May 2, 2024 I want to thank and recognize Oneida Carpet…read morefor their excellent customer service. I have had the pleasure of working with Oneida Carpet a number of times so when I moved and my fiancé Mark & I decided to remodel our kitchen I went to Oneida Carpet for flooring. Tara took the time to help me choose a luxury vinyl tile to compliment the colors of the new kitchen cabinets we were having installed. She also took the time to come to the house and measure the kitchen area to ensure the right amount of flooring was ordered. Due to timing issues I purchased the flooring from Oneida Carpet and my contractor installed it. However, soon afterwards we noticed some of the vinyl tiles started to make snapping & popping noises when walked on. I called and talked to Tara about it. Within a few days Scott came to the house to check the floor. He found some of the tiles had broken where they interlock and would need to be replaced. So I set up for Oneida Carpet to return to correct the flooring. Scott removed the floor, inspected each tile for defects, corrected the floor where it needed to be leveled more and reinstalled the new flooring. It took him 2 days to correct and reinstall it. Once it was done I was only charged for the additional flooring material and supplies needed, they waived the cost of labor & installation. The floor looked so nice until once again it started to sound like we were walking on "Rice Krispies' snap, crackle, and pop. Scott came back out again to check the floor and found the locking mechanism failed on many of the tiles and where defective. Knowing this time the floor was installed correctly Oneida Carpet contacted the flooring manufacturer since it should have been under warranty. After multiple calls placed by Oneida Carpet to both their company sales rep and the flooring manufacturer, the manufacturer stated the problem was not covered. To say the least the response of the flooring manufacturer was unprofessional and discouraging. At this point Oneida Carpet chose to do what few businesses do today. They made the decision to honor the guarantee the flooring manufacturer wouldn't. Scott & Tara told us to come into the store and chose a new luxury vinyl floor and they would replace the cost of the new flooring. Today after many headaches we have a new kitchen floor that is completely quite when we walk on it and it looks beautiful. Oneida Carpet has chosen to no longer carry product by that flooring manufacturer. They do carry many brands that stand by their guarantee, just like they do. Thank you Judy Witchley & Mark Zieman

Oneida Carpets, put a new carpet in my elderly mothers apartment in Canastota..she was so worried…read moreabout how they would do it, with all the furniture in there..she talked about getting a uhaul for the day, she didn't want her things outside if it rained..no matter how much I tried to reassure her that my brother would come by and handle it, she was worried.. Well my brother didn't show up.. The workman handled everything himself...my mother was so impressed by his patience and hard work, she couldn't stop praising him.. She couldn't read the workman's writing, so we don't know his name, but thank you, thank you , thank you, for being patient and getting the job done.. I live out of state and it's nice to know there are good people out there doing great things !!

Rochester Hardwood flooring went out of their way to make sure the floor color marched the rest of…read morethe house. It lookes wonderful. It had big ink looking stains and digs from previous owners. The floors look new. They came to the house to give us an estimate within days. The price was very reasonable. And to our surprise they were right on schedule. Very professional, friendly, very reasonable price. Highly recommend

From the start Paul's experience and confidence in refinishing our floors was apparent. While we…read morewere afraid that the floors couldn't be salvaged, he saw the treasure we had hidden beneath years of neglect, dirt, and faded old stain. He dedicated time and effort into patching, replacing, sanding and clear coating the floors. The before and after are near unbelievable and the shock we get from visitors now about our "gorgeous floors" never gets old. Would highly recommend and use again for any wood flooring needs.

I contacted this gentleman about potentially fixing my garage roof, and offered to text him videos…read moreof the issue. He said that would be helpful. I texted the videos, and then heard ... nothing. I called the next day, and he picked up, but then hung up immediately. I called back and the conversation went something like: ME: "Hello, I sent you the videos yesterday and I..." HIM: "I got 'em." ME: "Sooooo..... is this something you can fix?" HIM: "Yeah, I'll give you a call." That was month and a half ago. I found a different and more responsive contractor to solve my problem.

Took care several jobs very quickly. Great communication. Highly recommend. Even went above and…read morebeyond to complete a job that another contractor left unfinished.

*update* in response to the reply that they don't do installs.....the picture on the website shows…read morean install. That would make it false advertising. * end of update I'm not pleased with their handling of my project. The website shows pictures of a fence install. I contacted them to set up a quote and received two text messages. First to contact them to dis uss and then today telling me they don't handle fence installs. WTH?!?! They instead referred me to someone else. I'm not pleased that this was handled this way. I doubt very much that I'll ever use them given they can't even handle normal business communication properly.

