Brought my Acura RDX for front end repair after accident. They helped me through the process as I haven't had an accident before . Car was still drivable so made appointment for repair. Was able to prepay for parts and once car brought in, repair was done surprisingly quick. I was amazed at the professionalism by employees and even was updated on progress by technician!! Not sure if other places are this efficient, but I would recommend them. read more

I have nothing but raves for John Harris body shop! They were able to do an estimate same day even though I was a total unscheduled drop in. They worked quickly and efficiently to get me the information I needed. This particular location couldn't work in my vehicle as quick as I wanted, so they sent it to their other location so that I could get my vehicle back ASAP. I love their use of technology where they sent me emails every day of the progress on my car. The progress included pictures and let me know what step of the repair process my car was in. My car was done three days earlier than expected. Then they even further exceeded my expectations by volunteering to pay for two extra days on my rental car from enterprise because I was unable to pick up my car prior to the weekend because I was out of town. They warrantee their work for the length of time that I own the car. Jonathan was super efficient, kind, and even responded to me via text which was extremely convenient during the workday. One of the shop guys (Big kind smile) offered me coffee or something to drink twice and was just as nice as could be as I was waiting for them to pull around my finished car. You don't get better than this! read more

I took my car here when someone decided that they needed my GPS more than I did. You guessed it, they smashed my passenger side window!!!! Th folks at John Harris took care of me quick. Once the replacement window was ordered, I brought the car in. In less than a day, the deal was done. They too care of all the chard's of glass and the ting was as good as new. I have also taken my car here once before when I had some body damage to my Accord. Once again, they took care of all the details: rental car, fixing the problem, and having me on my way (in less than 2 days). Thanks John Harris, I'm a big fan. And if you are ever in need of some auto body work, I recommend this place!!! read more

My husband and I had recently gotten into a wreck where a dump truck dumped its bed of gravel in front of us going down the interstate at 70 mph. The car itself was covered in damage from large scratches to dents on the body and windows surrounding the car. When we received the estimate we started asking around for places to take the car and John Harris is one that we had not only heard of in the past but the body shop that everyone continued to suggest. When we made the call to make an appointment they were up front with us and advised that they wouldn't be able to get us in for about a week, which was at first frustrating but we understood (you can't help that you are busy!). When we were finally able to drop the car off they were very professional and walked step by step through the estimate to make sure they were aware of all of the damage we expected to be fixed. They were once again up front in saying they were unsure of a date that the car would be finished but they would keep in contact regarding the repairs. They signed my husband up for text messages and alerts to keep him updated on the car; however the only text message we got was the day that the car was ready for pick up. Unfortunately, this is why I only gave four stars because we had to call for updates over the two weeks they had the car and we got multiple different individuals on the phone who gave us conflicting information. The day before we got the text message regarding the car being ready for pick up we called to get an update and someone said that it would be another two weeks before it was ready for pick up. However, it made it that more exciting when my car was ready the next day! When we went to pick up the car we combed through the car to make sure every part of the car was fixed and the work seems to be great so far. They do have a warranty that guarantees their work during the time you own the car so I was very happy to hear that. I would have preferred the car to have been cleaned a little better - it was left with multiple water spots which made it very hard to see the black paint and what was actually a water spot and what was something to be concerned with. However, overall I'm very happy with their work and guidance and will definitely use them in the future and tell others about the experience we had with this company! read more

I have had two customers of mine try to have repairs done at this location. Both customers were pre-qualified and judged by appearance and the type of car and were told "you would be better off going elsewhere because the car wasn't worth a 1,500 paint job" I guess they don't need business nor do they understand customer service....both customers came back to me and they spent their $2,700 elsewhere. read more

A customers first impression is often the lasting one and that impression is often made by the person who answers the phone (in this case does not answer it) and the person who sets closest to the front door. John Harris must have all the business they need because they were not willing to take time to look at my car. It did not seem to matter that I live 60 miles away and that its not convenient to drive up to have my car looked at. Oh well, they want be getting my repair job and I am sure to share my experience with my insurance company. Maybe they don't need to be on their preferred providers list. read more

I am a retired BellSouth (now ATT) Customer Service manager and I didn't ask for nor had any idea how awesome the customer service would be. I had an accident on a Friday afternoon, I coordinated with the insurance company to arrange for my car repairs. The insurance company outlined a list of vendors that I could use and I chose John Harris because (1) that would give me the access to my car and (2) they were less than 2 miles from my house. Unfortunately, the Farrow Road location had negative capacity, I hadn't heard of the next repair shop offered, therefore, I agreed to the Lexington location that had great rating reviews. The shop did not disappoint at all. They arranged to pick up my car from the wreckage company, kept me informed via text, emails, and (if necessary) telephone calls every step of the way. My repairs were completed 6 days before the expectation completion day. My car drives and drives like brand new. The paperwork repairs were explained in detail. Away me and my Jaguar XF drove away.... all smiles! Thanks John Harris. read more

We took my truck in for some minor body work after it sideswiped in a parking lot. They did a great job, and left the interior very clean. My only complaint would be that a two day job turned into an 8 day job because they had to order a part. They had over a month before we dropped the car off to get the parts. This left us with a less than desirable rental car a little longer than we had expected. read more

Had a parking lot door scrape and because our car is financed the ins co wanted it fixed. No problem, we had to pay deductible and half of rental car for a couple days and pick between two body shops. John Harris was closest so we went there BIG MISTAKE! They called next day and said it would be a little longer than expected because they had to get the door from San Diego, Ca. Ok, so two more rental car payments. After the end of a week we called an asked what was taking so long, they had lost a door trim part. Had to order that and it was going to take two weeks. I'm oissed at this point. Costing me a fortune now just in rental car. I wanted my car back. Anyway, they finally finish, I get there and the door has sags, drips and I break out the camera because they charged 2800.00 for a parking lot issue on a passenger door only. Nowhere but the door, not the fenders, back door where by the way the trim piece was that they lost, only the pass door. I want the door right and they can't fix the paint job because it would take too much out of their profit. WHAT! For 28 hundred dollars it should be right. Anyway, I take pics of everything and the ins co has copies. Good luckif you go to this clown circus, you're gonna need it, Marc C. read more