This review is for Sam. Sam solved my challenging issue and was completely focused on how…read morecreatively she could provide what I needed. I never was made to feel like a bother. Instead, I was made to feel like a valued customer. I go out of my way geographically to come to this store because they always greet me in such a warm caring manner.

We were in the area for the day and had our dog with us, as we walked around we decided to stop in…read moreand take a look. The store was clean, well organized and had a lot of services available. There was the standard treats, toys, food and accessories, but there was also a self serve pet washing area, and a pet play area/ training area. Unfortunately, someone was training while we were there, but from what it looks like, when there isn't a training session you can let your dog into the area for a but. We ended up buying some treats and toys for our dog after walking around the store a couple times and letting him sniff around. The staff was friendly and it was a nice way to kill some time while we waited for an appointment.

We boarded our bearded dragon here while we were away for three weeks and could not have been…read morehappier with the experience. The pricing was reasonable, the staff were friendly and helpful, and most importantly, our little dinosaur was well taken care of. We are pretty sure he enjoyed his vacation almost as much as we enjoyed ours. We would definitely use them again in the future!

Staff was friendly but I have to leave a review in hopes the conditions of this store improve, for…read morethe health and well being of the animals that are in tanks and cages here. When I walked in to buy dog food I was floored by the intensely putrid smell. I felt like I was going to be sick and had to leave immediately. There are guinea pigs, bunnies, lizards and birds in cages here and the whole scenario left me feeling concerned and depressed for these animals. I saw in an earlier review that they come from breeders as well.

Incredibly helpful phone conversation. Recommend giving…read morethem a call to check on inventory or general animal consultations.

We used to buy our dog's food here when he was a puppy, but then I switched his food because he…read morestarted having some digestive issues. Now that we are feeding him a different brand of food, he's doing really well. We also cook different things for him in addition and now come by to this store to pick up some treats and toys whenever we have time. Friendly service. Located on Geary and Arguello.

I took my dog to day camp and she had a blast. There are webcams so pet parents can check on their…read morefurbabies while at camp. The pet hotel staff were great - super knowledgeable and friendly. All staff seemed to be well trained in how to approach dogs and make even the most skittish/anxious ones feel comforted. The cost is also very affordable. I only wish the camp area/rooms were a bit bigger so the dogs could run around more. Needless to say, we'll be coming back.

Dropped in to this Petsmart when I was visiting HomeGoods next door a few months ago. I came in to…read morepick up a few items for the fur child and got him some treats. This Petsmart is a lot bigger than the one in the City with a pet hotel and grooming area. I haven't used either service here at this location but I like the option. Located on Gellert Blvd, part of the Serramonte mall shops.

First off as always, shop local when you can! This store has lots of supplies for small critters,…read moreboth scales and fur. We are get our first insectivore her food here. Pro tip, as they are a small enterprise from time to time they open late, they do open, just head to enter the cafe next shop, right on the corner, a local favorite!

Excellent Experience! ! we got a milk snake for the kid. They walked us through everything and…read moreanswered our million and one questions (on the several occasions that we went by to ask them) It was a bday surprise and they even acted like the snake wasn't going to be purchased (played along) when kid went to pet store to see it. (they pulled it out so kid could hold it) Kid thought they were just going to look at it and we surprised them right then and there- we had already bought the enclosure and all supplies and those were waiting at home. The service was excellent, and thoughtful. GREAT PLACE! HIGHLY RECOMMEND! Ask for Eric or Nick - totally cool dudes.

I adopted my 3 girls from Rattie Ratz! The rescue is easy to work with and super passionate about…read moreadopting out rats to responsible, loving forever homes. They're great on education and helping new rat owners start off on the best foot. Don't buy from a pet store, definitely adopt with Rattie Ratz!

They really love pet rats, and always have their good at heart Rats make great pets, and this is…read morea place to learn about it

What a great spot. I was looking for some ideas to help a friend change up her dogs diet and to get…read morea kibble that he will eat. So we stopped by and the lady at the register was so helpful and full of a lot of great suggestions. She gave us a variety of kibble samples to try and just offered if any questions don't hesitate to call.

