A car hit our triplex on Saturday night. I talked to Genuine's maintenance manager at 1:30AM on Sunday. Their maintenance manager was at the triplex Sunday morning, evaluated the damage and had a contractor complete temporary repairs to safeguard the property that had been red-tagged. Genuine is representing us with our insurance company, the City and also obtaining GC bids for the repairs. Unbelievable service. read more

Genuine Property Management - Building support corner - Property Management Near Me - Costa Mesa, California

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Update to Marcel's response about my review. All readers please see the email chain I posted in the pictures which proves my review about Marcel's company. Oh, thank for finally responding to me, Marcel. Since I was never able to reach you before. This review is for landlords looking for a property management company.Genuine Property Management failed me in many ways. 1. None of the departments informed the tenants to transfer the water bill into their own name, resulting in me having to cover the bill for several months. 2. The maintenance department was ineffective. They repeatedly claimed that one of my properties was not rentable. They hired a company to inspect the house and provided me with a repair list, which I completed. Then, they hired the same company to re-inspect the house with a new list of repairs. There was no accountability. Marcel Ford initially showed up, spoke highly of the company, and then disappeared when issues arose. The maintenance manager, Javier, asked Hendy Kusumadilaga to approach me about renting the house to him at a discounted rate. I declined and reminded him of their own policy prohibiting renting to friends or family. In apparent retaliation, Javier consistently outsourced inspections--part of the property management company's responsibilities--to a company likely connected to him. I tried explaining my situation to Marcel, but I was ignored. I ultimately terminated my contract with this company due to a complete lack of professionalism, integrity, fairness, and the clear presence of nepotism. read more

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GPM offered amazing service when I was frantically trying to find an apartment. They accommodated all of my needs and were always available for inquiries. Their team responded quickly to any call, text or email sent their way. My apartment rented through them is provided with great care and attention to detail. The repairs are always taken care of by their team of contractors (Johnny Hammer and All Phases Plumbing). I will highly recommend them to any friends and family looking to rent. Many, many thanks to them for top notch customer service and property management skills. Much appreciation goes to Hendy, Tori, Joey, Carol and the rest of their great team!!! read more

I would say this is by far the best property management company I have had to deal with Hendi was our first contact really nice man, very easy to work with honestly the entire application process was so easy we have lived in our home over a year and never had any issues really, we now deal with Shannon and she's equally as nice and professional great communication! read more

Carol was very helpful in aiding our search for our next home. She was always available to answer any questions via email, text, and phone call. Would highly recommend. read more

Alan Hernandez ‼ Thank you !!! Mr Alan , was quick to respond to our maintenance needs! ( garage door) Great Job!!! we are so grateful!

Have lived in Costa Mesa for 4 years now. My experience in finding a home and going through the preliminary processes has been nothing but amazing with Genuine Property Management. Bette, Carol, and Tori are a delight to work with! Excited for our new place in East Side. read more

Would not rent from genuine again. They were pretty MIA anytime we needed something at our last place, and when we moved out, we were WAY over charged for basic move out costs. When I called to ask about the several $1,000 charges, no one could give me an answer and I was told several times someone would give me a call back with answers and no one ever did. We also had documented several damages to the home before we moved in, and we were charged for those things as well at move out. It seems people at genuine are pretty disorganized and out of the loop as to what's going on most of the time. Update in response to Marcel: for example, the ring door bell patching was there before we moved in! This is an example of the many things overlooked by your team. we never had any doorbell other than the one that was there when we arrived. We also have photos of the patching before we even moved into the home. read more

Upon sending a request to submit an application, so we can view a property, the process was very efficient. Carol and Shannon were super helpful in answering all the questions we had. Genuine property management have been nothing but friendly, welcoming and informative. Thank you! read more

