I like how the staff treats me like a person…read more Yes, they try to sell things, but that's okay because that's what businesses do. They also take time to talk to me and explain why they recommend certain tests and how it reflects on my eyes.. They also discuss items and issues I might encounter going forward, since I'm not getting younger. There are a few optometrists out there. I'm happy to recommend MissionEyeCare.

This is a great place but it gets annoying because there is some good people who work there but…read morethen there are weird ones. Some laugh behind your back and overall talk behind you back giggling like childish people i see them looking over me as if i can hear or see them ducking behind the counter which is childish. Then there are some doctors are great and friendly which are very nice. But i jus think those other childish people are just immature

Absolutely love envision eyewear. They have a fantastic selection and the staff is #phenomenal -…read morevery fun, witty, and exceptional at their jobs. Specifically, Heather, does a terrific job helping you pick out the right eyewear for you and she does a wonderful job with fittings. My wife and I both love InVision Eyewear and we highly recommend them.

Stopped in from out of town to have my glasses adjusted...amazing customer service, considering I…read morebought my glasses elsewhere...next time I'm coming here

I called to get a new patient appointment and after waiting for 5 minutes in total silence for a…read morescheduler she was completely dismissive and rude. When I told her I did not have the ONLY insurance they accept, But another perfectly good provider, she basically hung up on me as she said you won't want to be a patient here. CLICK. Funny, because she was right.

Very professional help for eye condition Dr Megan was very thorough and helpful…read more I would recommend that you contact them for eye care

Still needed more information on how to approach get my prescription filled. Honestly grateful they…read morewere open during Art Fair and AC was very helpful breaking down the cost while returning one of the two pair of frames I'd already bought. What a dilemma I have. I like frames from Warby but my insurance is not accepted, they're out of network and it becomes costly based on my prescription. Decisions. Decisions!

I've been to this location twice now and each time has been a great experience…read more Today Gillian went over and beyond to help me. Super grateful. I wish I lived locally to come here for all my glasses. Store is located in the plaza. Tons of parking and shops and food. 1000/10

They also operate www.eyeglassframes4less.com. I ordered from there and called to check on status…read moreof the order the next day as I didn't get a confirmation e-mail. Jonathan answered and was really professional in making sure it was in stock and also gave me alternative color options for my frames too. He said it would arrive in roughly two weeks, and it did; I got mine today, and they look great. Will order again! Edit: Ordered again, no confirm e-mail, but Jonathan did call me to choose a different colored frame as the one I ordered was unavailable. Just call him if you're unsure about the status of your order and he'll be happy to work with you.

Jon, runs a great shop. His selection of fashionable frames is unmatched, as is his attention to…read morehis customers. I have been a customer for five years and his honesty, diligence and knowledge keep me coming back to Shawnee Optix.

Great service from start to finish. The eye exam, selecting my eyewear and the fitting once they…read morearrived exceeded my expectations.

Updating my rating based on a good experience with Joe today. He was friendly, helpful, and…read moreknowledgeable. I got one pair of glasses repaired and ordered another pair. The store also has a good selection of frames. Will definitely be back!

I was very sad when my precious eyewear purveyor closed her doors, Optical Innovations in…read moreBrookside. I searched online and found that Brookside carries my favorite brand. I walked in and was geeeted by a very friendly face, who made me feel comfortable immediately. Joe Alvarez makes the shopping experience pleasant. He gives excellent suggestions about what looks good on your face based on his style and years of experience. I highly recommend!!

Okay, I have to say that the Brookside Optical shops, of which there are three, are very pretty,…read morehave a wonderful selection of designer (expensive) frames, and very helpful staff. Many of the frames are hip and trendy, but you can also find a more conservative look there if you want. The young man at the Prairie Village location was knowledgeable and very nice, and I had a generally good experience there. My big beef about these shops is their design. The closest you can get to a big mirror is about six to eight feet because they are all behind the counters. I want to see myself in a big, well-lit mirror from a variety of distances and angles. They also have small mirrors on the counter tops, but that is really not that helpful because we don't view the world through a 9 x 12 inch oval. I am both near and far sighted, so I had a hard time getting a good view of myself in the big mirrors that were so far away. Maybe I'm the only one who thinks about eyeglass shopping this way, but it's something I've noticed recently. I've been obsessively shopping for new frames because I really want to change my look. I've been to dozens of shops in the KC metro and even Lawrence. I'm amazed at how many shops have small, poorly lit and/or inaccessible mirrors. If I'm going to spend $500 to $1200 on new lenses and frames that I will wear on my face every day, I sure as heck want to be able to see myself clearly before making a decision.

The lady working the front desk was super nice and very helpful in finding what was right for me at…read morethe store.

