Dr. Nichols is a wonderful doctor as are his office staff and front desk employees. I've never had…read moremuch of a wait and would highly recommend his practice.

Dr. Nichols is simply the most compassionate doctor I have ever met. He takes his time getting to…read moreknow you, the problem you are having and orders tests that most doctors would over look to diagnose your problem. He is great with the paper work and is so caring. If I didn't already have a PCP, I would definitely be his patient.

I am here awaiting my first visit with this dr. My appointment is for 12:45 and the time is now…read more1:06 pm. I was on time. I hear taking off people in distant rooms. I've not seen her yet; i have no idea. All i can say is there are no Doctors in Santa Rosa so i feel like i better keep my mouth shut before i get kicked out of her services... but i was actually really to do paper work which i finished right on time at 12:44. I am a really busy person and out medical system in America is really falling a part. I'm waiting and will continue this review when she finally shows up. She's now 25 minutes late and the receptionist said nothing about her being behind today....(?). Now it's 1:10. Pm. Came out to ask and a lady says can i help you? She's the nurse practitioner and says oh I'm so sorry. I understand this dr also has another business helping people to lose weight. I'm wondering if this is a front for the other business she has to help people lose weight? It's now 1:15 and the dr came out of the other appointment, grabbed my name that was on a sticky note on the door I'm waiting in ( i purposefully left it open after i stepped out to ask what's up with my appointment timing). She did not say hi, or that she'd be right with me, just grabbed the note off the door. She looks young and nice like in

Jennifer is responsive as a concierge doctor but inexperienced, lacked compassion and empathy to me…read morefor a difficult situation. She is not the kind of person you would share difficult things for fear of criticism rather than compassion and understanding. I originally decided to work with her because I've experienced woman doctors are often more understanding, compassionate and often more curious and driven. Once I explained my thinking on what might be involved in a complicated problem and her answer was " that reminds me of medical school". She had no idea about what I thought meant even though it was basic physiology taught in medical school. I don't believe she thinks about underlying mechanisms of a problem and its symptoms but simply follows medical society rules and doesn't understand that often fails a patient. I once explained that I had medicated myself with good reason during COVID and she told me "you are not the kind of patient I want in my practice". I trusted her as I have many PCP's over the years and she threatened me and made me feel awful. That was the last straw. If you are healthy, minor issues and want simple referrals, she will be good. If you need a test, a medication for an infection or complex problem referral, forget it. She has a strong anti-medicine symptom management view. Taking too many medications is not good but don't expect anything except the basic no matter what the problem or suffering. I had a number of phone calls with her about a problem and it always got contentious. I always felt down after most discussions. That's not good. Doctors need to have compassion, avoid contentiousness at almost all cost and have some therapist like characteristics. That's not her. Not even close. If you have a complex problem, don't expect her to look at medical papers or take a serious interest. She is a very basic doctor. I spent 20 years at Kaiser and I would rate her well below any Primary Care I had there. Sorry to sound negative but that was my experience. Concierge doesn't help unless the doctors is a good one with some curiosity and critical thinking and not dogmatic.

Nobody likes to go to the doctor, especially those of us who have chronic illness, that have had to…read morego to so many different doctors offices over the years. Many times doctors will either make you feel like you are a sub-human, or they will be overly cautious, and make you feel like they are just trying to keep from getting into a lawsuit or something! Dr. Anton is an Internal medicine doctor, he is very astute in Diagnostics, and works with you to find the best plan for your better health. I didn't want to take the Rx for lowering cholesterol, so he found the holistic approach of red yeast, and asked me to try it instead. I like that approach... I take enough pills! Old fashioned, lab coat wearing doctors who weigh you every time you visit, and ask about changes in eating if you lose 5 lbs. is a doctor who is paying close attention to my well being! I hope he doesn't decide to retire anytime soon!!! There is only one bad thing... it's not about him at all ... The person who answers the phone is not very nice!

