Consider yourself fortunate if they actually deliver what you purchased. They admittedly delivered…read morethe incorrect model chair in December, which they (John) acknowledged soon after delivery. Since then, we have been regularly calling and visiting the store (John) in an effort to either receive the correct chair or obtain a refund. Despite making several appointments to pick up the incorrect chair, they have repeatedly failed to show up. Their excuses range from claiming the correct chair will arrive "any day now", that "we should be happy with the chair" (even though it is the incorrect model and color) to citing factory issues. They immediately acknowledged that the incorrect chair was delivered. After their stalling they now claim that they cannot legally take the chair back because it has been so long. Our only request at this point is for them to retrieve the incorrect chair and issue a refund, which is why we are involving the appropriate agencies. Utilize a reputable company for your furniture needs and avoid a similar headache and financial loss.

Bought a Serta mattress from Wakefield Furniture in Herkimer for $1100. Waited two weeks for it to…read morecome in.Got it home to find the plastic duct taped and the tagged ripped off the mattress.The condition of the mattress was visibly used. Date on the tag said 3/20/19.Called Serta and verified bed was sold to Wakefield on 3/20/19.They took my $ and bought the latest Serta model for their showroom with a date on the tag of 9/25/19 (the date it was shipped as Serta makes all their beds to order) and sold me their 7 month old floor model. They denied it was the floor model and refused to refund my money.I was able to prove it was their floor model.Was then told "most mattress stores don't return beds" which I know is not the case.Finally get the guy to call my bank and tell them I returned the bed.He gets off the phone and refuses to give me a receipt for returning it after being asked four times.So from inside the store I call the bank to learn he made a fake phone call to them right in front of me! He was going to let me leave with out the bed and pay the bank back $1100! I won in the end but he lied and scammed every step of the way and this place should be shut down.Please spread the word!

service is so amazing, if the workers see that you're carrying a bit they ask if you'd like them to…read morebring your things to the counter to free your hands while you continue to shop. selection of goods ranges from crystals to clothing to furniture and so many different aesthetic. value of goods is a range of different types of product. certain things like different types of furniture depending on the condition of said products tend to range higher but there's really nice affordable pieces too. one suggestion i have f this shop would just be to keep the shop open a little longer. most people don't get out of work till 2-4 in the afternoon and that's right whe the shop tends to close.

From the owner: quality consignments. refinished furniture. household items. Clothing. Local foods. read more

My mother bought a dining room set from Grace Furniture the chairs fell apart in ONE week! We took…read morethem back and we're told that they couldn't replace them or give the money back all they could do is glue the chair together. Guess how long that lasted? I DEFINITELY WOULD NOT EVER GET ANYTHING HERE! If I could select 0 for a rating I would.

My wife and I recently remodeled our kitchen & dining room and after several trips to other stores…read morein the area, we went to Grace Furniture, where we should have started! The quality of the selection at Grace Furniture is so far above the "disposable" furniture you find in other big name, franchise stores, it's hard to even make a comparison. We received expert one-on-one attention from the sales person, who took the time to educate us and walk us through all our options as we built our custom dining room set. We ended up with an expandable table, 8 dining chairs and 4 matching bar stools from Mavin. We were able to choose custom table size, leg styles, finish, and a host of other details to truly make our pieces perfect for us. With free local delivery and the quality of the solid wood pieces we chose, we really feel like we got a great value from Grace furniture and will definitely be heading back when it's time to re-model our master bedroom!

Dave,Bob and Robin created a very enjoyable experience by offering constant assistance in the…read moreselection of our furniture and listening to what we were looking for. They exceeded our expectations on our purchases and described fully the differences among the selections we made which allowed us to make the correct selections. Dave and his staff understand customer relationship marketing as they determined our needs with our complete satisfaction. The delivery and set up was performed by very courteous and knowledgeable employees. The competition in our area did not meet any of our expectations for price, quality and customer satisfaction. Livingston's has a great selection and value for your money. In summary, this was the best experience we ever had and would highly recommend Livingston's Furniture to anyone who wants high quality furniture.

This was our second time working with David Livingston, owner of Livingston's Inc. DBA Livingston's…read moreFurniture, on a furniture purchase and I am so sorry that I did not write a review the first time. David is the consummate professional and his company reflects his understanding of customer service. We purchased a kitchen table and chair set from David and it was delivered on time and in excellent shape. After only a few weeks the table began to break down, some sort of manufacturer defect. David was most gracious in arranging the ordering of and the delivery of the replacement table. When it came time for us to order a new platform bed, we knew that the only place we wanted to do business with was Livingston's Inc. DBA Livingston's Furniture. We went in on a Sunday and while David was not there, his sales staff was most pleasant and reflected the level of customer service we had come to expect from David. As always, the price was more than fair and the salesman agreed to haul away our old box spring and bed frame for a nominal fee (again, more than reasonable). The delivery was terrific once more. We live in a house built in the 1870's and getting deliveries in and out of the house is not easy. Further, we live downstairs from the main level and communicating where we live and how to get into the house is difficult. The driver was courteous and expertly assembled the bed in a matter of minutes, then hauled the old (badly damaged) box spring from old stone storage room. We love supporting small businesses and I encourage all Fulton-Montgomery area residents to support David Livingston and his family's business that has been serving our communities since 1901. Thank you David and team for another great experience!

