Poorest customer service in the city. Business owners had a problem with another customer and…read moreattempted to take her frustrations out on me, a paying customer. Would rate a 0 if I could. She kept saying she would allow me to come as if she was doing me a favor. She accepted my $300 and failed to provide the QR code that is required to book the service.

Kim and her staff are amazing. I went for a relaxation massage and received so much more. I will…read moredefinitely be coming back. Everyone was so kind and the massage was everything.

I had such a wonderful experience with Amberlin at Soothe Apothecary & Wellness Spa! She has the…read moresoftest hands, pays incredible attention to detail, and does an amazing job applying just the right amount of pressure exactly where it's needed. You can tell she truly cares about making sure you're comfortable and getting the most out of your experience. On top of her talent, she has such a sweet and welcoming personality. I highly recommend Amberlin and will definitely be back!

This is the most inconsiderate disappointment for my Mom on Mother's Day weekend! If this is how…read moreyou do business, no wonder the parking lot is empty! I drove from my home in Jacksonville, Florida to gift her this experience close to where she lives so YOU SHOULD BE ASHAMED!!!! This appointment was confirmed and no one has contacted me with an explanation as to why NO ONE IS HERE!!! DO NOT BOOK WITH AMNEELIN CRUTCHFIELD!!!! Whoever TJ is.... Close for good! THIS IS A SCAM!!!

I had my very first Brazilian Wax on Tuesday, by Heather. Honestly? I was nervous as all get-out,…read morebut Heather made the process as quick and easy going as possible. Her fun and relatable conversation throughout the experience definitely helped the time go by. Of course the wax itself was slightly painful, but overall tolerable. The end result was everything I was hoping for AND more. Definitely a new part of my self care routine. Go treat yourself ladies, and thanks again Heather. You're the best!

Had an hour massage with Misty It was so awesome ! She was…read moresuper nice I would absolutely recommend this place! It's really cute:)

Sophia my therapist did an awesome job working out a knot in my leg which was so painful I could…read morebarely walk, once she was done I felt little to know pain and know I'm almost 100%. Thanks a bunch. Sophia is no longer there but I'm sure there are others that can do as good a job.

This place is great! Every time I visit Albany I find an hour to come for a fantastic massage…read more Friendly masseuse that has obviously a lot of experience and a clean, comfortable environment. More than one masseuse working at a time so no interruptions. Pressure was just what I asked for and the whole experience could not have been better. Obviously, I Totally Recommend!

I absolutely love this place. It's nice and very clean. I always see Ashley and she is great at…read moreunderstanding and executing what I want. I have not had an experience that disappointed me. I don't normally have to wait long at all and I think the pricing is pretty on par with other places.

Great folks! Pam cuts the best cuts and Jamie does my color. Been going there for years and both…read moreare great beauticians!!

Awesome experience. I had a massage with Tim who was phenomenal and very professional. As an…read moreathlete, and I travel for s living i have a lot of muscle issues. Tim did a great job of identifying my problems and worked with me to target therapy. I would definitely return to Wil-power when I return to Albany.

Both my husband and I had 90 minute massages here while visiting family in the area. I'd love to…read moregive this center a higher rating but can't due a situation that left my husband feeling uncomfortable after we discussed and compared our services upon leaving the facility. To be as fair as possible I am listing both pros and cons based on both of our experiences: Pros: Very clean and serene facility Friendly receptionist Prices reasonable My massage provided great service tending to my areas which were causing me pain and he was very personable (male therapist) Cons My husband received a 90 minute massage with latex gloves from his massage therapist (female therapist). Having had several massages over the last decade, never have either one of us received a massage using latex gloves. When my husband found out that my massage therapist did not use gloves, it left him with an uneasy feeling. My husband noted that his therapist did not apply firm pressure even after being asked to do so several times. Perhaps she applied what she was capable of physically, but it was less pressure than he is used to and preferred. That coupled with the gloves incident made him feel as an African- American male that the massage therapist did not necessarily want to touch him nor have contact with him. Perhaps this was not intended. I did call upon leaving once we discussed this in the car to ask if it was customary that gloves are used during massages there as my therapist did not use them. I was told that it is up to the therapist due to possible conditions that the therapist or the client may have such as eczema, or possible open wounds, etc., none of which my husband has/had. Neither of us have any type of skin conditions. My advice to simplify misunderstandings and to avoid customers from feeling as though therapists don't feel comfortable serving certain customers would simply be to ask clients prior to making appointments if they would oppose their therapist using gloves. In this case, we would have declined this therapist and chosen another. My husband would not have booked an appointment for 90 minutes and paid ($90 + tip) to be massaged in latex gloves. Unfortunately, it was not the relaxing or comfortable experience that one would seek in a massage. Hoping that changes can be made to avoid similar situations for others.

this nail salon overall has a very good uplifting environment! I recommend this place to anyone…read morelooking for a new nail salon to call home. 10/10 service.

I asked for gel nails. I had five that were gel only, this was my finger nails and toes. It took…read moreover three hours, and $300 plus dollars. I only went to them, because whom I usually use had a family emergency. I lost one of my toe nails, because of their cleanliness. I will never be back, and do not recommend.