I have had my vehicle at this dealership for over 7 months, and it is still not fixed…read more Communication has been extremely poor from the beginning. The front desk employee is unable to provide any updates, answers, or assistance regarding the status of my vehicle and appears to have no knowledge of what is happening in the shop. The owner is never available and has been impossible to reach despite multiple attempts. I was forced to pay $9,000, even though no work had been completed at the time of payment. I was also told that a lien would be placed on my vehicle if I did not pay, which left me with no option. As of today, no meaningful progress has been made on my vehicle. This experience has been frustrating, stressful, and completely unacceptable. I would strongly caution anyone considering doing business here to think twice and get everything in writing. Wish I could give them zero stars!

Needed some repairs on my car and had an overall pleasant experience. I was initially greeted by…read moreDenise, who did a walk-around inspection of the vehicle with me and provided a quote and timeline for my repairs. She secured an appointment time during which I could drop the car off and informed me they would call when the car was ready. Although, they don't provide rental cars themselves, I was able to get a rental car at the nearby Enterprise. When I got the call that my car was ready, I took a look at the car, which was looked good as new! The only thing they weren't able to replace was the clear car door edge guard on the door that needed repairing, but that was a minor detail in the grand scheme of things. My car otherwise looked perfect! The quote and the price I ended up paying was the same, which was great. It was an easy transaction process, and I appreciated the professionalism and transparency of Denise and staff at Motorcars Collision.

Our son's car was hit by a deer, there was extensive damage to his vehicle. Rick told us to call…read morethe following week to check the progress, he informed us it would be ready the following week. When we picked it up the next week if was as if we purchased a new car!!!

Rick and his team are beyond. They fixed our 2023 Tesla better than Factory after we were struck…read moreby a deer crossing the road. If you need repair services. Go to Harden Auto Body.

Had a really great experience working with Kurt after my car was totaled. He helped me to make sure…read moreI was able to gather all my personal belongings, removed the license plate for me, and had all the paperwork submitted to insurance within a few hours of me stopping by. I spoke to Kurt on the phone a few times, and it was so easy to get in touch with the shop which can be rare!

McCarthy's was a superb experience. Pat worked wonders with the insurance companies. The body…read morework was immaculate. My car car is 17 years old and had front right corner damage. McCarthy's part fitting and painting makes it look better than new when compared to the left front. When Pat accompanied me into their shop area, I was astounded by how clean and well organized the entire area was.

My car was in accident is why I called my insurance company who gave my a list of repair shops. I…read morechoose caliber collisions in South. My car was in the shop for 30day it was finally ready on the 32 day my insurance company only covered 30days. I working with Lee at caliber Lee kept telling me the wrong fender my car was ordered which made me keep the rental 32 days which I was 2 days over my limited to keep the rental I was given the impression from Lee at caliber he would get the insurance company to cover the 2days extra days I tried calling Lee st caliber he made me think he could get me the extra 2days but wasn't the case I had to pay out of pocket for the 2 extra days ..Lee was supposed to call and let me know if he could make thst happen unfortunately thst was not the case. I didn't get a call from Lee at caliber I decided to go to caliber to see if my car was ready I did i tried calling Lee at caliber before going over to caliber they kept telling me Lee would call me back that he was at lunch it was after 2pm and I didn't get a call from Lee so after taking the rental back I decided to go to caliber to see if my car was ready. It was but I didn't get a call from lee at caliber to let me know..i just went on my own hoping it was ready. If I hadn't went to caliber that Friday I would have had to wait until Monday because they are closed on the weekend..i asked why didn't I get a call from him explaining he couldn't get my insurance company to cover the extra 2 days or could caliber reimbursement Lee advised caliber doesn't reimburse Lee said that was stated in the agreement thst i signed for them to do the work. That wasn't brought to my attention when I signed the release for them to work on my car. I wished Lee at caliber had been up front with me instead of gaslighting me that l He could get my insurance to cover the extra 2 days..Lee kept insisting he could get the insurance company to give me the 2 extra days over my limit. So I had to pay for those 2 extra days out of my own pocket..I'm a retiree and funds or limited I had to borrow the extra money to pay for the extra 2days..I'm this review to warn anyone who does business with caliber that they don't have the power to make my insurance company to pay for the 2 extra days over the limit that is stated in my policy .

