Made an appointment to get an estimate and when I came to the appointment I was put through a bunch of red tape and rudeness. Zero customer service at your front desk. read more

Recently had my car fixed there and had a good experience. I was in an accident and the person who hit me asked if we could not go through insurance..I agreed and Gerber was one of the only places I called that accepted self pay. Most places required you to go through insurance. The estimate was very quick (I went in December 2021) but they didn't have any openings to fix the car until mid February! That's great business for them so I wasn't bothered by waiting. While the car was being repaired I got a call daily telling me what was going on with the car, which I did appreciate. Took a bit longer than I thought to repair but everything worked out in the end. Would def recommend! read more

I have had my car into Gerber three times for repairs. Every time I took it there the service was fantastic. what they said they were going to do, they did. When they said it would be done, it was. In one instance I took the car back over a year later for something I noticed and they made an appointment for the next day to adjust the hood. I showed up and they took 30 minutes to fix. Hope I never have to see a repair shop again but if I do it's going to be Gerber Collision in LaGrange. Kudos to everyone working at that facility. read more

I have taken my car to this location one time before for body work and they did a great job. I recently bought a '23 Ford Maverick and grazed a concrete pillar in a downtown parking garage with my right rear passenger door. Broke off the door handle and had some scratches below the handle. I took it in and Gerber gave me an estimate that i felt was reasonable (not turned into insurance) so i booked the appointment. They said they could probably do it in a day and they were correct! And the job they did was outstanding. They replaced the door handle but the real magic was what they did with the scratches. I brought them touch up paint and you barely can tell anything happened. Just beautiful. They even washed the car and dressed the tires! And they went around the truck with the touch up paint and touched up any dings on the front bumper, door edge, etc. without me asking for it. But the best thing is the people were so nice, from the woman at the front desk to the guy that gave the estimate and the other folks i came in contact with. Just outstanding service. I'm a customer for life for sure. read more

Gerber Collision & Glass - small scratches. not horrible, but it's a new truck! - Body Shops Near Me - La Grange, Illinois

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I've come here twice now. First time my car was totaled and everything was handled well. Second time was a fender bender. They wanted to make sure they had all the parts before they took my car from me so I wasn't without my car for longer than I needed to be. which I appreciated. they estimated 5 days to fix and it only took 3. Highly recommend ! read more

Even though I do not have great things to share about this specific location, like poor quality service all around and lack of communication and unprofessionalism, I would like to update my review about the company in whole. After 2 months, I have my vehicle back in my possession and I am very satisfied with the body work the Matteson location did. Aaron did a phenomenal job at communicating with me and correcting the issue. Thank you again! read more

I brought my car here for a front fender ding fix, and they gave it back to me with what looked like a can of clear topcoat had spilled all the way down the side, glueing the gas cap shut. So, I had to leave my car there again for another week so they could repaint it. When I went to pick it up, I was all ready to let bygones be bygones. If they had a normal manager, he would have apologized for the inconvenience or possibly thanked me for my patience. But no. This manage instead HARANGUED me and my son for half an hour about how the car looked like this when I brought it in, and they ALL noticed it and even documented it but somehow mysteriously NO one there bothered mentioning it to me by phone or text or asked me if I'd like them to repair this, too, which means not only are they stupid lying gaslighters but they missed an opportunity to make $. So his b.s. story not only doesn't hold up, but it was hugely insulting, because he was suggesting that I was the liar who blamed them for this mess, like yeah I glued my own gas cap shut with some kind of topcoat paint the likes of which you would expect to find in an auto body shop, but somehow I didn't notice that and well anyway ... I clammed up because he was like that kind of abusive personality who won't let you disagree but would rather wear you down until you get really passive and end up apologizing for somehow inconveniencing HIM. He kept saying, "Do you understand what I'm saying ..." OVER and OVER again, not liking that I wasn't being all apologetic and weepy, I guess. Yeah, I understand what you're saying. You're calling me a liar. I finally asked for my car key so I could go home, and then he just stopped talking and didn't say one more word. Not thanks for your business, nothing. I feel sorry for their other employees. read more

