I just walked out of Dr. Albert Chung's office in Rancho Santa Margarita, and I genuinely felt…read morecompelled to share my experience. Dr. Chung is a colorectal surgeon who truly exemplifies what patient-centered care should be. First of all, I have never in my life called a doctor's office and had the actual doctor pick up the phone. Dr. Chung did just that this morning. It was a refreshing, almost unheard-of level of accessibility that immediately put me at ease. He doesn't take insurance, but his fee structure is transparent and fair. I came in with a very painful issue that was causing me a lot of discomfort and bleeding. Instead of having to navigate the maze of ER visits, PCP referrals, and urgent care waiting rooms, Dr. Chung got me in the same day. There was no one else in the waiting room, and the entire experience felt incredibly personal and unhurried. Dr. Chung explained everything to me in a way that was both humorous and approachable. He used lighthearted terms like "poop juice" and "butt stuff," which made an awkward situation feel completely embarrassment-free. He gave me a conservative treatment option, but I chose the in-office procedure, a quick removal right then and there. The only discomfort was the numbing shot (a brief 7 out of 10 on the pain scale), and after that, it was smooth sailing. Dr. Chung's practice feels like the perfect blend of old-fashioned, personal healthcare and a modern, welcoming office environment. He's a young, knowledgeable, and down-to-earth professional, probably in his 40s, who made me feel comfortable and heard. In short, I can't recommend him highly enough. If you're looking for a compassionate, straightforward, and incredibly effective colorectal surgeon, this is how healthcare should be done. You'll be in excellent hands!

Horrible service just entirely, spoke to Dr. Chung he was rude and not helpful getting a…read moregastroenterology appointment to check my small intestines. Said "he does not perform those practices because it bores him to tears" Wow well I sure wouldn't recommend anyone coming to this business if that's how you want to get responded over the phone and get treated as a future patient in care.

Dr. Gregory and her PA Jamie are wonderful. This is a very delicate area to have surgery and they…read morehave been so responsive, loving and kind. I recommend them 100%.

I absolutely love Dr. Gregory! She's an exceptionally knowledgeable and skilled colorectal surgeon…read morewith a warm, personal approach and a fantastic bedside manner. She truly takes the time to listen, explains everything in clear, simple terms, and genuinely cares about her patients' safety and well-being.Dr. Gregory's professionalism and compassion set her apart. In a time when many medical practices can feel rushed or impersonal, she makes you feel like a person--not a number. I highly recommend Dr. Gregory for colonoscopies, rectocele prolapse procedures, and any other colon or rectal care.Thank you, Dr. Gregory, for providing such outstanding care and for treating your patients with kindness and respect!

I had my initial consultation with Dr. Hardeep Singh about a week ago and was incredibly impressed…read moreby his excellent bedside manner and utmost professionalism. The front office made the entire process incredibly seamless, and I was able to secure an appointment within just one week. They provided crystal-clear instructions for my colonoscopy prep, which I completed the day prior. The procedure itself took place at a convenient facility just down the street. Although they were quite busy on the day of my procedure, resulting in a slightly longer visit, the efficiency, care, and dedication of the entire team were outstanding. They are a highly professional and compassionate group, and I highly recommend them. Thank you so much to Dr. Singh and his wonderful staff!

Dr. Singh is very professional, thorough and made me feel very comfortable for my procedure.read more

Apparently the office will cancel your appt on "accident" without notifying you at all and pretend…read morethat you were the one to call in.... They literally do not take accountability and it shows. They dont faxed orders for imaging when they say they do and when you call them out they just dont care about your time....dr wont respond back to your messages. Save yourself and find another ENT doctor that is more professional and honor your time.

I've been going to United Gastroenterologists for over 20 years for Colonoscopies and Endoscopies…read more Dr. Stanton is one of the finest Gastroenterologists anywhere. Their team of PE's, nurses, orderlies, and administrators are the best too. They are so professional and through, but also human, keeping their sense of humor through what can be a tense environment. Thanks to all this team does! Here's to another 20 years!

I'm have order for liver test but when I call to Staff at…read morefront office over here is not polite when answer Phone with patient Even , they lock my phone when I complain about why they dont send order to Hospitql Then they tell me go to Doctor office get order They need to answer polite with patient

I always believed that healthcare office should be a place of compassion and professionalism -…read moreespecially the front desk, where the tone of the entire visit is set. The receptionist (Michelle) answered the phone with rude and dismissive attitude. She is rude and lack of basic courtesy. I hope Dr. Phan would consider this feedback seriously and invests in better training for their administrative staff - patients deserve to be treated with respect.

Thank you Dr. Goufman. I saw him today for ear wax removal because it was affecting my hearing. He…read moreexplained what he was going to do, and he successfully cleared my stubborn wax. I am very happy with the process and results, and can hear much better! The office staff was courteous, as well.

Good doctors are a rarity. This guy is darn good. His office can usually get me in when I need to…read morebe seen, and the doc is good about answering questions, explaining things, and getting me well. What else needs to be said?

