STAY AWAY!!! Especially if you're a woman!!!! Came to pick up my car when I noticed the door had another dent in it and my door handle looked like it was mauled by a dog!!! I also noticed miles put on my car when I asked about it DOUG was flustered and couldn't show me the paperwork with my initial miles. I ask why was someone in my backseat my cover is all messed up there's dirt and oil everywhere he then proceeded to tell me it was because it was vacuumed, WHAT?!?! Makes no sense so he agreed in the end it was his fault took my car for another week called me 15 min before closing in a Friday said if I couldn't get it then I have to wait till Monday!!! Excuse me you messed up my car and can't even offer to drop it off 2 miles away pure ignorance. I barely drive this car so I went picked it up on a Monday and what do I notice ANOTHER DENT ON MY OTHER SIDE DOOR!!!!! Doug continued to deny it until I finally lost my cool because I felt soooo taken advantage of. Flash forward to a few months later I finally had to take my car on the highway to only notice the huge BREEZE THAT COMES STRAIGHT IN THE DOOR THEY DIDN'T SEAL!!! ITS NOW FREEZING!! Oh and I have a nice BMW that didn't have a single problem. Truly disappointed even the workers knew it was wrong. Oh and the price was ridiculous but I looked at all the good reviews and thought ok it will be ok then to find all the bad reviews coming in the past few months, truly a rip off. THANKS DOUG UPDATE JUST REALIZED YOU HAVE ERASED THE OTHER ONE STAR REVIEWS I SAW THE SAME MONTH I HAD MY CAR THERE WITH THE SAME PROBLEM! read more

just picked up my car from getting some autobody work done they did a fabulous job. Made my car. Look brand new.

I would highly recommend Douglas autobody. I had some touchup work done and the work was done excellently and with courteous employees. Their expertise in bodywork and touchup is excellent. read more

Have been dealing with Douglas Auto Body for over 20 years. Bringing your car in after an accident or mishap is never a good thing but Doug and his staff put you at ease and take care of all your concerns. They are the only collision repair facility that guarantees their work for as long a you own your car....that speaks volumes to their quality of service. 5 STARS!! read more

My car was damaged while parked and I called Douglas Auto Body the next day. They were able to repair and have it looking like new. They kept it to within the estimated amount and finished it sooner than expected. The service was excellent and professional. I would highly recommend anyone to give them the opportunity when looking for an auto body business. read more

Douglas Auto Body - Body Shops Near Me - Brookfield, Illinois

This is the best auto body shop in town. The service and craftsmanship is absolutely flawless.

I had some minor damage on my Honda Pilot, including damage to a sideview mirror that scraped a wall. It had been bothering for a while, so I stopped by and asked Doug for a quote. He gave me a fair and reasonable quote, so I opted to go ahead with the work. Doug and his team far exceeded my expectations! The work is top quality! Doug and his team are true professionals. I found them to be honest, reasonable, and very pleasant to work with. I highly recommend. read more

Who wants to be hassled by or worried about choosing an auto body shop when you're already unnerved that your car's been dinged?! The surefire cure is to head straight for Douglas Auto Body in Brookfield, where you can be confident in excellent service AND beautiful results. The owner, Doug Fiala, will keep you informed of your job's progress personally and do his very best to serve you courteously, promptly and professionally. I definitely recommend Douglas! read more

Great service, great workmanship. Staff is the best! Never had any issues in multiple visits. Very accommodating!!

I want to start by saying that I am the kind of woman that always passes the torch to her husband when it comes to auto repairs of any kind. I hate not knowing the basics and feeling like I am going to be totally taken advantage of as a result. Recently though, I was on a time deadline to get some body work done, and my husband's work schedule did not allow for him to help me out. So I ventured out into the unknown and got several estimates for my body damage. I went to Douglas first, and in hindsight, I could have saved myself all of the other trips. He was very sensitive to the issue that budget was my number one concern, and he gave me 2 options for each damaged area: a cost-effective one and a looks-like-nothing-ever-happened one. He described each repair in a way that made total sense to me, and he gave me estimates based on whatever decisions I made. The prices were very reasonable, and due to some confusion during the parts ordering process, my new spoiler cost Doug more than expected and arrived unpainted. Instead of charging me more for the part and the painting, he simply adjusted my bill and ate that expense. I hope I don't continue to need body work on my car, but I had to share my unexpected great experience. The work looks fantastic, and I felt so comfortable there from the moment I walked in. Great family-owned business in Brookfield! read more

This was a great experience. The stress of an accident that was not my fault and the extra drain on my time and resources to consult with insurance, rental car agency, and buying a new car, I felt very taken care of here. They took the time to explain the process and to offer essential advice and support throughout. Would definitely recommend their services to anyone seeking an auto body shop! read more

Being in a accident and having to take your vehicle to a body shop has to be one of the most stressful situations but these guys make it a lot less stressful! Absolutely fantastic bodywork done! 100% happy with the final outcome. Painless process and very professional read more

Took my car here after an accident. Everything was so easy and painless from the estimate to the repairs. After they started the work, they realized they had to order some more parts and do additional repairs- I was notified right away and kept up to date about the progress. The front desk staff is very friendly and on top of everything- she even confirmed my rental car for me. It was a great experience and my car looks great. Many Thanks!! read more

Another happy customer! Except that they didn't charge me :) so I don't know if I count as a customer. I used to go to CASCI in Forest Park, but they got bought out by the Abra chain. I'd hoped they'd be the same, but they're taking cues from Firestone now. My wife's car had a small bash that kept the driver's door from fully opening. I asked Abra for an estimate for just fixing the bend in the sheet metal, to be paid by me out of pocket. They also added in replacing the grill and fender (which only have cosmetic paint damage) and repainting multiple parts for $1300. This morning I went in to Douglas. He looked it over, then came back out with a small (coated) pry bar and quickly and gently bent it back into shape. He refused to let me pay him. They are the nicest most honest folks! Avoid the big corporate chains, go to Douglas Auto Body! read more

This is the ONLY body shop I will EVER go to. Lifetime warranty on all of his work, And Doug wont let the insurance companies push him around and use sub-par parts. I've been doing business with doug for over 10 years, and he's NEVER disappointed me! read more

This is the only body shop I will take my car to. Doug's crew does excellent work, and they are fast and reasonable.

