This review is a two in one so get ready. BOGO but without the B…read more The stars above here are for the Lowe's the people and what not who work there. These guys were real nice. The wife and I came in looking for this outdoor couch. We had heard from the internet that they still had stock of this 4 piece set at this Lowes. We found the floor model, no idea where anything else was so we simply asked an employee. Turns out the item wasn't in the inventory listed location, but 15 minutes and 3 employees later it was found and in our possession. Additionally, while some guys looked for the item others made sure we knew what they were up to and why the wait was happening. Overall, bunch of top notch folks working there. After we bought the set one of them even helped us load it in the car. (it barely fit but that's another story). So over all, these guys actually were pretty great. The item itself, though that's review number 2. It wouldn't really be fair to pin the product failures on the branch of Lowes, so the 5 stars is well earned but this couch got the mythical 0 star review. Essentially in the end the item was completely unbuildable. I'd post pictures but again its really a manufacturing problem not a "this Lowes" problem. Metal parts of the couch basically were canted and tilted so that the screws couldn't pull the product together. From reviews of that product it seems maybe 1/20-50 people get this sort of issue? So you have good odds that the couch is buildable if you buy any given one, but this one certainly was not. On the other hand, Lowes accepted the return of the item and all I lost was two afternoons in the deal so, I can't even be that mad. So yeah, great Lowes. good selection, maybe wait to buy outdoor home assembly furniture here until their design teams are as good as those Ikea goons.

So Lowe's has switched to A.I. "Virtual Assistant" when you try to call them. It is the worst I…read morehave ever experienced! Just keeps asking the same questions over and over AND it takes forever for it to figure out what you just said and what you would like to do. Like how about letting me talk to a ^&%$@ Human Being!