If there is one thing in this world that I know after 52 years in the automotive industry, it's…read morecars. And people who service them. Let me tell you something that is an absolute fact. There is no one in the automotive service industry more professional, more kind, more skilled... just more of everything you could want or need than the folks at "LJI Collision Center". I would never consider, even for a moment, taking any of my vehicles anywhere else... Period! They are hands down, the very best. In every way.

What an absolutely wonderful experience for my daughter! She had her car sideswiped and as one…read moreunderstands.... It was a panicking experience. LJI literally gave her the white glove treatment. Dropped her back off at her house instead of waiting for her car cleaned her car out from the inside spotless when they were just fixing her review mirror. I could not say enough great things about this place. If you need an auto-body repair, this is your place! As a mother that lives hours away from my Daughter... I can't thank them enough for taking care of my daughter!

My insurance company told me to call 2 places to get estimates. When I called, as soon as the…read morewoman on the phone heard my work schedule, 8:30-4:30, she kind of groaned and said, "Well, 4:30 is our last estimate. We may be able to get you in at 4:45. It was obvious that she was not willing to budge. There was silence. I believe she was waiting for me to tell her that I could take off a day of work. I'm unable to do that to get an estimate on my car.

I can't recommend Axelrod enough to anyone who unfortunately needs to visit an autobody shop. They…read moreare a Tesla approved repair center. I brought my 2023 Tesla Model Y in to repair the front bumper, and received it back in factory condition. In addition, Maria at the front desk is an absolute joy to work with and talk to.

My car was in accident is why I called my insurance company who gave my a list of repair shops. I…read morechoose caliber collisions in South. My car was in the shop for 30day it was finally ready on the 32 day my insurance company only covered 30days. I working with Lee at caliber Lee kept telling me the wrong fender my car was ordered which made me keep the rental 32 days which I was 2 days over my limited to keep the rental I was given the impression from Lee at caliber he would get the insurance company to cover the 2days extra days I tried calling Lee st caliber he made me think he could get me the extra 2days but wasn't the case I had to pay out of pocket for the 2 extra days ..Lee was supposed to call and let me know if he could make thst happen unfortunately thst was not the case. I didn't get a call from Lee at caliber I decided to go to caliber to see if my car was ready I did i tried calling Lee at caliber before going over to caliber they kept telling me Lee would call me back that he was at lunch it was after 2pm and I didn't get a call from Lee so after taking the rental back I decided to go to caliber to see if my car was ready. It was but I didn't get a call from lee at caliber to let me know..i just went on my own hoping it was ready. If I hadn't went to caliber that Friday I would have had to wait until Monday because they are closed on the weekend..i asked why didn't I get a call from him explaining he couldn't get my insurance company to cover the extra 2 days or could caliber reimbursement Lee advised caliber doesn't reimburse Lee said that was stated in the agreement thst i signed for them to do the work. That wasn't brought to my attention when I signed the release for them to work on my car. I wished Lee at caliber had been up front with me instead of gaslighting me that l He could get my insurance to cover the extra 2 days..Lee kept insisting he could get the insurance company to give me the 2 extra days over my limit. So I had to pay for those 2 extra days out of my own pocket..I'm a retiree and funds or limited I had to borrow the extra money to pay for the extra 2days..I'm this review to warn anyone who does business with caliber that they don't have the power to make my insurance company to pay for the 2 extra days over the limit that is stated in my policy .

We had a little bad luck recently with our vehicles - right after we had one repaired we had to…read morehave another one repaired - from start to finish for both vehicles the folks at Caliber Collision communicated .. communicated .. communicated .. they handled both estimates quickly and also both insurance claims with ease .. both vehicles were returned to us in clean condition .. based on our experience thus far (although not anticipating any issues w/the actual repairs) we would highly recommend and .. ugh .. would return if necessary for any body work repairs

I had an awful experience with their auto body shop regarding my bumper replacement. I received…read morepoor customer service & communication from these guys. The way they handled me was totally unacceptable, rude, and irate! I have no experience with cars whatsoever so with that being said I had a hand full of questions prior to receiving the parts. I was told the ETA of the parts were coming on a Thursday, i called Thursday for an update. the parts weren't there yet (which wasn't an issue) & bc i called for an update i was addressed with a lot of hostility over the phone and resulted in me getting hung up on multiple times. I received a text Friday morning at work saying the parts arrived in the mist of them sending me a message my mom called for another update & a receipt for the purchase of the parts (because i never was asked did i want one) on my behalf because i was at work & didn't have the time. Next i receive another hostile call from the owner of the shop letting me know I can grab my parts & he will not be working on my car. I come to pick up the parts his demeanor is completely negative and rarely acknowledges me. he did not greet me or my mother he waved us away to get pass us to bring the parts out to us. It's not about what you say it's about how you speak to & handle a paying customer and the oddest part is at the beginning of this process he was very respectful receiving my deposit afterwards i dealt with a complete different person... I've never been yelled at by any owner of an establishment I've been in no matter how wrong i was & honestly if I didn't bring A MAN with me to pickup the parts I wouldn't have felt safe, the way I was treated.

Fast and easy! Jay gets me in with a quote within 30mins. Friendly staff. I would definitely…read morerecommend to everyone who need to fix in no time.

From the owner: CARSTAR is a network of independently owned and locally operated collision repair facilities across…read morethe United States, delivering expert auto body repair, dent removal, paint services, accident damage restoration, and more services. As part of the Driven Brands Collision Group, CARSTAR provides OEM-certified repairs for all makes and models, including luxury and electric vehicles, using advanced technology and industry-leading repair standards. CARSTAR works with all major insurance carriers to streamline claims and deliver a seamless repair experience through a nationwide network of locations serving communities coast to coast.

Excellent work competitive price courteous They were a day…read morelate in finishing my car and offered to pay for me to get a rental Car That speaks to their honesty and committing to being a quality operation

Honest. Dependable. They do excellent work and no game playing. Their estimates are competitive and…read morethey are reliable.

Incredibly kind and honest. Fast and reliable work was done. Very pleased and grateful for the work…read morethey did on my 2026 Honda Civic. You would never be able to tell it was in an accident. I Would absolutely recommend their work to anyone in the area. Extremely pleased with their work, they were all very communicative throughout the entire process and made sure to give honest estimates and ordering genuine parts.

Hands down, this is the best body shop in the Cleveland area. Frank and Liz are phenomenal & very…read moredown to earth people to deal with. My RAV4 was a mess, and thanks to Second to None, it looks better than it did when I bought it! The collision repair was professional, done in a timely manner! The paint match was perfect! I highly recommend! Thank you.