They got our car back like brand new! Looks good as new! Very professional, got updates every couple hours. Finished repairs in half the time quoted, with a lifetime warranty! Even vacuumed out dirt we hadn't been able to get out of the carpets in 5 months! read more

Pretty disappointed in the services provided by Caliber Collision especially with Brian. Poor to little communication resulted in the wrong set of tires being installed on the car, I initiated a line of communication on the drop off slip but instead of calling prior to ordering tires they just did it. Tires installed incorrectly as the valve stem indicator on the tire is not lined up with the valve stems. Upon pick up the area fixed had to be corrected as there were deep scratches in the paint, no big deal. They didn't pre sand the parts so you can see small globs of plastic from the mold underneath the paint but they say don't worry as they have a life time warranty. Would that make you happy the car you owned for 3 days prior to getting hit is still not fixed correctly and this long process will now be even longer. Manager just smiled like that makes sense, I'd rather just have it done correctly the first time. The most frustrating part now is the interior of my car is dusty and dirty as it gets, I guess they left the doors open when sanding in the shop so my car is filled with body filler dust. Today I noticed some interior panels are not even installed all the way or I found misaligned so I had to take them off and straighten the clips they damaged trying to force the panel in when it wasn't installed correctly. Very disappointed, I don't have any idea how they have a 4.9 / 5 rating. When I brought these to the attention of the manager he smiled and apologized and mentioned the lifetime warranty like this happens often. That is not a suitable answer for me, bring it back and we will see if we can do it right the second or third time is not how I do business. USAA can send me somewhere else to have it fixed correctly, I won't go back. See pictures of scratches on the paint from installing the bumper and poor color matching of the repaired area. Update with photos. 8/29 paint and clear coat has started chipping and peeling. See photo. Felt like I was a rush job the minute I started interacting with these guys. Guess prep work wasn't great but that was obvious since day one. Sanding and prepping the edges would have helped the bond I believe. I bet the body filler is THICK, used a magnet paint tester and its was in the red/black in a large area. I reached out to the follow up email provided with the owners google response with no response. I hope someone will reach out and help make this right. read more

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gold standard of customer service and great finish on my car repair. The consistent text messages keeping me informed was super.

. They are extremely sloppy with the quality of the body work, and just overall not where you take a car that you LOVE. If it's just transportation to you, go for it. But if you notice gaps, missing pieces, broken seals, mismatched paint, GO ELSEWHERE, because that's what you will get. read more

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Scott Miller was so nice. He was very helpful in explaining what was going on with my windshield. He recommended I come to Calibers to check out the leakage in the car. I am very pleased with Caliber's service. read more

I picked my Jeep up today and it looks great!! They did a wonderful job! Great price & did everything that was needed replacing my door panel and matching the specialty paint - so friendly & the service is excellent! We will recommend them and use them in the future if needed. read more

Had issue with parking sensor. Manager Jamie came out himself and fixed my issue right away. Did not expect that kind of treatment. Thank you Jamie and Caliber Collision. read more

Let me start by saying I NEVER leave reviews unless things are extraordinarily good or bad. My family and I have the worst luck with other drivers. This is the 4th time we've had to bring a car in for major bodywork in the last 6 or 7 years. Since the first time, I wouldn't dream of going anywhere else. Ask for Bryan Derrick. He's a sharp guy who will take good care of you and your car. He and the rest of the staff make you like feel you're the most important customer they've ever had from the very beginning. And they take pride in their work. We've had experiences with other big name shops like not painting inside (but visible) parts of panels, not matching the paint, poor job of blending new paint to old, etc. After those problems, when Caliber gives us the car back, I check very closely for the little details. I look so close and can't for the life of me find flaws. These guys truly take pride in their work. Jamie Bowers is the store manager and props to him for being so friendly and available. He's either in the shop or talking to customers. He must be doing something right to run such a tight ship. And finally, how can I not mention Wanda? She's at the front desk welcoming customers, talking to vendors and insurance companies, and working up paperwork. The best part is that she makes it look easy and always has a smile on her face. I hope you never need bodywork. But if you do, don't compound the headache by going to anyone else. read more

Caliber Collision - After repairs - Body Shops Near Me - Lexington, South Carolina

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So I backed into a post with my tailgate down(I swear the post moved!) I went to the for an estimate. While completing the steps in the parking lot to request an appointment on line, a woman came out to ask If she could help me as she saw what I was doing. She was very nice and went to get some one to look at the tailgate. He never got close to the damage and just stated, no. I asked what no meant. He said it could not be repaired. I asked about what that would run and he just shrugged his shoulders, and waved me off with a flip of his hand as he walked away. Never saw anyone more rude. The young woman actually apologized for him, but I told that attitude goes a long way. I then called the dealer and found that for a new tailgate for my 22 Frontier would run around $2500 when all was said and done. I then went to Richard Wrights Chop Shop, West Columbia, and they repaired it like new for $600. Caliber is not an auto body shop. They are just parts changers who will rip you off. read more

