I'm have order for liver test but when I call to Staff at front office over here is not polite when answer Phone with patient Even , they lock my phone when I complain about why they dont send order to Hospitql Then they tell me go to Doctor office get order They need to answer polite with patient read more

I always believed that healthcare office should be a place of compassion and professionalism - especially the front desk, where the tone of the entire visit is set. The receptionist (Michelle) answered the phone with rude and dismissive attitude. She is rude and lack of basic courtesy. I hope Dr. Phan would consider this feedback seriously and invests in better training for their administrative staff - patients deserve to be treated with respect. read more

This review is for the front desk staff. After reading other reviews, I completely understand why so many patients have felt frustrated and uncomfortable with the way they've been treated here. Sadly, I had a very similar experience myself. My first intention in writing this review was to complain, because I have truly never dealt with staff so unprofessional and poorly trained in communication. But instead of just venting, I want to leave this as a reminder: You are working in a healthcare office, a specialist's office, where many of your patients are elderly or living with chronic illnesses. These patients rely on your kindness, guidance, and support--not just the doctor's care. Treating them with impatience or disrespect is unacceptable. Without patients, the office cannot exist, and none of us would have jobs. Even if you believe the office would "sustain no matter what," that is not an excuse for rude or dismissive behavior. If working with people in a healthcare setting feels too stressful or overwhelming, then perhaps this isn't the right career path. There are many jobs that may be less demanding and better suited for you. I hope you take this seriously. One day, when you yourself become a patient, you may find out how painful it feels to be treated with the same lack of compassion. That's not just poor service: it's bad karma. read more

Good doctor, but very bad receptionist without office experience. Good doctor, but very bad receptionist without office experience. Good doctor, but very bad receptionist without office experience. RECEPTIONIST SO RUDE. RECEPTIONIST SO RUDE. RECEPTIONIST SO RUDE. RECEPTIONIST SO RUDE. RECEPTIONIST SO RUDE read more

If there was a 0 star, I would 100% give them. The front desk staff is disrespectful and blunt. It was extremely disappointing. Their lack of concern for the client experience and overall unprofessional attitude was unacceptable. There needs to have a claim sent to insurances to cut the contracts to these types of offices because of their rude front desk staff. read more

How it can survive? The staff so rude. Cực kì mất dạy. Chưa bao giờ thấy nhân viên, nói tiếng anh tiếng việt như con điên, giọng điệu bô láo, nạt vô mặt người ta. Ko khác gì mấy trung tâm y tế dành cho người nghèo bênh việt nam read more

Good doctor, but very bad receptionist without office experience. Good doctor, but very bad receptionist without office experience. Good doctor, but very bad receptionist without office experience. Good doctor, but very bad receptionist without office experience. Good doctor, but very bad receptionist without office experience read more

Good doctor, but very bad receptionist without office experience. Every time we called in for appointments, she kept us waiting on phone for a very long time and hanging up , I called back again and she responded with the way very rude for no reason. I have been with Dr. Quang Phan for about 20 years, but now I had to go to different Doctor because I only have a real nightmare every time call this office for appointment. read more

I was nervous coming into this office since the yelp reviews were so negative, but I actually didn't have a bad experience with either the doctor or the staff here. The receptionists were helpful and nice and Dr. Phan was also nice and listened to my concerns. I didn't feel rushed during my appointment with him. read more

Very bad receptionist without office experience, she has no respect for anyone. She totally treats customers very rude, uneducated. I wish I could give 0 star. read more

I give the customer service one star. The lady I contacted that day was Han (that is the name she told me). My appointment was at 10:30, and I waited until 10:50 but nobody called me. Instead, 2 or 3 people who came after me were called to go inside first. I asked the receptionist why, and she stared at me and rudely asked me back "How do you know their appointments are after you". Maybe she is right, people may have appointments before me, but that's not the proper way a receptionist should answer to patients, and I think she deserves one star. read more

This review is not for Dr. Pham who is actually friendly, caring and knowledgeable. I know you're leading a highly competitive Gastroenterologist office in California, so I'll get right to the point. I have never gone out of my way to write a Yelp review about any service provider because I am extremely busy with my work. But in this case, I must feel that I must. Regarding the front office: I highly recommend the front desk staff to enroll in an interpersonal skills class The staff were very rude and unprofessional to myself and other patients in the office at the time. I have never seen such awful customer service in a professional office before and, quite frankly, do not understand how these people are deserving of jobs. Please do not let these people continue to represent your business even they are your family member. If you lose patients or have trouble retaining them, the front office staff are the reason why. I highly recommend that the front desk staff become educated in interpersonal skills and customer service because they need to be retrained or fired. read more

