100% DO NOT RECOMMEND!!…read more
My experience with Safelite has been an absolute nightmare from start to finish. What should have been a simple windshield replacement has turned into a four-month-long disaster involving six separate visits, eight different technicians, and $500 wasted--all for a windshield that is STILL leaking.
It began on January 24, when technician Austin replaced my cracked windshield and broke the side panel in the process. He told me he ordered clips to fix it and that someone would follow up. No one ever did.
Soon after, the windshield began leaking severely, leading to flooding on my passenger-side floor, absolutely soaked and began to cause damage. On February 19, another tech came out but didn't even bring a new windshield--he just re-installed the same one, still with no replacement part for what was broken in January. Also came to fix my windshield while it was storming... makes a lot of sense.
Another appointment was scheduled, but Safelite cancelled it without informing me. I had to call and reschedule myself. Technician Kevin came out, acknowledged the leaking, and told me to make yet another appointment.
On March 18, a different technician showed up. I explained my ongoing issues, and he told me he was only assigned to replace the windshield and knew nothing about the broken panel. He contacted his manager and had him call me - the manager was rude, dismissive, lacked customer service, AND admitted they had the part but hadn't painted it yet. He said it was a "five-minute job" but couldn't take the time to do it. Unreal.
Eventually, on the sixth encounter, I left my car with them, hoping it would finally be done right. I received a call claiming the leak wasn't the windshield, but the sunroof--a clear attempt to avoid responsibility. I asked for a video of the hose test to verify and was told they'd "try" to send one. They never did.
Two days later, yet another different tech called saying my car was ready and the windshield had been replaced and side panels fixed. I asked about the video he was supposed to send --he simply said, "oh we don't do that."
(Meanwhile, back to my appointment with Kevin, he told me it absolutely was not the sunroof, and that it was the windshield. He even stated that he, too, had a BMW and the windshields can be tedious to replace on our cars. After this visit, Kevin rescheduled my appointment for March 18. He told me he has been in the industry for many years, and that I would only have to deal with him moving forward. Never heard from Kevin again. P.S. not sure if they know this, but every single one of them will tell you they are the best technician and know what they are doing. Even Austin (Technician Number One) told me this, as he assured, he would do a perfect job. He was fired like a week later.)
Guess what? My windshield is STILL leaking. FOUR MONTHS LATER.
Despite this disaster, not once was I offered even a partial refund or any compensation. I paid $500 for a windshield that still leaks, damaged interior, and a huge waste of time and energy. I've spoken to at least eight different people, and not a single one took proper ownership or resolved this. As someone who works in the hospitality industry, I am genuinely embarrassed for the service standard, or lack-thereof, of Safelite.
This has been one of the most frustrating and unprofessional experiences I've ever had.
I wouldn't wish this on anyone, not even my worst enemy.
DO NOT USE SAFELITE IN BRUNSWICK, GA.
Save your time, your money, and your sanity.