I visited this location when spending time with my cousin last month. We were redecorating her…read moreliving room and entry space. She purchased a variety of items over the course of two days. One of the items we fell in love with was a large framed canvas to hang over her sofa. Unfortunately, all three pieces had visible damage. We asked the cashier if we could receive a discount being there weren't any additional undamaged pieces. Not expecting much, we were pleasantly surprised when the manager visited and offered to take 50% off with the condition it would be a final sale. My cousin purchased the painting and we did our best to conceal the damage to the frame before hanging it. It really is a perfect addition to her home! We also located a really pretty lamp during our light fixture search that matches her picture frame beautifully. Finally, we picked out some odds and ends and were able to find most of what she needed over the course of two shopping trips. The selection of merchandise is good and the customer service is great. I recommend shopping here when searching for home decor.

Coming up on 3 months for a quoted 1 month lawnmower repair. Maybe I will get it back by Winter?…read more Also, the cost is 2x what makes sense. Should have just repaired it myself, or replaced it with FB Market find for have the repair cost. Oh, and their system is down so when their employees do show up for work, they can't tell me any status.

I needed a new bed frame, and I had a hard time finding one that I liked within my limited budget…read morein my area, so I started searching in other cities and came across one from Lavoda. It's a really nice platform bed frame, very sturdy and aesthetically pleasing. It was easy to assemble by myself. Their New Year's sale made the price very affordable. My order came in much faster than I thought it would, and pickup was very easy. They have a nice showroom and two big warehouses, so finding what you are looking for there is pretty easy. My only complaints are that I had to call to order it instead of placing an order on their website, and the salesperson who initially took my order was a bit rude. However, when I called back the following week to check on my order, I spoke to another salesperson who was very nice and helpful. Overall, I recommend Lavoda if you want a nice piece of furniture at a good price.

From the owner: Our philosophy is really quite simple...to provide exceptional value on quality home furnishings…read more As a local, family-owned business, we at Lavoda Home Furniture strive to find furniture that offers the utmost value to our customers. Our family has been serving the area's furniture needs for almost 20 years. Drawing from past experience as a furniture wholesaler and mattress specialty retailer, we are able to provide extensive expertise as a furniture and bedding store. Our 3 floor showroom is filled with quality home furnishings and accessories for every room, taste and budget. Our low prices lie in our ability to keep low overhead cost, which gives our customers the highest sale satisfaction. Since our opening in May of 2013, our customer base grew substantially specifically due to our consistent customer referrals. Lavoda Home Furniture has become a favorite furniture destination in the Utica-Syracuse area. We realize that customers have many choices when it comes to their furniture needs. Our entire team works hard to make sure those needs are met. We welcome the opportunity to be your furniture store!

John Froass & Sons has the most beautiful high quality furniture that is reasonably priced. They…read moreoffer a discount for cash and check purchases. The fabric choices are endless on brands like Hallagan. We have been buying furniture from Froass for many years because of the outstanding service and quality. Peaceful atmosphere to browse or buy.

Wonderful! Classic furniture without being frumpy. Good/fair prices too. They helped us find the…read moreperfect L shaped couch. It's built well and I have no doubt it will last many years!!! Will definitely go back to buy from them!!! Worth the drive!!!!

Very professional had an issue with the cover that went around the unit no fault of there own but…read morerectified immediately excellent customer service over the phone as well

Great service! Tech patiently answered all of my Senior Citizen questions, too! My gas insert is…read moreall ready for the Winter and I'm a happy customer!

The professional approach adopted by this family run business compares extremely well with the two…read moreother companies we dealt with when looking to get some carpet installed in our master bedroom. First, the estimator (Mark, the owner) made it to our home on time as promised, and he generated a very competitive estimate. Then the install was scheduled at a time of our convenience and the installers (Corey and Dave) showed up on time and were ready to go. They did their job extremely well while showing great respect for our home while carrying stuff in and out. We couldn't be happier with the Enjem's experience and highly recommend this company to anyone who's looking for a flooring solution. By the way, we drove 55 miles to the Enjem store and had no trouble getting served - I think it was during the lunch hour, as well. Not sure why my reviewer location is identified as being San Francisco - I'm from Old Forge, NY.

I have worked with Enjems for over 20 years and found them to be an excellent flooring store. Their…read moreprices are fair and the installers are excellent. Additionally, if there has ever been a problem, it was addressed immediately. We have even been told sometimes that a replacement of an existing floor wasn't necessary as it was still in good condition. They don't try to sell you something you don't need. Excellent.