Melody, at the main branch at 75th and Antioch is wonderful. She is such a great asset to the shop. Her knowledge and willingness to help you find that perfect frame. She has helped me many times find the perfect frame. Giving her honest opinion has made me feel good about that next new frame I will try. I have been a customer since the late 1960's. I will always come back!! read more

I've been getting prescription eyeglasses at this location for at least 10 years. They have a nice selection (not a lot of fancy designer frames, but a nice selection) and are always very nice and helpful. After doing some comparison shopping, I find their prices are quite reasonable and competitive, and they stand behind their work. One time I went in with a new prescription and wanted new lenses in my old frames as well as a whole new frame/lens combination. I asked to have transition lenses in both frames. I guess I didn't know enough about transition lenses to realize that they darken on cloudy days as well as sunny days. After having them for a couple weeks, I was very frustrated and decided I wanted regular lenses in one pair, so I went back to Gerry and they changed exchanged the lenses at no extra cost to me. Another thing...I've recently been obsessively shopping for new frames, really wanting to change my look. I have been to dozens of optical shops around the KC metro and even Lawrence, Kan. I'm amazed that some shops have hardly any mirrors and terrible lighting. Are you kidding me? I would think that big, well lit, accessible mirrors would be standard at optical shops, but apparently not. The Gerry stores are designed so you can actually see what you're looking at as you make a decision about what you'll be wearing on your face every day. read more

I visited to see if they could help me with a repair on a pair of sunglasses that I purchased elsewhere. They were so nice and the repair took no time at all. Great people! read more

I have been using Gerry Optical exclusively for 6 years. They have such a great selection of glasses and everyone is always so helpful and friendly. I love that there are so many locations to choose from. My whole family goes there now. read more

I had some extra FSA money to use at the end of the year and headed over to Gerry to check out their options. I have a very high correction and astigmatism, so I've had some trouble getting a good pair of glasses. The optician, Melody, was super knowledgeable and friendly and helped me pick out not one but two pair since I found so many I liked. I especially appreciated the wide range of styles including both conservative and colorful/fashion-forward options. Some shops stick more to just carrying samples of brown/black frames. It really helped to see the colors in person. I was especially pleased to find the lenses were priced more than $100 cheaper than another shop I checked with! Glasses came in about a week, exactly as expected. I have been wearing my new glasses for two weeks and love them. The lenses were made accurately and the frames are super cute. read more

I've been a customer of Gerry Optical for 20 plus years. I like working with a locally owned business. The staff at the 75th and Antioch location is extremely knowledgeable, professional, and friendly. They always take time to help ensure the frames I consider fit my face. Service is extremely important to me; as I've needed repairs over the years and they have exceeded my expectations. Because of quality, price, and service, I highly recommend Gerry Optical!! read more

Five stars all the way! If ten stars were an option, that's the rating I'd give! Gerry Optical has played an important role in getting my eyesight where it needs to be and helped make my world so much better! Due to some health challenges I've had to changes prescriptions more frequently. They always come through for me; from helping pick out the right frames to fit my face, to going over all the different lens options, to working with my insurance, to getting the order back quickly, to adjusting them perfectly upon pick up. They always provide service with a smile and professionalism. I've had to go back for adjustments due to my own fault, and they're always there with open arms ready and willing to magically bend a frame ever so slightly, just right direction, somehow without breaking it. When I was originally referred to them because "they were the best," I lived 90 miles away. I decided to give them a try, which turned out to be more than worth it. I've since relocated, being within ten minutes of them is fantastic. Even with the long drive, I would have continued to use their excellent services. Eyesight is too valuable to get less than the best care and end up with anything less than 100% satisfaction. That's exactly what they provide, 100%. read more

