If I could give negative stars I would. Take your car repair anywhere but here. My 2023 suv was rear ended in early March 2025. Gerber had my car for repairs for nearly 3 months a with 4+ attempts to repair it. I was told it would take roughly 2 weeks. I fully understand delays when parts take longer than expected to arrive or when additional damage is found. What I don't understand is the level of incompetence of the staff repairing my car (specifically general manager, Steven R). I arrived to pick up the car on 4/11/2025, the replaced exhaust was HANGING from my car and scratched/dented. The paint was not repaired on the lift gate and bumper was scratched. The interior of the car was COVERED in a layer of dust (see attached photos) that was not only in the back of the car but also throughout entire vehicle including the front seat. I was offered $50 towards a professional detail. Please let me know where you can find that service for $50 because that is an insulting offer. I'm confused how returning a STILL DAMAGED car even more dirty than when it was dropped off is acceptable. Returned to Gerber to pick up car 4/17/25 the paint was still not fixed and dust was minimally wiped on some surfaces. Car was left there again for repairs. I spoke to Steven R who acknowledged and reviewed all problems with the car with me. I dropped off car for paint repair 4/28/25. I had informed Steven R there was an audible rattling under the car in the exhaust that occurred at 58 mph every single time that speed or faster was reached. I spoke to Steven again regarding a paint issue that was not resolved, who confirmed the paint on the rear liftgate would be addressed and the rattling noise of the exhaust would be repaired while I was out of town until 5/2/2025. My car was not ready 5/2 but was delayed again to 5/6. I arrived 5/6 to pick up my car and was informed my Steven R there was no audible rattle, it was a cover on the back of my car (noise was most definitely not coming from inside the car) and he claimed to have test driven it. I requested to speak to his supervisor, Matt R, as the rattle was still clearly audible at 58mph. Matt R met me later in the day at Gerber and confirmed noise within 60 seconds of our test drive. I sought a second opinion by a Rick Hendrick BMW dealership recommended repair shop that was not Gerber Collision. He confirmed that the lift gate was not centered and had uneven gaps on each side. He rode in the car with me to confirm the rattling was coming from the exhaust at 58 mph or faster. He also noticed there were 5 missing screws on the rear bumper that Gerber neglected to replace when they replaced the bumper. He expressed concerns for the way the new exhaust was assembled as well as certain parts were touching and should have a space between them. My car was returned to Gerber and another rental car was requested by Gerber. I reached out to Gerber regarding update on car 5/22/25 as I had still not heard back. I was informed that the rear windshield wiper was damaged by Gerber and needed repaired. He also let me know my car would not be done until likely 5/28/2025 or later. Attempted to pick up my car on 6/5/2025. Received an alert on my BMW app (photo attached) that something was wrong with the wiper or lighting. Inquired with Steve R who said everything was working. Drove my car and the rear windshield wiper is installed incorrectly. It was facing the left direction and swiping down across the back of my car. It should be facing the right. After nearly 3 months of poor service, I took my car to a different collision repair shop to complete repairs and would HIGHLY recommend you never use Gerber especially if it is managed by Steven/Steve R. His customer service is some of the worst- gaslighting, mansplaining, condescending, etc. It was honestly impressive how bad this service was. read more

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I originally thought this was going to be a 5 start experience. The place was clean, well organized, and staff seemed very friendly. The person running the front desk was very eager to get my repair scheduled. Although my schedule was flexible, she was pushing hard to get it on their books ASAP. She certainly is good at sales. The job was 20 hours of repair. They had the car for over 120 hours or 15 working days. Not sure what was being done with the car during the other 100 hours. No proactive updates or estimate to completion could be given during that time. In fact they never reached out to me, I always had to call. Was told on Thursday, car will be ready on Friday. Received a text to that affect. Then Friday - no car, no response. Monday, again, I had to call them. The front desk sales woman, she had a litany of reasons why I was given incorrect information. She assured me when "I get the final papers, I will call you." Another week goes by, another text my car is ready. So I waited for the call, no call. So I called, the front desk woman was busy but will call me back, because my car "should" be ready. But I didn't receive the call, so I waited. Another weekend with no car. Monday morning - I call (again). She said the car is ready. I go to pick up my car. I asked her why she didn't call me to let me know. She "had the paper". I didn't yell, didn't scream...paid my bill, told her I was disappointed. She not once thanked me for the business. The work done was fine. Again, all signs point to this being a 5 star place, but their customer service - once they start working on your car - is 1 star at best. read more

