Professional and prompt service. Provided next day service to replace a leaky pipe. By far the best…read moreprice over the others.

-- Extremely Disappointed and Frustrated…read more I rarely write reviews, but I feel a responsibility to warn other homeowners about my experience with Big George's Pool Care. After a detailed and explicit conversation with the owner about not cleaning the filters on the road (due to HOA rules and the mess it leaves behind for me and my neighbors), they completely disregarded my request and did it anyway. This was not only disrespectful but also a clear violation of our community guidelines--something I made very clear upfront. On top of that, my spa was clogged for over a month, which I had to constantly bring to their attention. The clog caused a severe calcium buildup that destroyed the look of my tile. Instead of taking accountability, the owner brushed it off with, "Calcium builds up over time," and said I would need to pay another companymore to remove it. That's not just poor service--it's negligent. I've lived in my home for 7 years and never had buildup like this. My previous pool service would catch early signs and make recommendations before it got out of hand. Big George's took no such proactive care. Now I'm left with a spa that's downright ugly and embarrassing, and frankly, I feel taken advantage of. What was supposed to be regular pool maintenance turned into a costly headache. This is not professional service. This is a warning to anyone considering Big George's Pool Care: look elsewhere unless you want to clean up after them--literally and financially.

I called Jason on a Friday about a potential pool heater issue to see if he could come assess my…read moreequipment, Jason offered a Monday time slot- much appreciated since it's mid May/pool kick off season. Jason texted to confirm Monday morning that he was on his way and showed up on time. Jason assessed the equipment and we reviewed the current situation, pros/cons of repairs vs future inevitability of replacement. I appreciated the timeliness, the realistic feedback and not just suggesting a new model, etc. I will definitely call Jason for future pool equipment issues. Highly recommend!

I started Beat the Heat Pool Service with an extremely green pool. After several weeks, the pool…read moreis much better. They are on a pace and direction to give me a crystal clear pool in a couple of weeks.

After using over four different pool services since 2012, I will never trust my pool to anyone…read moreexcept Eric and EZ Pools. I've been his customer since July, 2017.   Eric is incredibly knowledgeable and professional. Not only does EZ do an excellent job of regular cleaning and maintenance, Eric understands the technical aspects of the actual pool equipment and is able to successfully troubleshoot the mechanical and electrical pool issues that occasionally arise.   Of course, Eric doesn't come every week to maintain my pool, however, unlike pool services I've used in the past, he has a knack for hiring diligent, honest and dependable people. They are skilled at both keeping the pool clean and monitoring the overall health of the pool. They are always respectful of my property and of me and my family.   I cannot recommend Eric and EZ (and his staff) more highly!

My husband bought a pool heater part, Pentair Master Temp 12S Replacement Manifold Kit, for…read more$262.00. The product came with a broken Bypass Valve. This product has a 30 day warranty. We have called and emailed EZ Pools in New Jersey numerous times for TWO MONTHS ! With zero response through email & when called, only to be told the exact same robotic shpeel, "I will push this through right away & email this order to the team". Today when I called the 3rd time, I asked to talk to the manager & was refused. Being told, "all Five managers were busy" ! THIS IS A NIGHTMARE OF A COMPANY...

Exceptional Service and Customer Care!…read more We have been extremely pleased with the quality of service and professionalism this company consistently delivers. Their weekly pool service is reasonably priced, reliable, and accommodating, particularly when unexpected circumstances arise. Living in an area of the valley that experiences significant wind and debris, we especially appreciate their willingness to address the additional challenges that come with maintaining our pool. What truly sets this company apart, however, is the knowledge and professionalism of their technicians. They do more than simply identify and resolve problems. They take the time to explain how our pool equipment operates, help us understand the best approaches for our particular conditions, and offer practical guidance based on how we use our pool. That level of expertise and genuine customer care is not something you encounter with every service provider. Their attention to detail and accountability are equally impressive. Following each weekly cleaning, we receive a photograph confirming that the service has been completed. When we have experienced occasional leaks or equipment issues, their team has been responsive in making repairs, following up to ensure the work was done properly, and remaining available to answer additional questions. It is refreshing to work with a company that takes pride in its work, stands behind the services it provides, and values keeping its customers informed. They have earned our confidence through consistent performance, knowledgeable technicians, and exceptional customer service. Five stars are absolutely well deserved, and we would gladly recommend them to anyone looking for dependable, knowledgeable, and reasonably priced pool service!

