Had damaged outside mirror replaced. Great service. Very knowledgeable. From our first contact, management and personal were very concerned about getting our vehicle back into good condition and were understanding of how important our vehicle was to us. Work done around 10/20/25 at the Killian Road loaction in in Columbia SC. Very good to work with. Thanks Larry and Linda Wargel read more

I got a very helpful estimate from service advisor Jeremiah Fleming. He explained the process in detail and helped me understand the next steps. Great location and customer service read more

Caliber Collision - Car - Body Shops Near Me - Columbia, South Carolina

it's day 39 without my car and it's still the same thing everyday we've found another issue with your car. last Monday I was told all I needed was a tire. how do we get from I just need a tire to we find another issue with your car. Caliber Collision in Columbia on two notch road. I don't feel comfortable with my car there at this point I feel like there doing more harm to my car then good because i don't have to pay for the damages of that accident. read more

I spoke with General Manager Diane Kitchen and within 7-10 days she had resolved my issue. Ryan was the worker there that had assisted me when I had to have my front bumper area repaired. I noticed that my mud flaps were damaged after I got my car back. Ryan gave me the run around for 10 months. When I spoke with Mrs. Diane Kitchen, she solved my problem immediately! Mud flaps painted and reinstalled. Note: I did have to pay, but I just wanted them fixed. She was very professional and I recommend if you have car repairs and you use Caliber on Killian Commons Pkwy.... Please ask for Diane Kitchen/General Manager. Thank you Diane. read more

Called to get an estimate and was told they are only fixing cars that go thru the insurance. I asked for an estimate because the deductible would be more than the out of pocket for a small dent and they would not consider an giving me an estimate. read more

Absolutely terrible location. The front desk woman and the repair techs are absolutely wonderful, super friendly and helpful. My vehicle was taken in for damage repair. Two weeks later when I went to pick it up the damage was not completely repaired. I spoke to my contact he was super apologetic and said they'd get it fixed right away and even said he'd make the call to get me another rental car. He was wonderful. The problem began once he went to get what appeared to be the shop manager. GT as he was called came and offered to fix it, took the truck into the shop and came back reversing it into place (this will be important later) only to refuse to fix the damage. He said it was unrelated to the accident, but was from some other mystery accident that never took place. I gave up and took my vehicle home. Only to find that the reverse sensors were damaged in the vehicle. Whenever it was put into reverse a loud alarm went off saying I was hitting something. GT a manage of a major chain shop somehow didn't notice this loud obnoxious alarm when he intentionally backed the vehicle up so I wouldn't notice it? TLDR Shop personnel is awesome and super friendly but help back by terrible management who refuses to do his job. Would never go back and will have to take my truck somewhere else to get the repair work done that should have been done the first time there Edit: After expressing my concerns through a corporate complaint I was contacted by the same individual who I had the original bad experience with. Not only did he not apologize, offer any solution or do anything else to attempt to solve the problem he berated me for 15 minutes before hanging up having not listened to any concern. I would still love to speak to someone about my terrible customer service experience other than GT. Whose only concern appears to be explaining why he's right instead of listening to my actual concern. Edit #2 After GT The manager of killian rd caliber collision continually blamed all of the issues on progressive the insurance company finally contacted me directly. Progressive was very helpful and informed me that not only did they approve the repair that would have solved the problem GT personally over road their recommendation and didn't fix the problem as the estimate allowed for. He personally caused the issue of my truck not being repaired to satisfaction and blamed everyone from his own staff to progressive. Progressive was so helpful after the fact and saw how much of an ass that he was they've agreed to pay for the repairs to be redone as originally they were suppose to be done to fix all of the issues. For some reason unbeknownst to me GT has not only caused all of my issues. Refused to fix my issues, and blamed everyone but himself. Thankfully the insurance company saw him for what he is which is a lying, unprofessional, and downright rude manager and is making it right anyway at a different repair facility. read more

Caliber Collision on Killian Rd is the real deal. I have never ever, ever had such a wonderful experience getting my car repaired. They treat you well and keep you well informed from start to finish and in between. Heck the service advisor Taylor Johnson became my new friend! Lol. I would get a status update (pretty much daily) via text and shortly a call from ole Taylor to give me all the details. Truly A+ service not only from Taylor but the office personnel. There were no surprises or occasions for worry. My car came back to me like brand new. I tell you Caliber Collision will make you want to go out and periodically wreck your car just to experience their exceptional service! That was a joke. Please don't go out and wreck your car buuuutttt IF you happen to do so take it to Caliber Collision and tell Taylor I sent you! read more

I have used this garage in the past, so called about new repair. Receptionist very short and concluded "we don't accept that insurance here." I advised the at-fault insurance co was paying me and I would pay them. Didnt seem to matter. This will be my last call to this company. read more

Caliber Collision and USAA really took care of me when I came in for repairs. I was fortunate that they are approved by USAA. I dropped in for an estimate, and within an hour had repairs approved and scheduled as well as a rental car all set up. The staff was friendly and helpful, even letting me hand them my rental car keys (and leave them the rental car) after I went in to pick up my vehicle. The repair looked great, and they kept me updated on the progress through texts. The waiting area had comfortable seating and offered coffee. The only negative is the log and small ditch you have to drive over to get to a parking spot. My car is low to the ground, and it made me nervous that I would need more repairs after driving through that. If they could just get some dirt and smooth out the driveway, the experience would have been perfect. read more

