I would not recommend Rome Pool and Spa based on my experience.
Initially, I was very disappointed with the poor communication that occurred leading up to the installation of my liner.
They then installed a new liner in my pool, but during the installation my pool frame was damaged. After discovering the damage, I immediately contacted them to notify them of the damage. The management (Beth) was unreceptive to request to assess the damage and I made multiple requests to attempt to rectify the situation by repeatedly asking to have them come back and assess the issue. Rather than taking the time to inspect what happened, they were dismissive and unprofessional throughout the entire process.
Instead of accepting any responsibility or even investigating the damage, they blamed the winter weather, suggesting that leek and fold in the frame following the liner installation, was a result of rust never brought to my attention and winter wear and tear. Those explanations made little sense given the circumstances, and they seemed more interested in avoiding responsibility than helping resolve the problem. especially since a new liner should never leak.
Good customer service doesn't end when the job is finished--it includes standing behind your work if something goes wrong. Unfortunately, this company refused to cooperate in any meaningful way or work toward a fair resolution.
If you're looking for a company that stands behind its workmanship and treats customers professionally after the sale, this was not my experience. read more