During the severe storm on July 21, 2026, the rear room of my home sustained significant water…read moreintrusion due to a roofing failure. The volume of rainfall was so substantial that the gutters overflowed, allowing water to back up and penetrate the roof system. By the time I discovered the issue, there were approximately three inches of standing water on the floor. Fortunately, I only lost a few boxes of documents. My first instinct was to search Google for roofing contractors. I proceeded to call the companies that appeared in the search results. The first five calls were answered by AI systems rather than actual people. On the fifth call, I finally reached a live person, but it quickly became apparent that she lacked the experience to handle the use of a phone. so I ended the call. My sixth call was to Fairfield Roofing, and I only wish I had found them sooner. Had they ranked higher in the search results, I would have saved myself considerable time and frustration. The phone was answered immediately by a real person, Sal, the owner. I explained the situation, and without hesitation he said, "I'll be there tomorrow morning at 9:00." The next morning, Sal arrived exactly on time with his crew. After inspecting the roof, we discussed whether the damage could be repaired or whether a full roof replacement would be necessary. Rather than trying to sell me an entirely new roof, Sal proposed a repair solution that only someone with decades of experience would have identified. It was practical, cost-effective, and exactly what the situation required. As someone who owns multiple properties and routinely manages construction and renovation projects, I have a solid understanding of what constitutes fair pricing. Sal's proposal was more than reasonable. I told him he could get to work immediately and we sealed the deal with a handshake. Over the next six hours, his crew reframed a section of the roof, eliminated a problematic gutter configuration, tied the new construction seamlessly into the existing roof, installed the necessary copper flashing, waterproofed the entire area, and completed the shingle installation. The finished product is exceptional. You cannot tell where the original roof ends and the repair begins. More importantly, the leak has been eliminated. The entire experience reinforced something I believe many businesses have forgotten: customers want to deal with knowledgeable people, not automated phone systems. While Sal was working at my home, his phone rang constantly. He personally answered every call, addressed each customer's questions, and scheduled inspections--many within 24 hours. That level of accessibility and responsiveness is increasingly rare. I'm not suggesting every customer will receive service within 24 hours, especially during busy periods or after major storms. What I can say is that Sal clearly makes every reasonable effort to respond quickly and treat each customer with urgency and respect. Based on my experience, Fairfield Roofing has earned my business for future projects, and I would not hesitate to recommend them. If you're calling roofing companies and the first thing you encounter is an AI answering service, consider what that says about how the company prioritizes customer service. In my case, the contractor who answered the phone himself was the one who delivered exceptional workmanship, honest pricing, and outstanding service.

Did arrive quickly on my first call requesting an estimate, while I was at work, but did a repair…read moreand charged me $550 with no estimate or approval. Texted me a picture of guys on the roof after they had left. Would not give me an itemized invoice without me paying extra. Invoice I was emailed says, "for work done"! Repair didn't work and when he came back to "tar the valley at no charge", didn't actually do anything. Changed his story quite a bit but I have a text chain showing the original conversation. Not the company to choose of you want honest communication or any details. Became accusatory quickly. Not professional. "I don't know exactly what you're looking for. I mean I sent a photos with a few narrow holes that were there, and in the area that the nails were in and the method that was used to repair the holes if you're looking for something more for If you're looking for something more formal on letterhead, I could write a report on on the letterhead with the photos and be specific about exactly what method was used and everything to repair the holes but there's a $450 charge for that"

Hi all had Kerigan's roofing replace my whole roof did a excellent job very hard workers and…read morecleaned up to the best excellent company I highly recommend them you will not be disappointed PG valley area Connecticut

What a pro outfit ! The workers were polite and extremely professional, Matt came by explained…read moreeverything, what they were going to do and why it's done that way . He beat the next closest price by a LONG way ! The house looks Great ( people have been stopping by anybody outside and complementing) , and the yard looked better after the job was done and they cleaned up . TOP NOTCH ! ! !

He told me he was fully insured and that they would remove my ice dams without causing any damage…read more He told me he would be here while the job was being done, but they came and started without him. They were hacking away at the ice with hammers and the house was shaking so I made them stop before finishing. I felt much more comfortable with just the raking. Once the snow melted, I noticed dents and paint chipping on the gutters. Mind you, I just had the house painted the summer before this winter so the paint on the gutters was fresh! I let it slide because I thought I could just paint over it, but then I had a roofer look at a skylight on another part of the house and while on the roof he noticed that the shingles had also been damaged as well as an area of the drip edge where they had been hammering. Mind you I have a new roof in good condition! I was displeased at this point, but when I made John aware of the damage, he promised to come out three times and never showed. When he finally did show up he denied that they had anything to do with the damage and told me that they had removed ice dams in other locations. When he had come out to look at the job, I pointed out the bay window, which was leaking, above which the worst of the ice dam was! And I was here when his workers were hammering away, and I know they were working on the same spot where the damage was. He just does not want to pay for the damage, given how extensive it is. This guy has no integrity when something goes wrong. I would not do business with him. I'm sure he's fine if everything goes right, but sometimes things don't go right. He seems really nice before he takes the job and makes a lot of promises, but he just wants the sale and doesn't care about the quality of the job. My other concern is I'm a single woman trying to take care of my house by myself. There is no man here and I feel like he feels like he can take advantage of that and there are no consequences. Pictures attached Update: he shouldn't even be working. His license expired more than three years ago. Pictures attached

Terrific workmanship and responsive customer service by the owner(s) at a very reasonable price…read more What more can a homeowner ask for?

