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    Gerber Collision & Glass

    4.0 (33 reviews)
    Special Hours Closed
    Updated a few days ago

    Services - Gerber Collision & Glass

    Bumper repair

    Collision repair

    Dent removal

    4 More Services

    Auto hail damage repair

    Rear-end damage

    Auto windshield repair

    Auto windshield replacement

    Gerber Collision & Glass Body Shops Photos

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    Recommended Reviews - Gerber Collision & Glass

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    small scratches.  not horrible, but it's a new truck!

    I have taken my car to this location one time before for body work and they did a great job. I recently bought a '23 Ford Maverick and grazed a concrete pillar in a downtown parking garage with my right rear passenger door. Broke off the door handle and had some scratches below the handle. I took it in and Gerber gave me an estimate that i felt was reasonable (not turned into insurance) so i booked the appointment. They said they could probably do it in a day and they were correct! And the job they did was outstanding. They replaced the door handle but the real magic was what they did with the scratches. I brought them touch up paint and you barely can tell anything happened. Just beautiful. They even washed the car and dressed the tires! And they went around the truck with the touch up paint and touched up any dings on the front bumper, door edge, etc. without me asking for it. But the best thing is the people were so nice, from the woman at the front desk to the guy that gave the estimate and the other folks i came in contact with. Just outstanding service. I'm a customer for life for sure.

    This is what my car looked like AFTER they fixed the front fender.
    Irina H.

    I brought my car here for a front fender ding fix, and they gave it back to me with what looked like a can of clear topcoat had spilled all the way down the side, glueing the gas cap shut. So, I had to leave my car there again for another week so they could repaint it. When I went to pick it up, I was all ready to let bygones be bygones. If they had a normal manager, he would have apologized for the inconvenience or possibly thanked me for my patience. But no. This manage instead HARANGUED me and my son for half an hour about how the car looked like this when I brought it in, and they ALL noticed it and even documented it but somehow mysteriously NO one there bothered mentioning it to me by phone or text or asked me if I'd like them to repair this, too, which means not only are they stupid lying gaslighters but they missed an opportunity to make $. So his b.s. story not only doesn't hold up, but it was hugely insulting, because he was suggesting that I was the liar who blamed them for this mess, like yeah I glued my own gas cap shut with some kind of topcoat paint the likes of which you would expect to find in an auto body shop, but somehow I didn't notice that and well anyway ... I clammed up because he was like that kind of abusive personality who won't let you disagree but would rather wear you down until you get really passive and end up apologizing for somehow inconveniencing HIM. He kept saying, "Do you understand what I'm saying ..." OVER and OVER again, not liking that I wasn't being all apologetic and weepy, I guess. Yeah, I understand what you're saying. You're calling me a liar. I finally asked for my car key so I could go home, and then he just stopped talking and didn't say one more word. Not thanks for your business, nothing. I feel sorry for their other employees.

    My Truck was wrecked on October 15th, 2022 it took almost 4 months for the return of my vehicle. The first time I picked it up I was only able to make it 2 blocks from the place when all hell broke loose. I returned the truck because the transmission wasn't shifting. They told Statefarm that the transmission needed to be replaced. State Farm authorized the replacement of the transmission. Gerber called me and said they had to order the trans, after a week of waiting I received a text saying " your truck is at the alignment shop, it doesn't need a transmission, it needs a clutch assembly. Being an ASE-certified Technician I called Gerber to ask how can my truck need a clutch assembly it's an automatic transmission. Lynette told me the adjuster said, "Even though you have an automatic trans it still has a clutch assembly. Really !! Darn if 1day passed. Gerber called and said, " Your truck is ready". I went to pick up my truck and on the way home the person that drove me to the repair facility pulled me over to tell me that my rear wheel looked as if it was about to fall off the truck so, I got out to inspect the wheel and that's when I noticed that the rim that was on the drivers rear was rusted, upon further inspection I notice that all four of the tires were Firestone tires and in fact were bald AF. I never put firestone tires on my truck my receipt for the tires clearly shows the continental tire in a 245 50 18, and the bald tires were Firestone Firehawk's in a 245 55 18. My truck was hit on the left front door and fender damaging the wheel axle, possibly the control arm, rack&pinion, and strut assembly. Below are pictures of what was installed on my truck by this F ed up place. To think that they would place these worn rusted parts on my truck placing myself, my family, and anyone that rides in my truck's life in jeopardy. They claimed per the invoice the truck had a 4-wheel alignment, which I call b,s. cause no respectable alignment shop would ever perform an alignment of any kind on a vehicle with worn frontend parts like this. This whole ordeal has turned out to be a freaking nightmare. Take pictures and mark your stuff if you choose to deal with this place. BTW they literally drove the hell out of my truck I also found someone's lunch, potato chips, and doughnuts in the console compartment. You can't make this type of ish up !! My next stop is an attorney and a Honda Dealership. Marshal Fields them people a Gerber in countryside. I'm also going to their corporate office in Elmhurst.

