It has taken me several years to write this review, but I feel a moral obligation to warn others of…read morethe deception/financial ruin this company caused. I am still paying the price for their greed, egregious errors, & dishonesty, and the community deserves to know. To begin, this company was not licensed to perform remediations when we used them--something I confirmed directly w/ the NYS Department of Labor. They also misrepresented their qualifications, falsely claiming to hold third-party mold certifications, which I later verified they did not. Despite this, they advertised & conducted mold work, which appears they were not legally allowed to perform. What began as a very minor basement leak should have been a simple water mitigation. Instead, it was turned into a massive insurance claim and year-long ordeal, directly caused by their deception, greed and critical errors. From the start, they brought in contaminated, antiquated equipment--including unsafe air scrubbers--solely to inflate the claim and maximize profit. When I confronted them with photos, the wife admitted it was an "oversight," apologized profusely, and begged for another chance. She promised in writing (which I requested) to replace the contaminated equipment, cover air testing, and pay for my HVAC to be cleaned, since their dirty scrubber had been placed right next to my main intake. Despite these assurances, she later tried to retract promises. Even after their so-called "thorough" cleaning, I remained concerned. I hired an independent mold hygienist, who confirmed that their replacement scrubbers were still contaminated and that their work had been subpar. The hygienist used a specialized machine, (to the tune of roughly 10K to test). They stated the output air from their 2nd "allegedly cleaned" machine was more polluted than the air going in--a shocking level of negligence. As a result, a second company had to completely redo their work. This raised my claim by tens of thousands dollars, caused months of disruption in my home, and led to my homeowner's rates tripling--costs I am still burdened with today. When my insurance company attempted to recoup damages, they discovered Redeeming carried extremely poor liability coverage. Their cut rate insurer denied the claim outright and offered no appeal, leaving me with no recourse, short of costly legal action. This is not something reputable insurance companies do. This speaks volumes about the kind of business they run. Please know that You may be faced with same outcomes, if you have similar issues. Your only option may be to hire an attorney. In summary: this company operated without proper licensing or certifications, lied about their credentials, brought contaminated equipment into my home multiple times, and failed to follow proper remediation protocols. They made promises they later tried to break, became combative when confronted with independent findings, & ultimately left my family with financial/emotional hardship that continues to this day! Redeeming Restoration presents themselves as religious and trustworthy, but in reality, they are deceptive, unprofessional, and negligent. Please understand the risks of hiring them. My hope is that by sharing my experience, I can prevent others from suffering the same fate. I can also provide copies of my emails to Sheri, after she tried to rescind her promise to offer duct cleaning, after begging me to not fire them after 1st discovery of contaminated equipment. I can also send photos of the specialized hygienist equipment showing their contaminated equipment too. It should also be stated that my insurance company is one of the largest and most reputable companies out there. They'd reviewed/approved the second cleaning, based on the hygienists inspection/recommendations, due to Redeeming's subpar work. These are true professionals in this industry, possessing college degrees, unlike Redeeming. Redeeming is not trustworthy & Sheri is a bold faced liar, who openly admitted to me that her family has become "laxed" in their quality of work. Steer clear & feel free to ask me questions if you want help deciding who to hire. I have recorded conversations, insurance paperwork and pics. They refused to even refund my deductible at the end, which my insurance fought for. They could've reached out at the end to work out an amicable resolution for all. They didn't deserve to profit off me or my insurance company after all their errors, but they were still paid thousands for their shoddy work that was Deemed Unfit ! I also have my insurance litigators emails saved as well. I'll send anyone this info if they want it.

I have to say how impressed I was with this organization. They responded immediately to my call…read more Somebody was here the same day to look at the problem and they were working on it the very next day. The fellows that worked on the house were extremely knowledgeable, pleasant, considerate and hardworking. This is my first ever flood in a home and I depended on them to get me through the whole process which they did and I am thankful.

dean himself was great. the guys he employed. not so much. broke a window that wasn't touched by…read morethe fire, the threw away things that we were told to put in specific places, very important documents that I'm not sure I'll be able to get back, tools are missing. overall not a 50k job well done.