Recently needed to have gutters and leaders replaced.Price was fair and all work was performed in…read moreone day.Gutters look great and function well.Very professional and did a nice cleanup when they were finished.

Highly recommended! Perfect installation of a complete gutter system on my home done with the…read morehighest quality components and at a considerable cost savings when compared to the local competition. Followed up quickly a few years later when a severe storm resulted in gutter damage from a fallen tree limb. Old World Craftsman & Quality! Can't go wrong with Holloway Gutter Corp!

This company is head and shoulders above the others. Highly recommend!…read more Starting with a great business model that responds to phone and web page inquiries within a few hours with a reasonable quote and scheduled an appointment for power washing my 2 story white vinyl sided home and cleaning the gutters on home and garage. The workers arrived on time and did a fantastic job. My home is sparkling and they removed all the debris from the gutter cleaning and hosed down the deck. I received a prompt invoice with a link to pay by credit card. After looking at the initial job, there were a couple spots that were missed. Called Ike the owner and he sent a crew out the next morning to make it all right at no extra charge. His prices are fair and there is no better service in Milford. Happy customer here.

They did a thorough cleaning of my gutters and downspouts, friendly and answered questions. I felt…read moreit was reasonably priced. I would use them again.

Mike is the best of the best. Top notch, professional, quick and very reasonably priced. Our…read morewindows looked so good after he was done, it looked like the windows were gone. Very personable and pleasant to have around. " A good guy". We will be calling on him annually and in the future for other power washing jobs. Best find ever. Thank you.

There are those rare times when you find a vendor who provides service and quality beyond your…read moreexpectations. My family hit the jackpot the day I asked for a quote to power wash our home from Mike Window Cleaning and Maintenance. He went above and beyond, in addition to the house (with a great deal of algae) he cleaned our walkway, the patio and under the grill......and my little side fence and more. I feel like he is now part of the family; thank you Mikey. Talk to you soon.

A Plus is phenomenal! They replaced our roof 4 years ago and it was excellent work. Not only that-…read morebut they were terrific at negotiating with our insurance company and got the entire job paid for. Since then, they have been terrific at follow-up. When I needed info for our insurance carrier to get a lower rate- they were so accommodating. Finally, we had a loose piece of siding 40 feet up and when I asked APlus about it- they had a small crew at our house within an hour and fixed it at no charge. Two thumbs up- WAY up!

A Plus Exterior did a phenomenal job on my historic 120 year old home, upgrading the siding on the…read morefront dormer along with transforming a pedestrian garage to a carriage house appearance. Alex, the owner, used a powerful visualization tool that helped smooth the process to obtain Historical Committee approval, and the final result matched the design perfectly. His crew handled unexpected rotted wood in the garage with real craftsmanship, ensuring the job was done right, not just fast. The A Plus Siding and Roofing teams, who installed a cupola on the garage, performed the work with excellent attention to detail. They were professional, hardworking, and a pleasure to have on site. I would absolutely hire them again and highly recommend A Plus Exterior for any siding or roofing project.

We finally had our Sliding Doors installed. The workmen were excellent and they did a great job!…read moreIt made up for the past concerns.

Mike, the dad, did an excellent job on my roof over a decade ago. Top notch work and reasonable…read more Nothing but great things to say about that job. I've been calling since Jan. 2024 with water coming down wall where chimney is, staining wall in living room. I've made appointments, spoke with Chris in Feb., now its March. Several missed appointments. Water damage worse now. Finally called and asked for them to be honest and if they didn't want my job because its not an entire roof. Said they will show up but I'm not holding my breathe. I started researching chimney masons. Too bad because they are pleasant on the phone but Noel has been using the same roof job excuse for months. I just saw a roof go up in my neighborhood in 2 days. Maybe I will call them for an estimate. Update...I'm changing to 4 stars from 1. Friday 3/15/24 I received a call from Noel that the worker, Anthony, was in my driveway. It was scheduled for Monday. I received no courtesy call changing the day and keeping me posted. I'm taking a star off for their scheduling issues. Anthony gets 5 stars. They are lucky they have a knowledgeable worker. He is great. I would recommend but will add to keep calling if scheduling an appointment.