Gerber Collision & Glass - This is what my car looked like AFTER they fixed the front fender. - Body Shops Near Me - La Grange, Illinois

My Truck was wrecked on October 15th, 2022 it took almost 4 months for the return of my vehicle. The first time I picked it up I was only able to make it 2 blocks from the place when all hell broke loose. I returned the truck because the transmission wasn't shifting. They told Statefarm that the transmission needed to be replaced. State Farm authorized the replacement of the transmission. Gerber called me and said they had to order the trans, after a week of waiting I received a text saying " your truck is at the alignment shop, it doesn't need a transmission, it needs a clutch assembly. Being an ASE-certified Technician I called Gerber to ask how can my truck need a clutch assembly it's an automatic transmission. Lynette told me the adjuster said, "Even though you have an automatic trans it still has a clutch assembly. Really !! Darn if 1day passed. Gerber called and said, " Your truck is ready". I went to pick up my truck and on the way home the person that drove me to the repair facility pulled me over to tell me that my rear wheel looked as if it was about to fall off the truck so, I got out to inspect the wheel and that's when I noticed that the rim that was on the drivers rear was rusted, upon further inspection I notice that all four of the tires were Firestone tires and in fact were bald AF. I never put firestone tires on my truck my receipt for the tires clearly shows the continental tire in a 245 50 18, and the bald tires were Firestone Firehawk's in a 245 55 18. My truck was hit on the left front door and fender damaging the wheel axle, possibly the control arm, rack&pinion, and strut assembly. Below are pictures of what was installed on my truck by this F ed up place. To think that they would place these worn rusted parts on my truck placing myself, my family, and anyone that rides in my truck's life in jeopardy. They claimed per the invoice the truck had a 4-wheel alignment, which I call b,s. cause no respectable alignment shop would ever perform an alignment of any kind on a vehicle with worn frontend parts like this. This whole ordeal has turned out to be a freaking nightmare. Take pictures and mark your stuff if you choose to deal with this place. BTW they literally drove the hell out of my truck I also found someone's lunch, potato chips, and doughnuts in the console compartment. You can't make this type of ish up !! My next stop is an attorney and a Honda Dealership. Marshal Fields them people a Gerber in countryside. I'm also going to their corporate office in Elmhurst. read more

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Most people know it's a Cut throat business similar to Car Sales/Salesman approach to making top dollar on sales & service. Gerber collision left a very bad taste in my mouth not only with their arrogant approach to estimating a cars damage , yet their unwillingness to offer other options . Oh BTW If you and Corporate office are (mostly likely you're only interested to Sponge Insurance companies to Max as well as the Customer ) truly concerned about your potential customers pleasant experience and good service ; young would Staff a completely Honest fair priced Estimator team of individuals who could give a more affordable option with repairing their vehicles! P.S. I bought & found the exact match Tailgate/Liftgate for my 2005 Honda Odyssey at a Salvage yard 2 hrs away for $90 but only paid $45 ! On 50% day on Wednesday's!:-) I put some touch up paint on the scratches on bumper and my car looks 100% better for YES only $45! That beats by a Longshot GERBER COLLISIONS ESTIMATE OF $2,082! Ha! Well, I hope this review resonates in the back of the minds of the upper management , CEOS AND YOURSELF! I'm Thrifty and love to Find the best deals! Peace and Chicken Grease!I solely relied on God to direct me to my great Deals! God Blessings always Patrick read more

Gerber Collision & Glass - Body Shops Near Me - La Grange, Illinois

I spoke with general manager at the shop and he did listen to me as I explained the trouble. We did resolve the problem and I will continue my working with them again. Thank you again for the call it was good to speak with you. read more

EXTREMELY satisfied with how quickly the process from beginning to end has been at this location. I had to bring in my car from a hit and run accident- turn around time was 2 days (minor cosmetic damages). Received a phone call the day of pickup and appreciated the update call as well. There is a part that needs to be replaced and is back ordered- all I have to do is come back when they have it in and replace it. Rick was courteous and a gent. Thanks y'all. read more

