Wow! We contacted Alex, the owner of Nagy Pools, asking him to replace our liner, update our…read morechlorine system, and interface with the masons working on our pool deck at the same time. He was prompt in responding to our call, and quick in coming out to review the situation and give an estimate. His prices were very reasonable, and he was diligent in coming out to measure for the liner and arranging for installation. He also coordinated effectively with the water delivery business, saving us from having to make these arrangements ourselves. In addition to his consistently fine work, Alex was impressive in his frequent communication with us about the steps he was taking throughout the project, a quality much less evident (sadly) this day and age. His work ethic, commitment to excellence, and determination to get the job done within a reasonable time frame make him stand far above many of the other pool businesses we have worked with locally, over the 27 years we have owned our pool. We have no reservations about recommending his business, and we certainly will be working only with him for any future needs for our pool!

From the owner: Swimming Pool & Spa Openings, closings, sales, service,…read morerepairs, in ground, above ground, liners, chemicals, weekly bi weekly maintenance, underwater patching

I would not recommend Rome Pool and Spa based on my experience…read more Initially, I was very disappointed with the poor communication that occurred leading up to the installation of my liner. They then installed a new liner in my pool, but during the installation my pool frame was damaged. After discovering the damage, I immediately contacted them to notify them of the damage. The management (Beth) was unreceptive to request to assess the damage and I made multiple requests to attempt to rectify the situation by repeatedly asking to have them come back and assess the issue. Rather than taking the time to inspect what happened, they were dismissive and unprofessional throughout the entire process. Instead of accepting any responsibility or even investigating the damage, they blamed the winter weather, suggesting that leek and fold in the frame following the liner installation, was a result of rust never brought to my attention and winter wear and tear. Those explanations made little sense given the circumstances, and they seemed more interested in avoiding responsibility than helping resolve the problem. especially since a new liner should never leak. Good customer service doesn't end when the job is finished--it includes standing behind your work if something goes wrong. Unfortunately, this company refused to cooperate in any meaningful way or work toward a fair resolution. If you're looking for a company that stands behind its workmanship and treats customers professionally after the sale, this was not my experience.

We recently visited Rome Pool and Spas while searching for a hot tub. Their staff was great…read more Extremely helpful and educated us on the best options for our family.

We were greeted by Cameron Provost, who patiently helped us find a single person sauna. We had…read morepreviously purchased a double traditional sauna there. Cameron is very kind, professional and knowledgeable. We're thrilled with this carbon sauna, and the special chocolates that Cameron sent us in thanks.

I wish I could give Allen Pools negative stars…read more Be aware -- they are selling you an item the cost of a car and have no interest in helping make sure you are happy at the end of the transaction. You will need an electrician, and patio -- and they will not help you coordinate with those people. The sales team was lack luster and completely uninterested once they had my $20,000. They will not help you make sure that specs and directions are thought out or considered. It may be that your ridiculously expensive hot tub is facing the wall of your house, with the cover blocking the view. Also, the head of delivery interrupted me, talked over me, yelled at me, hung up on me then told someone else not to connect me with the manager. Some of the worst customer service I have ever experienced. They will take your money and will not stand by their work.

The staff was very helpful! I went in a bunch of times throughout the week trying to get my pool…read morecleaned out and running. They testes my water, gave me a detailed report and gave me a discount on a expensive filter i needed to replace.

Unknowledgeable staff, rude employee-Mackenzie. They push expensive products that do not work…read more What happened to customer service? Well it flew out the window with this group.

The prices are way too high. The help is very helpful. Thinking about going on line to shop for…read morepool supplies.

Just don't! Great first impression.....then.....nothing but trouble and annoyance. Purchased a gas…read morefireplace insert in early January. We were told it would be in very quickly as it's their slow time of the year. Well...we finally got it finished this month! They had issues with getting on our roof ....having appropriate supplies....and then telling is that we had to pay extra for a riser to block a big space from the floor to the bottom of the insert. Our schedules are chaotic at home..but we tried to make sure someone could be here when they planned to come. However planning those appointments was like planning a world tour! We would call....leave a message.....and no one would return our calls.....I don't think we should have had to pay extra....but to be honest.....I just wanted to be DONE!!!! My advice......look elsewhere.

A few summers ago we made the decision to have an in ground pool built by Precision Pool and Spa…read more It was a great choice. We love our pool and use it every day in the summer. We've found that the sun-shelf is a perfect place to sit back and relax as we watch the sunset each summer evening. The team at Precision are so helpful and efficient when they service the pool for the opening day and in early October when it's time to close it for the season.

Precision is truly as good as it gets! From the minute Dave Cox owner of Precision Pool and Spa…read morestepped into my home I knew he was the person to build my pool. The service is incredible! Dave took care of EVERYTHING, I sat and told him exactly what I wanted and so delivered it and more, he had my back! My pool is SPECTACULAR, I feel like I am at a high end resort! THANK YOU Dave, Danelle and their AMAZING TEAM for taking such good care of me and standing behind your amazing products and service.

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

Jerry is so experienced and has so much 'hot tub knowledge', he's become our 'go to' for anything…read morerelated to our tub. He's easy to work with, reliable and someone you should consider when it comes to hot tub management/maintenance.

Madison was incredibly kind, knowledgeable, and passionate about helping us as first time pool…read moreowners get our pool up and running. I definitely recommend this place.

We purchased our pool heater at this business in 2021, since then they have opened and closed the…read morepool each year. They opened it this year (2023) in May by the last week of June I noticed a leak from one of the pipes attached to the water heater. I called Riverside Pools and Spas and they sent a service person to repair it. I received a bill for $281.83! I was informed by the representative of Riverside Pools and Spas, when I called to question this charge, that because I contacted them so long after installation (2 months) that the $165.00 service charge was correct. Of course this would be the summer when because of the amount of grey and rainy days we did not use the pool as often and I did not notice the leak sooner. The service person indicated that the glue used to join the PVC pipe had failed, most likely because the heater had been turned on too soon after the pipes were joined, it would have been good to know this before it was turned on. What ever the case plumbing is not covered by a warranty. Lesson learned, we will be shopping for new pool service center, and I cannot recommend this business to anyone. If you do use them I encourage you to carefully check their work right after it is completed.

Spa Wholesaler was great to do business with we worked with Mark…read more They delivered the tub exactly when they said they would with all the products and thorough review of how to operate clean it treated, etc. We were very pleased.

I had a slow leak in my hot tub about 9 months after it was installed. Mark, with the help of his…read moreson, Michael, diagnosed the problem - which was under the hot tub and ended up being a factory defect. They spent many hours between diagnosing and repairing the problem. They were especially careful in what they did since the hot tub is in my sunroom and they made sure no water was spilled. I would highly recommend them not only for the purchase of a hot tub, but for their service.

I purchased a mattress, made arrangements to have it delivered on a Thursday. Never showed up. I…read morecalled and they said "Oh, that's Friday." I wrote the time and date while I was standing in the store. So it was supposed to be delivered at 9:30 am. when 10:00 am came and went, I called -again- and was told they didn't even open so they couldn't possibly have told me 9:30. What an inconvenience and hassle! AND they charged me $80 for the privilege. I don't like being told I'm wrong when I'm not. Nor do I like being inconvenienced twice. If you buy from them, pick it up yourself. Hmmm, maybe that's what they were trying to achieve?

Couch they delivered has a HUGE SAG in the middle . That was 12/22 , now 2/21/23 . Still no couch …read more Contact the Attorney General and the BBB. Said it would be this week , but upon calling them said sometime in March ! Really ??? At this point I just want our money back . Contacted a lawyer , now let's see what happens!