They were pretty prompt in getting back to me. Patched my chipped windshield without issue. I had ordered a pair of wiper blades and rather than attempt to cob them onto my truck, the attendant kindly refunded me since what they had in stock didn't fit properly. Decent bang for your buck. Trust me it's better than replacing a window entirely. read more

100% DO NOT RECOMMEND!! My experience with Safelite has been an absolute nightmare from start to finish. What should have been a simple windshield replacement has turned into a four-month-long disaster involving six separate visits, eight different technicians, and $500 wasted--all for a windshield that is STILL leaking. It began on January 24, when technician Austin replaced my cracked windshield and broke the side panel in the process. He told me he ordered clips to fix it and that someone would follow up. No one ever did. Soon after, the windshield began leaking severely, leading to flooding on my passenger-side floor, absolutely soaked and began to cause damage. On February 19, another tech came out but didn't even bring a new windshield--he just re-installed the same one, still with no replacement part for what was broken in January. Also came to fix my windshield while it was storming... makes a lot of sense. Another appointment was scheduled, but Safelite cancelled it without informing me. I had to call and reschedule myself. Technician Kevin came out, acknowledged the leaking, and told me to make yet another appointment. On March 18, a different technician showed up. I explained my ongoing issues, and he told me he was only assigned to replace the windshield and knew nothing about the broken panel. He contacted his manager and had him call me - the manager was rude, dismissive, lacked customer service, AND admitted they had the part but hadn't painted it yet. He said it was a "five-minute job" but couldn't take the time to do it. Unreal. Eventually, on the sixth encounter, I left my car with them, hoping it would finally be done right. I received a call claiming the leak wasn't the windshield, but the sunroof--a clear attempt to avoid responsibility. I asked for a video of the hose test to verify and was told they'd "try" to send one. They never did. Two days later, yet another different tech called saying my car was ready and the windshield had been replaced and side panels fixed. I asked about the video he was supposed to send --he simply said, "oh we don't do that." (Meanwhile, back to my appointment with Kevin, he told me it absolutely was not the sunroof, and that it was the windshield. He even stated that he, too, had a BMW and the windshields can be tedious to replace on our cars. After this visit, Kevin rescheduled my appointment for March 18. He told me he has been in the industry for many years, and that I would only have to deal with him moving forward. Never heard from Kevin again. P.S. not sure if they know this, but every single one of them will tell you they are the best technician and know what they are doing. Even Austin (Technician Number One) told me this, as he assured, he would do a perfect job. He was fired like a week later.) Guess what? My windshield is STILL leaking. FOUR MONTHS LATER. Despite this disaster, not once was I offered even a partial refund or any compensation. I paid $500 for a windshield that still leaks, damaged interior, and a huge waste of time and energy. I've spoken to at least eight different people, and not a single one took proper ownership or resolved this. As someone who works in the hospitality industry, I am genuinely embarrassed for the service standard, or lack-thereof, of Safelite. This has been one of the most frustrating and unprofessional experiences I've ever had. I wouldn't wish this on anyone, not even my worst enemy. DO NOT USE SAFELITE IN BRUNSWICK, GA. Save your time, your money, and your sanity. read more

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I made an all day appointment for my 2015 GMC Terrain on 8/13/2025. I dropped it off around 7:30am that morning expecting it to be done by their close of business (5pm EDT). I noticed a missed call so i called them back at 912-289-8405. I asked about the status of the vehicle and he told it has been started yet. He said it should be done today but not sure when. I explained to him I had a 6pm appointment and expected the vehicle to be done by close of business which was 5pm. He checked with the service tech and stated it won't be done by then. He gave me the option of rescheduling and told him no, I would just pick it. Upon my arrival I went inside and all he said was here is your key. No apology or additional explanation. I explained to him as a customer I expected the vehicle to be done during business hours. He explained to me his location is expected to service all the scheduled appointments but also have a couple of more in case someone cancels. I said so you overbooked and he said yes. I told him I was never advised of this and it's not the way a customer should be treated. Why should I have an all day appointment and expect my vehicle to be ready after hours. I stated I would have been better off making an appointment to have the windshield replaced at my house because it a specific timeframe, he agreed! How can you run a business like this? I will never take my vehicles to Safelite again. Even if it costs me more money. This business model worthless. read more

Vacationing at St Simon Island , we came out of our house to find a foot or so crack in the windshield. Called our insurance company, they set up and appointment the next day at Safelite Glass . Asked to drop our car off for two hours. Had lunch and returned to have our car nearly finished. The manager and staff couldn't have done a better job. Friendly, courteous and respectful. A unpleasant vacation nightmare turn into a wonderful experience. read more

Safelite in Brunswick Ga is awesome. I recommend !! Sean came was very professional and a nice guy. I drove a 2025 Cadillac and he handled it with care. read more

The people were friendly and helpful. No surprises! The waiting room and restroom were clean. And they did a great job.