To: Genuine Management Company Subject: Final Notice Regarding Entry To My Home with NO Proper Vetting Prior to a Random Phone Call from an unknown person, "Brian." ATTN: Genuine Management Company, This letter serves as formal notice and my final communication on the matter of unauthorized or improperly identified entry into my home. I want to make it unequivocally clear that I have never denied access to any verified employee or representative from your company for repairs, inspections, or otherwise. Any suggestion to the contrary is completely false and misrepresents my position. Recently, I received a phone call from an unknown individual claiming to be affiliated with your firm, requesting access for a property inspection. This person failed to provide a last name, credentials, or any verifiable identification. There was no prior written notification on your company letterhead, no email confirmation, and no indication that this person had been vetted by your office. As a single 67-year-old woman living alone, I find this approach both unprofessional and alarming--particularly given the rise in crime in the area, including a recent incident involving a blood-soaked mattress found against my neighbor's garage. This incident documented by the police, and 30-feet from my garage. Understandably, she and I are both on edge. Your continued response--citing lease terms and ignoring the valid security concerns I've repeatedly expressed--is unacceptable. I have asked multiple times for basic, reasonable proof of identity for anyone requesting entry. This is not a refusal of access; it is a request for safety and verification. It is irresponsible to expect tenants to allow unknown individuals into their homes based solely on a phone call. Scams targeting elderly residents are not uncommon, and your lack of protocol exposes me to risk. This is not just about policy--it's about common sense and basic safety. I don't know who this person is? I cannot assume anything as it is a safety issue. You are now formally on notice: I will allow access to any properly identified and vetted representative from your company. That means prior written notification on official company letterhead, and identification presented at the time of visit. Nothing less will suffice. If this situation is not handled properly moving forward, I will have no choice but to escalate this matter beyond your office. read more

We've been renting through Genuine PM for over a year now. They've been very helpful, most especially, Joey in the maintenance team. He's been super responsive and making sure that all our requests are taken care of. He also answers our questions the best that he can though not related to maintenance. Such a cool guy! read more

Update - I've been a tenant with Genuine Property Managment for nearly 5 years. They are extremely timely and proactive when any issues arise, very friendly, and helpful. I would highly recommend them as a property manager. read more

Quick response time always! Easy to communicate with! When service was requested, they saw it got fixed right away. we feel lucky to have such a supportive property management team with our new rental home! read more

Genuine property management , unbelievable company , very professional people to do business with , specially carol estrada , I'm very recommend everybody to do business with her , very knowledgeable , 100 % satisfaction read more

I'm so grateful for the swift responses, clear communication and consistent support from the team at Genuine Property Management, especially Bette! They take wonderful care of their renters; I know I can come to them with any concern and they will address it quickly and thoroughly. read more

Myriam and Genuine Property management team and plumber, Sam/ Sunil Wadood from ASAP PLUMBER AND ROOTER were all excellent, efficient, courteous and got the job done promptly read more

The property I have been renting was taken over by this company. Here's a list of how that's gone. 1 Landscaping is now a disaster. 2Peeling paint all over the outside. 3They've tried to raise rent more than what is allowed by 4law and with in a year of the last rent increase. 5Constant account manager turnover. 6New fees for the payment portal they want you to use 7They want to come in and take pictures of all your things every 6 months. After loosing those pictures they insisted to come in again. This was during Covid and 2 years ago while my wife was undergoing Chemo treatments. I have asked to speak with the owner Marcel. The smug new kid in charge of our account say Marcel is refusing to talk with me. Watching him squirm as he sits clueless about any of the laws pertaining to the job he is supposed to be doing. Stay clear. Very unprofessional. Update. As you can see below. The owner will reply to reviews but still has yet to have a conversation. read more

First time renting my own place and I have to say that Genuine Property Management set the standard pretty high. I requested service in my unit for a faucet leak and they came the same day to replace the whole faucet. Everyone I talked to has been very cordial and easy to talk to and it makes me happy that the apartment I'm in is in their care. Special mention to Tori, Shannon, and Carol for being with me every step of the way and answering all my questions. read more

