and…read moreattempted to take her frustrations out on me, a paying customer. Would rate a 0 if I could. She kept saying she would allow me to come as if she was doing me a favor. She accepted my $300 and failed to provide the QR code that is required to book the service.

Kim and her staff are amazing. I went for a relaxation massage and received so much more. I will…read moredefinitely be coming back. Everyone was so kind and the massage was everything.

If you're seeking a massage therapist who can help heal your body, then TJ and Soothe Holistic…read moreWellness are your answer. This place is a sanctuary for healing and peace in Albany. TJ and Tyler were so welcoming and made me feel so comfortable. I booked a 90minute massage because I've been so stressed out and unable to sleep. I left feeling so relaxed and at peace. TJ is a gifted massage therapist who knows what your body needs. Absolutely recommend everyone experiences Soothe Holistic Wellness.

This is the most inconsiderate disappointment for my Mom on Mother's Day weekend! If this is how…read moreyou do business, no wonder the parking lot is empty! I drove from my home in Jacksonville, Florida to gift her this experience close to where she lives so YOU SHOULD BE ASHAMED!!!! This appointment was confirmed and no one has contacted me with an explanation as to why NO ONE IS HERE!!! DO NOT BOOK WITH AMNEELIN CRUTCHFIELD!!!! Whoever TJ is.... Close for good! THIS IS A SCAM!!!

Awesome experience. I had a massage with Tim who was phenomenal and very professional. As an…read moreathlete, and I travel for s living i have a lot of muscle issues. Tim did a great job of identifying my problems and worked with me to target therapy. I would definitely return to Wil-power when I return to Albany.

Both my husband and I had 90 minute massages here while visiting family in the area. I'd love to…read moregive this center a higher rating but can't due a situation that left my husband feeling uncomfortable after we discussed and compared our services upon leaving the facility. To be as fair as possible I am listing both pros and cons based on both of our experiences: Pros: Very clean and serene facility Friendly receptionist Prices reasonable My massage provided great service tending to my areas which were causing me pain and he was very personable (male therapist) Cons My husband received a 90 minute massage with latex gloves from his massage therapist (female therapist). Having had several massages over the last decade, never have either one of us received a massage using latex gloves. When my husband found out that my massage therapist did not use gloves, it left him with an uneasy feeling. My husband noted that his therapist did not apply firm pressure even after being asked to do so several times. Perhaps she applied what she was capable of physically, but it was less pressure than he is used to and preferred. That coupled with the gloves incident made him feel as an African- American male that the massage therapist did not necessarily want to touch him nor have contact with him. Perhaps this was not intended. I did call upon leaving once we discussed this in the car to ask if it was customary that gloves are used during massages there as my therapist did not use them. I was told that it is up to the therapist due to possible conditions that the therapist or the client may have such as eczema, or possible open wounds, etc., none of which my husband has/had. Neither of us have any type of skin conditions. My advice to simplify misunderstandings and to avoid customers from feeling as though therapists don't feel comfortable serving certain customers would simply be to ask clients prior to making appointments if they would oppose their therapist using gloves. In this case, we would have declined this therapist and chosen another. My husband would not have booked an appointment for 90 minutes and paid ($90 + tip) to be massaged in latex gloves. Unfortunately, it was not the relaxing or comfortable experience that one would seek in a massage. Hoping that changes can be made to avoid similar situations for others.

I had my very first Brazilian Wax on Tuesday, by Heather. Honestly? I was nervous as all get-out,…read morebut Heather made the process as quick and easy going as possible. Her fun and relatable conversation throughout the experience definitely helped the time go by. Of course the wax itself was slightly painful, but overall tolerable. The end result was everything I was hoping for AND more. Definitely a new part of my self care routine. Go treat yourself ladies, and thanks again Heather. You're the best!

Misty Flowers is the best. I have been going to her for years. She knows all the techniques and…read moreknows when to push harder and when to back off.

Took wife in for her 10 am appointment and did not get called back until 10:30 am. I was called by…read morea staff member a day prior to make sure I would be on time to only get there and have to wait 30 minutes. Wife manicure and pedicure looked great when complete but she also had to have her toe nails retouched since they tried to rush her out before they were fully cured. While I was waiting I inquired as to the delay and what had happened is they tried to work someone in before my wifes appointment so it pushed everything back. I live 45 minutes away from this spa so it was very aggravating to have to wait after you called to ensure I would be on time.

From the owner: Spa body treatments, massage services, teen services, nail services, facial services, hair…read moreservices, permanent laser hair removal, full body waxing, microdermabrasion, vibradermabrasion, dermaplane, and so much more! We also have a boutique with products such as Obagi, Dermalogica, Neostrata, Bare Minerals, etc. Come check us out!!

She listened to what I needed. Very relaxing but with the right amount of pressure. Overall a…read moregreat masseuse, I would certainly go see her again.