Bottom line up front: I HIGHLY recommend Germantown Roofing Solutions. Not only is the work outstanding and fairly priced, and treatment of customers phenomenal, but in conversation I discovered the owner also gives back to the community and participates in social impact by mentoring at risk youth. I wish this company did more than roofing because I actually want to continue to hire them for additional work on my home.
My roofing story began when I noticed some water intrusion into my home in a bedroom on the third floor, former attic space, which was then causing water damage in a bedroom below on the second floor. I initially thought to go through my homeowners insurance who sent out a company to provide an assessment and estimate of the damage. Not being an expert in the field of roofing or internal home repair work, I assumed the estimate was fair and reasonable primarily because they were recommended by my insurance company. I was wrong. Aside from the incredibly inflated/exaggerated estimate, their customer service, for lack of a better word, sucked. In fact, I believe they were somewhat mysogonistic in their treatment of me and I did not appreciate the tone used when communicating with me. While I really needed my roof repaired, I spoke with my insurance company and refused their service. I then made a call to another roofing company (read my review of them in my profile), which also did not result in repair work and finally stumbled upon GRS after a search in yelp.
I am beyond pleased with my experience with GRS and cannot thank them enough for their responsiveness, follow through, work quality, and general customer service. They stopped by for a quote, always answered my calls, kept me informed, and answered all my questions (I'm an engineer so I have a lot of questions in my constant quest for the "why and how"). If you find yourself in need of a roofer, call Germantown Roofing Solutions first, I promise they will be your only call for roofing help. read more