I was traveling across the country when I had a window make a horrible snapping noise from inside…read morethe door when I rolled it down. I was in an area I didn't know and pulled up repair shops on google using my phone. John Harris was the closest one and I figured why not stop and see if they could help. Super glad I did and they did more than just help, they got me on the road within 30 minutes of my arrival. I talked to Sarah at the front desk and told her what happened. She asked me what type of car and then called Michael who knew a lot about my type of car. He came up from the shop area and walked to my car with me. I told him I had heard a snap and he said he figured it was within the window regulator (I think...I'm not mechanical), even though the switch was still working, it was the piece inside the door that was common to break. He played with my car for one minute in the parking lot then told me he was pretty sure that was it. They didn't have the part needed to fix it but he said if I wanted him to he could try to open the door panel really quick and just put a screw through it to hold the window up in a closed position until I got home and could take it to a shop that would be able to order the part. I said yes because I still had a long drive back to CA and was trying to be on the road. He took the car back into the shop, pulled the window up, put a screw through the broken regulator to hold it there, and then disconnected that power window to make sure it wouldn't do more damage if the switch was accidentally hit. Then he brought the car up to the front and came back inside where he found me chatting away with Sarah. He explained what he had done and also told me to tell the next shop the window was disconnected. I thanked him and then asked what I owed the shop for their time and help. I was told nothing and to have a good and safe rest of my trip. I left with a perfectly functional closed window, more knowledge about my car, and what to expect on return to my normal mechanic. I could not be more happy with the service I received at John Harris and the true hospitality and customer service that I was given. Thank you Sarah and Michael for helping me during my trip!

Mr. Mike took very good care of me. Gave me a honest answer to my problem with the car and couldn't…read moreask for more. Times are rough with Covid but definitely give this business a look when needing car repairs. Thank you Mr. Mike!

They put a new windshield and painted and repaired the top of truck. Excellent job, they were…read moreprofessional, did excellent job in timely manner. They seem to have been rather reasonable with prices, and warranted for life!

I can't say enough good things about Carstar. They got my vehicle in as soon as they were able and…read morethey kept me updated on every step they took via text messages. That is excellent customer service!!

The owner of Carolina paint and body called. And assured me that the bad customer service was going…read moreto be rectified immediately. Thank you for calling me back!!

Great customer service, repair was completed on time with no issues…read more Would recommend the shop for your repair

They got our car back like brand new! Looks good as new!…read moreVery professional, got updates every couple hours. Finished repairs in half the time quoted, with a lifetime warranty! Even vacuumed out dirt we hadn't been able to get out of the carpets in 5 months!

Pretty disappointed in the services provided by Caliber Collision especially with Brian. Poor to…read morelittle communication resulted in the wrong set of tires being installed on the car, I initiated a line of communication on the drop off slip but instead of calling prior to ordering tires they just did it. Tires installed incorrectly as the valve stem indicator on the tire is not lined up with the valve stems. Upon pick up the area fixed had to be corrected as there were deep scratches in the paint, no big deal. They didn't pre sand the parts so you can see small globs of plastic from the mold underneath the paint but they say don't worry as they have a life time warranty. Would that make you happy the car you owned for 3 days prior to getting hit is still not fixed correctly and this long process will now be even longer. Manager just smiled like that makes sense, I'd rather just have it done correctly the first time. The most frustrating part now is the interior of my car is dusty and dirty as it gets, I guess they left the doors open when sanding in the shop so my car is filled with body filler dust. Today I noticed some interior panels are not even installed all the way or I found misaligned so I had to take them off and straighten the clips they damaged trying to force the panel in when it wasn't installed correctly. Very disappointed, I don't have any idea how they have a 4.9 / 5 rating. When I brought these to the attention of the manager he smiled and apologized and mentioned the lifetime warranty like this happens often. That is not a suitable answer for me, bring it back and we will see if we can do it right the second or third time is not how I do business. USAA can send me somewhere else to have it fixed correctly, I won't go back. See pictures of scratches on the paint from installing the bumper and poor color matching of the repaired area. Update with photos. 8/29 paint and clear coat has started chipping and peeling. See photo. Felt like I was a rush job the minute I started interacting with these guys. Guess prep work wasn't great but that was obvious since day one. Sanding and prepping the edges would have helped the bond I believe. I bet the body filler is THICK, used a magnet paint tester and its was in the red/black in a large area. I reached out to the follow up email provided with the owners google response with no response. I hope someone will reach out and help make this right.