Terrible! My car was not repaired. When I saw the damage on the car, I called about it immediately. The manager Jamie said it was my fault, said the damage was already there. When I proved the damage was missed by them, he went on to tell me that he was too busy "89 cars every day" was repeated to me many times. He said he would call to get me back in to complete the work (should only take 2 days, he said) That was October 12th. It is now November 25th. They have made no effort to correct this issue. My husband and I have both reached out to give them a chance to correct this issue. Still nothing. Would never recommend a company too busy to do the job right the first time! read more

I had a scratch on my truck. I went to Caliber in Lexington, SC for an estimate. I had to wait for 10 minuets for and estimator to come out. He looked at my truck and just "eyeballed" it and said $1200.00. I had to ask for a written estimate, he seemed unhappy about that. I went inside to wait. After 25 minuets, (35 minuets after I came in.) I told the woman at the counter that I couldn't wait any longer. She called back to the estimator and he said he was printing it out then. So I waited a few minuets longer and he came out with an estimate of $1500.00. Way more than the initial guess. In had to wait way too long. I had been to 4 other body shops and never waited more than 10 minuets total. What was going on with the "eyeball" guess? Was he trying to get my business? Their $1500.00 estimate was the highest of all 5 body shops that I visited. I won't go there again. read more

Wonderful, professional and Kind people who work with Caliber Collision. Rick, Jamie and Wanda, all anxious to please and put their customers first. They stand behind their word and warranty. I wouldn't go anywhere else! Thank you. read more

Awesome staff. Very friendly and accommodating. My car came out looking new, the inside was cleaned and vacuumed, it even smelled fresh. I was very pleased throughout the entire process. read more

Our son hydroplaned into a ditch a few weeks before returning to Clemson. Four other body shops wouldn't look at the car until September but Caliber Collision talked to our wonderful local mechanic, West Main Automotive, who made the original assessment, and completed the evaluation within a week. They worked with our insurance company to quickly determine that it was totaled so that we could move on. The service and communication we received from Wanda and Rick at Caliber Collision was above and beyond our expectations. We highly recommend them! read more

Everything went great! They were super informative! Great place! My car was ready as promised.

Set up a day to take my truck in 5 weeks in advance. Confirmed appointment with Casey(Caliber rep)and filled out all items on line she told me to and sent info from insurance. When day came to drop truck off, they stated that since i was not there at 8AM that they could not look at it until 3 three weeks later. I asked,"why did i fill out all the paper work online then?". Casey acted as if she didnt even know I filled it out. I then asked why I could not drop my truck off as originally discussed to have the repairs done as all money items would have to go through insurance anyways. She said that a service manager has to look at the truck and go over it with me. I then stated that she knew I was not going to be the one dropping the truck off thats why i did the paperwork online as she instructed me too when I explained originally that I would not be in town and was having someone else drop the vehicle off. 5 weeks I waited to drop my truck off, filled out all the information they asked for, confirmed appointment and reiterated that someone was dropping the truck off for me. I did everything that was asked and they did nothing they promised. Would not recommend anyone wasting 5 weeks like i did counting on this company. read more

The folks at Caliber Collision are awesome. They got my car in right away. They worked with me and my insurance company to ensure my car would be restored to it's like new condition! They communicated with me on every issue with the car from the dents to the emblems, making sure I understood what needed to be done and when it would be completed. They are so knowledgeable, kind, understanding, patient and professional. They did a beautiful job and when I went to pick up my car it looked like it did when it came off the showroom floor. They even cleaned the inside of my car for me so thoroughly it shined. I hope you never need repairs on your vehicle but if you do, I highly recommend call the guys at Caliber in Lexington!! The best service ever.. read more

The staff is super nice and helpful. They strive for excellent customer service, and have achieved it. They repaired me vehicle to perfection. I am in awe at how clean it was when I pick-up my car. Highly recommend them. They go above and beyond! read more

A few months into the repair and time to write this. No complaints with fitment or need for additional corrections. PERFECT THE FIRST TIME! Exceptional service from the entire Caliber team on our Mercedes GL350 repair! Wanda handled our intake efficiently and effectively. Rick, our service manager, went above-and-beyond in everything. He even opened up on a Saturday morning to get our vehicle back to us quickly (ahead of schedule) AND identified an error in the insurance estimate, handled it for us, and corrected the mistake with no down time or extra effort on our part. His attention to details and commitment to customer service is beyond compare (he cleaned the exhaust chrome for crying out loud!). It's easy to see why Caliber Collision is the recommended Mercedes Benz repair facility and Caliber of Lexington is the BEST OF THE BEST! So happy to have them in town. With this kind of service they'll get our business from now on on every repair. Be sure to ask for pick-up/drop-off availability from their Enterprise partner. JOB WELL DONE! read more