I came here via their Anaheim office after being released from the hospital and my primary care…read moredoctor wanted me doing some of my closer follow up with a Gastroenterologist (say that 3x fast, man, yes, that IS a mouthful!). Dr. Ducker is great. This office is smaller than the Anaheim office, but it is so much closer. It's within spitting distance of my home, so this is massively convenient for me. For obvious personal reasons, I'm not going into a lot of detail, just the doctors in both the Orange and the Anaheim office are excellent, and the support staff is great, helpful, and highly professional. Very accommodating about to which Quest to fax my labs request. Will be on my team of doctors for quite some time. They do research out of here, too. Plenty of free parking, which is just gravy on top of the great care here. Just, free and plenty matter when it comes to parking in The OC, right?

Dr. Riff is a great doctor with excellent bedside manner. I've been his patient since 2020 and have…read morealways had positive experiences with his care. However, I am very upset with the office's billing staff. I recently received a past-due bill after two years, which was unexpected. When I called the billing department to make the payment and, also to understand the reason for the delay of late notice, I was told that bills had been sent in past and that multiple voicemails were left on my phone--none of which I had received. During the call, the representative(Don't want to name her here) I spoke with became increasingly unprofessional. When I asked for clarification about the delayed billing which was my right to ask, she raised her voice, spoke in a disrespectful tone, and even threatened to send the my account to collections. When I questioned why she was raising her voice and speaking to me that way, her voice raised further more. I was eventually transferred to a supervisor, who handled the situation professionally with a satisfying explanation. While I value Dr. Riff's care, this experience with the billing department was extremely disappointing. Unfortunately, it has made me reconsider continuing care at this practice, as I have never experienced such treatment at any facility before.

I saw Dr Del Junco for buzzing in my left ear and dizziness and recent vertigo episodes. He ordered…read morea hearing test which indicated mild hearing loss. He told me my tinnitus was part of aging and to take lipoflavanoids for the tinnitus. Did not address my vertigo and was very dismissive towards me. It was a waste of my time and will not return.

So very disappointed. He came highly recommended. Your only as good as your office staff. That's…read morewhere it starts. I called from the hosptial on a Friday afternoon late. I was hospitalized for server vertigo and loss of hearing left ear. Desperate for an appt and its crucial if you have SSNHL. Treatment must be started within 3 days no later than 2 weeks. I knew I needed to be seen right away. I spoke to Valerie ( I believe ) and she was rude and uncaring. 100 percent. She could care less or have any sympathy for me. I'm not the only patient. I know that but she should be able to identify urgent. Period. She proceeded to tell me she would get me in, in 2 weeks and it would be for a hearing test only. God I am glad I reached out to other practices and found caring staff that knew my situation was dire. I called another place THe Greater Oc spoke to a lady that took my info called me back an hour later on a Friday night and got me in on Monday. Exam, hearing test and treatment was started all same day! What a great experience and a terrible one with this office. Unacceptable. Degrading. Cruel.

I WARNING!!i have been a patient of this doctor since September 2024…read more I have to tell you guys that this is from the bottom of my heart and I want you all to know and be careful because. HIS STAFF WILL KILL YOU!!!! They give you the wrong medication and they give you the wrong test to take. When you call back to speak to the doctor or the office manager, the staff gives you the And they put you on hold forever!!!! They don't care about you as a patient nor a human! Please be aware that this stuff is so conflicted so mixed up so do not know what they're doing. You're putting your life in your hands with the staff and when you called to complain, they will never put you on the phone with the office manager nor will you ever get to speak to the doctor so I'm afraid the doctor And the office manager doesn't even know or begin to understand how terrible their staff Is Bottom line if you want expert medical attentionDONT GO HERE

All the appearances of a poorly run operation. After scheduling an appointment online and making…read morethree attempts to confirm the appointment, the office didn't know who I was or even have the referral from my PCP and health system. Now seeking a different doctor. I was given a referral for Dr. Abousaif. I called the office and was told by the automated agent that I could make an appointment on the website. The web address given by the automated agent leads to a "Page Not Found." I went to the general website and found an appointment button. Using that, I scheduled an appointment date/time and was told that I would be contacted within 48 hrs to confirm the appointment. No one contacted me. I called the office after several days of waiting to confirm my appointment. The auto-answer gave me the option for a callback, but I decided to wait in the queue. After 15 mins I moved up to #4 and then the phone line disconnected. I called the office again and selected the callback option. I was told I would be called back within 48 hours. No one ever called. After 3 days of waiting, I called the office again to confirm my appointment. The receptionist had no record of my web-based appointment (on their system), and had no record of the referral from my doctor/health system--even though I had a printed copy via mail. And the receptionist's office phone was very bad--crackling in and out as she talked. This has all the appearances of a very poorly run operation. Why would I trust my health care needs to an office that can't even schedule an appointment? I am requesting a new referral for a different doctor.