John and his staff go above and beyond. Brought my jeep in after a collision and although a…read morebackordered part delayed the repair process, John stayed in touch and did everything possible to expedite the process. When I got my jeep back, the work looked great and the clean up dept had done an amazing job detailing it. VERY pleased with the service and customer care. I'd recommend to anyone needing body work.

The staff was very friendly and worked with me! They kept me updated and got my vehicle repaired in…read morea timely manner. The repairs done were very good! When I got the car back I couldn't even tell it had been wrecked! HIGHLY recommend!!

I have had my Pontiac vibe painted years ago and it will need to be repainted again and I'm sure it…read morewill go as good as it did before. I received a quote for another paint job and it was quick and complete.

Just had my Ford Expedition painted and I'm very pleased with the results. James (manager), Sierra…read moreand the whole team did a super job. Great value and fast turn around. Thanks.

They got our car back like brand new! Looks good as new!…read moreVery professional, got updates every couple hours. Finished repairs in half the time quoted, with a lifetime warranty! Even vacuumed out dirt we hadn't been able to get out of the carpets in 5 months!

Pretty disappointed in the services provided by Caliber Collision especially with Brian. Poor to…read morelittle communication resulted in the wrong set of tires being installed on the car, I initiated a line of communication on the drop off slip but instead of calling prior to ordering tires they just did it. Tires installed incorrectly as the valve stem indicator on the tire is not lined up with the valve stems. Upon pick up the area fixed had to be corrected as there were deep scratches in the paint, no big deal. They didn't pre sand the parts so you can see small globs of plastic from the mold underneath the paint but they say don't worry as they have a life time warranty. Would that make you happy the car you owned for 3 days prior to getting hit is still not fixed correctly and this long process will now be even longer. Manager just smiled like that makes sense, I'd rather just have it done correctly the first time. The most frustrating part now is the interior of my car is dusty and dirty as it gets, I guess they left the doors open when sanding in the shop so my car is filled with body filler dust. Today I noticed some interior panels are not even installed all the way or I found misaligned so I had to take them off and straighten the clips they damaged trying to force the panel in when it wasn't installed correctly. Very disappointed, I don't have any idea how they have a 4.9 / 5 rating. When I brought these to the attention of the manager he smiled and apologized and mentioned the lifetime warranty like this happens often. That is not a suitable answer for me, bring it back and we will see if we can do it right the second or third time is not how I do business. USAA can send me somewhere else to have it fixed correctly, I won't go back. See pictures of scratches on the paint from installing the bumper and poor color matching of the repaired area. Update with photos. 8/29 paint and clear coat has started chipping and peeling. See photo. Felt like I was a rush job the minute I started interacting with these guys. Guess prep work wasn't great but that was obvious since day one. Sanding and prepping the edges would have helped the bond I believe. I bet the body filler is THICK, used a magnet paint tester and its was in the red/black in a large area. I reached out to the follow up email provided with the owners google response with no response. I hope someone will reach out and help make this right.

First off they are nice people. But they do quality work at a fair price. My son has used them for…read moreyears. When my warranty expired on my Honda I started going there. Recently I had a problem with my car that one company quoted $500 that Zeagler did for $70.

HORRIBLE!!! This shop use to be a great place to take your vehicle. When Scott ran the company I…read morenever had a complaint neither professionally working with them or as a customer. Since Scott is no longer in charge of the day to day Mr Ziegler has taken over. He is an elderly man who is rude, abrasive and easily offended by questions asked. I got my car back after 2 months for a fuel pump and module. He said he personally was looking at my car. My suspension code was present when I received it, how they didn't see it is beyond me. Being mechanically inclined and in the industry I crawled under my car to see if they unplugged a module and did not plug it back in. The wiring harness was smashed in between the frame rail and the fuel tank, they ZIPTIED my new fuel module. I was lied to about why the repair was taking so long and treated like someone annoying, not a customer. I use to recommend this shop. Never again

Griffin Auto Body is a family owned body shop. They do outstanding work. They don't just treat…read moretheir customers with an superior level of professional customer service, they treat them like family. They have done work on my car, my brothers cars, my parents cars, and the work is show room quality. The business has expanded to even a larger facility and continues to grow as does the family and the generations of hands that begin to take the reigns. I highly recommend Griffin Auto Body to anyone who needs to have body work, paint jobs or custom work done on their vehicles. They are a 5 star business and have excellent and very fair prices.