Love my eye doctor but the sales person with shoulder length hair in the optical shop was horrible…read more I came in for prescription sunglasses and was told transition lenses would fit my needs. The salesperson told me the tint would work for my outside job, however, when I wore my new glasses outside all day, the tint did not get dark like sunglasses. I came back to discuss my disappointment and options for making them darker as initially described. The sales lady tried to sell me new glasses for $300 more dollars on top of the $400 already paid. Sorry, but they clearly don't know their business or they are just out to make money. Either way they lost a client and my business

Understandable why they have a low rating. Last week I called to ask what time they closed. After…read morethe employee told me that they closed at six, I arrived at 5:40 to find the doors locked. Today I Just hung up the phone after asking what time they really close so I don't have that happen again. Employee who I think is one of the owners could not have been ruder. He complained that he is open six days a week and sometimes they have things to do. Not worth the prices or attitude go somewhere else. Used car salesman approach. Full of one liners and they think they are funny.

I have purchased several pairs of glasses at the Wornall Road location. They are expensive, but I…read morewas satisfied with the service. Recently, I got a new prescription. I wore my current glasses in and asked if they could order the very same frames with the new prescription lenses. (I wanted to keep my current glasses as a back up.) The guy immediately tried to sell me on buying frames in the showroom. Finally I said "can you order these frames in." He took my glasses in the back. I continued to browse the store. When I saw the guy again, I said "can you order those frames?" He said "I already did." I said "you ordered them without giving me a price?" He said "I thought you wanted those." I said "how much will they be total?" He said "about a thousand bucks." He never even looked at my scrip! I walked out.

I woke up with an eye issue this morning & called Heart of America as soon as they opened. They got…read moreme in half an hour later and I saw Dr. Edward's. She was very nice, very informative, and got me some meds sent in right away. The office was bright & clean. I highly recommend them!

Although Heart of America Eye Care claims in their mission that they strive to deliver the most…read morecomprehensive, compassionate & personal eye care, treating each patient as if they were family, this is the furthest thing from the truth. I was unfortunately referred to them as a result of my eye doctor being out of the country. I was fit in to be seen on 6/24/2022. Although the ladies at the front desk were kind upon my arrival, as soon as I made it back to the exam room, that's where the kindness ended. After waiting patiently for Dr. Amy W. Gemperli to enter the room, once she did, without so much as a hello, she rushed through my exam and performed it incompletely. Being someone who has had countless eye exams due to my condition, I am very knowledgeable of the process and procedures of this exam. After an exam that literally ended in about 5 minutes, she said that I was fine & could go, & that she didn't see anything wrong with my eye. When I questioned Dr. Gemperli's findings & explained that I've experienced the symptoms frequently enough to know that there's an issue, she again brushed past my concerns & repeated that she saw nothing, & abruptly sent me on my way. I paid my $80 co-pay & left the building feeling unseen, unheard, and untreated. Dr. Gemperli's lack of bedside manner was shocking & disheartening. After leaving Heart of America untreated & unhappy with the results of my appointment, & after having crucial parts of the exam skipped, as Dr. Gemperli appeared to be in a rush, I called her office & expressed my concerns. I was told that Dr. Gemperli would call me back at 12 to address my concerns. It wasn't until nearly 6 o'clock that evening that she returned my call. When I answered, once again, she seemed annoyed & her tone was unsettling. I shared my concerns with her about crucial parts of the exam being skipped, how the appointment felt rushed, & my concerns with her findings of nothing when I clearly was experiencing symptoms & pain. Her response added insult to injury. She replied, "That's what happens when you get fit in". I was aghast. I attempted to further explain to Dr. Gemperli that although I was grateful to be fit in, it didn't mean that I didn't deserve complete treatment. I also took the opportunity to share that as a woman of color, we are often gaslit when it comes to our pain in the medical field & we often feel unseen & unheard in spaces; however, she remained unsympathetic, unmoved, & offered no empathy or apologies for my concerns. In fact, she began speaking to me in a rude manner and I respectfully communicated that I would no longer continue on the call being spoken to that in that manner & I disconnected the call. I was treated with such disdain. I was fortunately able to get in with my Ophthalmologist a couple of days later where he confirmed that I in fact was experiencing the condition that I sought treatment from Dr. Gemperli for. Through my Ophthalmologist, I was given the proper treatment & prescribed the proper medications for my condition. After receiving the confirmation and validation from my office, I called Heart of America in attempts to reach someone higher up to address my concerns. I was transferred to a Blake in HR. With no answer, I left a detailed message & my availability for when I could be reached. I was never contacted. I called and left a message for a 2nd time and still was not called back. Unwilling to disregard the issue, I contacted Heart of America once more in attempt to have someone address my concerns. A Lisa answered the phone & after explaining to her that I needed to speak to someone regarding a recent visit with a negative outcome, she insisted that I share with her what had occurred. I responded that I had no desire of doing so & that I only wanted to get in touch with someone who could rectify my issues. She refused to provide the contact information of anyone that could help. Hence this review. My issues are still unaddressed & I am left speechless.