This review is a two in one so get ready. BOGO but without the B…read more The stars above here are for the Lowe's the people and what not who work there. These guys were real nice. The wife and I came in looking for this outdoor couch. We had heard from the internet that they still had stock of this 4 piece set at this Lowes. We found the floor model, no idea where anything else was so we simply asked an employee. Turns out the item wasn't in the inventory listed location, but 15 minutes and 3 employees later it was found and in our possession. Additionally, while some guys looked for the item others made sure we knew what they were up to and why the wait was happening. Overall, bunch of top notch folks working there. After we bought the set one of them even helped us load it in the car. (it barely fit but that's another story). So over all, these guys actually were pretty great. The item itself, though that's review number 2. It wouldn't really be fair to pin the product failures on the branch of Lowes, so the 5 stars is well earned but this couch got the mythical 0 star review. Essentially in the end the item was completely unbuildable. I'd post pictures but again its really a manufacturing problem not a "this Lowes" problem. Metal parts of the couch basically were canted and tilted so that the screws couldn't pull the product together. From reviews of that product it seems maybe 1/20-50 people get this sort of issue? So you have good odds that the couch is buildable if you buy any given one, but this one certainly was not. On the other hand, Lowes accepted the return of the item and all I lost was two afternoons in the deal so, I can't even be that mad. So yeah, great Lowes. good selection, maybe wait to buy outdoor home assembly furniture here until their design teams are as good as those Ikea goons.

Asked for 1x12x8 pine boards custom cut. Assumed assistant knew what he was doing. Got 1x8x8 custom…read morecut. Can't use them. Because they were cut, in store Lowes won't take them back. I have to eat the cost and now find what I want, somewhere else. I will never shop at Lowes again. Their mistake and I have to eat it

This place is unbelievable I brought a tool to get fixed at their Utica location then a couple…read moreweeks went by inquired about my tool said they didn't get to it yet couple more weeks went by then the problems start it no one could seem to find out exactly what was going on then I was told that they lost my tool and they could not find it in between shipping and sent out to the pier repair department now I will say that the day did make good and replaced my tool but I didn't even get a I'm sorry I didn't get nothing I got my tool replaced but I feel so dissatisfied in this company I will never ever bring anything to them ever again I will never rent tools from them I will not bring my business to them I do not feel comfortable at all doing business with them it is sad because my father's business did business with them for years and years and years it's too bad that it won't move on to the next generation

Remarkable customer service from Joe LaGuardia! I sanded my fieldstone fireplace and wanted to…read morehighlight the stone grain with a sealer. After buying the wrong product on line, I turned to the experts at McQuade & Bannigan and met Joe LaGuardia. He called his suppliers, researched until he found a safe product, and scheduled shipping so the product wouldn't arrive frozen. How often does someone care as much as you do about getting the right product for the job? Thank you Joe!

I really want to give a shout out here about the NY Sash installation crew we had at our home last…read moreweek, especially Josh! He worked around, over, under, and next to 33 years of accumulated crap, family kibitzers, a lazy, fat-bottomed, plastic eating cat (the size of a small dog!), dust, and a myriad of other surprises, inside and out. He and his crew were professional at all times and really good sports. A good sense of humor is a real blessing, guys! Thank you! This was an emotional struggle for me but Josh and his crew made it so much easier to endure! Many thanks to Josh and his crew. NY Sash, you have a real gem with them! I WOULD HIGHLY RECOMMEND NY SASH & this crew! Well worth the money! Anna McMullen

After spending over $20,000 on windows, their so-called "energy-efficient replacement windows that…read moreexceed ENERGY STAR® standards" don't qualify for the federal tax credit. Save yourself from a nightmare and deal with a reputable company that offers quality installation and not Paradigm Windows. We wish we had been warned to run as fast as you can from doing business with New York Sash. They have relentless marketing skills to reel in new customers. A company that offers quality products and installation doesn't have to rely on gimmicks to attract new people; word of mouth is more than sufficient. They say a sucker is born every minute, and yes, we were suckered in by their pitch but it's not too late for you.

Charged me $255 for a roofing gun that broke after 2 days of use. Never will I do business with…read morethem again! Taylor rental in Syracuse refunded me the full price of the rental when there's broke on me. Dont rent from the one in rome!

Great place... Owner and his Mother are quite the team. Friendly and on top of things.. Love them.!read more