Wow! We contacted Alex, the owner of Nagy Pools, asking him to replace our liner, update our…read morechlorine system, and interface with the masons working on our pool deck at the same time. He was prompt in responding to our call, and quick in coming out to review the situation and give an estimate. His prices were very reasonable, and he was diligent in coming out to measure for the liner and arranging for installation. He also coordinated effectively with the water delivery business, saving us from having to make these arrangements ourselves. In addition to his consistently fine work, Alex was impressive in his frequent communication with us about the steps he was taking throughout the project, a quality much less evident (sadly) this day and age. His work ethic, commitment to excellence, and determination to get the job done within a reasonable time frame make him stand far above many of the other pool businesses we have worked with locally, over the 27 years we have owned our pool. We have no reservations about recommending his business, and we certainly will be working only with him for any future needs for our pool!

From the owner: Swimming Pool & Spa Openings, closings, sales, service,…read morerepairs, in ground, above ground, liners, chemicals, weekly bi weekly maintenance, underwater patching

We recently visited Rome Pool and Spas while searching for a hot tub. Their staff was great…read more Extremely helpful and educated us on the best options for our family.

We discovered our hot tub empty of water last week(Jan. '18) . We called Rome Pools and they sent…read moresomeone over within two hours! He fixed our issue and gave us his cell number if we still had problems. All was good and we are 100 percent satisfied. Happy customers.

We were greeted by Cameron Provost, who patiently helped us find a single person sauna. We had…read morepreviously purchased a double traditional sauna there. Cameron is very kind, professional and knowledgeable. We're thrilled with this carbon sauna, and the special chocolates that Cameron sent us in thanks.

DON'T BUY FROM ALLEN POOLS! They do not stand behind their work. We bought a hot tub about 6 months…read moreago. We placed it about 20 feet off the ground on a deck. One day it stopped working. Due to their poor installation workmanship, they failed to seal any openings so mice got in and ate wires. They refused to take responsibility for this and blamed the manufacturer. We googled this matter of installation and across the board every article said sealing holes is one of the most important parts of installation. Allen Pools said they NEVER seal holes. They have totally blown us off, not even returning phone calls. All we want is to have them fix the wiring (and seal holes). They have treated us poorly. Think twice about this company.

The staff was very helpful! I went in a bunch of times throughout the week trying to get my pool…read morecleaned out and running. They testes my water, gave me a detailed report and gave me a discount on a expensive filter i needed to replace.

Unknowledgeable staff, rude employee-Mackenzie. They push expensive products that do not work…read more What happened to customer service? Well it flew out the window with this group.

The prices are way too high. The help is very helpful. Thinking about going on line to shop for…read morepool supplies.

Just don't! Great first impression.....then.....nothing but trouble and annoyance. Purchased a gas…read morefireplace insert in early January. We were told it would be in very quickly as it's their slow time of the year. Well...we finally got it finished this month! They had issues with getting on our roof ....having appropriate supplies....and then telling is that we had to pay extra for a riser to block a big space from the floor to the bottom of the insert. Our schedules are chaotic at home..but we tried to make sure someone could be here when they planned to come. However planning those appointments was like planning a world tour! We would call....leave a message.....and no one would return our calls.....I don't think we should have had to pay extra....but to be honest.....I just wanted to be DONE!!!! My advice......look elsewhere.

A few summers ago we made the decision to have an in ground pool built by Precision Pool and Spa…read more It was a great choice. We love our pool and use it every day in the summer. We've found that the sun-shelf is a perfect place to sit back and relax as we watch the sunset each summer evening. The team at Precision are so helpful and efficient when they service the pool for the opening day and in early October when it's time to close it for the season.

Precision is truly as good as it gets! From the minute Dave Cox owner of Precision Pool and Spa…read morestepped into my home I knew he was the person to build my pool. The service is incredible! Dave took care of EVERYTHING, I sat and told him exactly what I wanted and so delivered it and more, he had my back! My pool is SPECTACULAR, I feel like I am at a high end resort! THANK YOU Dave, Danelle and their AMAZING TEAM for taking such good care of me and standing behind your amazing products and service.

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

So happy to have found Jerry. I had a major issue with my hot tub, and not knowing exactly what it…read morewas I made an appointment for an assessment an hopefully a repair. Upon Jerry's arrival he realized the leak was a simple hose connection. Jerry was extremely knowledgeable and confident in his work. Everything was done in a timely manner. He even had to return at no extra charge to reseal the connection with a different product. My tub is working beautifully now and the cost was extremely reasonable. Jerry was also a great guy and simply a pleasure to be around. Highly recommend with any hot tub issues and more.

Madison was incredibly kind, knowledgeable, and passionate about helping us as first time pool…read moreowners get our pool up and running. I definitely recommend this place.

We purchased our pool heater at this business in 2021, since then they have opened and closed the…read morepool each year. They opened it this year (2023) in May by the last week of June I noticed a leak from one of the pipes attached to the water heater. I called Riverside Pools and Spas and they sent a service person to repair it. I received a bill for $281.83! I was informed by the representative of Riverside Pools and Spas, when I called to question this charge, that because I contacted them so long after installation (2 months) that the $165.00 service charge was correct. Of course this would be the summer when because of the amount of grey and rainy days we did not use the pool as often and I did not notice the leak sooner. The service person indicated that the glue used to join the PVC pipe had failed, most likely because the heater had been turned on too soon after the pipes were joined, it would have been good to know this before it was turned on. What ever the case plumbing is not covered by a warranty. Lesson learned, we will be shopping for new pool service center, and I cannot recommend this business to anyone. If you do use them I encourage you to carefully check their work right after it is completed.

This is the place to go for Hot Tubs. Thats all they sell and they do it better than anyone else…read morearound. Top quality hot tubs, made in the USA! Always answers the phone and thoughtfully explains every detail you need. The best service I have ever encountered. 5 stars indeed!

I had a leak in my hot tub and called Mark as a friend highly recommended him. He called,me back…read morepromptly with an estimate and was able to get to me within a couple days. He gave me an estimated time and then texted me when he was on his way. He was very thorough in looking my hot tub over and explaining to me what he was repairing and why. I will definitely use him again if I need further service.

Couch they delivered has a HUGE SAG in the middle . That was 12/22 , now 2/21/23 . Still no couch …read more Contact the Attorney General and the BBB. Said it would be this week , but upon calling them said sometime in March ! Really ??? At this point I just want our money back . Contacted a lawyer , now let's see what happens!

Actually I would give zero stars if I could. My stepmom bought me a rather expensive recliner built…read morefor large people. It broke within two months. Called, two months and countless phone calls later, a repairman shows up, says, two weeks, I'll be back. Two months later (and a report to the BBB) he shoes up and has the nerve to charge my stepmom $65 to fix it! Grand total $850+$50delivery+$50tax+$65repair=$1015!! Could've gotten 2 Lazy-boy recliners at Boscovs for$899! Live and learn, but hell no! Never again! A note to the owner, I said I'd take my bad review from Google, which I did.