Today, we had a simple fix that Bill was able to assess and fix it in the parking lot, to get us…read morewhere we need to be. We will be going back for the permanent solution, and all of our scrapes and body cracks from here on out. Lauren and Bill were so kind and easy to work with.

Let me be start by saying they are only getting a four because I didn't actually have work done! A…read morefamily member from out of town needed an estimate so I yelped and found them. What GREAT service from start to finish(so to speak). If the actual bodywork matches the service this is the place to go. The estimate was quick, friendly and informative. He explained that under the initial damage may be more once the bumper comes off as I know to be true from my own fender bender. Then to find out that they are owned by two sisters I'm in full support! GIRLS ROCK!

I have had my vehicle at this dealership for over 7 months, and it is still not fixed…read more Communication has been extremely poor from the beginning. The front desk employee is unable to provide any updates, answers, or assistance regarding the status of my vehicle and appears to have no knowledge of what is happening in the shop. The owner is never available and has been impossible to reach despite multiple attempts. I was forced to pay $9,000, even though no work had been completed at the time of payment. I was also told that a lien would be placed on my vehicle if I did not pay, which left me with no option. As of today, no meaningful progress has been made on my vehicle. This experience has been frustrating, stressful, and completely unacceptable. I would strongly caution anyone considering doing business here to think twice and get everything in writing. Wish I could give them zero stars!

Needed some repairs on my car and had an overall pleasant experience. I was initially greeted by…read moreDenise, who did a walk-around inspection of the vehicle with me and provided a quote and timeline for my repairs. She secured an appointment time during which I could drop the car off and informed me they would call when the car was ready. Although, they don't provide rental cars themselves, I was able to get a rental car at the nearby Enterprise. When I got the call that my car was ready, I took a look at the car, which was looked good as new! The only thing they weren't able to replace was the clear car door edge guard on the door that needed repairing, but that was a minor detail in the grand scheme of things. My car otherwise looked perfect! The quote and the price I ended up paying was the same, which was great. It was an easy transaction process, and I appreciated the professionalism and transparency of Denise and staff at Motorcars Collision.

Our son's car was hit by a deer, there was extensive damage to his vehicle. Rick told us to call…read morethe following week to check the progress, he informed us it would be ready the following week. When we picked it up the next week if was as if we purchased a new car!!!

Rick and his team are beyond. They fixed our 2023 Tesla better than Factory after we were struck…read moreby a deer crossing the road. If you need repair services. Go to Harden Auto Body.

Had a really great experience working with Kurt after my car was totaled. He helped me to make sure…read moreI was able to gather all my personal belongings, removed the license plate for me, and had all the paperwork submitted to insurance within a few hours of me stopping by. I spoke to Kurt on the phone a few times, and it was so easy to get in touch with the shop which can be rare!

McCarthy's was a superb experience. Pat worked wonders with the insurance companies. The body…read morework was immaculate. My car car is 17 years old and had front right corner damage. McCarthy's part fitting and painting makes it look better than new when compared to the left front. When Pat accompanied me into their shop area, I was astounded by how clean and well organized the entire area was.

We had a little bad luck recently with our vehicles - right after we had one repaired we had to…read morehave another one repaired - from start to finish for both vehicles the folks at Caliber Collision communicated .. communicated .. communicated .. they handled both estimates quickly and also both insurance claims with ease .. both vehicles were returned to us in clean condition .. based on our experience thus far (although not anticipating any issues w/the actual repairs) we would highly recommend and .. ugh .. would return if necessary for any body work repairs

I was in a minor car accident and the insurance company of the vehicle that hit me gave me a list…read moreof repair centers to choose from. I selected this place due to its proximity to my home. Good thing I did! When you walk in you are greeted with a smile by a kind receptionist. The office is clean and smells fresh, nothing like most auto repair shops I've been to . I came the day after Halloween and they had an amazing selection of quality treats! Once you tell them what you need they have you fill out a simple form and then you wait in the waiting area for the technician to come talk with you. I waited for less than 5 minutes. The technician approached me, introduced himself and asked me to show him the damage. After I did, he sent me back into the warm waiting room and took some photos. About 10 minutes later he had the repair paper work drawn up and we scheduled a drop off date. He told me a rental car will be ready for me when I drop off my car and they will handle all of the paperwork. Overall a pleasant and efficient experience. I'll have to update my review after I pick up my vehicle and scope out the repairs. If my intro to this company is any indication, the repairs will be top-notch.

