If there is one thing in this world that I know after 52 years in the automotive industry, it's…read morecars. And people who service them. Let me tell you something that is an absolute fact. There is no one in the automotive service industry more professional, more kind, more skilled... just more of everything you could want or need than the folks at "LJI Collision Center". I would never consider, even for a moment, taking any of my vehicles anywhere else... Period! They are hands down, the very best. In every way.

What an absolutely wonderful experience for my daughter! She had her car sideswiped and as one…read moreunderstands.... It was a panicking experience. LJI literally gave her the white glove treatment. Dropped her back off at her house instead of waiting for her car cleaned her car out from the inside spotless when they were just fixing her review mirror. I could not say enough great things about this place. If you need an auto-body repair, this is your place! As a mother that lives hours away from my Daughter... I can't thank them enough for taking care of my daughter!

Not only did they fix my fender bender, they cleaned my car, which needed it! Joe also made a…read moresuggestion to save me money. They also didn't try to upsell me for more money.

Our son's car was hit by a deer, there was extensive damage to his vehicle. Rick told us to call…read morethe following week to check the progress, he informed us it would be ready the following week. When we picked it up the next week if was as if we purchased a new car!!!

As I'm sitting here at another shop waiting for the damage caused by Cedar Taylor to be repaired, I…read morethought it would be a good time to write a little review. My wife took her car here to have some belts replaced, which seemed to go off without a hitch. However, after driving a few miles afterward, the car completely died. Seems that the alternator miraculously gave out, and garage refused responsibility. So we forked over some more green to have it towed back and alternator replaced as well. Flash forward about a year and a half, and the belts are squealing just as bad as before we took it to Cedar Taylor. Now I find out that the shoddy installation of the alternator caused a bolt to strip and alternator to come out of place, leading to more squealing. Bottom line: Cedar Taylor practices poor workmanship and refuses to take responsibility for their errors. Stay away from Cedar Taylor garage.

I recently required some brake work to be done before heading home to Rochester. After about 45…read moreminutes Bill called me and told me what the problem was and quoted a price for the work. 20 minutes later he called and told me about another problem that he had initially failed to detect. In addition, he was 10% off on the price that he quoted me for the additional work. Finally, upon my return home to Rochester, my mechanic pointed out damage that Bill had caused that will cost $200 to repair. Bill has been disingenuous and completely unwilling to accept responsibility for what has been done. In my view, he is neither honest nor competent.

I have had my vehicle at this dealership for over 7 months, and it is still not fixed…read more Communication has been extremely poor from the beginning. The front desk employee is unable to provide any updates, answers, or assistance regarding the status of my vehicle and appears to have no knowledge of what is happening in the shop. The owner is never available and has been impossible to reach despite multiple attempts. I was forced to pay $9,000, even though no work had been completed at the time of payment. I was also told that a lien would be placed on my vehicle if I did not pay, which left me with no option. As of today, no meaningful progress has been made on my vehicle. This experience has been frustrating, stressful, and completely unacceptable. I would strongly caution anyone considering doing business here to think twice and get everything in writing. Wish I could give them zero stars!

Needed some repairs on my car and had an overall pleasant experience. I was initially greeted by…read moreDenise, who did a walk-around inspection of the vehicle with me and provided a quote and timeline for my repairs. She secured an appointment time during which I could drop the car off and informed me they would call when the car was ready. Although, they don't provide rental cars themselves, I was able to get a rental car at the nearby Enterprise. When I got the call that my car was ready, I took a look at the car, which was looked good as new! The only thing they weren't able to replace was the clear car door edge guard on the door that needed repairing, but that was a minor detail in the grand scheme of things. My car otherwise looked perfect! The quote and the price I ended up paying was the same, which was great. It was an easy transaction process, and I appreciated the professionalism and transparency of Denise and staff at Motorcars Collision.