In one of the most difficult times in my life, Dean from Disaster Services will be remembered as…read morethe hero who continuously bent over backwards to help me, when no one else would. My first interaction with Dean was a phone call, during which I anxiously explained how I had left water running in the bathroom, causing a leak into the basement. Within a matter of minutes, he had assessed the leak/inspected moisture levels in the basement ceiling. In the most efficient manner I've seen by a professional, he told me that his work was not required and that I had NO insurance claim whatsoever. He left shortly thereafter without even charging me for the emergency house call! Needless to say, Dean could easily have taken advantage of my fear of mold-growth and charged me a few thousand dollars to put his fans in. Instead of capitalizing on the fact that I was completely clueless and would have paid whatever amount he said was necessary, he was dead honest with me, when he certainly didn't have to be. He came immediately, assessed the situation, and calmed my spirits, all free of charge. Now, fast-forward one month... We put our house on the market, and the home inspection revealed that we had mold (totally separate location from the prior bathroom leak). Of course, I called Dean immediately. Within two weeks, we passed the mold clearance test, due to Dean's immediate response and successful cleaning. We had numerous other issues called out for repair in the home inspection including but not limited to a roof leak, electrical/wiring problems, and a vapor barrier requirement in the crawl space. Now here is where Dean continued to surpass any and all expectations I may have had regarding his services. He provided me with numbers for contacts who could address each of these issues. He took it upon himself to personally call the roofing company, the electrician, and the mold sampling/testing company to explain my situation to them. Furthermore, he personally scheduled dates and times when those third party companies could do the required repair work, all with the most reasonable estimates you could imagine. It was like he put himself in my shoes and literally started making phone calls on my behalf. Additionally, Dean happened to notice that the sump pump was running continuously, while doing his mold removal. Being the good human that he is, he took it upon himself to take off the sump pump cover to take a look, even though the sump pump had nothing to do with his mold removal agenda. He explained to me exactly why the sump pump was running over-time and gave me step-by-step instructions to fix it myself, so that I wouldn't have to pay for yet another pricy project before the sale of the home. The next month, I moved to Arizona, even though the NY house hadn't officially closed. The buyers' last walk-through of the home revealed that mold had come back in the basement because I had neglected to run a dehumidifier after Dean did the first round of mold removal. Hearing about this mold re-growth after I was already in AZ was like a nightmare come true. And of course, guess who I called? Dean picked up on the first ring. I explained the situation to him, and he was over at my NY home the next day. I told him that I didn't have a dehumidifier running in the living space in the basement (since I had removed it the day that I moved), that one would need to be installed and hooked up to drain in the sump pump, and that the sump pump would need to be fixed since I never got around to fixing it. He purchased a brand new dehumidifier on his personal credit card and sub-contracted a plumber to fix the sump pump for me. He personally set up the dehumidifier and removed the second round of mold at a rock bottom price. I would never have been able to close on my NY home if it weren't for Dean and his willingness to help me with things that were WAY beyond his job description. The world would be a different place if more people operated like Dean and selflessly put the good of others before the good of themselves. I will never forget Dean and his company, and how he single-handedly helped me climb out of one of the deepest holes I've ever been in. Thank you from the bottom of my heart, Dean. You have set the bar unimaginably high for professionals everywhere.

Marty and team provide detailed cleaning services for our office and superior carpet cleaning…read more Their staff can be trusted and are highly efficient. Their services allow me to focus on my clients and save me time! Thanks!

The CleanTec crew did a great job cleaning up after water and mold damage in our home. They took…read moretheir time making sure the job was done right, and we are very satisfied with the services performed by this local company.

Emily and James was phenomenal. They were very knowledgeable about my situation of removing lead…read morefrom my rental property I would recommend anyone to Blue Line removal to ascertain any problems that you have in the future I would like to thank the both of them very very much for taking care of my situation. I can't thank you enough.. Missy Grant

From the owner: BlueLine Disaster Solutions, Inc. is a full service restoration contractor performing services for…read moreWater Damage Mitigation, Fire & Smoke Damage Mitigation, Mold Remediation, Mold Assessments, Contents Restoration, Environmental Services, Bio-Hazard Cleanup & Reconstruction Services.

Jim Stephens is a man of his word and comes through every time. I appreciate Mike and Tom as they…read morecame back to fix a project that their salesmen Scott Pietrzak created. Everyone at Woodford has been really helpful except Scott, I would stay away from using him as your point of contact salesmen. Both Tom and Mike came over to review the problems even though Mike was on crutches! Very impressive. I had two projects with them for a total of $25,000.00. I would use them again as long as they sent Jim Stephens as the project manager.

At the Woodford Brothers web site I requested help with a sagging porch and they set me up with an…read moreappointment. I received a call before the appointment and heard two things that suggested they weren't the right company for me. First, during the phone call I was encouraged to read the material they'd sent me in the mail describing in detail the specific services they offered. That was a red flag for me because we had not yet established what specific service would be the best solution for my specific need. In fact, during the visit, the Woodford person ended up proposing a contract for a service that did not match the pre-printed material they'd wanted me to read. In other words, the company was initially focused on specific solutions before they had determined the problem. Second, during the call the 5% discount for same-day signing of the contract at the time of the visit was mentioned. That was also a red flag for me because it indicated that they didn't want the kind of customer who evaluates multiple options and then selects the best fit. During the visit, the Woodford person made it clear that he was not familiar with the three or four sentences I had written at the Woodford web site to describe my problem in the first place. That seemed to indicate a basic flaw in the operation of the business. I would be wary of this company.

Shiw uo to do inspection of basement but then never provide with free estimate as advertised,…read more never return phone calls or answer emails... horrible customer service

Good guys they did quality basement work for me! I would highly recommend them and the prices are…read morefair too

After reading about the risk of dryer fires (and admittedly watching horiffic YouTube videos about…read moreit), I hired AirWell to clean my dryer vent. I was amazed not only at how much lint came out, but how much faster my clothes dried after the cleaning. My dryer is now safer and more efficient - the service paid for itself. Additionally, we had gone through an extensive renovation and I was sure my air ducts had to be filled with sawdust. AirWell came in and cleaned them all out in a matter of hours. Just like the dryer, my furnace is now more efficient with better airflow that is resulting in energy savings. Oh, on a personal level, they were professional, easy to work with and left the areas they worked nicer than they found it. I cannot recommend JP and his company enough - definitely call them if you have questions or need this service done.

company was very neat. They promised me before and after pictures but then said this procedure had…read morechanged and they didn't provide them anymore. I wanted them so I asked for them and they sent me a couple but not the ones they said showed the most dirt. I requested these specific pictures several times, but received no response. I don't understand why they just ignored me. With this kind of customer support, I will never call them for their services again.