Prompt responses for all queries and concerns. Actions immediately taken for all needed services such as repairs and replacements. We feel valued as tenants. read more

A huge thank you to the team for being so quick to replace our washing machine when it was no longer functional. I appreciate their punctuality and that they replaced it with a top quality washer. Thank you Hendy, Joseph, and Myriam! read more

I recently started using Genuine Property Management to lease out my condo, and the service and help they have provided to me have been wonderful. The process of preparing my condo for listing, to leasing, and getting my new tenant settled in was smooth. Marcel was wonderful to respond to my many many questions along the way, and Shannon has been so helpful in being my direct contact for managing my property. I would recommend their services to anyone! read more

carol and shannon LITERALLY worked so hard getting us qualified. this management company was so kind and easy to work with.. so grateful these are our landlords. I recommend genuine property management to anyone who wants a happy experience read more

I spoke to Alan he offered great service, fast response and very professional. Genuine has great services.

Evan was prompt and resolved my request quickly. This company has been very responsive to my needs as a renter for the past 5 months of a lovely property. read more

this company is very good at collecting your monthly rent . if you choose to rent from them it would be best if you are a general contractor or have a list of sub co tractors. I've spent weeks taking cold showers before buying my own hot water heater. this is not an isolated incident getting any sort of action is a huge undertaking. even with daily calls and messages you will be disregarded. hire out. read more

Genuine Property Management is a fantastic company! Marcel and Bette are amazing--they take care of everything for my client that has 140 properties, all of which had a ton of deferred maintenance. They went in and inspected them ALL (Bryan is a rockstar!), made them safe for tenants, increased rents to market rates (legal per the law, which they are extremely knowledgeable about), and were available to discuss anything and everything. Bette is the best in the business!!! GPM's customer service is spot on for both tenants and owners!!! Genuine Property Management is hands down the best property management company in Orange County!!! read more

The TL;DR: THEY HELPED ME EVEN WHEN THEY GOT NOTHING OUT OF IT. I called Genuine Property Management because I had been burned repeatedly by other firms. I would inquire at other businesses and the moment other firms figured out that they wouldn't get any money out of me, they went from polite and happy to help to hanging up and offering no advice or guidance for how to remedy my particular needs for management. I had a terrible experience while dealing with other companies who only cared about me as long as they thought they could get something out of me. By random happenstance I saw Genuine a bit lower on my google results than the other firms, and called them hoping that their company name also represented their personal values. Thankfully my hope turned out to be correct! I spoke with a woman named Carol, and she was kind and genuine. Unfortunately they weren't able to take my particular job as I'm looking for short term vacation property management for my condo in Corona del Mar and they specialize in leasing, but despite that, instead of hanging up the moment they learned they wouldn't get money from me, Carol instead helped me think up and come up with some ideas to try and get management for my property that COULD assist with my specific situation! She treated me with respect and honor, and didn't discard me the moment they couldn't couldn't get money out of me, like other places have. I'm extremely grateful for the treat that it was to have such a positive experience, and though I can't utilize their services for my short term vacation property, if I get a property that they CAN service, I will most definitely be looking to them first. Thanks Carol for your stellar, customer first service and treating me like a person rather than just a potential financial lead! -Devon read more

Genuine Property Management is professional. Whether managing the property or handling maintenance, they are responsive and reliable. I highly recommend GPM for their commitment to excellent service! read more

Great service. I receive responses quickly, and there is always transparent communication. Hendy has been the representative that I've worked with recently, excellent communication skills and willing to work with you in addressing any questions. read more

Great Maintenance Team , their response time specially on the weekends is great, Alan H. called right after I submitted the request and was able to find a vendor to help. Great experience. read more

I work directly with Joey Besana with Genuine Property Mgmt, he has always been so helpful answering my questions for any concerns.

