I can't say enough good things about this office! From the moment we walked in, we felt so…read morewelcomed. Jessica at the front desk greeted us with a smile and made the check-in process so easy. Jenny, the office manager, was incredibly kind and helpful, and you can tell she truly cares about every family that walks through the door. Dr. Shen was absolutely wonderful with my kids. She was patient, gentle, and took the time to explain everything in a way that made my kids feel comfortable. Yuliana and Ariana were amazing as well! They were so sweet, caring, and made my kids feel relaxed throughout their appointments. It was obvious they genuinely enjoy working with children, and that made such a difference. Everyone in the office was friendly, professional, and made what could have been a stressful visit into such a positive experience. The office was clean, organized, and everything ran smoothly. It's not often you find a team where every single person goes above and beyond, but that's exactly what we experienced here. I'm so grateful we found this office and would recommend Kids2Dentist with Dr. Shen and her entire team to any parent looking for an amazing pediatric dentist. Thank you all for taking such great care of my kids!

Quality of care , traumatizing barbaric worst experience ive ever witnessed especially on a 4 year…read moreold , the office staff was great but the dentist let my granddaughter suffer the whole time during a tooth extraction , im 57 years old and I have never seen anything like this in my life she was screaming and he struggled to get the tooth out , I asked him if she was feeling all of this and he responded with no it's just pressure but I was there and she was in so much pain she wet herself . And she isn't a crybaby she got all her shots without even a blink no crying , no anxiety nothing , and she wasn't afraid to go to the doctors or dentist , well all of that is changed forever after what she went through at the hands of this dentist.

Great service recently, I will continue to have my dental work done here…read more Can't go wrong.

If you need a tooth, implant, see Dr. Hardt!…read more I was willing to spend the time and expense, and he was willing to spend the time and the extra work to do a perfect job! Thank you, Dr. Hardt!

I have never been treated so poorly by a pediatric dentist. Yesterday, I was told my son's tooth…read morecould be filled instead of getting a crown. Today, after he was already numbed and on laughing gas, the dentist suddenly announced they were pulling the tooth. I refused--he starts school tomorrow--and the dentist then refused to fill another tooth we had discussed, telling me to "find a different dentist." My child was left confused, scared, and half-numb for no reason. This is not how families should be treated.

Poor Communication and Last-Minute Treatment Changes…read more Yesterday, I spoke directly with the pediatric dentist about my son's treatment for 2 teeth. The dentist said there was a possibility he might need a baby crown for one tooth, but after I explained that I didn't want that, he told me it would most likely be possible to be left the tooth alone instead and that a crown wouldn't be necessary. But the another tooth need the filling. I repeated to him that it's going to be just the filling and no crown. The dentist confirmed. Today, when I brought my son in for the scheduled filling, the dental assistants said it's going to be extraction and filling, so I explained to her. She said she will let the dentist know. RDH had already numbed his mouth and given him laughing gas before the dentist came in. Only then did the dentist tell me that they were going to pull the tooth. I told him I did not want the tooth pulled the day before my son's first day of school and he didn't mention about the extraction in our conversation yesterday. The dentist then said he would not be able to fill the second tooth we had discussed and told me to "find a different dentist and get a second opinion." I left feeling upset and frustrated by the lack of communication, the abrupt change in treatment after my son was already numbed, and the way my concerns were dismissed. Parents deserve honesty, respect, and clear information about their child's dental care.

They are very professional, everyone very friendly. My…read moredaughter loves the attention she gets when she has an appointment They treat her very nicely. Today she had her teeth cleaned and a baby tooth extracted. No pain no tears, she came out happy like nothing happened

Friendly staff.. clean .. no long waits.. Dentist was awesome and explained everything so she could…read moreunderstand. They even played Taylor swift for her !!

