I've lived in the area for a number of years and always find myself looking for a new dry cleaners because it seems like dry cleaners in this area charge a lot to not clean your clothes. I've even had a few RUIN suits and silk dresses!!! My first experience with Georgetown Valet Cleaners was interesting. The woman was not that friendly or attentive but my clothes were returned cleaned, pressed, with no additional holes, changes in colors, or with sashes missing, so hey, we'll see how this one goes... read more

This cleaner has done an excellent job with our clothes so far. The dry cleaning has been great as has their sewing. Definitely will continue coming here for the foreseeable future. Updated: they've messed up a few times and not delivered on their promises. read more

I took my husband's velour jacket and our comforter for cleaning. The jacket looks better than I've ever seen it! I also had a pair of dress slacks and a pair of casual corduroys altered. Alterations were complete within a few days, reasonably priced, and both pairs of pants fit great! The staff was very nice at drop off and pick up. We'll be using their services again. read more

Even though I have used Lamont Cleaners without issue for years and been pleased with the result, in my haste and because it was almost closing time I decided to give Georgetown Valet a try as they are 100 yards closer. Big mistake. Especially since I had special instructions. I had a tuxedo cleaned. However there were 4 buttons on one sleeve of the jacket and 2 on the other (2 had gone missing earlier). I asked if they could remove one, move it to the other sleeve, so it would be an even 3 and 3 and clean it up a bit. I was told it would be no problem It was clear the person behind the counter understood my request and we were on the same page. When I show up tonight to pick it up, I see that not only was my request completely ignored, but there are 2 additional buttons missing, the sleeves do not line up properly and there is string hanging down where the buttons fell off or were removed. The only person working at this time was the husband and owner. There was a bit of a language barrier, but I think he understood my problem. To his credit, he did offer for me to come in tomorrow AM and see if his apprentice could fix it, but he was not confident that the buttons could be found. I made a decision to deal with what I have rather than risk leaving the tux in their hands for any additional length of time. So, in a gesture of goodwill as a new business with 2 other dry cleaners in spitting distance and in recognition of the mistake that his business had made, he certainly let's me take my deficient product out of the store at no cost and with sincerest apologies, right?....wrong. Not only does he insist I pay, but he asks me to pay $2 over what it says on the ticket. When I point out that the ticket says only a tad over $8, he says ok, pay that amount. After arguing for a bit instead of just walking out the door without paying (there is video surveillance and they have my info), I decide it is not worth continuing this battle over $8 as I am getting too worked up and agitated. So I acquiesce and hand him my debit card. He then has the chutzpah to ask if I have cash on me. I take a deep breath, hand him $8 in cash and walk out. Go to Lamont Cleaners. read more

Friendly service, the owner greets me by name when I come in. I've been coming in for a while though. Reasonable prices, quick turnaround, always quality work. I've had dry cleaning, wash and fold and alterations done and they've consistently delivered. read more

I've been coming here for a few years and lately I've been getting clothes returned with small yet significant tears and crushed buttons. I took my custom made suit to be "pressed only" but it returned with a crushed button (I had not even worn the suit yet...literally just needed it pressed to wear out). Not sure what changed but this place is definitely a volume cleaner, who apparently has let their care slip this year :( I'll be searching for a new cleaner and limiting the clothing I give these guys to off the rack clothing for hemming and tailoring. Sad days, since the previous couple running it were so nice. The new folks seem to be less focused on customer care and relationships. "Phone number please?" Is your typical 1st greeting these days :( read more

Georgetown has slightly more upscale handling than Lamont Cleaners down the street (aka, they don't use safety pins to hang your items!), but also has a bit higher prices. Cleanings have always been satisfactory, though the service left something to be desired. I had a rather old/fragile jacket cleaned there awhile back and it came back to me with half the buttons missing. I don't wear my dry cleaned items often, so I'd just hung the jacket up without examining it, and forgotten about it for several weeks until I wore it again. When I brought it back to the cleaners and asked them to refund the cleaning and/or just sew new buttons on, they accused me of lying instead of just addressing the issue. I was pretty taken aback considering, how much does sewing on some new buttons cost them (likewise, why bother scamming for such a trivial thing?)? The entire experience really turned me off and I decided to stop taking my cleaning there since the quality at Lamont was essentially the same. Close at 7pm and not open at all on Sundays. They have punch cards that get you a small discount on a cleaning eventually, but they don't like it if you use multiple/combine cards. read more

rude service. have done a lot of business here, and yet, when I received my pants back from dry cleaning service with one leg's hem undone, no responsibility was taken. The pants have never had an issue before. Very disappointing read more

