Note: I am a retired manufacturing engineer with 35 years in the auto assembly business. I know body shop assembly, paint application, trim installation and chassis assembly. Damage to my car door was due to an ethnic gentleman backing a landscaping trailer into my car. Yes, the comment about the fact he was ethnic is important because his English got better and better as it became evident that a police report was being taken. I've had problems with other repair shops, so when my insurance agent said this place had a great reputation, I believed them and was not disappointed. The insurance estimate was rediculously low from my experience. The estimator at Gerber walked out to the car, saw the damage from a distance and said, "you need a new door". (I knew that before I showed up.) Gerber handled all the repairs for the higher amount and as a TV commercial for an at-home food service, here is the best part - I did nothing. All paperwork breezed through Parts arrived on time to complete the scheduled repair. It took three weeks but that is what I expected. The repair looks like it never happened. They even provided some service above and beyond expectations. As soon as i go the car back, the door belt molding seal loosened. I brought it back. The problem was that it was a crimp on molding that was not seated properly. I expect returns. They brought the car back in to shop, fixed the crimp issue and returned it in less time that it takes to get a calzone prepared at my favorite Italian restaurant. I was told that if it still was an issue, they would order a new part. Project was on time, under budget and a minor quality issue was fixed. What more can I say? read more

my car went missing after I brought it in. I then check back here and it was at the sho, the interior smelt like Pot and there was dents and scratches everywhere. it was a brand new paint job. I went in for a radiator leak and it wasn't fixed. They charged full price! They Cracked the engine block. DO NOT BRING YOUR CAR HERE! read more

I don't know where to start... I'm just going to put my thoughts into bullet points. * took car in for body work repair to the whole driver side of my vehicle. * they had my car in for a month. * I got my car back and after picking it up just within an hour my back passenger window falls down. The service rep stated after speaking with the tech, that the tech who worked on my vehicle failed to let the service rep know that he "made something work, because he didn't have the correct pin on hand for the window so he made something to make it hold". I was just in a shock state of mind. * I also started hearing a rattling type of noise coming from the same area and also my driver side window as well. * I take my car back the next day and they took to the back to fix it. I asked for a seasoned tech to work on my vehicle. After about 30min. I received my car back and they showed me that the window was working properly. * I go home, park, get out and attempted to open my back passenger door. And what a surprise, now my door will NOT open!!! I'm furious at this point because I asked for a season tech and this is how it was returned by a seasoned tech!!! * I take it back again for them to correct and Gerber provided a rental on them until my vehicle was completely repaired. * I picked up my car again and they proceeded to show me that they have fixed all the problems I called out and was left incomplete. As of today, my driver side window still makes noise during open and closing. I still hear the rattling in the back. This was one of the options my insurance provided and I regret it 100%. So dissatisfied and disappointed about the techs working on my car. The body looked great but whoever put my car back together had no clue what they were doing and that was clear and they even knew it themselves. I think they were embarrassed to see me back so many times and all the time it was their unqualified techs that were causing all of this. I almost never make a review this long let alone write one regularly. I just had to share my experience and hope nobody has to experience what I did. I HIGHLY DO NOT RECOMMEND. read more

If I could give them 0 star I would, they do not even deserve 1 star. Someone rear ended me which cause me to hit another car. This place was "most" suggested shop from my insurance. So I trusted their word and called them to make an appointment. I made the appointment on 27th of June to get an estimation. Walked in on the 27th with my boyfriend, Mechelle was helping us. They were suppose to do a walk in to see the car and give us an estimation. After few the lady printed an estimation without even looking at the car. We asked her that if they would do a walk around. After we mentioned, a dude just did a walk around but he just took a look. On checkout we made an appointment for July 26th to drop the car. I asked the lady why is it a month wait and she told us that they need to order the parts and there's a shortage going on for car parts. She had word to word told me that we would just drop off the car on the day of the appointment. We said okay and got an appointment. Today comes I get there right at 8, the lady gave me some papers to sign and told me they will do an estimation. I was confused what's going on bc they had an estimation already. So I walked out with the guy and the guy started explaining what they will fix and what they won't. Which was unexplanatory because we had an estimation that black and white says that they would fix my rear and back bumper, when the "estimation" (while all this conversation happened I had my boyfriend on phone with me bc don't know really understand the car language), he told me they need to order parts. So I backed out and asked him that the lady had told me she already ordered the parts hence we waited a month and she told me that we were just dropping off the car today.He says the parts were never ordered and they need to order that once they do an estimation, which was already done? After the dude did an estimation or whatever they were calling it at this point. I was so confused so I walked in and asked the lady that did she not tell that she ordered the parts already and hence why we waited for it to come back. She had no answer so I asked her if she knows when the car will be done bc my rental only covers till Aug 14th, she didn't have an answer even for an estimated date bc after 14th I would have to pay out of pocket. While I was asking her questions (she put my car keys already at this point asking to take it) then the guy who did a walk around today July 26th came out from the office inside and told me "I answered all your questions, I don't want you to give her a hard time." I told him how did I give her a hard time when all I am doing was asking her questions? I explained what she told me the first day and all the back story, (at this point the manager was out here too), he was in all this conversation. I told him my concerns and told him my boyfriend is on his way and he could explain it to him bc I cannot understand what's going on. He had an attitude and asked me if it was my car or my boyfriends car, which was so stupid bc the reason I called him is to help me understand the situation. After that he told me word to word ," We will not fix your car and you can take your car and leave." The manager basically denied the service. All this happened while my boyfriend was on phone with me. He arrives after 5 minutes and went in and they told him that they already had the parts and I catched an attitude without a reason and that they won't provide a service. They have poor and inconsistent communication.While asking questions, the front desk lady cannot answer any of that for you and she clearly cannot make a customer understand the process. I am a customer service representative myself and deal with insurances which are hard to explain to the customers but never have I ever had a customer walk out of my office confused or disappointment. I will never recommend this place to anyone and as soon as I left I called insurance and let them know that their most trusted office cannot explain their everyday process to me. Please save yourself a trip and go somewhere else. read more

My brand new truck was damaged due to a storm. This place came highly recommend by friends, and did not disappoint. When I arrived I was greeted by an extremely friendly staff. The technician who helped me inspect my car was awesome. He was able to find damage that I had missed. Bryan is his name. They kept me informed every step of the way. I had authorized text messages. Upon receiving my truck I was very pleased with the work. I would highly recommend this place. read more