Would give negative stars if I could. My vehicle was involved in a hit in run and I chose Caliber Collision on Garners Ferry Rd due to it being the closest to me in case my car needed to be towed. Luckily it did not. This was my first experience with being in a hit and run and taking my car to a body shop for repairs. I am writing to express my dissatisfaction with said repairs performed on my vehicle by Caliber Collision. The original completion date I was given for my car was 2 weeks but turned into 3 and a half. I was without my car for a total of three and a half weeks, which caused significant inconvenience and disruption to my daily life. I am 22 years old and am unable to rent a rental car thus having to rely on friends, family and spending an exuberant amount of money on Ubers to get around. Throughout this process, the completion date for my vehicle was changed multiple times. Additionally, there were several instances where incorrect parts for my car were ordered and delivered further delaying the repair timeline. For example I was told that they ordered parts not even for the make or model of my car. Another instance was they ordered two parts for my car but one was missing which pushed the completion date further. I eventually was told to call them each day to see if my car was ready. Each day I called I was placed on a 5-10 min hold, the receptionist did not know who I nor my car was even though I called every day, and sometimes was even just hung up on. Eventually after weeks of waiting, they told me I could pick up my car. Only for them to call later the same day (right before they closed) and once again asked to move my pickup date to the next day. I had to put my foot down and tell them NO. What concerns me most is the lack of consideration shown regarding the impact this situation had on me. Being without a vehicle for this length of time directly affected my ability to get to work and manage my financial responsibilities, including paying my bills. I did not feel that my situation was taken seriously, particularly in my interactions with the general manager. I understand that delays can happen; however, the repeated issues, lack of clear communication, and lack of sympathy made this experience extremely frustrating. read more

These people are a criminals they took full advantage of my elderly mother who was on fixed income tried to cover up the damage they did and convince her that her car might have to be totaled or owe them allot more money every time she called them they would give her an excuse as to why it was not ready the tech they claim mad ea mistake and did extensive damage to the car than what was already there did not tell her only said it would cost more after inspection due to there alo work now my mother been without her car 2 months and. Since then lost her job due to the stress of the situation had a stint put in heart and more medical bills they refuse to this day tell her when her car will be ready and 1000 more in bedt now due to there sloppy work please don't take care three save your self the stress and money as we are dealing with they are horrible people and will take advantage of you where ever they can Taylor the manager refused to help and will not give you honest answers don't go there read more

Had an unexpected follow up that needed attention to be looked at. I came in no appointment and they took a look and very quick and effective and fixed the problem. They were kind and understanding and didn't make me feel stupid for something so petty. These people know customer service. See Brittany or Aaron! read more

My car was taken here for repairs. Aaron has been a great help with keeping me updated. Also, Brittany was really nice and helpful when I arrived. Being nice during these times is a major plus. I was in an accident and everyone was friendly and has been patient with me. Thanks!!! read more

Chase was awesome! The service was fast and they answered any questions I had with no problem. This was the first time I've needed to take my car in for a fix from a collision and everyone was super helpful. Chase kept me updated on everything that was happening and was super funny and welcoming. My car also came back with the interior cleaned and the exterior washed. read more

Caliber collision went above and beyond in repairing my car and keeping me updated on the repairs. They exceeded all my expectations in terms of customer service and repairing my car. They conducted everything in a timely manner and always answered my calls if I had any questions. Chase was so amazing!! He was such a huge help and worked very hard to get my car repaired and back to me as soon as possible. Chase goes the extra mile for you and exceeded all my expectations! The manager and Chase even helped me attain a rental car. The staff are very friendly and truly want to make sure that you are happy with all aspects of their service. My car now runs exactly the way it did before my wreck. I am very happy that my car was repaired here and would highly suggest them for anyone seeking car repairs. read more

caliber had our car for 1 month and 8 days, when we were able to finally pick it up it looked great on the outside but they definitely did not put it back together completely something came lose from the inside popped the fender off, something went flying from the car while on the highway very unsafe. And they won't take responsibility for their laziness and mistakes. First photo is when it first came apart on the highway the next photos show the piss poor job they did trying to cover up their mistakes read more

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Aaron, the GM, went the extra mile to assist me when I was dealing with delays from the insurance company. Thank you!!

We scheduled body work on our Honda Clarity at this body shop. We waited weeks for the service appointment. After they had had the car for almost a week we were informed that company policy did not allow work on a Honda Clarity because it is a plug-in hybrid. This may be a reasonable company policy. What is NOT reasonable is for them to schedule work on a car they won't work on. It's not like they didn't know what kind of car we had. We have wasted over a month in getting our car repaired and now have to start all over again. read more