Yep. The front desk people are very rude and obnoxious. Especially the young gal with a long hair that split in the middle. She cut you off while speaking and hangs up the phone on you. read more

Was asked as a favor to come in to fill in some paperwork for a patient that isn't me. Arrived and tried to asked for instructions on how to go about this only to be grilled by the rude receptionist. She insisted on me signing in and I tried to tell her that I wasn't the patient. She then tells me that "she wasn't going to help me" I then again tell her that I am not the patient. She then finally instructed me to put the patient's name and dob. I get it we all have issues in our personal lives and dealing with people is very difficult. I deal with people far too much in my position at work but I don't lean in on people because I am having a bad day. It wouldn't hurt if they had someone who listened to a request before grilling them. Very tempted in calling the insurance and letting them know... read more

I never write a Yelp review about healthcare providers. But in this case, I had to. We are extremely disappointed my mom was referred here by her PCP. It was a horrible experience from start to finish. The front office staff is beyond RUDE!!!! My mom needed to request a copy of her results. She contacted the office and spoke to someone who was unprofessional. Who speaks to their patients in that manner?! This receptionist has poor phone etiquette. I highly recommend enrolling in an interpersonal skills class. After getting no where with the front desk staff, my mom received a call back from Dr. Phan. I'm glad he personally called to resolve the issue so they're getting an extra star. Overall the physician is not so bad. The front office staff especially the heavy set girl who answers the phone and the one who checks patients in have zero people skills. Not friendly and uses an unpleasant tone when speaking to patients and their family. Advice: treat your patients with kindness and respect otherwise they will go elsewhere. read more

Receptionists are absolutely rude and have no empathy towards patients. Girl receptionist will hang up the phone on you while you're talking or belittle you and give you the wrong information. I hear her smack talking with other receptionists too while on the phone in Vietnamese. Surprised she hasnt been fired yet read more

Front desk lady is very RUDE!!!! Either she is the doctor's wife or relatives or else I don't know why she still can be there? She has no respect for anyone as if she's the queen and everyone have to bow down and obey her. She would raised her voice at anyone (old or young) and even yelled at the nurse too! (Feel sorry for the people who have to live with her) Doctor always seem to be in a hurry, all he does is read over the patient's lab results and either send to get more tests or ultrasound!!!! read more

I noticed there are no current reviews... none needed as nothing send to have changed. Office staff are a reflection of the physician - no matter how knowledgeable the physician may be, a rude and insensitive staff speaks volumes. This is a busy office without adequate staff. Wait times are a bit long. Questions are answered with sarcasm and rolling eyes. Be prepared, this is not somewhere you want to go to routinely read more

No wonder when I see some one gave the service staffs 1 star! I tried to make an appointment by phone 10 times and nobody picked up the phone. I can tell their customer service is so bad. Based on some of the comments about their staffs, don't waste time, spend time with this office and will get more stress. read more

I am very surprisingly people gave him a review of one or two stars. My doctor sent me to Dr. Phan for a colonoscopy my first appointment was very hesitated because I read on Yelp it so many things for me to be caution. I told myself just to be nice with them and let's see what happened. When I walked in his office for my first appointment 10 minutes early I sign in and a minute later the people in front office very polite and greet me right away, one of the girl gave me the papers to fill it out after finish with my papers I met with Dr. Phan right away. Dr Phan's very polite very kind and gentle, he asked all the questions about my health then send me home he told me he will request for my colonoscopy when it get approved then his receptionist will call me to make appointment for my colonoscopy. I am very pleased with his services. Then my second times I met with the receptionist to get all the papers and the prescription for the prep of my colonoscopy. On July 20th I went in to get my colonoscopy when I walked in the facility at 6am the only one person there doing everything by herself, she is very sweet she got all the paperwork done and I'm ready to go in, there are 7 nurses in that facilities they make me very comfortable because they knew I was nervous and scared. Dr. Jackie introduce herself and tell me a little bit about the procedure, she gave me comfortable to be okay and not to be scared then Dr. Phan came in with his team the minute he said Hi then I was out when I woke up it was done. Dr. Phan team are amazingly. Thank you very much too all. This is how I met Dr. Phan and go through my colonoscopy step by step with Dr Phan and his team. There's no way for 1 or 2 stars for his services, if there is a 10 stars he earn it from me. read more

One star because the Dr is actually good and nice. His staff... ugh rude and unprofessional. My mom is almost 80 years old if they need her to take off her coat to get weighed just ask her to do so. I heard them yelling at my mom while I was still in the waiting room. I stepped in and asked them nicely twice to stop yelling at my mom they didn't until I got angry and raised and said " THAT'S ENOUGH!" And I yelled a few at them that I can't put it here but they finally stopped yelling at my mom. My advice: retrain the staff or hire an entirely new staff. read more