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UPDATE: A few days after posting my review the manager Chris called me personally to apologize about the mishap, he assured me he would take care of the problem for me and he did, he ordered the correct windshield, called me on Friday when it came in and I was on the schedule for this past Saturday. Install was wonderful and spot on. Chris is all about customer service and does in fact care for the customer. Thank you read more

I have nothing but great things to say about this place. Of course, anyone who comes here has had something bad happen to their car so it's never a place you love to visit, but everyone was super friendly and accommodating. My car was done on time (4 days) and they even sent me text messages every day to tell me what was going on with my car. I loved that! I hate when you take your car in somewhere and you are frustrated because no one tells you the status of what's going on with your car. They washed and vacuumed my car before giving it back to me and it looked brand new when I went to pick it up. They were fast, friendly and i really loved the little text messages I would get! I hope I don't see them for a really long time but if I have to, I would take my car back here! read more

State farm recommended Gerber. They tried to use an aftermarket glass to replace mine. Then said they would order factory glass. Two weeks later, still no glass. They said they ordered glass, but did not. A bunch of nonsense and excuses. Finally went with someone else after trying with 4 phone calls to get a resolution. I would give one star, but past performance before the Gerber takeover was decent. Matt from customer service did call to apologize. This at least tells me someone is trying to be customer service oriented. Unfortunately, not at the front end. read more

I called for a windshield replacement the automatically redirected the call to glass USA and your on hold for over 20 min then a representative from Gerber called to give me an estimated time of arrival he said between 3-5 pm 5:15pm no show 5:30pm no show no call yet 5:45 pm no show no call 5:47pm I get a call that he will be here at 6:30pm I said thanks but no thanks I'm not going to be the last appointment and him rushing the windshield replacement because it's late already so save time and look somewhere else After talking to Jesse the service manager he apologize I gave them the opportunity to install the glass this time they showed up ahead of time they called me to say if they can come early I was happy with that they did a good job sealed it and everything was clean good job read more

Picked up my car today and I am very happy with the results! They were very proactive with letting me know my status on my vehicle much appreciated! Great staff and customer service! read more

I was very impressed with the communication and turnover of this place. I dropped my car off after hours on a Monday night (easy system to leave your car key in a safe place) and my car was ready to be picked up Thursday night. I received texts confirming they were starting on my car, the progress they were making the next day, and that my car was ready. I highly recommend. read more

I am writing this review being on hold for over TWO HOURS on their National line. I booked a reservation for installment on Friday and was told a call back would happen. It is Monday at 3pm. Their Customer Service absolutely SUCKS!!!!!!! read more

Took my car in for a minor issue. Great service in that they took the time to fix it that day and get me back on the road. Perfect service. Friendly and helpful. I have used their service before and it was great then also. Highly recommended. read more

Have used this location multiple times and have never been disappointed. Just picked up my Jeep for a dent repair and the work and communication was top notch. Would highly recommend. read more

Face it, no one wants to end up at a collision shop, but Gerber Collision's amazing customer service makes you want to do business with them again and again! I received text message updates throughout the week my car was there along with phone calls from Chris who provided me with very detailed reports of what was happening in the repair process. My car was done in a week, looks brand new and clean (almost to the point of being freshly detailed). I cannot recommend this place enough. read more

No one likes to have an accident. I am no exception to the rule, and have found myself being a repeat customer for Gerber Collision and Glass. Let's just say they made the process pain free. First of all, the staff could not have been nicer. As a woman, I sometimes feel intimidated going to a mechanic. This was not the case with Gerber. Chris took care of me, and was great about updating the progress on my vehicle. They even finished 2 days early! When it was time to pick up my car, I told Chris I was not sure if I would make it by closing time. Without skipping a beat, Chris offered to stay after the place closed to wait for me Love that!!! As for my car---it looked fantastic! I dare say it has never looked better! I would highly recommend Gerber Collision and Glass to anyone! Ask for Chris--He was awesome. read more