I would recommend Caliber Collision to anyone who needs to have their car repaired. Very professional people. My adviser, Ms. Diane Kitchen was the best! She kept me up-to-date via text like promised. I took my car in on Monday and it was ready on Wednesday! I also loved that I didn't have to take the rental car back, they did that for me! Ms. Diane, YOU ROCK! read more

My husband and I are super pleased with the Killian Road location. Katelyn and Taylor went above and beyond to make sure the repair was completed on the date my husband requested. They knew and respected that his truck is our means of income. The process went smoothly, the repair was completed in a timely manner and the work was awesome. His truck looks brand new. Highly recommend and if ever we need repair work done in the future we will be going to this location. read more

I was the victim of a hit & run in the parking garage on the first day of my new job. After filing a claim with State Farm I chose Caliber from off of the list because it had the best reviews. I was able to drop the car off with their key drop box before work and received text updates the whole time! Whenever I called I was able to get prompt updates. My car was even ready 3 days early. Chad-- you are amazing-- thank you for getting me my car back in a timely fashions. This place is great! read more

What a great shop! My son got in an accident in Columbia and I live in PA. It was so easy dealing with this shop from out of state. GT was truly a great person! He was courteous and went out of his way to help me with any issue or question I had. His congenial personality made me feel comfortable, and I knew I could totally trust him and rely on him. It was a pleasure working with GT and this shop! read more

Though I hope to never need them again. I would gladly give them my business. Professional as it come. Amazing work. Super fast service. Car was done 2 days earlier than I was originally told. Looks better than new. read more

My driver's brake light was not working properly due to a crack in the light. A lot of water and moisture caused the brake light stop working. The gentle at the Columbia-Killian Road came out and told be what I need to do and he also replace it once I purchase the light. Such friendly and quick service they provided. I would recommend you to stop and see them if you are in need. read more

This place is great. I had to get a side mirror fixed for my mom and they did a great job. The site manger is the best manager I ever had to deal with at any business establishment. If you need work done, take it there because they will take care of you. read more

I went to this specific Caliber Collision on Killian just to get a simple quote for some work done on my car. I was immediately told that a quote has to be scheduled through my insurance and they were unable to provide me with that info. I asked well what if I'm paying for the repairs out of pocket, I was informed that they don't accept out of pocket repairs because they're so busy. I asked what does that have to do with a quote and me paying for repairs? The receptionist had no answer. I assured her that I was more than willing to pay for the repairs and she informed me they were just oh so backed up. When I finally told her who my insurance company was, she then informed me that they don't accept my insurance! For them being so highly rated and regaled for their work they sure don't accept much of it! Why would I not want to take my car to someone as reputable as caliber collision only for them to refuse service because they discriminate against insurance providers and won't even allow the motorist to pay for their own repairs out of pocket! read more

My side mirror was damaged and I was referred to CC for a repair estimate by my insurance. Instead of charging me to order and replace the mirror Russell gave me information where I could order the mirror myself and save some $$. He even offered to put it on for me, which was a BIG help. God forbid, but if I ever need body work done to my car I'll definitely come here first! read more

I got into a minor accident and was looking for a body shop to get me a quote. I first headed to Honda on Killian (I have an accord) and their body shop guy is only there on Tues and Thurs. I then went to Lexus and they sent me over here to Caliber. Their service and professionalism are top notch. I don't know how much the average rate for a similar repair is for other body shops but I would be willing to pay extra to know that my car is in safe hands. read more

We got there at about 4:30 on a Monday afternoon and were in and out in 15 minutes after an assessment and cosmetic preliminary work done on the front end with a follow up appointment for next week. I think the man's name was Chris and he was great...great late day attitude. Pleasure doing business with an establishment like this. read more

Talk about excellence customer service! The friendly staff was courteous enough to buff out small imperfections not listed on my claim. Also they even went above and beyond to drop off my car 30 minutes away without me asking so I would not have to pay an extra day for the rental. Absolutely blown away by the professionalism and good will. read more

We got our original repair at a CC in west Texas and it had to be done twice. When we got to the east coast and our van got rained on we realized that our repair was still not complete because water had been accumulating in the tailgate of our van and draining out of places it shouldn't. We also were leaving the country in less than a week and so we called. They not only had us come in right away, they had a reservation for a rental in the process when we got there. As we waited for the rental to come the people at Caliber, from the manager on, got to work and were able to fix the few things that had been done incorrectly or incompletely in west Texas. They also ran tests to make sure that it was in fact repaired. All of this was done in the fifteen minutes we were waiting for the rental. Just before enterprise pulled up we were on our way home with a repaired vehicle. Come see the wonderful people at this store. You won't be sorry! read more

I have never written a review on any business. I had a flat tire when I came off of the interstate. I pulled on the side of this business. This staff was the most friendliest and professional I have ever encountered since living here in Columbia. Highly recommend if you are looking for a collision center. read more