Genuine and Alan always respond fast and in a timely manner. They're friendly, and I can always trust them. I always know we are in good hands, they are truly the best. read more

Shout out to Alan I called him to ask a few questions and he was able to answer all my concerns and provide a solution quick and friendly.

Alan and Genuine property's Management do a great job! They are competent and on top of things. Communication is excellent and I have the utmost confidence in the team. read more

I contacted Alan when I had a problem with our laundry room on cedar, and he was there fixing it within an hour!

I am a tenant for a property that Genuine PM helps manage. They are by far the best property management company that I've worked with. Being in a client facing industry myself, I understand the value of responsiveness and following up. Luckily, we had Shannon and Carol who had helped us along the way. Compared to other PM, Genuine has been a breath of fresh air for those trying to settle into a new home. With that being said, it would be dishonest of me to say our move has been without any issues. There was some miscommunication with the ulitility setup and the availability of the key to access the property. But I would argue that this was the responsibility of the property owner. Shannon at Genuine PM did her best to stay in touch with me and follow up with my many requests before we had officially moved in. read more

Being a renter there is always that concern how the property management will treat their tenants. Since Genuine Property Management took over I cannot remember a time I was treated disrespectful. They fixed and were on top of every service call, and in a timely manner. This is a 5 star property management company. If your managed by them you know your in good hands. If your looking for a mgmt company (coming from a renter) I recommend this company. I don't usually do reviews but this was needed. Recently, I had an issue and those I spoke to helped me out and didn't avoid my concerns, they addressed them accordingly and professionally. I am so grateful for Tori Selk for taking the time to listen to me and sending me to the right person, but didn't stop there, she followed up on my issues until it was resolved. She went above and beyond what she needed to do, a perfect example of an employee with character and whose dedication is a reflection of the company she works for. You don't find that type of employee too often that treats renters with respect, that us renters appreciate. I would like to also Thank Bette Lloyd for all her help and also going above and beyond in helping with my issues which she helped get resolved. To Hendy Kusumadilaga for also helping to straighten out and explain all my issues is also highly appreciated. I also would like to Thank Bryan for listening to my concerns with the house I rent and always making sure the service requests were followed through and completed. He is friendly and is always respectful and professional. I am grateful to having a great team supporting me and being there when needed. read more

Communication and quickness has been awesome with Hendy and Alan. At any hour of the day I can reach out and get an answer.

I was in search of an apartment Due to the fact of my previous living arrangement the building was being sold. I came across a property in long Beach on Chestnut ave in the Wrigley are.I made Contact Carol Estrada who works for Genuine Property Management. Carol's attitude and professional manner over the was good. When I let her know about my situation that was going on she came across with compassion and understanding. Carol guided me thru everything. Now let me not forget Shannon, She worked with my busy work schedule to see the apartment. Carol and Shannon both listened to me and made me feel GREAT. EXCELLENT EXCEPTIONAL Customer service and caring Individuals. read more

This company attempted to manage my property. They failed in every possible way in property management. The failed to secure a contract. They failed to secure proper contract that protected interests of the Landlord property. Failed to raise the rent to fair market value. The tenants have lived in my house for 18 months and I had 14 months needless repairs to the house. The house was newly remodeled 5 yrs ago . All new electric and electric panel,New kitchen in addition new appliances . The complaints by tenants include, broken granite countertop, broken front door, broken dishwasher, and Jacuzzi tub, and broken shower handle and valve. All of which were caused by negligence of the tenants. Verifiable by initial inspection report. Did GP ask, request or demand that they fix the broken items ? No . Did nothing . I am paying management fees to protect my invest. I am sorry but this company is not a 5 stars company. I must say Marcel (owner) is a really nice person. But if tenants ruled the roost. I guess it is fair to say that the inmates should run the jails. Landlords you need strong management co. to protect your investment. This company is not Landlord obligated or friendly. read more