I came in to look around while my pup was next door getting groomed and I had a wonderful and…read morepositive experience. They answered my questions regarding food options for my pup and how I can better care for him, not to mention gave me samples for my pup to try out. They really care about their customers and most importantly the pups that come to the store

The staff is always so friendly and I love their policy of being able to return anything if your…read morepet doesn't like it. It shows that the owner really cares about the well-being of your pet rather than the profits. I love the open treat bins because I let my dog pick out his own treats. I have a 83 pound husky mix, so the bathing stations are super convenient. Although the price has gone up from the self-service over the years. I remembered paying $40 for 5 baths, you pay for 4 tokens and get one free. My partner used up our last one and this time he said he paid $60 for 4 tokens. I asked if there was a deal and the seal was $60 for 3 tokens, with 1 free. The jump in price is pretty crazy, but it saves my pipes from clogging. I'm not sure if it's something they can fix, but once in awhile the pressure from the water spout and the dryer is a bit weak depending on the station and it is not consistent. This happened to me maybe 2-3 times and the staff always allows me to switch stations after I had already inserted my coins. Doesn't always fix the issue, but the pressure can be slightly better on a different one.

I have been going to this particular pet food store for a while now. Why? Well... let me explain…read more.. THEY ARE GREAT! So they have this awesome special that if you buy three bags of pet food, you get the 4th FREE. AND, you can mix and match. That alone is not why I love it so much though. I like the variety (Well... my CATS like the variety), and the folks who work there are very knowledgeable about all things PETS. in my last trip I had a conversation with a team member about buying grass for my cats and I took their suggestion. I brought this little thing of grass and my cats went nuts. Just another thing to add to make my kitties happy. I've also gotten some tips on OTC stuff I can give me cats when they have some respiratory stuff happening (L-Lysine FYI) and it seemed to help! One of my girls has issues and doing great. They have a huge selection of Stella & Chewy as well. If you haven't purchased this for your dog or cat, you should. THEY love the stuff. The ONLY drawback, parking can be a challenge because everyone is going to Jolibee, it's still doable though, and I'm not taking any stars for that! Just the "quick" tip, GO THERE. Nice people, great selection, and the 4 for 3 deal is great. Plus your pets will appreciate you.

I can't say enough great things about Mahoganie at the Alameda Petco! My big guy has pretty serious…read moreseparation anxiety, so drop-offs at the groomer are never easy -- but Mahoganie has such a calm, confident way with him that I always leave knowing he's in good hands. Every single time I pick him up, he looks healthy, happy, and well cared for. You can tell she genuinely loves what she does and takes the time to make even the most anxious pups feel comfortable. If your dog is big, nervous, or a little dramatic at drop-off (no judgment!), Mahoganie is your person. We're so lucky to have found her!

They were out of color matched collars and leashes…read more Hodgepodge of colors that had no matching pair. 9 people in line. One checker. Nice though. Not a very fulfilling experience. Now there's 12 in line one checker.

WE LOVE THIS PLACE!!! We bought a pancake tortoise a few months ago, but before the decision, the…read moreemployees at East Bay Vivarium were SO patient and answered no less than 900 questions from my very enthusiastic son about enclosure temperature, feeding habits, etc. of several different types of tortoises before we landed on the pancake (side note: they're rad!). When it was time to pick it up, the team suggested and sold me the perfect set up and let me film them setting up the temperature alarms so I wouldn't forget. Equally as great is the reptile show! We just had them come to a 10yr old birthday and it was the coolest thing ever! Not just the run of the mill Petco selection of reptiles and amphibians, but some seriously cool animals! We even got to make some special requests. The people who brought the animals were SO PATIENT with all the kids and answered the rapid fire of questions coming from the birthday boy. Huge shout out to John and Rox. LEGENDS. Even if you're not a reptile person, go for the plant selection...and then you'll leave wanting to learn about the big ass lizard in an enclosure...then 4 months later it ends up in your living room for a birthday party! I got some string of pearls for a great price. This place is just the best and I can't say enough good things!

Fantastic spot for all reptile enthusiasts! We got our baby leopard gecko here 2 years ago, and he…read morehas been healthy and happy ever since! I feel like they take great care of their animals, employ passionate and knowledgeable people, and offer a wonderful service to all who walk in the door.