Most horrible health care I have ever received by Dr.Narwhals Mating, he had horrible bedside…read moremanner as well. I went in with horrible foot pain after falling down the stairs and he didn't even check my foot and told me to get a boot from Walmart!!! The nurse is the one who noticed the entire bottom of my foot was purple! Just horrible

They say there a hospital but can't accommodate you saying you have to wait two weeks to get…read morechecked out what great country we live in pos healthcare

Let me start off by saying that I was EXTREMELY nervous about taking my son to any dental surgery…read moreplace being that he is only 5 years old. I live in Bakersfield and there is only one children's dental surgery center here. You are referred to the local office here and are expected to blindly make a surgery appointment for you child. That day they will go over everything with you and explain the risks and outcomes and so on and so forth. Mind you, your child is to be fasting the entire time because they are about to go into surgery. I said ABSOLUTELY NOT. No time to think, no time to prep, no time to decide whether you're ready to move forward or not. That is when I started looking elsewhere and found Hapy Bear. I did not care how far I needed to drive to get my 5 year old proper care. I noticed they had great reviews and scheduled a consultation. They were SUPER informative at the consultation. I met the dentist and the other staff I spoke with were all super helpful and reassured me that he would be in great hands. I was scheduled for treatment about 2 months later but I was able to get my son in sooner as he needed ALOT of work done. On the day of the surgery they took me and my son back (my husband waited in the lobby) to explain everything in depth once again. I met the dentist that would be working on my son. I met the anesthesiologist. They were super informative and made sure I didn't have any other questions or doubts before they began treatment. I held my son and cried before they took him into the other room to sedate him. All of the staff continued to console me and assured me that my son would be just fine. They were very understanding how scary this was for any mom. After that they took me to a private waiting room where they have a TV you can watch and have snacks or drinks (they don't allow any food or drink in the lobby). My husband was able to wait in the private waiting room with me. The staff regularly updated us on how the procedure was going. They even took payment in the private waiting room because you don't exit the same way you come in. Before we knew it my son woke up from surgery. Everything went as well as it could have gone. My son was a little fussy and uncomfortable initially. But he calmed and fell asleep in my arms on our way to the car. I strapped him in his car seat and we headed home. He was a little groggy for half the day. He took another nap when we got home. Didn't have much of an appetite initially but by the end up the day he had a full meal. He was basically back to normal activities the very next day! As a parent, and as a mom especially, having to put your child through any type of procedure is extremely scary. But this facility made this process as easy as it could possibly be. All of the staff is amazing, everyone is super helpful and informative. The dentists and anesthesiologist I met were just wonderful! I'm so glad I went with my gut and found this place. I would recommend this facility for anyone needing this type of treatment for their little ones!

so far it has been a very long journey to get to my kids dental surgery appointment. Had to travel…read moreoutside Fresno to get to location which isn't helpful. They were gentle with my kid and gave them a lot of attention to be made comfortable. Even checked on them when we got home. My teenager was seen and put under for about two hours or so. got half the treatment done. we will go back again another time for the other half. Will update my review when the other half of treatment is received this way a full review can be given.

Every time I come to Western Dental I always contemplate changing dentist because of the issues…read morewith employees either being rude, inconsiderate or are unhelpful. Unlike today, Tess along with the XRay technician were very helpful and insightful. Answered each question I had and gave me more info and tips on how to better regulate my hygiene. Thank you, I will continue to come back.

I honestly have to say the office people are awesome and even the dental hygentist is really sweet!…read moreHowever if you're looking for bad bedside manor, or for a dentist and there assistant to say hurtful mean things about there patients sitting in the chair right on front of them this is the spot for you! If you'd like a caring, nice good bedside manor dentist find somewhere else cause Western Dental as far as I'm concerned will not have my business!

