I had an awful experience with their auto body shop regarding my bumper replacement. I received poor customer service & communication from these guys. The way they handled me was totally unacceptable, rude, and irate! I have no experience with cars whatsoever so with that being said I had a hand full of questions prior to receiving the parts. I was told the ETA of the parts were coming on a Thursday, i called Thursday for an update. the parts weren't there yet (which wasn't an issue) & bc i called for an update i was addressed with a lot of hostility over the phone and resulted in me getting hung up on multiple times. I received a text Friday morning at work saying the parts arrived in the mist of them sending me a message my mom called for another update & a receipt for the purchase of the parts (because i never was asked did i want one) on my behalf because i was at work & didn't have the time. Next i receive another hostile call from the owner of the shop letting me know I can grab my parts & he will not be working on my car. I come to pick up the parts his demeanor is completely negative and rarely acknowledges me. he did not greet me or my mother he waved us away to get pass us to bring the parts out to us. It's not about what you say it's about how you speak to & handle a paying customer and the oddest part is at the beginning of this process he was very respectful receiving my deposit afterwards i dealt with a complete different person... I've never been yelled at by any owner of an establishment I've been in no matter how wrong i was & honestly if I didn't bring A MAN with me to pickup the parts I wouldn't have felt safe, the way I was treated. read more