Many thanks to Gerber Collision and Glass. This is the second time I've used them for collision repairs. Just got my goldmist Metallic Malibu back today. perfect color match. The staff is in constant communication as to the progress of the work. Super accommodating for getting my rental car returned. Of course, the work speaks for itself. Flawless. i just had a rear bumper refinished, but it took about 48 hours. Very speedy, and a small project in the whole scheme of things, but my last car had several thousand dollars damage to it, and a very tough color to match. Gerber made it look stunning. I kept that car a couple of years after the accident and the work held up without any issues. Would recommend to anyone with pride. Thanks for another great fix! See you down the road. Dave F. read more

Came here after my accident, they made my car look better than ever went above and beyond what I had expected and even buffed out existing scratches . Thank you Chris for taking care of everything. The only thing is the text message alerts are a waste. THANKS AGAIN GUYS read more

I would definitely recommend this location to anyone. They went above and beyond just repairing my glass. They vacuumed out all the broken glass inside of my car (my car had been broken into) as well as all the dog hair in my backseat that takes forever to get out! My trunk latch was also broken and they fixed that as well free of charge. I was very pleased with their service! Thank you again! read more

I'm writing about a customer service agent at Gerber Collision and Glass that stepped up yesterday to help me solve a problem. His name is Jerry Glinski. It's rare anymore to find a member of a company that actually does exactly what they say they will do, have it done in a timely manner, with a great sense of pride, and with kindness. Thank you Jerry for being that special employee and front line customer service agent who made my day! read more

I received excellent service from Gerber in Lagrange. I brought my car in for collision repair on a Monday morning, and they had it repaired by the following afternoon. Nick Roe, the General Manager was professional and courteous throughout the process. They even removed paint scratches unrelated to the repair damage at no extra charge, I highly recommend this business. read more

I would not recommend this location to anyone. Horrible customer service, completion dates as promised were inaccurate. When given a bad review they call you and complain that you gave them a bad review and won't pay for your rental car. Would never deal with this location ever again! And yet the car is still not fixed! read more

Customer service was OUTSTANDING! Everyone at this site went above and beyond to accommodate me in terms of completing the estimate, arranging for drop off, scheduling the rental car, and finally picking up my vehicle. I had damage to several parts of my Lexus requiring two separate insurance claims and a self pay portion. Coordination of the repairs were seamless and my car looks wonderful. I couldn't be happier with Gerber Collision in LaGrange. I would recommend anyone to use their services. You will not find better customer service and quality work! Highly recommended! read more

Usually this location does great work. I have been there several times while it was cars collision before they were bought out. Went in for a simple fix on my vehicle and when they were finished I noticed that my bumper , the repair that was to just straighten a brand new bumper out, was still crooked. They took it back in and tried again and the end result was that's the best we can get it. They said they are never the same once they are in an accident. I have had it repaired twice before when it was cars collision and they got it perfect. Then after I got home I noticed they had scratched up my brand new bumper they were trying to straighten that cost me $300. They were very nice and they didn't charge much though read more

I got in a unfortunate car accident a while back and my insurance recommended Gerber to me. I went ahead with them and am so glad I did. Not only did I receive my car earlier than expected, had it washed and vaccuumed out, but the staff are amazing at their work. Incredibly knowledgeable & friendly people and just made the whole experience of dealing with a wrecked car much easier. I also enjoyed getting a phone call every 3 days with an update on my car. If, God forbid, I was ever involved in an accident again I would not hesitate to take it to Gerber. Great work. read more

I was in a car accident and brought my car to Gerber. I cannot say enough how nice everyone was from Mandy at the front desk to Chris who did the estimate for my insurance company. Very friendly, and supportive through the process. After the work was done, Mandy said, "Hope I never have to see you again!" lol If I do ever have to have work done, I will definitely be going there. read more

i had came to gerber to see if they can remove some badges off the trunk of my car. a soon as i walked though the door i was generously greeted by a gentleman named John. i explained to him what i was trying to get done. he took my keys and pulled my car into their shop. i waited no more then 30 min and the quality of work exceed my expectation. i expected some kinda left over residue or fad on the paint from the old badges but none of that was present as if the car never had them from the factory. i am clearly satisfied with the professionalism and quality of work at this location.i will definitely do business with them in the future read more