Very unprofessional business operation leaving employees on job site with no mode of transportation…read moreto and from the job site on a construction site with injury potential . The owner googling how to do the job while on the job and then not doing the job correctly. Then having a subcontractor repair mistakes on the job site for free . Leaving upset customers with incomplete jobs with no schedule to complete it

This company is a joke... for all the knowledge they say they have is a joke…read more.. this company didnt even want to dig out dirt to level the ground to lay the crush stone and rebar to pour the 6" concrete that was verbally agreed upon. so he had to reschedule the pour and couldnt get it soon enough for him to get paid his balance so he wanted to come bring bags to lay his concrete but for the (8x20) size of slab it would need over 200 bags of concrete. So this sounds funny. Then I did my own research, and he was to clean out all the old concrete and blacktop and any branches to make sure all debris was out so the prep can be set for the laying of the concrete. Only took him a total of 5 hours (in 3 different days to total those hours) to do his demo of all the old material. He definitely is the kind of person who tell you one thing verbally and do totally different in his work. He does not show up for work when he tells you he will... He is always non communicable. He says he doesn't need to talk with the person who hired him to do the work. He does not think he is doing anything wrong, but when you only work only 2 hours on a day that he chooses to work, and not consecutive days at that. How do you work like that to prepare any job site for a project to get finished. In all reality, he does not even clean up his mess he just leaves it all around on your property for the next time he comes back which is not the next day. It is when he thinks he should come back to the job site to do more work. Project was to lay an 8' x 20' concrete slab; he thinks its ok to frame in with just a 2 x 4 and not clean out the area which he just pulled up old black top crumbles and old concrete crumbles. when you do your own research is says that all debris need to be cleaned out, so the concrete does not heave or get spider web breaks in it. He is not consistent with his ability to accomplish the task you want done. I will never recommend his company for he wouldn't even admit to the verbal conversation we had. IF YOU WORK WITH HIM DONT SIGN HIS AGGREEMENT WITHOUT HIM PUTTIN THE COMPLETE SCOPE OF WORK IN THE AGGREMENTEMENT BECAUSE HE WILL ACT LIKE YOU DID NOT HAVE A VERBAL COMMUNICATION REGARDING THE SCOPE OF WORK TO BE DONE. NOT AT ALL DEPENDABLE! NOT EVEN TRUTHFUL ABOUT CONVERSATIONS SO MAKE SURE IT IS ALL TYPED IN HIS AGREEMENT. BECAUSE ONCE YOU SIGN THAT CONTRACT HIS SCOPE OF WORK BECOMES DIFFERENT FROM WHAT YOU SPOKE ABOUT.

"A&W Concrete and Construction" out of Whitesboro, NY. Mr. Adam Owens the Contractor did some…read moreshoddy workmanship for me they did not complete the work my sidewalks and front of my home are a mess, rocks everywhere, debri. I had to tape off the front because it's dangerous. I had to clean up after them told them not to leave tools and important items laying around as to may get stolen around here where I live and actually almost did. Now they won't return my texts, calls or emails. I trusted them I paid them a deposit, made sure they had electricity and water checked in periodically. Work demolition started out great they cleared old sidewalks and front area of my home cleaned it up nice. When it came down to getting the area ready for the pour of cement this is when it went downhill and the pour itself a nightmare. Some areas didn't get filled others wrongly spread the lines and grooves where not put in accordance to city standards, they didn't wait left property right away some of the men looked like they didn't know what they where doing the list goes on and on. I sent Adam pictures of how my front of the house should have looked 2 times and gave him the city guidelines for the sidewalks. Adam stated he knew how to do sidewalks I saw pictures of their work on their website and Yelp it's amazing. He tried to make it right after asked me for more money for materials to only make the job worse. You have to see this to believe it the sidewalks are not leveled, trip hazard, water piles on it, he left gravel pile in the middle of sidewalk. The sidewalks are already cracking and falling apart. They never put dirt back on the sides of sidewalks so there are gaping holes just horrible they scrapped up my driveway. I've tried reaching Adam many times at one point he wrote me back via email and stated he has intentions of returning to the property but didn't show up yet. He sent me an appt. txt never showed up. Adam and crew are not punctual at all many times have shown up late or in the afternoons with excuses somedays didn't come at alI wasting my time I took off from work. I had to constantly call and text him a job that should have taken 1 to 2 weeks has turned out to be more than a month now a true nightmare. I'm over it so upset, frustrated, stressed, feel like I been taken advantage of idk if he is doing this because I am a single woman this is not right and not how you conduct business with people. I don't get it he was a nice guy, respectful, knowledgeable, friendly at first until I expressed my dissatisfaction with the work. I told him if he didn't know what he was doing he should of said something from the beginning. These sidewalks now have to be torn apart and redone all over a waste of time, materials, money, and trust. I don't have money like that I took out a loan I have already started paying back and still don't have my finished sidewalks and front of my home completed correctly. He is a fraud. He gave me an excellent quote in the beginning to only play games after. I posted this so others are wary of this man and don't fall into the same mistake I did.

The service that was provided was perfectly professionally done.I couldn't ask for anything more.I…read morewould definitely recommend the company. the thing I hate the most.Is that I couldn't give em 6 stars

I needed my furnace replaced. After 3 days of being perked around by other companies, I finally…read morelucked out and found BMR. They were professionals from the initial phone call throughout installation and beyond. I was treated fairly, with respect, installers were excellent, and the owner even called after they were done to ensure everything went well. Highly recommend!

Excellent job painting my house in Cicero NY. Al and Wayne were here promptly everyday and are…read moreconsummate professionals. Great care preparing the house w scraping and treating wood where needed. Replaced some rotted wood panels. Great job painting. Replaced an exhaust vent free of charge. Did not exceed estimate. Personable and easy to deal with. I highly recommend this company

We had seen many homes in our Neighborhood painted by AJF. We contracted him to paint the exterior…read moreof our home. They were prompt arriving every morning early and working hard all day! Neat with clean up and good with detail. Looking forward to him coming back in the spring for our decks. The Goodale's Cicero, NY