Give someone else your money! -horrible customer service -no interest in customer retention -long wait times -expensive I can speak from a place of multiple bad encounters at multiple Gerry locations. Two years ago I had an eye exam and purchased glasses from Gerry Optical in Brookside. The optician was rude, but other than that my glasses fit and I was happy. Two years later (2017) I decide to take my business back to Gerry because the script was the best I have had in many years (didn't cause headaches, etc.) This time I attempted to be seen in Lees Summit, their Dr. has very limited hours that didn't work for my schedule so I was directed to the Independence branch. I made an appointment for a few weeks out due to their schedule, they called me to cancel the appointment the day before without giving a reason or rescheduling. I called them back to reschedule, was seen, picked out frames and purchased a Groupon for $50 in order to get $200 off of my frames. They were ready 2 weeks later (due to Thanksgiving) when I picked them up at the Lees Summit branch they informed me that they overcharged me $120 and had to put it back on my flex savings card (that I now have less than a month to use before it expires.) Then, I try on the glasses and I could not see out of them. The optician said he couldn't adjust them further and they would need to be fixed at the lab. He called later to tell me that the script is the issue and I would need to be seen again. After another hour long visit with the doctor, they determine that the script is fine and I need different frames for my script. The optician in Independence disagrees and gets into an argument with the Dr. in front of me about what part is to blame. It was beyond uncomfortable. The doctor insists that I find new frames, the optician says they are fine and assures me that I don't need new frames and that he will send them back to the lab to be fixed, he was aggressive about it. I leave. Two days later a different optician calls and says that the doctor is right and I need to come back to pick out different frames! I drive back to Independence and pick out different frames with my 2 and 4 year old because there are only so many times I can come back without my kids. Needless to say it was less than pleasant to pick out frames. The optician I was dealing with was very pleasant and assured me that this isn't typically how they do business, never actually apologizing, it was as if they were trained not to, but consoling nonetheless. I was told there would be a rush put on the order; I leave. A couple days later the optician calls to tell me that she knows I've been through a lot and if I want to buy a sun glass clip for my frames she can sell them to me for 50% off, I decline because I don't want to give them any more money. A week goes by, I hear nothing, I call they tell me two more days. I hear nothing, I call, they tell me another day, maybe two. I express my severe frustration and ask to have a manager call me back. No manager ever calls me back. The optician says that a gift card will be left with the glasses when I pick them up in Lees Summit. Finally, on Saturday 12/23/17 over a month after my first visit on 11/21/17 my glasses are ready. As I'm leaving I have to ask for the gift card and a case, because one was not provided with my glasses. When I get home I have to get online to see that the gift card was for $25. $25 is around a 7% discount. Are you kidding me?! There were multiple opportunities for multiple people at multiple branches to make things right. It was not made right. I don't like doing these types of reviews, it isn't in my character... but this was beyond ridiculous and paying customers should know what they are getting in to. read more

I got a pair of progressive lenses from Dr. Robert Samuel at the Vivion Road store. He did the most thorough job and he was a wonderful Doctor. The staff which included Cheri, Denise and Jayme were great and very helpful on picking out frames. Thank you! read more

Gerry Optical at 75th and Antioch, this is absolutely the worst place in the world to get your glasses. I took my mom to get glasses, the service we received was terrible. The first visit did not go well, the employee complained to us about a large corporation not paying the bill for their employees' safety glasses and that because they have good lawyers Gerry Optical will never see the money! (1st red flag) When we picked up the glasses they did not work for mom. They told us if the dr. changed the script they would remake her glasses at no charge (within the first 90 days). We returned one week later and they charged her $40, to make the change (2nd red flag). They were to have the new glasses in two weeks (this was in July); then we received a phone call, that they could not get the glasses made until the end of August (3rd red flag). August came and went we heard absolutely nothing!! (4th red flag). The last week of September they called and said they had her glasses ready. We went to pick them up, the lady handed them to us and was done. I told mom try them on, the lady said can you see, ok great! NEVER ever adjusted them for fit or gave her something to read to see if they worked for her; the employee took the glasses back wrapped them in a plastic bag (not a case) and handed them to my mom who put them in her purse where they are currently residing, because she can't see a thing with them on!!!! They don't care; once they get your money they are done with you! DON'T BE STUPID LIKE ME!!!! DON'T IGNORE THE RED FLAGS. I highly DO NOT recommend them. read more

Great service. They really worked with me on a doctor remake. They went above and beyond to make sure my glass were correct and that I was completely satisfied. Go here for your glasses, pricing was good and value added was the great customer service. read more