My driver's side window fell into my door and I couldn't get it to roll back up. I took it into a dealer (because I already had recall work that needed to be done on it) and had them give me a quote (that I had to pay for, mind you) to fix it. The dealership's price was very, very high. I called Douglas Auto Body and got a quote from them. MORE THAN DOUBLE the price LESS (even if it had included the part)! I needed to get this fixed as cheap as possible. They agreed to let me buy the window motor myself and just charged me the labor to install it! Very quick service, very fair price, super helpful and very nice. I highly recommend this shop and will bring my car here for any kind of services that they do that I may need in the future. read more

Douglas Auto Body did a great job on my car. They went the extra mile to explain, in detail, what they were doing and kept me updated with pictures throughout the process. I would recommend this family-owned company to others who are looking for a quality fix to their vehicle (Doug is presumably the owner, and dealt with me directly). read more

Douglas Auto Body, Inc. is a great place to bring your car if you are involved in a collision! The staff is incredibly friendly and easy to work with, and the owner, Doug, ensures that every car that comes into his shop comes out quickly and beautifully. My family started bringing their cars there after it was rated as one of the 28 Top-Rated Auto Body Shops by Chicago Magazine. They worked with my insurance company, charged reasonable prices, and took truly took good care of my car. read more

like any other car guy as usual our cars are always thought of as being in mint cond well my caddy dts was untill some a young very respectful left hand turning and then at the last min not looking and decided to turn right (after impact he ran to my dooor and asked are you and your wife ok it was my fault and i am very soory what should we do now i said i will call the police he said i will call my mom - lol) well i insisted to the to the kids ins company that the body work be done at DOUGLAS AUTO BODY because i have known of them for over 30 years even when they were connected to the local caddy dealership then LAWRENCE CADDY now ETTLESON CADDY and i have seen work that they have done in the past and it looked great but up to this date never had the need for there service i entrusted my baby to doug and his team from him personally to his receptionist you couldn't ask for better service (cust or work) and they came through with flying colors - perfect paint match all the damage perfectly repaired any mech issues corrected and as an assoc of mine said that it may even look better than before the fender bender it was like nothing ever happened - in my opinion that if any one has the need for great service and tip top quality body work DOUGLAS AUTO BODY is the place to go. DOUG AND YOUR TEAM PLEASE KEEP DOING WHAT YOU DO SO WELL read more

Douglas Auto always does a great job on my car. My husband and I both bring our cars here. I wouldn't bring my car anywhere else.

Highly recommend Doug and his team. Used them a few times with our older minivan. (rust repair; replaced worn-out window electrical, when the window froze open in the middle of January!; fixed rear passenger door when it stopped closing properly). Doug's estimates were always reasonable and true, both budget-wise and time-wise. Never any surprises. EXCEPT a good one: my van was always cleaner when I picked it up than when I dropped it off. Highly recommend them. Would use them again without hesitation. read more

I am a car enthusiast with a passion that began at a very young age. This hobby was introduced to me by my dad, brother and relatives who have a wide span of experience in both the appearance and mechanics of vehicles. This frame of reference led me to select Douglas Auto Body when I had an unfortunate experience about 10 years ago. A young girl opened her dad's rear car door as I was driving past and smashed the entire passenger side of my Champaign color 1992 Oldsmobile 98. Thankfully, the child was uninjured. Yet I was left with significant damage to my car with a challenging color that was likely to not match. A friend recommended Douglas Auto Body as he raved how Doug was extremely professional and the repairs to his white/pearl finished Cadillac, also a very difficult color to match, looked like it was factory original after a slight fender bender. I visited Doug for myself and boy was my friend ever right. Doug gave me a great initial impression as his shop looked immaculately clean and he greeted me with a smile and a firm handshake. He provided me with a detailed estimate and followed through with all that he promised. The real proof is in his work. I arrived to pick up my Olds and it looked incredible, like the car was never painted except for when it rolled off the GM assembly line. The car was already more than a decade old and the paint had sun exposure and daily wear. Doug's team matched it spot on. I held that car for a few more years and never experienced any peeling, flaking, bubbling or defects with the work at Doug's shop. Most recently, my dad experienced a similar circumstance with another driver who scrapped along his driver's side and smashed the front fender of my dad's Emerald Green 2000 Honda Civic Coupe. Doug took the time, care, and patience to make the repairs as good as new. Again, this is a more than 10 year old car. My brother, a former Honda technician and my dad a stickler, both agreed as they were more than impressed with the finished work. Brad was the excellent body man that Doug assigned to bring my dad's favorite car back to life; like the accident never happened. If you're looking for professional work, at a fair price, or just an honest quote, by all means visit Doug and his team. You won't be disappointed. An old school shop with an owner who keeps his word and has the knowledge of today's auto body and paint technology. I'll always keep Douglas Auto Body at the front of my rolodex. read more