I appreciate the systematic kids focused dentist experience here. We have been going here since my…read moredaughter turned 2. The check in process is simple and they have you sign any necessary forms as you arrive. Any payment is taken care of at the end. Reception staff are always kind and attentive. Most forms that I need to sign are prefilled with my daughters name and the date. In the waiting room, there is a play area for kids with books, legos, a play kitchen, and hand sanitizer is available too. They have one tv in the front that plays a movie, and that movie continues in the back when they take the kids back. We have never waited long and are usually called back pretty quickly. The dental hygienists and RDAs are all very friendly. They all have kind personalities and it definitely feels like they were called to work with kiddos. The first couple of visits, as our daughter was getting used to the idea of a dentist visit, they allowed her to sit in my lap and tilted her back to check out her teeth. (I also have caught on that as she ages, there is one thing they add to the appointments each time. They kind of just brushed her teeth and felt her teeth at age 2/2.5-they they did an x-ray at 3 but only of certain angles, then they added the scraping tool, and did x-rays of more angles. I think that helps kids adapt to the dentist and also doesn't throw everything at once.) 1.5 years and a few visits later, she lays on the table and watches the movie while they work. She enjoys using the sunglasses offered for the bright light! There is also a train table in the back, and in between the DH/RDA visit and the Dentists visit they let the kids go play if they want. We usually only get about 5-8 minutes with the dentist, but this is not unlike any other dentist office. We have seen Dr. Kunkel and Dr. Addie, and we thought both were great and offered good suggestions and encouragement. They have also been clear about treatment plans, if any, and answer all of our questions. Reason for loss of star: I will say, the only thing that may not be enjoyed by some families, is lack of privacy in the main treatment area. The treatment tables are side by side 4 on each side, in an open space. I think the most patients at one time that I have seen are 6. This configuration definitely helps kids understand the visit process, they can see other kids having their cleanings and maybe younger ones catch on that "it's not that bad". But then if a kid is upset, the rest that are present hear and see that too. Additionally, the lack of privacy has lead to our family hearing what is going on with another kiddos teeth and the treatment they have to go through, when really you would think due to HIPPA, that would/should be a more private conversation. For me, and our family, we don't mind...yet. I also know they do have private rooms too- but I'm unsure what those are used for/we have never been offered that as an option for cleanings. So maybe if privacy is a concern for you and your family, ask about options for private space? With that we would still recommend!

My 5 year old daughter went to this location because she had a wobbly tooth due to a minor injury…read more When I went there for clarity that everything was ok the dentist Dr. Khan said both front teeth needed to be pulled. I asked dentist if teeth can reattached and she said no. I managed to convince dentist that both teeth did not need to be pulled. She pulled one and said leaving other one can cause infections. The tooth she left is now ok (this tooth tighten up and reattached itself). I am leaving bad review because instead of given other options for tooth she said only option is to pull. I don't think this was the best decision and I thought I went somewhere I can trust with my daughter dental. Dr. Khan lacks experience.

I've been hesitant to take my son to the dentist because of traumatic past experiences with my…read moreolder children. Today we came here and my son loved it. Movies at all the chairs. Staff was friendly. They were efficient and we found no activities! I'm glad we choose them. We will be back for our 6 months cleaning

Horrendous experience with office staff trying to get my child a dentist appointment as a new…read morepatient. I called and made the appointment but was told someone would call me about whether or not my insurance would be accepted, prior to the appointment. A few hours before the appointment, which was going to be almost an hour's drive away, I still hadn't heard from them so I followed up. The guy who answered the phone had an attitude from the minute he answered the phone and seemed to take everything I said as a personal insult. He then wanted to argue with me about whether or not I was being "rude" to him rather than just answering my questions about whether our insurance was accepted and whether I needed to drive an hour for our appointment which was just a few hours away. He told me someone did call me (no one did, and why would I be calling if someone had?). He then said they do not take our insurance! When I told him I'm frustrated that I could have driven an hour and then this would have happened at the office, he acted like it was my fault. I'm glad I didn't go and I would never want my child to go to such an uncaring and unkind place.

I was nervous prior because my son even throws a fit when my husband and I brush his teeth, but…read morethis was such a great experience. It was so kid friendly; everyone was so kind, and on the way out he just wanted to keep playing in the lobby. I'd definitely recommend!

I've been bringing my kids here since they first opened and have never had any bad experiences…read more Today though really stood out to me, my youngest had an abscessed tooth and the dentist and ladies that took care of us were extremely supportive and professional. They talked me through all of the options we had, they comforted my son, ensured he was comfortable and fully numb before extracting the tooth. I was worried that my son would be fearful of the dentist after that but so far he's not. I even called them multiple times afterwards with questions and they answered me every single time without getting frustrated. Amazing office! Thank you guys for taking such good care of my kiddos.