Its not often that one's expectations are exceeded however today I must mention such situation…read more It has to do with the Service Department of Barry Cullen Chevrolet in Guelph. Led by the Manager Mike and Service Advisor Marty, the Parts department and lastly the technician that worked on my Traverse. I took it in yesterday for them to check out the transmission as what seemed to be a minor glitch and during that process in was discovered that the TCM needed replacing. Initial estimates were that it would take 2-3 days fro the part to come in from Michigan and a further 6 hours of labour for re-installation, replacing the fluid, programming, adjustments and subsequent testing. This service team took it upon themselves to further cement my decision to chose them as the dealership that would service my Travers when we moved to Guelph 3 years ago. We had plans to leave on a trip and would have had to seek alternate transportation however I was more than pleasantly surprised to receive a call today about 24 hours after being told that the earliest it could be ready was Friday, which stated that it was ready for pickup! The parts department successfully sourced the part locally, the technician worked non stop to get it ready. Needless to say Barry Cullen will continue to be my only choice to provide service to my Traverse!

From the owner: The Barry Cullen Chevrolet Cadillac story starts back in the late 1950s. Barry Cullen worked…read morepart-time for a Toronto car dealer while he was playing in the NHL for the Toronto Maple Leafs. After a career in the NHL along side his brothers Brian Cullen and Raymond Cullen, Barry retired in 1960 and worked full-time in the automobile business. In 1969 Barry purchased the Chevrolet Cadillac dealership in Guelph and renamed it Barry Cullen Chevrolet Oldsmobile Cadillac. The original location was on Wellington St, but in 1979 the dealership moved to it's current location. Barry Cullen is a past president of the Ontario Automobile Dealers Association, a retired member of the Guelph Rotary Club and a proud supporter of: Guelph General/St. Joseph Hospital Building Fund, Guelph River Run Centre, Guelph Minor Hockey, Guelph Minor Soccer, Guelph Minor Baseball. Barry currently operates the dealership with two of his sons and one daughter.

Looking back, I am absolutely furious at how that dealership took advantage of my desperation when…read moreI needed a new car. The salesperson who took me out for the test drive flat-out lied to my face about the airbag light. They told me it was completely normal for the light to stay on, claiming that if the light was off, it meant the airbags weren't working.To make matters worse, when I noticed accident scratches on the rear sides and pointed them out, the owner rudely snapped at me, asking, "What do you want me to do about it?" Even though they eventually promised to fix and paint the scratches, they never did. On top of that, they forced me into paying for extra warranties and undercoating that I explicitly said I didn't want, lying to me that I couldn't get the car without them.Knowing what I know now, they got incredibly lucky. If I had known my rights back then, I would have reported them to OMVIC and sued them instantly for their dishonest, predatory practices.

I will give only 2 stars because we really like our new vehicle. The problem we had was with the…read moretrade in, We are unknowing seniors. We were told our 2011 Escape was too old and too many miles for anything except scrap so they could only give us $100. They said the vehicle was going to the scrap yard. Then we find out (because they wanted our remote) that they are using the vehicle for themselves. To use for personal business use. In My opinion they took advantage of a senior couple that didn't know what their vehicle was really worth--a lot more than $100 that's for sure--after checking it out.

GUELPH NISSAN SERVICE WILL RUIN YOUR VEHICLE. I thought the nissan service is the best responsible…read moreplace to bring my vehicle even though their services are expensive than the other places. I did my regular service and few other services for my nissan rogue from guelph nissan and after couple of days I noticed a continuous and considerable oil leak underneath my engine. Then I checked as I could and i saw the oil filter was completely loose and rotating. THE TECHNICIAN DIDN'T TIGHTEN THE OIL FILTER AT ALL. If I didn't check it I might have to my replace my whole engine by running without engine oil. I don't know whether it is already damaged. I will not bring my vehicle there again. BRING YOUR VEHICLE THERE ONLY IF YOU NEED TO DAMAGE AFTER PAYING MORE MONEY.

