Michelle is the definitely the heart of this visit. She is efficient, kind and informative. Such a…read morepleasure to work with and the staff that worked on my car were pleasant and efficient as well.

All of the staff was very courteous, they did great work, they worked quick and they had fair…read morepricing. I would recommend this place!

My daughter wiped out 3 sides of her 2014 ford Explorer on I77 on a Saturday during a heavy rain…read morestorm. Carolina Paint and Body retrieved the car and towed it to their shop. I was hesitant to leave it 75 miles from my home town and had thoughts over the weekend to have it towed locally for repair. Not familiar with Columbia I Googled and Yelped Carolina Paint and Body for reviews and saw they had several mostly good or excellent and that made me feel better about having them do the repairs. I called and talked to Roger and he said they would get me an estimate done and get back with me. I think they called the next day and they explained the process and all the parts needed and gave me an estimated date for completion. Roger was in constant contact with me usually calling every Monday and Friday with an update. They were finished the repairs earlier than estimated but ran into a problem that required the Ford dealership's computer. That dealership's process took a few more days but was needed to complete the repairs. Roger worked with my insurance company and handle all the paperwork I only had to pay my deductible when picking up the car. All said and done, the repairs turned out flawless and I'm 100% satisfied with all the workmanship, parts and communication and would certainly would recommend Carolina Paint and Body to anyone looking for professional collision repair.

This is my first Yelp review, but these guys deserve plenty of praise. I had some damage to my car…read moredoor frame. It wasn't huge but it was in a difficult location so that a repair was preferred over replacing the whole frame. The first place I called estimated ~$700 and would take a week or more just to get an appointment. Another place had a similar story. This body shop was quick with an estimate, well below the competition, courteous, and fast. Finding the right place for a car repair like this takes knowing the right people. Consider yourself informed that this is the place to go.

Had damaged outside mirror replaced. Great service. Very knowledgeable. From our first contact,…read moremanagement and personal were very concerned about getting our vehicle back into good condition and were understanding of how important our vehicle was to us. Work done around 10/20/25 at the Killian Road loaction in in Columbia SC. Very good to work with. Thanks Larry and Linda Wargel

I got a very helpful estimate from service advisor Jeremiah Fleming. He explained the process in…read moredetail and helped me understand the next steps. Great location and customer service

Excellent service. Amanda the customer service person was great and helped coordinate everything…read morewith the adjuster (also named Amanda) and went to even greater lengths to help coordinate with the rental car company. Repair to the bumper was great. I believe they even washed the car. My was very happy with everything she encountered there and talking with both Amanda's.

Do not recommend! They only completed part of the job and claimed to be finished! I now have to go…read moreelsewhere to figure the rest out. Smh. Stay away!

In and out. Had to have a fender replaced on my Jeep and it was a smooth process. The waiting room…read moreis very comfortable and there are refreshments while you wait all types of coffee K-Cups, water and candy. The staff were very welcoming and also there was a chalkboard sign at the front door welcoming you by name and along with your appointment time. Very professional and highly recommended.

Unfortunately our car was a total loss and we were not able to get repairs. I still recommend this…read moreplace for repairs though!

These guys are awesome. They are professional and provide fast service. The location is clean and…read morecomfortable. You get updates about your vehicle by text message. Donnie went out of his way to drive me to Enterprise to pick up a rental car after Enterprise canceled my reservation and would not provide me with good customer service. He even gave me his personal cell to call him if I ran into problems with Enterprise. You will not regret taking your vehicle to them.

They (Gracern branch in Cola) have had my car for 2 weeks today and I am absolutely LOVING the…read moreprocess. I have received SEVERAL calls along the way letting me know exactly what's going on and where in the process the car is. I have received pics showing me the progress and I really appreciate how well and how thorough they are being. 10 stars if I could!!

Excellent paint and body work Superb cleanup when done…read moreEstimate accurate Everyone was professional and polite

I was overcharged EGREGIOUSLY!!! The OWNER CURSED and yelled at me after I kindly pointed out the…read morediscrepancies on the bill. The owner exclaimed that it's basically his prerogative to arbitrarily OVERCHARGE for labor and I was obligated to pay, because I agreed to them doing the work. Quote: "I DON'T CARE IF IT TOOK 5 - 10 MINS IT'S WHAT I CHARGED...AND IT'S WHATS YOU'RE GONNA PAY!" I was charged an extra $195.00 for 3 hours of labor on a 30 minute job! They DID NOT do what they CLAIMED was required. I HAVE PICTURES TO PROVE MY CLAIM. Definitive proof!!! THEY LIED TO MY FACE! The owner cursed...referring to me as an EPITHET while I was trying to get him to listen to my concerns!! He threatened to charge me for daily storage of my vehicle if I did not pay the exorbitant bill!!! I was INTIMIDATED and COERCED into paying TWICE the amount of what I was quoted while they held my vehicle hostage! I wonder how many other people are being unknowingly charged for work that's NOT ACTUALLY BEING DONE! I was reassured by a number of professions that the job was VERY simple and would only take minutes - NOT 3 HOURS!!! I also watched SEVERAL videos demonstrating the process which INFURIATED me after seeing how simple the process was! I was led to believe that their technicians had to endure 3 hours of tedious work to complete the job! When I brought this discrepancy to their attention, their kindness and courtesy turned fury and distain! I WILL NEVER FORGET THIS HORRIBLE EXPERIENCE! I was treated horribly! Please make sure to ask for all your old parts and copies of purchase orders for all new parts! Take pictures of everything!

This was a group of respectful, thorough and honest people. They worked to get the best price for…read moreparts, keeping me informed throughout the process. I will recommend Chuck's Auto Service to anyone and will use them again if needed.

This outfit came highly recommended by another mechanic I trust. I needed some body things added to…read moremy car but was apprehensive because the car was brand new. Ultimately I was completely satisfied and happy I went there. I would trust them with any of my cars. It's nice to know there is a quality company around like this. The work they did was A1 quality. I will definitely go back when needed.