I boug a used Toyota from them in 2015. the experience was great. I continued to take the car in…read morefor service for the next ten years with no issue. My Advisor Faye didn't always give me good news (more issues as the car aged), but she was always honest and understood when I didn't authorize them to fix somethings due to cost. Six months ago I decided to replace this car with a new Toyota. The sales department didn't impress me. They didn't have the car I was interested in available for me to look at and offered no alternatives. I ended up buying it at Bedford Toyota, which was a wonderful experience. I have brought the new car into Cle Hts Toyota for a recall part replacement and the 5000 mile check up. Faye was wonderful as usual. I told her I didn't like the new AI scheduling service (it's awful) and she gave me a way to contact her directly. One great perk was the service department offered a ride to nearby destinations (I believe it was a 5 mile radius), however now rely on Uber. At peak times, like dropping off the vehicle first thing in the mornin, Ubers are difficult to book. I will continue to bring my car in for service her, but if they don't bring back the shuttle service and continue using Uber, I will time my drop off better so getting a ride won't be so difficult.

This review is for the service department in May of 2025. This dealer is fabulous. My son went…read morethere (first time handling his own service on his own car), and they were really great with him. They were honest about the urgency/non-urgency of items they found, gave him a GREAT deal on new tires (which never happens at a dealer), and started the process of educating him on how to care for his car. They made a mistake on the quote they gave him (to our benefit) and honored the quote as written even though it was about $150 short. I couldn't have been more pleased and impressed. Since we live in Washington, D.C., it is great to know that his local dealer will be a reliable, honest resource for him. Shout out to J.C., his service advisor!

Many of us have difficulty trusting mechanics, for good reason...as far too many of them really…read more"take you for a ride" on the co$t. (See what I did there? ) However, I'm here to tell you, as a customer of Shaker Quality Auto for several years, these guys are legit and they're the real deal! They've been around for many years and are a trusted staple in the community and for good reason! They're down to earth, friendly, and honest. I trust them and their work. Added bonus is the beautiful, friendly dog always there to greet your arrival. Rob, Matthew, Cindy, Bill and the gang are a great crew and I highly recommend them to anyone!

Women!!! DON'T GO THERE by yourself or you will be taken advantage of money wise. Long story short…read moreI went there because my key was not turning in my ignition. They told me it would cost $868!! I went to the dealership on Monday and their price was $625 at Ken Ganley dealership!!! Wow!!!! And that's at a dealership!!! That's $243 What a difference. I got receipts!! I ended up calling Rob back with the news and he said it was a dealer part so he had to get it from the dealer. I said at that much more of a mark up? Then I asked him how could he sleep with himself at night knowing that he's taking advantage of people charging soooooo much more!! And I told him God Bless Him. DO NOT TAKE your vehicle to SHAKER QUALITY AUTO!!! You're better off going to the dealer.

TERRIBLE customer service. Misquoted when car would be ready to pick up numerous times and Candace…read moreat front desk hung up on me and was very rude. The manager yelled at me for coming to get my car implying i was rushing them when he had told me my car would be ready. Unapologetic for misquoting when car would be ready and swore at me and yelled at me. ABSOLUTELY AWFUL

Crash Champions are the best of the best! Mike and Denise were extremely knowledgeable, kind,…read morecompassionate and honest with myself and my parents. The act of genuine thoughtfulness and care afforded to my family, provided us with an extraordinary customer service experience. They extended the services of Crash Champions beyond the stratosphere. They are very informative and establish relationships with the customer through outstanding communication. They foster active engagement and participation from the customer, to keep the customer at the helm of decision making. The bottom line is, expertise in collision repair and superb customer care, is their ultimate priority. Crash Champions will always be my number one choice. The name stands for exemplary service and I guarantee, if you take your car to them, you will understand why they are my #1 choice and soon will be yours. Warm Regards to Crash Champions, Kandy!

As I'm sitting here at another shop waiting for the damage caused by Cedar Taylor to be repaired, I…read morethought it would be a good time to write a little review. My wife took her car here to have some belts replaced, which seemed to go off without a hitch. However, after driving a few miles afterward, the car completely died. Seems that the alternator miraculously gave out, and garage refused responsibility. So we forked over some more green to have it towed back and alternator replaced as well. Flash forward about a year and a half, and the belts are squealing just as bad as before we took it to Cedar Taylor. Now I find out that the shoddy installation of the alternator caused a bolt to strip and alternator to come out of place, leading to more squealing. Bottom line: Cedar Taylor practices poor workmanship and refuses to take responsibility for their errors. Stay away from Cedar Taylor garage.

I recently required some brake work to be done before heading home to Rochester. After about 45…read moreminutes Bill called me and told me what the problem was and quoted a price for the work. 20 minutes later he called and told me about another problem that he had initially failed to detect. In addition, he was 10% off on the price that he quoted me for the additional work. Finally, upon my return home to Rochester, my mechanic pointed out damage that Bill had caused that will cost $200 to repair. Bill has been disingenuous and completely unwilling to accept responsibility for what has been done. In my view, he is neither honest nor competent.