Friendly owner, fast service, and always tries to make sure that you're the most informed about the vehicle you own as possible, since, sure, he's fixing it, but he wants to build trust with you as the consumer, since at the end of the day, you could be coming back (I would be, if I lived in the area!).
I have driven a Saab and a Saturn most recently, and he was able to help service both vehicles; heck, he even has specific TRAINING to work on these kinds of cars, as well as many other ones. When my car had a flat and I brought it in for him to examine, he ordered replacements for the tires and fixed the tire socket in the few hours I was there. He even ensured that the replacement tires he ordered were the best price possible, and that they matched the front two tires I had (Continentals, if you're wondering).
The only reason I'm not giving him a 5 star is because he didn't seem that well-informed about prices or services of other Auto Centres in the Kitchener-Waterloo area. I understand that he's "competing" with them, but it'd be nice to know the relative price range of other places. I did my own research and found a place that could service my vehicle closer to where I live, so I had gone to there more frequently, but this was definitely a place that I could recommend to someone with an exotic taste in cars.
I'm a student (or I was... a few days ago, anyway), so my budget is obviously limited. Finding the best price possible is of paramount importance to me, and while he did offer me a great rate to do the 100K tune-up (drivechain, spark plugs, oil change, etc), I still feel like I wasn't really offered the opportunity to shop around (my home dealer does this for me and lets me know if I should go elsewhere for cheaper service, but I stick with him because he's way faster than most other places).
I give a solid "would recommend", since he's fast, he's efficient, he's knowledgeable, and he's personable. He's definitely a great person to talk to; check it out if you have any work on your car that you need done in the KWC area. read more