I did call this office this morning to make an appointment for my Mom because her PCP referred her to them. The receptionist said the earliest appointment will be in the first week of September or so. I told her whether there is any way to squeeze her in if there is a patient will cancel the appointment this month or not. She said NO right away without thinking of helping a new patient. In addition, she told me: "If my Mom can't wait, she should go back to PCP to request another physician because the doctor is too busy to take any patient for now." OMG. I can't believe the way she talked which was so impolite, mean, rude and not caring at all. No wonder why this office received all bad reviews because they deserve it. I guess this doctor doesn't care about retraining his staffs with proper attitude, customer service, and skills. Do you think this doctor will care enough for his patients? One last thing, when I asked her name, she told me: "Why and what for?" then hung up. I am speechless. Please avoid this office at all cost!!! read more

My mom got referred to this physician from her primary doctor. She needed to reschedule her endoscopy. My brother took her to the office and the receptionist was really RUDE to my mom and my brother. She had them rescheduled for a month later. Two weeks later I found out my work schedule changed and I couldn't take my mom on that day so I called and asked to reschedule, she took the phone call very unprofessional and She made me feel like I said or did something really bad, she told me my mom already rescheduled so many time, and she asked me WHY, WHY DOES SHE EVEN DO THAT..?? .. I am serious, she was asking me like I committed a crime. I read all the reviews and I hope the physician could retrain his staff and have better customer service, we are patient and patient's family member, we do not deserve this kind of service. Thank you. read more

This office front desk staff is unbelievably rude. From the very first greeting, we feel uncomfortable being here. Not to mention we called multiple times but is unable to reach this office to confirm our appointment. What I hate most is ...there is one receptionist who is so rude to patients that doesn't speak English. She has the attitude as if we should be grateful for being here. We have so much options to choose from, just unlucky we choose this one doctor. Save yourself a headache guys don't come here. The staffs will infuriate you first and the doctor will make you want to scream in anger. He is so quick to diagnosed his patients, it seems like he did nothing but read the patient's old report back to us. If I can give this office a zero I would. This office is a bad idea don't do this to yourself no matter how much anyone recommend this doctor to you. read more

Terrible bed side manners, if we didn't understand something, he'd raise his voice unnecessarily louder as if we can't hear him. Disappointed in our primary care provider for even recommending us to go to him. I would absolutely recommend everyone to look elsewhere, he's always in a hurry, doesn't care to wait for extra questions. He overall has no respect for families of the patient nor compassion for us. Our loved one could pass soon and all I can think about is bashing this doctor, terrible and condescending is what Dr. Phan is. read more

that's really bad receptionist - reviews from other patients are 100% true about customer services that is so bad

Omg, i can totally confirm that those comments below are true, my PCP should have regretted referring me to this place. The staff is beyond rude. I called to make an appointment and the girl insisted of that only one job. She tried to hang up whenever i have more questions followed up, keep saying "what's now?", "what's next?", "what chu want?". Like she's doing the job for free and I'm wasting her precious time. I mean is it possible that she has 2 lives and this is the dark one? Like she would work one job trying to be all nice and calm and lovely but then come to this office and release the f*** out of us? I'm sick and I don't deserve this. The doctor is nothing but a diva, he seems to always in a hurry, never has time for questions, it feels like all he wants is to finish the patient asap. I guess in the end, the office would just keep running like this because normally, they already don't care about their patients, let along our reviews read more

I came in with my sister the other day because she needed to make an appointment for a check up here. They said to call at 9, but since we were dropping off the kids for summer school, we decided to come in to to put her name down instead of calling them to put her name down. We came in and were greeted, very rudely, with "HAVE YOU CALLED? YOU NEED TO CALL FOR US TO PUT YOUR NAME DOWN. WE SAID YOU NEED TO CALL." So my sister asked "should I go back outside and call you to put my name down? The girl was quiet and then said with a very bad attitude "GO PUT YOUR NAME DOWN RIGHT THERE" so as she was writing her name the girl said "I'M NOT GOING TO GUARANTEE YOU A SPOT BECAUSE YOU DIDN'T CALL" (I'm putting all these in caps because she was pretty much yelling and scolding during the entire conversation, my sister is most likely 10 years older than her...) It is freaken 9am and we were the second name the list... We just went home after that because to call because she has the power to skip us and make up some BS and we won't be able to prove it. Anyways, the front office staff is beyond rude and disrespectful. I don't understand how she still has a job there. They probably don't care about newcomers because they have so many old patients that can't really fend themselves from the disrespectful young kiddos working. I can't believe they are so disrespectful and rude to their elders, I feel so bad for them for having to deal with their attitude. UGH!!!!!!!!!!!!!! If only my sister wasn't so sick as to go to this office read more

I give the doctor 5 stars. He is friendly caring and knowledgeable. His office staff i will give them one star, they are rude unfriendly and uncooperative.the reason i gave them one star is the lady that works in the back office is nice read more

I wish I could give 0 star for the receptionist of this office. She totally treats customers very rude, uneducated and insolence. I totally agree with all people whom angry. The receptionist is maybe a ralative or cousin of this doctor. She does not know how to be polite with customers. She was angry with customers even I tried to stay calm and be polite to her. To the receptionist if you read this : "If you don't like your job, please just quit. Nobody force you or put a gun in your head to do this job and be angry with customers with no reason" read more

Wow the receptionist here is far beyond rude...I cant find an appropriate word to describe her...