TERRIBLE customer service. Misquoted when car would be ready to pick up numerous times and Candace…read moreat front desk hung up on me and was very rude. The manager yelled at me for coming to get my car implying i was rushing them when he had told me my car would be ready. Unapologetic for misquoting when car would be ready and swore at me and yelled at me. ABSOLUTELY AWFUL

Crash Champions are the best of the best! Mike and Denise were extremely knowledgeable, kind,…read morecompassionate and honest with myself and my parents. The act of genuine thoughtfulness and care afforded to my family, provided us with an extraordinary customer service experience. They extended the services of Crash Champions beyond the stratosphere. They are very informative and establish relationships with the customer through outstanding communication. They foster active engagement and participation from the customer, to keep the customer at the helm of decision making. The bottom line is, expertise in collision repair and superb customer care, is their ultimate priority. Crash Champions will always be my number one choice. The name stands for exemplary service and I guarantee, if you take your car to them, you will understand why they are my #1 choice and soon will be yours. Warm Regards to Crash Champions, Kandy!

LJI is exceptional in terms of its professionalism, customer service, organization, timeliness &…read moreand efficiency. They welcome you regardless the year, make or model of your car. It doesn't matter if a big or small a repair is needed. They are honest and and have deep family roots in the community. Highly recommend.

While eating out after work a couple of weeks ago, someone backed into my car in the parking lot…read moreand shattered my back bumper. Luckily the car was still drivable; after dealing with the insurance company I needed to get the bumper fixed, which was actually a pretty big job since it included a number of the modern sensors to warn of blind spots and cross traffic. I went to a couple of the better collision centers near me that were highly rated on Yelp. I ended up picking LJI because they had a great facility and really took charge and reassured me that I would be in good hands. The LJI in Beachwood (they also have a facility in Cleveland Heights) is located on Chagrin just East of I-271 in the same building as Choolaah. Once inside I was very impressed with how clean and modern the shop and the office are. The waiting room is very nice and features a small boutique. Once I arranged for them to get the claim from Progressive they handled everything including setting up the rental and let me know that they could get me in the next week. Dropping off the car was easy and the rental was there and ready to go. The estimate was that the car would be ready in about 1 week and they might send it to the Cleveland Heights shop. After a week I got a call letting me know that the car should be ready the next day and then a follow up call to let me know when the car was done. Picking up the car was also easy, the cost to me was only the deductible, minimal paperwork and of course turning in the rental. The repair job was excellent, the back of the car looks brand new, in addition they actually cleaned the car inside and out. Exemplary work and a great job of going above and beyond. I really appreciate how easy they made repairing my car, the staff is great, they communicated with me when they promised and delivered as promised. LJI is clearly one of the best auto collision centers and well worth using if you need auto body work done. I would highly recommend that you consider them.

Had a really great experience working with Kurt after my car was totaled. He helped me to make sure…read moreI was able to gather all my personal belongings, removed the license plate for me, and had all the paperwork submitted to insurance within a few hours of me stopping by. I spoke to Kurt on the phone a few times, and it was so easy to get in touch with the shop which can be rare!

McCarthy's was a superb experience. Pat worked wonders with the insurance companies. The body…read morework was immaculate. My car car is 17 years old and had front right corner damage. McCarthy's part fitting and painting makes it look better than new when compared to the left front. When Pat accompanied me into their shop area, I was astounded by how clean and well organized the entire area was.

Expensive but worth it. That means sense? Just look at the pictures below. Only problem I have…read moreis that people ask me how much to sell the car and I can't figure out a number. Paint correction, wrap and ceramic Coating on this 2003 original paint m3...Great job

Rehab detailing offers "professional" vinyl installing on cars, which is where i took my car for…read morethat service. After waiting almost 2 months, i finally got my car back. Only to find out there were massive bubbles, rips, lifting areas and all around just poor quality work done. Now for those reading; to vinyl wrap a car, it calls for removal of a few panels on the interior just to get the edges to lay and keep their adhesion. I had been missing a few parts to fully assemble my door panel again (which was not the condition it arrived in). After acquiring the misc screws and plastic pieces to correctly assemble my car again, i find that absolutely NONE of the screws were even tightened (1-2 turns max) my entire door handle assembly was basically just hanging. So on top of poor work, i had poor reassembly which has ultimately cost more money in the end. My vinyl still is not fixed and at this point im considering chalking it as a loss and pulling it off, that is how bad it looks and is peeling. If you value the appearance and care of your car, do yourself a favor and search for other shops. They claim to be professionals but i have never encountered a bigger group of amateurs.

The owner was wonderfully pleasant. Came in to have a headlight changed and he put on my new…read moreplates, fixed my bumper, and installed new wipers because "it had to be done". No appointment, just came in. Will absolutely come back.