Originally I did not shed a good light whatsoever on the above dealership because there were many…read morethings that Nick Chopra has done but did not hold himself accountable for. Originally part of my review is as follows: A year has passed and we are contacted by Nick Chopra to come in and to give them another chance. My husband being a nice and forgiving man that he is, agrees much to my reluctance. We ended up with a Dodge Durango and although pricing was not too bad, the promise of a certain low interest rate was not given but still my husband agreed to the new terms. The day of picking up this vehicle: A) Gas tank again not filled B) Detailing of the vehicle again not up to par C) Smell of vehicle....well let's just say we didn't get that new car smell at all D) Back lights were out and did not work E) Accumulation of water and condensation build up in where the back lights are It was brought to Nick Chopra's attention a month (we had gone away on a family trip) after the fact with pictures and we keep getting excuses upon excuses. The last time I had messaged him was June 27, 2018, to date we still have not received any sort of answer. This how unreliable the above dealership is. They want your money (their commission) and then they run. TO DATE: I would like to omit my "avoid at all cost" message and state that Sandra Marchetti was the person that had come through to "make things right" and to at least regain our confinedence in them. Sandra had held themselves accountable for Nick's mistake and had arranged for the following: 1) Racetrack light to be replaced and fixed 2) Gas tank to be filled 3) Complete vehicle detail And although all this had taken some time, at least it is completed, we appreciate it and we can move on from this. Some faith has been restored. Thank-you Sandra for reaching out.

ABSOLUTELY NEVER PURCHASE A CAR FROM THIS DEALERSHIP I…read morerecently purchased a used vehicle here and the experience has been awful. The dealership told us that we wouldn't have to service the car for at least 8 months. In reality, within days we discovered a loud squeaking from the wheels and, after checking, learned the front tires had only 3mm of tread left: almost at the legal minimum. This means they knowingly sold us a vehicle that will need new tires within weeks, not months. When I raised the issue, the dealership admitted the tread depth but dismissed it, saying the car had "passed safety," and refused to do anything. Passing the bare minimum safety standard does not equal selling a safe, roadworthy car. This was misleading, unsafe, and shows a complete lack of honesty and accountability. If you value safety, transparency, and trust, do yourself a favor -- never buy a car from this dealership.

I love when you leave a negative review how much attention you get to remove it. This dealership in…read moremy opinion only cares when they control the narrative. If you dare push back then expect a hostile non cooperative conversation. I'm a senior who believes in accountability and I run my business with that always in mind. These people will dismiss defend and then discount your views in place of there's blaming the customer for the issues. Taking no responsibility or accountability for their product but as I indicated shifting the blame on the consumer. Avoid honda at all costs unless you like to belittled by an underachieving management team from GM to the service Mgr.

My family and friends and I have years of experience at Georgetown Honda. We have always received…read moreexceptional, honest service. From buying our cars and servicing, we are always given great advise. Thank you for being the dealership I trust.

Just went here for a Race Red touch up stick. Older gentlemen in parts was extremely rude and…read morecondescending. Was unable to use his parts system properly to find the correct part. I had to do his job for him by googling the part number because he was un-willing to find the correct part. Planet Ford in Brampton has no issue finding the correct part within 25 seconds, unfortunately this was too complex for Concept Ford. Would not suggest anyone to here for parts or service.

I went to this dealership to buy a new car. We walked around and around Not one salesperson came…read moreto see if we had any questions. We waited 15 minutes and no service. So we went to Kia Georgetown and bought a brand new Sorento

My husband and I were drawn to this dealership by the pick up truck promo. I was reluctant after…read morethe bad experience we had a few years ago with the used car sales manager. We were approached by a sales rep asking what we were looking for. He wouldn't even entertain the idea we could afford a new truck. He led us to the 3 used ones in the lot. We pointed out one but he bought out keys to test drive for another more expensive truck. When I mentioned that he said they are all the same. During our drive he spoke of new management and how they're trying to change the publics view of their dealership. He also mentioned we might be best suited to buy a new truck at dodge. At the end of the test drive he handed my husband a card and told us to come back when we're serious. There was no mention of the truck promo they had going on or anything really to keep us interested in buying. On a side note: we are picking up our new 2016 Ram 1500 Outdoorsman this afternoon. Our local Ram dealership might want to send a thank you to the salesperson at Chevy for sending us over. They got a $55k sale out of us.

I wish they had zero stars! I recently went to this dealer to trade in my Buick which I leased from…read morethe old management. I had received several notices in the mail for early trade in so I went to take a look. Don't get me wrong the Buick is a great car and I debated for a long time about trading it in but I want to get into something a little better on gas as I have a fairly long commute. I met the sales guy who seemed very good and personable. "I explained I didnt want to hear a sales pitch and just wanted the bottom line. He agreed, no complaints with him so far. We looked at a few cars and when it came time to look at my Buick for trade in and that's when the games started. I met the business manager who looked like he should have the nickname "slick" and dealing cards in Vegas, typical hollywood used car salesman image, seriously! Then another shady guy who actually evaluated my car and came back with the very generous offer of $4000 under Canadian black book rating. Really! My spidey sense was going crazy and I was annoyed. I looked at the sales guy and he started explaining about what a great deal I was getting. I told him point blank they "you guys are ripping me off". His reply was to go through the numbers, the old shell game and get me to sign. He was relentless and I kept my cool and let him ramble. After listening to his spiel of "the number of rebates" and "the deal ends soon" and the "deal is great". I got up to leave and he said "maybe there is room to negotiate". I told him it was too late and that "you are wasting my time and you guys are scum". I left. I didn't have this experience with the old management, they treated me like I was a neighbour, and I was! I got a great deal back then and I knew it. I felt like I had to go home and have a shower I felt so dirty after talking to these "new" guys. I'm still in my Buick but Im now talking with Buick dealer in another town close by, soooo much better. Likely close a deal this week. Can't wait to move my service business there so I dont have to deal with this "new sleeze bag management"! New isn't always better!

Dishonest people with very little knowledge.. Must review…read moreyour deal, they are looking to hustle you at every chance they get. They charged me $7000 on a lease return and when I said I'll buy the lease back they made me jump through hoops and pay this and pay that (safety, etc..) to finally come to a conclusion that VW corporate decided that they can't sell me the car. (Bull****) only because then they couldn't get that $7000 from me..then weeks later I get a bill in the mail, they messed up and I owe another $450 ... just dishonest people!!!! Oh ya stupid me I was returning customer as well, but I learned an expensive lesson.. please avoid this dealer or even VW altogether.. its common knowledge they are a shady company..

Service manager wasted my time knowing I had a small window to purchase a vehicle after my car was…read moredeemed a total loss. I was interested in a demo and requested to see it Monday. I was told Wednesday. Then service manager couldn't guarantee it would be there for Thursday but "Friday for sure". Friday comes and I'm told it won't be there Friday because his "step sister has it" and put over 6000KM on it. Georgetown Volkswagen knew I had my heart set on this demo and knew I wanted to purchase it but Service manager could care less. Why advertise a vehicle on your website if it's not available? Why assure me it'll be available but lie and waste my time? Beware of this dealership. They play games and are very shady. After speaking to Jesse for well over a week, he pretty much told me to go to another dealership, rather than provide reasonable incentives for the inconvenience they caused. I received no follow up, no apology from the service manager. Horrible service. I ended up going to a dealership in town that took care of me and reduced the stress Georgetown Volkswagen caused. Georgetown Volkswagen obviously doesn't need our business so please think about going elsewhere.