I feel like this doctor doesn't care about his patient at all. His staff is very irresponsible as they rarely pick up the phone when my mom tried to call them for appointment confirmation. After all the effort, they gave us an appointment at 10:00 am today, we arrive at 9:55 and now is 10:10, the doctor still has yet to show up. If you cannot take responsibility for your job, quit it. I will have my mom change her doctor and feel in the feedback as one of the worst doctor i have ever seen because this is not the first time BS like this happens. read more

Performed abdominal surgery on me at Fountain Valley Medical Center. He was 4 hours late coming to the surgery and obviously very tired about 8:30 PM. I had pancreatitis and he was supposed to perform a laparoscopic procedure and check my pancreas. I woke up a few days later and he had opened my chest from my navel to my diaphragm. Not only that, but when he stapled it closed, he did it sideways, so I have about 2" more skin on one side than the other!!!! I ended up having a hernia in my diaphragm from his sub-standard work a little over two years later. I consulted an attorney at the time and was advised the statute of limitations had expired. I should have sued the bastard. I'm not the type to sue a doctor for malpractice, but this guy definitely deserved to be brought in front of the Medical Quality Assurance Board in CA. What a quack!!!!!!!! read more

If there is a grade of 0 star, I would put on a 0 without hesitation. This place has the worst receptionist I have ever seen in my entire a life. And I work in a health care setting, where patient's HEALTH AND COMFORT MUST be the priority. In this place, the receptionist seems to DISAGREE. Due to my heavy work load, I forgot about my appointment (which they should have made a call and reminded like every other places). I called them that morning around 10am and my appointment is 11am that I couldn't make it in time. And the receptionist start lecturing me about should have put in my calendar, annoyed at how I waste their time and hang up on me. I was shocked.... I honestly was shocked after that phone call because I have never gotten any receptionist yelling at me before like this. So the next day(around 3pm), I made another call to ask if I could do walk in on the next day, and they told me to call them on next morning or else they will refuse me for the appointment. Let me tell you something. I know this place is a CalOptima insurance network and the doctor is very good and knowledgeable (which is why your pcp sent you there). The receptionists are the worst and if you feel your health is on the line, don't ever go here or else they will refuse you and put you on hold for another 2 months just for a 15min consultation appointment. Your health is the most important thing, there are other places for colonoscopy in CalOptima network. Check them out and don't waste your time on these receptionists. I do hope the doctor read this so that he knows how bad these people are treating his patient and realize they are killing his business. read more

The front desk staff is very rude, on the phone and in person. The doctor seems nice.

The front desk is a 3-foot thick concrete wall. First I wanted to make a appointment, first available date is one and a half month away. Then I asked for a walk-in, I was told to call at 9AM the next business day. I called at 9:30 and was told no, it is too late for the day. Frontdesk attitude is neither helpful nor friendly. Wish I have picked a PPO plan or access to a more accessible office. read more

Appointment was made since 08/29/2016 insurance information was given to the office. No call from office prior to appointment. Show up for appointment early waited 30 minutes then front desk asked for insurance information again, "can not verify", my Primary care Physician verified my coverage online and faxed insurance information over, still waiting 1 hour already, I don't think I will refer any patient to this office. read more

This doctor is horrible. I was under his care for a few months and my condition got a lot worse. He did not even bother to use conventional treatment with me because the medication has "Bad side effects". My situation ran out of control since I am not being treated properly and I had to be transferred to another hospital and another doctor after many fights with the incompetent doctor because he finally admitted he did not know what else he could do. That would have been helpful months ago. He would not order pain meds to me even though I just came out of a major operation telling me to take Tylenol. He should have his license revoked. I would not recommend him to my enemies. read more

This doctor's office is in the building right next to Garden Grove hospital. I came there several times to treat my problem. The office is a little old but neat. Their staffs were very helpful and super fast on getting authorization for patients (I had a HMO insuance). The doctor was very careful and dedicated. The outcome of the treatment is that my problem is gone now. Very appreciate for his treatment and his staff's service. That's what you expect when coming to a doctor. read more