We had a little bad luck recently with our vehicles - right after we had one repaired we had to…read morehave another one repaired - from start to finish for both vehicles the folks at Caliber Collision communicated .. communicated .. communicated .. they handled both estimates quickly and also both insurance claims with ease .. both vehicles were returned to us in clean condition .. based on our experience thus far (although not anticipating any issues w/the actual repairs) we would highly recommend and .. ugh .. would return if necessary for any body work repairs

I boug a used Toyota from them in 2015. the experience was great. I continued to take the car in…read morefor service for the next ten years with no issue. My Advisor Faye didn't always give me good news (more issues as the car aged), but she was always honest and understood when I didn't authorize them to fix somethings due to cost. Six months ago I decided to replace this car with a new Toyota. The sales department didn't impress me. They didn't have the car I was interested in available for me to look at and offered no alternatives. I ended up buying it at Bedford Toyota, which was a wonderful experience. I have brought the new car into Cle Hts Toyota for a recall part replacement and the 5000 mile check up. Faye was wonderful as usual. I told her I didn't like the new AI scheduling service (it's awful) and she gave me a way to contact her directly. One great perk was the service department offered a ride to nearby destinations (I believe it was a 5 mile radius), however now rely on Uber. At peak times, like dropping off the vehicle first thing in the mornin, Ubers are difficult to book. I will continue to bring my car in for service her, but if they don't bring back the shuttle service and continue using Uber, I will time my drop off better so getting a ride won't be so difficult.

"I am highly disappointed with the service and repair department at Toyota Cleveland Heights. They…read morekept my vehicle for 7days with a severe lack of communication and zero proactive updates. To make matters worse, the employees I interacted with displayed rude and unprofessional behavior when I asked for status updates. For a major dealership service center, this level of customer care is unacceptable. Management needs to address this staff issue immediately."

Many of us have difficulty trusting mechanics, for good reason...as far too many of them really…read more"take you for a ride" on the co$t. (See what I did there? ) However, I'm here to tell you, as a customer of Shaker Quality Auto for several years, these guys are legit and they're the real deal! They've been around for many years and are a trusted staple in the community and for good reason! They're down to earth, friendly, and honest. I trust them and their work. Added bonus is the beautiful, friendly dog always there to greet your arrival. Rob, Matthew, Cindy, Bill and the gang are a great crew and I highly recommend them to anyone!

Women!!! DON'T GO THERE by yourself or you will be taken advantage of money wise. Long story short…read moreI went there because my key was not turning in my ignition. They told me it would cost $868!! I went to the dealership on Monday and their price was $625 at Ken Ganley dealership!!! Wow!!!! And that's at a dealership!!! That's $243 What a difference. I got receipts!! I ended up calling Rob back with the news and he said it was a dealer part so he had to get it from the dealer. I said at that much more of a mark up? Then I asked him how could he sleep with himself at night knowing that he's taking advantage of people charging soooooo much more!! And I told him God Bless Him. DO NOT TAKE your vehicle to SHAKER QUALITY AUTO!!! You're better off going to the dealer.

TERRIBLE customer service. Misquoted when car would be ready to pick up numerous times and Candace…read moreat front desk hung up on me and was very rude. The manager yelled at me for coming to get my car implying i was rushing them when he had told me my car would be ready. Unapologetic for misquoting when car would be ready and swore at me and yelled at me. ABSOLUTELY AWFUL

Crash Champions are the best of the best! Mike and Denise were extremely knowledgeable, kind,…read morecompassionate and honest with myself and my parents. The act of genuine thoughtfulness and care afforded to my family, provided us with an extraordinary customer service experience. They extended the services of Crash Champions beyond the stratosphere. They are very informative and establish relationships with the customer through outstanding communication. They foster active engagement and participation from the customer, to keep the customer at the helm of decision making. The bottom line is, expertise in collision repair and superb customer care, is their ultimate priority. Crash Champions will always be my number one choice. The name stands for exemplary service and I guarantee, if you take your car to them, you will understand why they are my #1 choice and soon will be yours. Warm Regards to Crash Champions, Kandy!