Good service and polite staff. They kept me informed during the repair, which I appreciated. The…read moreonly reason for four stars is that I had to wait longer than expected.

Recently called to get an estimate on doing a transmission in a 2019 Ford Escape was told that "we…read moredont do those here" a nationally known Transmission shop............ What , Ridiculous!

After my check engine light went on, I brought my car in for my state inspection and to get a…read morediagnostic done. I returned 3 weeks later to get the work done for which my quote was $686. Upon picking my car up I was told my total was somewhere around the $1065 price point (not exactly sure of the final total). I panicked because in this economy, I had been saving and pinching pennies for the past 3 weeks to ensure I could effort the $700 price tag for the needed repairs. When I was given the new total, I asked if I could go out to my car because it seemed quite a bit higher than my original quote. The man said "of course!" I came back with my original quote and at this point Garry (manager?) had joined our crew and we all tried to figure out what happened. After a few minutes we realized that someone (not me) had called and asked to have an additional service added on to their appointment today and it was somehow added to my car. Garry was amazing after I reassured him I had no idea what he was talking about and had not called since I placed my original call about the inspection & check engine light nearly 5 weeks prior. Garry removed the additional $350+ charge and was completely amazing to work with. I felt awful that this had happened but also was super glad I had kept the original quote! These are tough times!

Not super happy with the service today, and in the past…read more Before the winter got cold, I inquired about why my car was having a hard time starting, and sometimes didn't start in the cold. They looked at my car, and said it would be fine. They said my battery was in tip top shape. Two months later in the cold, it didn't start, and I couldn't make it to school. Turned out to be weak battery, and the starter. Things I feel they shouldn't have overlooked. Just now, I called inquiring about state inspections. I say I am coming right now to get it inspected, they say that's fine. I get here, and they say there is five hour delay to get my car inspected today. I have class, that wouldn't work for me. I wish they would've mentioned that before I wasted my time driving over. I'm sick of this, and them. Unless I have to I won't be coming back.

Took my vehicle there after another shop indicated they find the source of the leak, much less…read morefix-it. Troegner's fixed the problem for the amount estimated and it was available same day. While it was there, I mentioned a transient problem and before I picked up the vehicle from the original need, he'd already addressed that problem. I live in South Portland but if I have an involved repair issue in the future, I will take it to Joe Troegner's in Biddeford -- amazing expertise, service and value.

Had brake work done and was completely satisfied. Friendly staff. Will look forward to using them…read morein the future.

So happy with Lou's Service Center!Jonathan was so patient and thorough and explaining the repairs…read moreneeded and helping us decide what to do. Their competency and caring is so appreciated and a world that seems to be lacking these qualities these days. So happy to have found them!

Helpful and communicative. could have charged me a lot for something that smelled bad and i thought…read morewas the heating system, but found out it was just a cabin air filter. honest and fair and called me when it was done.

Service was great and price was right. They even finish the installation and alignment an hour…read morebefore I was quoted. Marcus was very helpful and is doing a great job!

I made an appointment to have my tires rotated that I purchased at the Scarborough location. I…read morecalled to see if they were not busy could if bring my car in at 2pm Vs 3pm and Jordan said sure. I arrived promptly at 2pm and by 2;45Pm i was still looking at my car the parking lot. I asked Jordan why he told me to come in early because I could have worked from home and just bought my car in at 3pm as planned . He blew up, walked into the garage and starting swearing and that he would just push some through, it was the busiest part of the FU$#%king day, etc. The reason I was upset is that I called first to check their schedule. My tires cost almost 2k ( Continental high Performance) . I WILL NEVER EVER BUY TIRES OR HAVE MY CAR SERVICED BY THIS COMPANY AGAIN!!!

Bobs Auto is amazing! Dan and his team are reliable and honest! If you are looking for a mechanic…read moreto do honest quality work this is your place!!! We bring all 5 of our vehicles there and have always been super happy with their work!

NEVER EVER use this auto service, unless you want to take your life in your hands. They have no…read moreclass, no manners and no moral backbone. They had my car for 6 weeks and never looked at it. When they said it was not fixable, so they offered to sell another. They sold a car that was recalled for catching on fire and this was never disclosed and the box asking IF it was recalled, yes or no, they selected NOTHING, even though an option for, "don't know", isn't an option. Ignorance is never an excuse for putting some ones life in danger. NEVER use their services, even if it is to put windshield wiper fluid in your car, as you will regret it!!

I used them twice. Both times they squeezed me in. Very friendly and reasonable pricesread more

This is truly the best place to take your car or truck. This team is honest and professional.read more

I went to Firestone in Biddeford to get my car looked at after an oil change at prompto Auto…read moreservice. They overfilled my car with oil by a liter and I was having car issues that I thought were very related. They looked at my car. Amanda, the manager explicitly said this had nothing to do with an overfill. Even though I later found out she found Found spark plugs covered in oil. She also told me my number four coil for my engine needed to be changed as well which I later find out can be tied to an overfill. So I fixed all four coils and spark plugs and then had a lot of stalling issues which caused a PCV valve code. So again I got that part. We also discovered that part was covered in oil. Then my crankshaft sensor was an issue, I fixed that part and that was also covered in oil. On a side note, a mysterious engine filter brand new was installed in my car but there's oil all around it. I love how this has nothing to do with the liter that was overfilled in my car. As a single mother, I'm just at a loss here...... Prompto explicitly said if it was tied they would fix it so I have no idea what happened, I don't know if companies don't like to call each other out but this is just crazy to me.

My family and I were driving through on our way to vacation. It was a Sunday and it was one of the…read moreonly places in town that was open. We had a low tire pressure light come on. Jay was very helpful. He helped diagnose a faulty tire sensor. He checked the tire pressure of each tire just to give us peace of mind to continue on our trip. Saved our vacation!! Thank you, Jay!!

Been to this garage many a time. Ray is affordable and a great guy. He is always willing to work…read morewith you on payment. At times it may take awhile because of all the business he does but when it's done it will be done right.

Let me tell you, I have been to so many mechanics over the course of my life as a used car owner,…read moreand I leave disappointed and ripped off 99% of the time. This business was different from beginning to end. The owner is a great guy and makes you feel comfortable and heard. Really awesome customer service, very upfront, and very fair pricing. I really appreciated the quick turnaround time, and the honest opinion on what was going on with my car. These guys really know their stuff and it was awesome being able to bounce ideas and troubleshooting off them. I don't live in the area, but would 100% recommend to all with car troubles.

My partner and I had a flat tire when we pulled into Portland for vacation. We had a hard time…read moregetting an appointment within 4 hours at other places, so we walked to a coffee shop to camp out and saw this place across the street. They were able to fit us in within the hour and gave us recommendations on what to do until then. Turns out there was nothing visibly wrong with the tire, no holes or anything, so they couldn't do anything on the spot. They didn't charge for the inspection and filling up the tire. We very much appreciated their help and are glad to know we can wait until we get back to deal with the tire instead of worry all weekend. We definitely recommend and would come back if we have a problem (hopefully we don't). Very friendly, great service.