I have been going to Heart to Heart Medical Center for 2 months…read more The office staff, Reynette and Diane are always available to answer questions, competent and friendly. I came with many issues; physical, emotional and mental. I have taken some tests and started a new protocol. In a short time I'm noticing improvements. This is so refreshing to finally know I'm on the right track towards optimal health! Lu G.

Shiroko is amazing! She has helped with ailments that most doctors have not been able to help…read more Everyone that I have referred to her was amazing, happy, and healed.

Good experience with Dr. Cooper although it is difficult to get an appointment. In the interim his…read moreassistants are fine. Most doctors, it seems recently, use AI in their clinical notes, which are not always accurate and are often incomplete. Dr. Cooper personalizes the clinical notes so I know he's actually writing it and not using AI. Bravo.

I was in need of a new primary care and scheduled an appointment with Dr. Cooper. I immediately…read morefelt comfortable with him. He was friendly, professional and thorough. He answered all of my questions and ordered the necessary screenings. So happy to have found this practice. The staff was also very welcoming and profession. I highly recommend him.

I just did not feel like I could work well with this doctor. I guess she is fairly new at being a…read moredoctor in practice? She may be okay for routine visits? I would say that diagnostically I am not so sure?

My visit with Doctor Wilga was a very positive experience, from start to finish…read more The office staff are friendly, the scheduled appointment required no waiting, and the doctor's communication style was a refreshing change from recent experiences with doctors in other systems that appear to be rushed to accomplish data entry tasks and communicate at the same time. Parking was easy; the lab and clinic across from the office is convenient; and the waiting room wasn't packed with patients becoming impatient.

Dr. Logan is remarkable because she's a great diagnostician and a great human being! When you…read moreare ill and need help she is the person you want on your team. She really listens and wants to help you get better. Her staff is so supportive and efficient. I really appreciate her.

Didn't even get a chance to see the doctor because the receptionists are rude as hell! Don't let…read moreyou speak, they tell you the same thing you just told, & she hung up in my face. Horrible service. Be nicer over the phone and front desk & you would get the same in return. Don't come here if u don't tolerate rude people.

AVOID - UNETHICAL AND UNPROFESSIONAL I am an eldercare…read moremanager. An important part of my job is to ensure a client's safety, capture vital medical information, and advocate for their well-being. Feb. 24, 2026, I planned to support a new 89-year-old client--who has moderate dementia and is very hard of hearing--during his visit to Dr. Saverio Roberto. Because of my client's cognitive and hearing challenges, having an advocate present to accurately track his care plan was critical. As a courtesy, since I had never met this physician, I provided information about my role and credentials, in writing, along with a legally signed authorization from his Power of Attorney to attend this appointment. Dr. Roberto flatly refused to allow me to accompany my client into the appt. I asked to speak to him, but Dr. Roberto refused to come out, choosing instead to repeatedly send his receptionist to relay his objections. To resolve the refusal on the spot, I got the client's Power of Attorney (his daughter) on the phone so the doctor could hear directly from her that I had explicit permission to be in the room. He still refused, absurdly claiming that because she wasn't in California, he couldn't accept the signed authorization or verify her identity over the phone. In my 35 years in the eldercare industry, I have never experienced such a blatant disregard for a vulnerable patient's safety and support system. His behavior was completely ludicrous, obstructionist, and counterproductive to patient care! We have happily changed doctors, and my client is now receiving excellent care. AVOID this doctor if you want your elderly loved ones to have their legal rights and advocates respected.

Very rude conversation with the front desk when I called. I called and then was put on hold after…read moreexplaining what I needed to be seen for and was put on hold then was hung up on. I called rite back and the next lady asked what I needed to be seen for, then she said she didn't have any available appointments and stopped talking, I asked her after a about two seconds "Ever?" and she said they didn't have any appointments available until April, and didn't say any date in April. I then said to her " I guess I need to find another doctor" and she replied "ok have a nice day and hung up the phone. After I went on MY Health online and scheduled an appointment for March 10th. I wouldn't recommend calling the office, the ladies have a bad attitude and are not welcoming at all. Just schedule with the My Health online app. I like Dr. Roberto but dislike the cold receptionists