    Patrick C.

    Most people know it's a Cut throat business similar to Car Sales/Salesman approach to making top dollar on sales & service. Gerber collision left a very bad taste in my mouth not only with their arrogant approach to estimating a cars damage , yet their unwillingness to offer other options . Oh BTW If you and Corporate office are (mostly likely you're only interested to Sponge Insurance companies to Max as well as the Customer ) truly concerned about your potential customers pleasant experience and good service ; young would Staff a completely Honest fair priced Estimator team of individuals who could give a more affordable option with repairing their vehicles! P.S. I bought & found the exact match Tailgate/Liftgate for my 2005 Honda Odyssey at a Salvage yard 2 hrs away for $90 but only paid $45 ! On 50% day on Wednesday's!:-) I put some touch up paint on the scratches on bumper and my car looks 100% better for YES only $45! That beats by a Longshot GERBER COLLISIONS ESTIMATE OF $2,082! Ha! Well, I hope this review resonates in the back of the minds of the upper management , CEOS AND YOURSELF! I'm Thrifty and love to Find the best deals! Peace and Chicken Grease!I solely relied on God to direct me to my great Deals! God Blessings always Patrick

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    Ask the Community - Gerber Collision & Glass

    Review Highlights - Gerber Collision & Glass

    When it was time to pick up my car, I told Chris I was not sure if I would make it by closing time.

    Mentioned in 5 reviews

    Read more highlights

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    Last week, I scheduled my windshield to be replaced. Safelite no longer has the option for me to…read moretalk to a representative to schedule online, so I wasn't able to proof all of the details for my service with a verified expert. I showed up for my appt and was told that I had the wrong glass. In my opinion, this could have been avoided if they had better customer service and if I would have been able to speak to someone over the phone while scheduling. The employee who told me it was the wrong glass then proceeded to order me another glass and told me to come back today. I came back today for my appt, took off work, and took an uber back home. 30 min later I get a call saying that the glass is still the wrong glass and I have to schedule again. Not only did I waste the morning for a 2nd time and have to arrange early pickup, but the employee who had confirmed my service and who was here this morning was nowhere to be found, so I didn't even receive an apology. I have used Safelite for many years prior to this experience, but after today, I will not be using them in the future.

    Douglas Auto Body - Douglas Auto Body

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    STAY AWAY!!! Especially if you're a woman!!!! Came to pick up my car when I noticed the door had…read moreanother dent in it and my door handle looked like it was mauled by a dog!!! I also noticed miles put on my car when I asked about it DOUG was flustered and couldn't show me the paperwork with my initial miles. I ask why was someone in my backseat my cover is all messed up there's dirt and oil everywhere he then proceeded to tell me it was because it was vacuumed, WHAT?!?! Makes no sense so he agreed in the end it was his fault took my car for another week called me 15 min before closing in a Friday said if I couldn't get it then I have to wait till Monday!!! Excuse me you messed up my car and can't even offer to drop it off 2 miles away pure ignorance. I barely drive this car so I went picked it up on a Monday and what do I notice ANOTHER DENT ON MY OTHER SIDE DOOR!!!!! Doug continued to deny it until I finally lost my cool because I felt soooo taken advantage of. Flash forward to a few months later I finally had to take my car on the highway to only notice the huge BREEZE THAT COMES STRAIGHT IN THE DOOR THEY DIDN'T SEAL!!! ITS NOW FREEZING!! Oh and I have a nice BMW that didn't have a single problem. Truly disappointed even the workers knew it was wrong. Oh and the price was ridiculous but I looked at all the good reviews and thought ok it will be ok then to find all the bad reviews coming in the past few months, truly a rip off. THANKS DOUG UPDATE JUST REALIZED YOU HAVE ERASED THE OTHER ONE STAR REVIEWS I SAW THE SAME MONTH I HAD MY CAR THERE WITH THE SAME PROBLEM!

    Gerber Collision & Glass - bodyshops - Updated May 2026

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