Great management! Great body shop, and excellent paint shop! I know these guys personally, and can…read moredefinitely be trusted! Give them a try and you will be surprised by the quality compared to other body shops! This is one of the best shops around. Estimator and work crew work together in harmony! Don't underestimate the quality that comes out of this paint and body shop!

This operation is my "go to" for both mine and my wife's car. The last was a shocks replacement for…read moremy Ram truck. The thing to remember is this is a business. They charge for the work they do - HOWEVER, they will tell you what is going on and what they will charge. Their repairs are excellent, their charges fair.......and they operate with honesty and honor. Pretty much the best you may ask.

Honest and reliable mechanic. Peter was immensely helpful when I needed emergency repairs. He…read morecharged a fair price and was extremely helpful every step of the way. Thank You Peter!

Everything was great from start to finish! I was given two estimates with options for the new tires…read moreI needed, annd was anble to come in next day to get them put on, once I approved the estimate. I arrived for my appointment and they started on time and finished more quickly than they had predicted when I made the appointment. Waiting room was clean and comfortable, I even got a delicious coffee while I waited and worked on their free WiFi

I have been taking my Corolla here since Jan 2024. I really love them! I believe them to be…read morehonest. They have always gotten my vehicle back to me when promised. The inspection reports they send to my phone are always clear and have photos to show me what they're talking about. I have taken my car here for oil changes, tire rotations, flat tires, problems with the fuel tank vapor line (mice chewed a hole in it), new tire pressure sensors (my car has over 240K miles on it), cooling system service, new brakes, and gotten the A/C fixed. I have never felt that they were ripping me off. They've never tried to get me to have something done that I really didn't need. I am very happy with them. Highly recommend.

Would give negative stars if I could. My vehicle was involved in a hit in run and I chose Caliber…read moreCollision on Garners Ferry Rd due to it being the closest to me in case my car needed to be towed. Luckily it did not. This was my first experience with being in a hit and run and taking my car to a body shop for repairs. I am writing to express my dissatisfaction with said repairs performed on my vehicle by Caliber Collision. The original completion date I was given for my car was 2 weeks but turned into 3 and a half. I was without my car for a total of three and a half weeks, which caused significant inconvenience and disruption to my daily life. I am 22 years old and am unable to rent a rental car thus having to rely on friends, family and spending an exuberant amount of money on Ubers to get around. Throughout this process, the completion date for my vehicle was changed multiple times. Additionally, there were several instances where incorrect parts for my car were ordered and delivered further delaying the repair timeline. For example I was told that they ordered parts not even for the make or model of my car. Another instance was they ordered two parts for my car but one was missing which pushed the completion date further. I eventually was told to call them each day to see if my car was ready. Each day I called I was placed on a 5-10 min hold, the receptionist did not know who I nor my car was even though I called every day, and sometimes was even just hung up on. Eventually after weeks of waiting, they told me I could pick up my car. Only for them to call later the same day (right before they closed) and once again asked to move my pickup date to the next day. I had to put my foot down and tell them NO. What concerns me most is the lack of consideration shown regarding the impact this situation had on me. Being without a vehicle for this length of time directly affected my ability to get to work and manage my financial responsibilities, including paying my bills. I did not feel that my situation was taken seriously, particularly in my interactions with the general manager. I understand that delays can happen; however, the repeated issues, lack of clear communication, and lack of sympathy made this experience extremely frustrating.

These people are a criminals they took full advantage of my elderly mother who was on fixed income…read moretried to cover up the damage they did and convince her that her car might have to be totaled or owe them allot more money every time she called them they would give her an excuse as to why it was not ready the tech they claim mad ea mistake and did extensive damage to the car than what was already there did not tell her only said it would cost more after inspection due to there alo work now my mother been without her car 2 months and. Since then lost her job due to the stress of the situation had a stint put in heart and more medical bills they refuse to this day tell her when her car will be ready and 1000 more in bedt now due to there sloppy work please don't take care three save your self the stress and money as we are dealing with they are horrible people and will take advantage of you where ever they can Taylor the manager refused to help and will not give you honest answers don't go there