​Stay away--sales-driven company with terrible weekly maintenance…read more ​I hired Priority Pools based on their high ratings, and over the course of more than a month under their care, my pool was green with algae. ​Key Issues: ​Constant Upselling: Right after onboarding, they tried to sell me unnecessary overhauls--including a new saltwater cell, completely missing that my pool already had a one-year-old salt system running. ​Poor Tech Knowledge & Reporting: The technician assigned to my weekly route didn't speak English, which doesn't have to be a problem, but he didn't seem to know I had a saltwater pool despite my messages to the company and they assured me that he was aware. Weekly reports lacked basic chemical breakdowns and only provided a photo of a meter. ​Weeks of Ignored Algae Blooms: Despite multiple messages alerting them to worsening algae over several weeks, proper testing (like CYA) wasn't done until a company leader flagged it when called me after I notified them I was cancelling. ​Offering free service doesn't fix persistent bad service. I had to hire outside help just to restore my pool. Look past the marketing and check their most recent 1-star reviews before hiring them. I don't take this review or my experience lightly, I don't do bad reviews.

Abraham was incredibly professional, fair priced, and efficient!!…read more Thank you so much for doing such a wonderful job!! I will definitely be calling again in the future.

Contacted Abraham to cut and patch a rust spot in my pool. Responded immediately to my inquiry. He…read morecame by after a long day to drain pool. Arrived early next morning to do repair for a reasonable rate. I would use AB again in the future if needed.

This car cut across cars already in the right hand turn lane and nearly caused a pile up with the…read morecar behind them when they slammed on their brakes and the cars in the right lane who were legally making the turn, who also had to slam on their brakes to avoid hitting them. I wouldn't allow such careless, reckless people anywhere near my pool or property

Scheduled my day around the pool consultation that I confirmed the day prior to service, only for…read morenobody to show up. When I texted the number to ask what the update was, I was told that the appointment was "removed from their system" then was offered to reschedule the original appointment for 4 days later. Horrible introduction to this company. Will not recommend to anyone.

From sewer to bluer! Diego made it all happen. I swear I'd never buy a house with a pool, again,…read morebut Diego's "no worry" and "go for broke" attitude has changed my mind. His work ethics are amazing! He's not afraid to work or of working hard! In fact, he loves to work!!

We had been using this company for our regular monthly pool maintenance. Our pool was recently…read moredrained as part of a remodel and was scheduled to be refilled on Friday. I contacted him in advance and asked if he could come Saturday or Monday to get the water properly treated and balanced. He told me he couldn't come until Thursday. Since I didn't want a newly filled pool sitting that long without being properly treated, I told him I understood and that we would find another pool maintenance company that could come sooner. I then asked him to refund the unused portion of the $150 monthly service fee, since he had only performed one service that month. Instead of simply discussing the cancellation and refund professionally, the conversation became extremely hostile. He told me, "You pay thousands of dollars for a remodel, yet you won't pay me $200?" and eventually called me a "low-life" and said he "could wipe my ass with that money." I understand that there can be disagreements about charges, and I had no problem paying another company for the chemicals and startup service. My issue was the way I was spoken to simply because I chose to discontinue the service and requested the unused balance back. Unfortunately, after the way this situation was handled and the personal insults I received, I would not use this company again. Update after the owner's response: His response unfortunately reinforces the reason I decided to change companies. I did not cancel because I was looking for free service or because I did not want to pay for chemicals. My new pool company charges me $159/month, which is actually more than the $150/month I was paying him. They also charge separately for the freshwater startup chemicals, which I agreed to pay. I have no issue paying for services or chemicals. I changed companies because I was unhappy with the service and, most importantly, the way I was being communicated with. Even after I ended the service, the owner continued calling me "low-class" publicly in his response to this review. I think his own messages and response speak for themselves.

I can compare the price and services without making many phone calls…read more Yordan is very responsive and helpful ! Now they're taking care of my pool like a first class service. I'm happy. Thank you so much !

I'm wanting to give no stars because he had told me on three separate occasions he was coming out…read moreat a specific time and he was not here. I was looking for someone reliable to service my pool. But Jordan is not.. Maybe you will have better luck...

Promptness! I was able to schedule a one time cleaning service as I received quick response. Cost…read moreof service is affordable. Friendly and knowledgeable pool tech. customer service was great

Very professional, prompt and honest. Jason diagnosed the problem and was right on. Did not try to…read moreover sell and was very friendly. Definitely recommend for pool repairs

I highly recommend the PoolStar team! They've been maintaining my pool ever since I moved into the…read morehouse. They are always responsive and take the time to explain everything clearly whenever questions come up. All scheduled weekly maintenance and bi-annual inspections are consistently completed on time. The team is proactive with communication, letting you know in advance when work will be completed. Plus, after every service, they send a detailed report complete with a photo and services completed.

great job, we recommend the poolstar. because Just few weeks my pool looks good again…read more Thanks for service