Went in to get just a gel polish color change for my toes and nails on Friday (12/29)... With multiple calm & polite prompts, "TK"(?) finally did a pretty good job on my toes. My nails looked ABSOLUTELY HORRIBLE, even after multiple calm & polite prompts but I did not have much more time to spend in the nail shop so I let it be and was over charged I'm sure totaling $80, but Jimmy deducted $5 dollars since I was "new" so I paid $75. I went back in today (12/30) for them to correct the horrible job that was done on my nails. Patiently waiting, "TK" finally called me to her and asked what the problem was.. as I'm calmly explaining to her/showing her the bubbles in my nails, smudges, nails not fully polished and polish on my skin, etc. Jimmy walks up and asked what the problem was.. I explained to him the same thing & both of them acted as if they didn't see what I was talking about. Jimmy asked Kimmie did she see the problem & she did. Jimmy responded very aggressively and rudely (prompting my friend that was with me to walk up from the waiting area) "Kimmie fix your nail, after today I don't want to deal with you ever again" I responded, "I can take a refund & you won't have to deal with me now" Jimmy responded "I soak your nail then give you refund or call police for refund" "you want refund, call cops" .. then of course he started talking in his language. Long story short Jimmy was very rude, disrespectful, & had horrible customer service but thank you so much to Kimmie for redoing my nails CORRECTLY for me & not rushing like "TK" (?).
Jimmy, you need to thank God for the new & improved me.
And you need to put some prices up in there and stop charging folks what you want to charge them. Let folks see what they're paying for. read more