I went to Gerber's website this morning and got an appointment for an estimate for 2pm today. I drove 45 minutes to get there and was told that my appointment was not in the computer. I showed them the text FROM THEM confirming the appointment. It didn't matter to her. I was asked whether it was a self pay or insurance job. I said insurance. She said the insurance company would have to contact them first. I worked in insurance for 10 years. This is absurd! I received two other estimates without this BS and Gerber's on the insurer's list of preferred auto body shops. I wasted an hour and a half driving, and quite frankly I'm pissed. That said, after seeing all the other poor reviews of Gerber's, I'm glad I didn't actually use them... I intend to let my claims rep know that Gerber ought not to be on their list. read more

Joe is absolutely amazing! I was in an accident and prior to getting it in to get worked on, he was nice enough to take a piece of that would've caused more damage if caught in the wind! He is very personable and explains everything to you! I highly recommend using Gerber! I have been to a few other places on James Island, and this is by far the best place! Thank you Joe!!! read more

Do not trust this facility if they are an approved repair company for your insurance company. They will lie and change quotes based on what the insurance company wants. I ended up losing my car to a total loss and they would not even return my calls. Zach is a liar and won't take your calls. Do not use them if your insurance company works with them. Horrible company. read more

ATROCIOUS customer service. Avoid at all costs! How does a business stay open when a customer shows up for a scheduled appointment and is told that one estimator is out to lunch and the other is with the GM on an errand? Was told that I had 3 customers ahead of me and could wait but did not know how long it would be. Based on my experience with the receptionist, this place obviously does not need my business or yours. read more

As an update to my previous one star review. I dropped the rental off on Friday the date of the previous review and the hits just keep on coming. They didn't call Enterprise to pick up the rental or let them know it was there until I saw it sitting there yesterday. I called John Harris when I passed the shop yesterday and saw the rental STILL SITTING WHERE I LEFT IT!! Their response was, "Rental agencies sometimes leave the cars here for another customer." A lie again, the rental needs cleaning, gassing up and inspected before a new lease. I found out that Enterprise had no clue the car was there when I received a charge for the car on my credit card statement. I'd strongly wait to take a car there until all the kinks are worked out. Not the best. read more

If you are able to avoid this shop it will save you major headaches. From the beginning of my experience with Gerber Collision and Glass I never felt welcomed and dealt with rude remarks throughout the entire process. My vehicle had a special situation due to me taking my car to a mechanic shop 1st who fixed all mechanical damage, but then I was left with cosmetic work. I now understand that repair shops don't like to take on cars that have been worked on elsewhere but Joseph at Gerber really dropped the ball more than once. Joseph agreed to take on my car after speaking with him directly. Then he totally forgot he agreed to take on my car and day of me dropping it off he had a lot of confusion. I had to prove he agreed through email record. Then he proceeded to take my car from June 26th until I took it back on July 11th. The entire time my car was with them they never touched it! They even have automatic texts that were telling me the car was being worked on and nearing completion. I asked for an explanation on why my car was not ready and they lied about my insurance. Zach said USAA failed to contact them back a week prior. According to insurance they were not contacted until July 10th at 4 PM. They were trying to get a new estimate approved that had parts that were previously fixed at the mechanic shop! AKA insurance fraud. Completely unreliable and extremely unprofessional. read more

My car was damaged in an accident that was not my fault. My car was towed there due to that is where the insurance would pay to get it fixed. I was pleasantly surprised as they went out of their way to help me in this difficult situation. I got texted and updated weekly on the progress of my car. I am satisfied with their service and feel they are honest and want to do the right thing buy the customer. I would recommend. read more

Do not waste your time. This was the worst experience of our lives. We were given an appointment by our insurance company to get an estimate here. When my husband went to the appointment, they told him we didn't have an appointment. The receptionist rescheduled the appointment for 2 weeks later. We got an estimate 2 weeks later for $4500. My husband kept calling them because they were not calling us with updates. They kept telling him they were waiting for parts. 2 weeks later, we were contacted by our insurance company saying that our truck is a total loss. Now the damages were $12000. After this ordeal, they wouldn't release our vehicle for another 2 weeks. They kept lying to us about not getting paid by our insurance company. The other excuse made when this excuse ran out was that they never give customers their cars back that were deemed total loss. They told me the car would be ready to pick up one day (yesterday). I went that day and it wasn't ready. They said come back in the morning but when my husband called it still wasn't ready. They called me telling me that my husband was rude but yet they kept lying to us. They released the car to us that day (today). They were supposed to make sure all parts were put back on the vehicle. As we were driving down the road, the truck's front wheel locked up because they took the two bolts from the caliber brackets. Wow! Could have been a terrible outcome. Thank God my husband knows how to fix cars himself. Shame on you Gerber Collision. read more

My vehicle has been at the shop for the past 5 -6 weeks to repair passenger side doors . Today was the day all repairs should've been completed. I have called to verify job completion and was notified that my car will be there for another 2 weeks which makes it 2 months total. Not a single phone call to update me on the status of the repair. I find it highly disrespectful and unprofessional. Do not take your vehicle there- unreasonable repair times and zero communication. read more