Might as well make it an even dozen. They spent "maybe" 10 minutes total on my car and charged for…read moreit. I was there twice for three hours for a 10 minute scan and the second time was about a 3 minute test. When it is a safety issue it really is unbelievable to charge customers diagnosis. Never had this with any other car company I owned vehicles with. Honda did the work if it needed it or not when it came to safety issues. Not these guys. You pay if your car is hooked up to the scanner for minutes. Nissan Canada is no help either you just pay and tough luck Charlie you are on your own. I never thought Nissan was like this with safety issues but I learned. I basically wasted 3 hours of my life for 10 minutes of their time and got a 160 dollar car wash.Thanks guys you got my money this time and I can see why your reviews are all shit on here. No wonder. If someone brings in a car with a warranty safety issues they should pay ZERO to have it diagnosed. Terrible policy by both Guelph and Nissan Canada. Never again. I will buy Honda, Toyota next time.

my Rav 4 was in for a free recall on the Battery support.... all good until Demitri called and…read morestrongly suggested I replace the Fluid Pump as it was leaking. Not safe to drive... and only $996.00... and we have time today to fix this problem! I picked up my Rav and drove it to my trusted mechanic who spent time looking at the areas it could leak and assured me my van was safe to drive! I have a garage and there is NO fluid drips on the floor. I'm not a happy senior with Guelph Toyota

Two of my best experiences ever with card dealerships happened at Guelph, Toyota. I didn't buy my…read morecar there, but I went to them with some service issues - the clearing of a recall, and some work with the running lights. Both times, I was treated well, and the issues were cleared up very quickly. Would highly recommend the Guelph Toyota service department to anyone.

Had an appointment for a transmission fluid change. Took over 2 hours and they tried to say the…read moreoil needed changed as well even though we just changed it a month before. So scummy. The mechanics are all just wandering around chatting instead of working while the cars sit there waiting.

Shady dealership. Do not trust. Terrible customer service, rude staff. and if you're wondering why…read moregoogle has them at a 4+ star, it's because they (allegedly) provide free oil changes if you leave a 5 star review.

I had a 2018 Jeep Compass that was extremely unreliable and unsafe. It constantly broke down…read more Getting parts to fix it, was an massive nightmare. Customer Service is absolutely terrible and a BIG FAIL! Do not buy any of their vehicles. They are only concerned about the money. Much more reliable and safe vehicles are Toyota and Nissan. Don't waste your money on Chrysler Junk vehicles and very very poor customer service! It's really unfortunate we don't have the lemon laws here in Canada like they have in the U.S as this Jeep was a Lemon.

I brought my dodge journey in for a water pump and belt change, went to pick up my car, which I…read moredrive all the time mind you, and the entire drivers side was scratched like crazy. When I obviously was not happy, a rep came out and asked what the problem was when told, he asked if I dropped it off on lot or outside the gate, I dropped it off inside the lot the night before the work was to be done, then he goes inside and talks to his tech, who blatantly lied and said it was like that when I dropped It off.. which is a complete load of nonsense, I would notice if my ENTIRE drivers side had scratches all down the side of it and a huge paint chip missing from the mirror. He said he's going to check the cameras outside on the lot, well a lot of good that does me if the damage happened inside the service area if there's no cameras in the service area.. so needless to say I'm not impressed after paying these fools 2000+$ to get my car back full of scratches.

I had an issue with my Thule EasyFold XT hitch bike rack purchased at the Guelph location. The…read morehitch tightener knob would no longer engage to tightened the hitch. Brad was super helpful and he contacted the local Thule rep to arrange a repair. The Thule rep responded quickly and in the end Thule replaced the rack with a brand new one two days later. Action Car and Truck were great to deal with, very helpful and professional customer service. Would highly recommend them.

We had running boards installed on our truck. The service was excellent. Everything was done above…read moreour expectations. If you need running boards, this is the place to go. Dane