Great management! Great body shop, and excellent paint shop! I know these guys personally, and can…read moredefinitely be trusted! Give them a try and you will be surprised by the quality compared to other body shops! This is one of the best shops around. Estimator and work crew work together in harmony! Don't underestimate the quality that comes out of this paint and body shop!

Had a Forte fixed there without any need to have it brought back for issues, fixed right the first…read moretime! Had other shops work on other vehicles that need to have corrections made over 12 times. Great staff. Will never go anywhere else.

Im jojo I've heard good things about this shop and what…read moresecure my doubt was chat gpt. This shop was highly recommended by them .Great customer service

Very nice people and I ended up spending significantly less than expected. Also they let me come…read moreinto the garage so I could see the problem with my own eyes. 5/5 will be coming back in the future.

Edit: 7/1/26 Updating my review to note that I have not been…read morecontacted by Geber as noted in the response, but at this point there's nothing more that can be done. I am also attaching the correspondence with SilverRock noting that the claim was approved on 5/12, the day after submitted, which contradicts the company's response as well. At the end of the day my biggest issues were with the lack of honesty and transparency, so I feel it's only appropriate to add this to my review. Unfortunately, I cannot recommend Gerber based on my experience. The staff was always courteous, but the overall process was disappointing. My vehicle was dropped off on May 7 with an estimated repair time of about two weeks, and I was told May 28 would be the absolute latest completion date. Instead, my vehicle remained disassembled for weeks, multiple promised completion dates were missed, and I ultimately didn't get it back until June 15. Communication was the biggest issue throughout the process. I frequently had to reach out myself for updates, and we were given conflicting information about the repair timeline. We also experienced repeated issues with the rental authorization, resulting in multiple calls from Enterprise while we were on our family's vacation because the authorization had not been submitted correctly. When I finally picked up the vehicle, the repair was not actually complete. The newly repaired bumper was not sitting flush and could be pushed in and out, requiring me to return the vehicle for additional repairs. I also found new scratches around the replaced "Elevation" emblem on the rear hatch that were not present when I dropped the vehicle off, adhesive residue left behind from the repair, and the driver's area was returned covered in dust and debris from the repair process. I appreciate that the staff remained polite and ultimately addressed the bumper issue, but what should have been a straightforward repair turned into more than a month of delays, repeated follow-up on my part, and a second repair visit. I hope this feedback helps improve communication, quality control, and attention to detail for future customers.

Amazing service! Very happy with my car absolutely astounding.How they got the dents out.read more

Everyone I came in contact with at Joe Hudson's was very nice and incredibly helpful. They…read moreexplained everything clearly and answered all of my questions. The repairs were done well and finished ahead of schedule. It was a great experience in every single way. Highly recommend.

From the owner: Joe Hudson's Collision Center specializes in high-quality auto body and collision repair services,…read moreleveraging state-of-the-art technology and skilled technicians to ensure vehicles are restored to factory standards. Our locations offer a comprehensive range of services, including body paint, structural repairs, and a lifetime warranty on metalwork. Since 1989, Joe Hudson's Collision Center has been recognized for our commitment to excellence, providing manufacturer-approved parts for a wide variety of vehicles while ensuring long-term reliability and performance.

Outstanding service. Not only was the body repair for my BMW done perfectly, but also the shop was…read moreable to complete it quickly always communicating and answering questions. I was especially grateful for the help positioning my damaged door that made the car drivable until the repair could be started. Highly recommend this shop.

We took my son's truck here to be fixed in July from a minor incident. The completed the service…read morefor front end damage. Come October his truck was hit again in the same spot and the light popped right out from minimal impact. the new repair shop confirmed the part was not installed correctly. Poor service and not the friendliest people to deal with.