Horrible dry cleaning customer service. Simple formula... you get their frequent customer card... you spend $10 on dry cleaning you get a stamp.. get 5 stamps you get 30% off your next visit. Well I spent $20 on a dry cleaning visit. The lady refused to stamp my card. This is after several years of doing my dry cleaning with them. Their refusal still makes no sense to me, I literally just paid them $20 that included dry cleaning shirts, pants and an alteration... Needless to say there are plenty of other dry cleaners and if you want to go somewhere that actually honors their deals then please put your money somewhere else. read more

Georgetown Valet Cleaners - customer deal - Laundry Services Near Me - Washington, DC, District of Columbia

I had a pretty good experience here when I got my shirt cleaned, using their same-day service. Emily was kind enough to accommodate me even though I arrived to pick up my shirt right after they closed. She did this at the possible expense of missing her train so I'm very grateful! Thanks to Emily, I had a clean shirt to wear to a conference the next day! read more

This is for (overpriced) alterations, not dry cleaning. I used to come here years ago, and thought I would try today to see how they've kept up. Not so well, it seems. Asked for a hem that involved a 7/8" measurement. The woman had no idea what an eight of an inch was. I tried to show her on the ruler, and am a little worried about what the result will be, and at a cost of more than $12 for a quick hem. I had another pair of pants I wanted hemmed into shorts. The lady behind the counter quoted me at a whopping $25. $25 to cut off the legs and turn them to shorts!!! I took the would-be shorts back and decided to walk down the street to Lamont Cleaners, where the lady there said the hem would be $7, and remembered me from when I last lived in this neighborhood some three years ago. I wish I would have just taken the pants with the 7/8" hem to Lamont in the first place. read more

Service is good. Prices reasonable. Items ready as promised

I gave them four pairs of pants to dryclean, and while the outside looked fine, the pocket linings and other lining on the inside had turned RED/ORANGE/PINK all over and in splotches on one pair of pants and on the other three pairs the linings (formerly white) had turned a dirty gray/black with splotches of pink. I asked the lady working there what had gone wrong. I just wanted an explanation and perhaps an apology--some kind of "Oh, how horrible, what can we do to make this right? We're so sorry about this..." Nope. There was a bit of a language barrier to start off with. She seemed to think it was just still dirty and said she could send it back to be drycleaned again. But eventually I think she understood that it wasn't "still dirty"--that actually the inside of my pants were NEVER dirty and that their drycleaning had damaged it, turning it red/orange/pink/gray/black. I said I didn't want to send my pants back to the same place that had damaged it and was very nice about it. She said the owners would take a look the next day and give me a call. The owner did call and left a brief message saying there was nothing they could do, that my pants were "still dirty" and that they could send them back to be cleaned again. The next day I go back to the store hoping to see the owner--and again, I'm just looking for an explanation, like what could have gone wrong during the drycleaning process. Again, I'm trying to give them some room here to be a good business and care about their customer--especially since they're new on the block. The lady who was at the store got the owner on the phone for me, and the owner said I was "confused" and that 1) the inside of my pants were already discolored when I brought the pants to them 2) maybe I had left something in all my pant pockets that resulted in the discoloration when they were drycleaned 3) it wasn't their fault 4) she had never had such a complaint in her over then years of doing business so surely it was not her fault 5) it was impossible for any of the drycleaning process to have damaged my pants in such a way 6) it wasn't their fault 7) it wasn't their responsibility 8) it wasn't their fault 9) it wasn't their responsibility. Since I had already paid for my drycleaning, I then asked for a refund, some $20. She refused. I said, OK, then please refund me $5 for the one pair of pants that were the worst damaged. Just $5! She refused. I told them I was really disappointed that a new business on the block would want to treat a new customer better. She refused. It's incomprehensible to me how they can run a business this way. read more

Like another reviewer I have found tears recently in many of my shirts. The girl at the counter is super nice, but it's up to her manager to "make it right" and so far the patch job they tried isn't succeeding. I've been a loyal customer for over two years, but it's not worth risking more damage to my clothes to continue using the store. Guess I'll be looking for another cleaner. read more

I am surprised at the earlier ratings given my experience, so I thought I would share another perspective. I am a longtime resident of MtP and thought I would try the new cleaner to see how it went. I have had them do a couple of pants hems and some cleaning and everything has been very good and the service has also been good. The thread is well matched and the hems come in right where they should be. They pin them up and ask you if that looks good, so no complaints and everything was ready on time. read more

I've used this dry cleaners for the past year and have also had a few sewing repairs done - everything always comes out well and the people at the counter are very nice. read more

To continue - I did return to the shop and speak with the woman working there. She seemed to better understand the problem and said she would speak with the manager. Within an hour I had a phone call that they had found the pants, and I was able to pick them up. I am going to write off the earlier incident to the language barrier (the guy working there does not speak extensive English). Let's see how it goes. read more